Online Survey for IRCTC customers

 Booking details:
PNR No 8245633956
Train No 6529 Train Name UDYAN EXPRESS
From CSTM To SBC
Date 26-8-2010 Class SL
Boarding Point CSTM Reservation Upto SBC
Quota General

`S# Name Age Sex Seat/Berth Coach Status

1 P T YOHANNAN 052 Male 0051 S5 CONFIRM
2 MERCY JOHN 046 Female 0053 S5 CONFIRM
3 ASHLEY ELSA JOHN 017 Female 0050 S5 CONFIRM
Total Fare00001089
For cancellation of your ticket, please log in to your account, select the PNR you wish to cancel
and cancel your ticket online. Cancellation of your e-Ticket is possible only on the website
www.irctc.co.in, and is NOT possible on PRS Counters.Cancellation can be done till the time of
chart preparation for the train which is normally 4 to 6 hours before the scheduled departure of
the train from the train originating station.(For trains starting up to 12 in the afternoon the chart
preparation is usually done on the previous night).

You can cancel any of the passenger names from the list of passengers on this ticket without
affecting the ticket as a whole.

For CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now approach
the nearest Railway Reservation Office with ?ElectronicReservation Slip? print out and photo
identity proof mentioned in the ?Electronic Reservation Slip? at least 24 hours before the
scheduled departure of train as per existing Railway rules.

Once you have cancelled your ticket, the fresh details and changes made by you will be available
on the Cancelled e-Tickets History (as a link to site)The refund amount due to you after
cancellation will be credited back to the same account which you had used for booking the ticket.

Now users can check their refund status online by clicking 'Refund status' link after logging in.If
by any reason you are unable to cancel your ticket on the website till the time of charting and
also unable to perform the journey, please send a mail to etickets@irctc.co.in at the earliest
giving the details of your claim .We will represent your case with the Railways Claims Wing.
However since this is a long drawn-out process. If the user wishes to cancel his E-ticket, he can
do so till the time of chart preparation for the train (which is normally 4 to 6 hours before the
scheduled departure of the train from the train originating station.(For trains starting up to 12
noon the chart preparation is usually done on the previous night). Similarly these and any other
claims/contingencies on this e-ticket may be conveyed to us at etickets@irctc.co.in for
processing. For any further assistance, please contact us at us at 24*7 Hrs. Customer Support at
011-39340000 , MON - SAT(10 AM - 6 PM) 011-23344787 , Chennai Customer Care 044 -
25300000 or mail us at care@irctc.co.in.
Online Survey for IRCTC customers
 Booking details:
PNR No 4532440096
Train No 1014 Train Name LOKMANYA TT EXP
From BNC To TNA
Date 01-9-2010 Class SL
Boarding Point BNC Reservation Upto TNA
Quota General

S# Name Age Sex Seat/Berth Coach Status

1 P T YOHANNAN 052 Male 0057 S10 CONFIRM
2 MERCY JOHN 046 Female 0060 S10 CONFIRM
Total Fare00000710
For cancellation of your ticket, please log in to your account, select the PNR you wish to cancel
and cancel your ticket online. Cancellation of your e-Ticket is possible only on the website
www.irctc.co.in, and is NOT possible on PRS Counters.Cancellation can be done till the time of
chart preparation for the train which is normally 4 to 6 hours before the scheduled departure of
the train from the train originating station.(For trains starting up to 12 in the afternoon the chart
preparation is usually done on the previous night).

You can cancel any of the passenger names from the list of passengers on this ticket without
affecting the ticket as a whole.

For CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now approach
the nearest Railway Reservation Office with ?ElectronicReservation Slip? print out and photo
identity proof mentioned in the ?Electronic Reservation Slip? at least 24 hours before the
scheduled departure of train as per existing Railway rules

Once you have cancelled your ticket, the fresh details and changes made by you will be
available on the Cancelled e-Tickets History (as a link to site)The refund amount due to you after
cancellation will be credited back to the same account which you had used for booking the ticket.

Now users can check their refund status online by clicking 'Refund status' link after logging in.If
by any reason you are unable to cancel your ticket on the website till the time of charting and
also unable to perform the journey, please send a mail to etickets@irctc.co.in at the earliest
giving the details of your claim .We will represent your case with the Railways Claims Wing.
However since this is a long drawn-out process. If the user wishes to cancel his E-ticket, he can
do so till the time of chart preparation for the train (which is normally 4 to 6 hours before the
scheduled departure of the train from the train originating station.(For trains starting up to 12
noon the chart preparation is usually done on the previous night). Similarly these and any other
claims/contingencies on this e-ticket may be conveyed to us at etickets@irctc.co.in for
processing. For any further assistance, please contact us at us at 24*7 Hrs. Customer Support at
011-39340000 , MON - SAT(10 AM - 6 PM) 011-23344787 , Chennai Customer Care 044 -
25300000 or mail us at care@irctc.co.in.