Experience (cont.

… 3)

Business Coordinator – Aug’05 to Apr’12 Hyderabad

Accomplished
TNS Professional
as one of the with over
largest research 16 years
agencies of experience
worldwide in
TNS provide actionable
Domestic
insights that andhelpinternational
clients make operations,
impactful P&L oversight,
decisions cross
that drive growth. TNS is
As a part of Honorable Prime Minister’s Plan to Make India an
Functional
part of Kantar, service
one delivery,
of the world'smarketing
largest & sales
insight,in both start-upand
information andconsultancy
growth
Attractive touristic & Cruise destination, role consisted about
organizations. Result-Oriented and decisive with proven success in People
groups.
Taking group tours to various historical and touristic destinations at
& Process Management, Client Account Management, Project Management,
various port cities of India, organizing, and planning the tours,
Sales, Business
Ensured transitioning Development,
and smooth Client Relationship
functioning Management
of Data and operations
processing Client
selling the cruise tours highlighting Indian history and Culture to
servicing
right from the for multimillion
beginning handling dollar projects in various domains
entire communication being(Retail,
a SPOC between
Overseas tourists majorly from Europe, Russia & USA and making
Automobile,
India and France. Healthcare & Life Sciences, Finance, Banking, Telecom, Real
them feel comfortable while giving utmost priority to their security.
Estate, Insurance, etc.) for global clients (NA, APAC, Canada, UK &
Key Achievements:
Europe). Track
Responsibility recordbridging
entailed of increasing client satisfaction,
the language reducing
barrier between defects
India and
and France
 Successfully handled French and English speaking
andgrowing bottom
minimizing line while
conflicts duespearheading
to different workingoperationalcultureimprovements
of two sistertoconcerns.
drive
tours to various destinations in Mumbai, Goa, Kerala and
Keyproductivity
achievements: and reduce costs. Excel in dynamic demanding environments
Mangalore with utmost guest satisfaction.
while remaining
 Successfully wonpragmatic
and built TNS and Sofres
focused. (France) data analytics and
 Successfully handled embarking and disembarking
scripting business from scratch
and other ground responsibilities of large group of guests from
Strengthened
ISO 20252 Market Research,
the working ISMS & ISO
relationship 9001:2000
between India -and
Bureau Veritas
France and built an
various countries at Mumbai International Cruise terminal with
 PMP Training
account – Star PMO
with revenues from zero to $ 1.3 million/year in 2 years.
the help of various linguistic experts.
Key
Six Sigma
contact - In house TNS India and TNS France responsible for building
between
 Helped Costa to achieve guest satisfaction and
 Researchstrategic
profitable Training-relationship
In house from scratch
increased sales revenues of tour excursion department of costa.
Handle
Basic Dimensions,
entire communicationConfirmIT &till Quantum
the executiveProgramming
level for- In house
Knowledge Transfer,
 Took part in various onboard cruise guest
 Advance Excel
negotiation trainingresolution.
and conflict – In house
engagement and cultural initiatives.
Built
Service Level
French Management,
process as per TNS RoD,
France ITSM, Incident
standards rightManagement, Change
from initial stages of
Management, Problem Management – In House
business
 Lead a team of language expertsEducation to resolve day to day issues.
Key Achievements:
 Intermediated cost and timeline negotiations in critical stages
 Managed interview and selection process of software
Reduced
MBA (Finance) – ICFAI
the conflicts between TNS France and TNS India and strengthened
engineers with right mix of skillset.
 Bachelor
the workingofrelationship
Arts (Mathematics, Pol. Sc. & Languages) – DU
 Successful implementation and running of 24x7
Identified
Advance Diploma
Knowledge in French
Management– Allianceas aFrançaise
tool to re-engineer the process and
global CIT support operations from scratch Novartis account
led the initial implementation Co-Curricular and other distinctions
 Successfully handled Novartis NA, APAC and
 Earned Extra Miler Award for devising procedures and improving process
Canadian Application maintenance and support team.
 Orange in
resulting Belt in Judo, quality
improved Yellow andBelt productivity
in Karate. TNS France business.
 Derived performance quality indicators for support
 Received
Earned Make prize in paintingAward
a Difference competition
for substantially improving productivity while
function.
reducing
 Played table
staffingtennisandtill operational
zonal cost by 29% at team level
 Substantially improved productivity while reducing
Pioneering
Played soccer membertill zonalof process expertise board which successfully led to
SLA breaches
reduction
 Ran RajivinGandhi
YoY errors/Defects
marathon twice. 15% to 3%, achieved 100% on time delivery &
 Achieved 100% compliance in mandatory trainings.
process
 Founded compliance (with successful ISO
Manoj Communication: An and ISMS (re)certifications)
authorized franchisee to sellat Tata
organizational
Indicom and level.Reliance CDMA mobiles in Easter part of Delhi.
Project Lead – Mar’15 to May’15 Gurgaon
Profitably
Founded managedAmba Motors TNS UK & key account which
Associates: A marketled to significant
place growth
to sell all used YoY
Annik a global data and analytics Solutions Company
workcarsvolume under and oneincreased
roof with client satisfaction.
sub-dsa of ICICI bank for easy car, home and
Successful implementation of 24x7 project management support to
project
Insurance loans -and
Advisor insurance.
Jul’02 to Aug’05: New Delhi
the clients.
 Co-founded
Tata AIG Imagegeneral
Indian Printo Fast: & life A screen and offset
insurance printing press
Company, and to a joint
venturefulfill the print
between the media
Tata need
Groupofand various clients.
American International Group (AIG). Tata
Managerial role with responsibility of improving coordination among
 Founded
Group holdsImpressions
74 per cent stake – A brand
in the of insurance
greeting cards venture under theAIG
with umbrella
holdingof the
Various cross functional teams, increase client satisfaction,
balanceImage Printo Fast
26 percent
Streamline the process, reduce the risk of defective deliverables and
 Worked as Marketing Consultant for a Delhi based pharmaceutical
Strengthen relationship to increase the business.
Lead startup.
and managed life insurance campaigns in Delhi create database of
Key Achievements:
 Handled prospects,
potential Marketing and coldSales promotion
calling, generating for Bright
the need Engineering and
for life insurance and
 Successful implementation of 24x7 Project
Consultancy
creating the right life a civil construction
insurance product andmix contracting company.
based on demographic need of the
Management operations
 Worked on
individual, freelance
selling project with
the insurance andCBI (Central
provide service Bureau of Investigation)
to existing clients.
 Handled RCA of CSAT scores to improve client
as French Interpreter and Proof Reader
Key Achievements:
satisfaction.
 Initiated managed successfully life insurance campaigns in Delhi & NCR
 Improved client satisfaction and improved
 Significant contribution to the achievement of highest premium collection by a
coordination among the teams to reduce defects and delays in
team in a month
deliverables
 Remained pro-active in providing service to the clients to achieve client
 Handled training, onboarding of the new members
satisfaction.
 Handled entire process from KICK OFF to invoicing &
CSAT
Sales Consultant-May’02 to Sep’03 New Delhi
Solarium Technologies Delhi (India) based startup delivering Hardware &
Software solutions and spreading IT education through franchisee model
Identified and built a new revenue model of hardware, software and
networking solutions captured extraordinary market share and which became
one of major source of revenue

Responsible for marketing and sales of IT Education franchisee in Northern

Region of India.
Experience (cont.… 2)
Key Achievements:
 Initiated the sale of hardware solutions to organizations and built a new
Senior Project Manager - May’14 to Aug’14 Gurgaon
revenue model in PC hardware sales
Toluna a leading digital insights company
 Closed the deal with India’s most prestigious Hospital
 Closed the deal for hardware networking to one of the leading online job
Manage Transitioning of Canadian Client Services Operations to
portal in India
India, improve client satisfaction and organic growth of the Small
 Handled the deal for automation of libraries in state of Jammu & Kashmir
and middle market clients while reporting to Global Director Client
Servicing.
Key Achievements:
 Improved client satisfaction and improved
coordination among the teams to reduce defects and delays in
deliverables
 Successfully handled multiple projects for key client
of Toluna
 Handled training, onboarding of the new members
 Handled entire process from KICK OFF to invoicing &
CSAT

Associate Account Manager - Apr’12 to Mar’14 Hyderabad

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