PALYJA

The Water Operation for Western Jakarta

6 March 2013

PT PAM LYONNAISE JAYA 1

HISTORY AND BACKGROUND

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HISTORY

UPP BARAT

UPP PUSAT

UPP SELATAN

Western part o f Jakarta sin ce Eastern part of Jakarta s ince

F ebruary 1 s t 1998. F ebruary 1 s t 1998.
25 years concession contract. 25 years concession contract.

CILIWUNG RIVER

June 1997 : Cooperation Agreement between PAM Jaya (DKI Water Operator) and Suez
Environnement (Western Jakarta) and with Thames Water (Eastern Jakarta) :
boundary of Ciliwung River.
Form of Cooperation: Delegation of PAM Jaya water service to the private
operators by way of concession. Utilities’ asset will be returned to PAM Jaya
after the end of cooperation period. 3
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INSTITUTIONAL STAKEHOLDERS MAPPING

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PALYJA SHARE HOLDING

51% 49%
Suez Environnement Astratel Nusantara

* Astratel is fully owned by PT Astra International Tbk.

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PALYJA SCOPE

Water supply
- Production
- Distribution
- Customer services
(metering – billing –
collection)
- Maintenance & Repair
- Investment
Contract performances
measured in terms of

“ Technical Targets and

Service Standards
“
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PALYJA SNAPSHOT AS OF 2012

≈ 4.5 million
P opulation

407,000
C onnections

≈ 5,300 km
N etw ork

159,8M m3
Volum e B illed 2012

≈ 1,400
E m ployees

≈ 1,171 BIDR
R evenue 2012

≈ 1,7 BIDR*
Investm7ent
* 1 9 9 8 -2 0 1 2
HEALTH AND SAFETY

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HEALTH AND SAFETY

2010 2011 2012

Frequency rate 2,7 0,403 0,79
(target
2.1)

Severity Rate 0,01 0,008 0,0012

. (target
0.08)
Fatal Accident 0 0 0

M e d ica l ch e ck u p fo r a ll PA LY JA e m p lo ye e s

Ve h icle R a te A ccid e n t
**fre qu e n cy ra te : N u m b e r o f a ccid e n t p e r to ta l o f h o u rs w o rke d b y a ll
e m p lo ye e s.
***se ve rity ra te : N u m b e r o f d a ys a w a y fro m w o rk d u e to w o rk p la ce
in ju ry o r illn e ss p e r to ta l n u m b e r o f h o u rs w o rke d b y a ll e m p lo ye e s. 9
Water Operating System

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 JAKARTA MAIN WATER RESOURCES

1%

1% 61%

33%

4%

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PALYJA WATER TREATMENT
PLANTS AND DISTRIBUTION
CENTERS

BTW
Cikokol
Max 100 l/s WTP
Pejompongan 1&2
Max 2000 + 3600 l/s

DCR 4
2,200 l/s
Raw Water
DCR 5 PJT-II
1,100 l/s
Max 6200 l/s
BTW
Cisadane
Max 2900 l/s WTP
Cilandak
400 l/s

Current water
delivery to the system
8.1 m3/sec
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WATER TREATMENT PLANTS
AND MAJOR RESERVOIRS

Pejompongan 1 / D egrem ont 1953

 C apacity: 2,000 l/s
WTP Capacity  C larifiers → 6 Accelerators
 F ilter → 48 Rapid Sand Filter
P ejom pongan 1 2,000 l/s

P ejom pongan 2 3,600 l/s Pejompongan 2 / D e g re m o n t 1964

 C apacity: 3,600 l/s
C ilandak 400 l/s  C larifiers → 4 Pulsators
Tam an K ota 150 l/s  F ilter → 34 Aquazur Type T Filter

Cilandak / 1977 & 1999 (D e g re m o n t)

Major Reservoir Volume  C apacity: 2 x 200 l/s

DCR 4 22,500 m 3 Taman Kota / 2012

DCR 5 22,500 m 3  C apacity: 150 l/s w ith biological filtration

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Distribution Network

PALYJA NETWORK
- TOTAL Network length: 5,300 km
- Network Extension 1,320 km
- PALYJA rehabilitation 1,008 km of pipe.

Materials:

CI: C a st Iro n
DCI: D u ctile C a st Iro n GIP: G a lva n ize d Iro n
HDPE: H ig h D e n sity P o lye th yle n e PVC: P o lyvin yl C h lo rid e
STL: S te e l Others: A sb e sto s-C e m e n t a n d u n kn o w n

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Network maintenance

2012 Figures
M ore than 63,000 Visible and invisible leaks repaired
HELIUM DETECTION:
4,665 km of network inspected to find leakages
 2,999 invisible leakages detected

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Key Performance Indicators

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KEY PERFORMANCE INDICATORS

Volume Sold

+ 6.5 m illions m 3

Non Revenue Water

37,9%

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KPI improvements - 1998 to 2011

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Improvement of Supply Conditions

1998 2012

Continuous Supply Intermittent Supply No Water

In 15 years, around 2300 km of pipe have been laid for rehabilitating or extending the netw ork
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TARIFFS

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TARIFF STRUCTURE SINCE JANUARY 2007

G overnor’s decree. N o. 17/2006

C ategories D escription D ated: 15 January 2007

0-10 m 3 11-20 m 3 > 20 m 3

K I S ocial C ustom ers 1,050 1,050 1,050

K II Low Incom e D om estic 1,050 1,050 1,575

K III A M iddle C lass 3,550 4,700 5,500

K III B U pper C lass & S m all B usiness 4,900 6,000 7,450

K IV A U pper C lass & S m all B usiness 6,825 8,150 9,800

K IV B N on D om estic 12,550 12,550 12,550

N ote: T he above tariff grid is based on volum etric calculation

only and does not include fixed costs
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 TARIFF STRUCTURE

C ustom er category is defined

based on housing surface :
 K II : ≤ 28.8 m 2
 K IIIA : 28.8 to ≤ 70 m 2
 K IIIB : 71 to ≤ 120 m 2
 K IVA : > 120 m 2
SOCIAL (KI) LOW-INCOME (KII) MIDDLE CLASS
(KIIIA)  K IV B : defined based on
the usage of the building or
the business activity present
in the building.

UPPER CLASS & SMALL UPPER CLASS & SMALL NON DOMESTIC
BUSINESS (KIIIB) BUSINESS (KIVA) (KIVB)
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CROSS SUBSIDIZED STRUCTURE
Customers, Volume sold and Revenue per Tariff group

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CROSS SUBSIDIZED STRUCTURE
Water Tariff per Tariff group (volumetric)

A round 83% of custom ers, consum ing ≈ 50% of the w ater is

paying less than the cost of the service

W ater C harge (Indexed)

Indexed Water Charge 8,102 IDR/m3

Frozen Water Charge 7,248 IDR/m3

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Evolution of Customer database
1998 / 2012
1998 : 201,668
2012: 407,470

+ 52%

+ 92%

+ 43%

+ 78%

+ 842%

+ 72%
D om estic and in particular low incom e population (K 2
+ K 3A ) benefited the m ost of C overage extension and
increase in connections 25
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ISO Certifications

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 Certifications
ISO 17025 / ISO 9001 / OHSAS

ISO 17025: 2000 certification on Laboratory M anagem ent

S ystem A pplication aw arded in 2005 for Central Laboratory
and its supporting process.
ISO 9001: 2008 certification on Q uality M anagem ent
S ystem A pplication aw arded in:

 UPP and support process (awarded in 2009)

 Water Treatment Plant and its supporting
process. (awarded in 2010)
 Water Distribution Process and its supporting
process, (awarded in 2011)
 Customer complaints handling (awarded in
2012)

OHSAS Certificate: aw arded in 2010 for Occupational

Health and Safety.
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NEW ISO 9001-2008 CERTIFICATION

C ertification for C om plaints

H andling by C ustom er C are
D epartm ent, A ugust, 6 2012

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CORPORATE SOCIAL RESPONSIBILITY

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PALYJA CORPORATE SOCIAL
RESPONSIBILITIES VISION

ENVIRONMENT WATER FOR ALL

- PA LY JA G R E E N - G L O B A L PA R T N E R S H IP
C O M M U N IT Y O N O U T P U T B A S E D A ID
- D R E D G IN G (G P O B A )
- C A R E M IS S IO N T E S T, - M ASTER M ETER
- S AV E G R O U N D W AT E R - W AT E R K IO S K
C A M PA IG N
- O NE EM PLO YEE = O NE
TREE

HEALTH & EDUCATION HUMANITARIAN

- M A S S M E D IC A T IO N
- B L O O D D O N A T IO N ,
- S C H O L A R S H IP
- S T U D E N T V IS IT T O P A L Y JA
F A C IL IT IE S
- W R IT IN G C O N T E S T F O R
SCHO O L STUDENT
- W A T E R E D U C A T IO N
E X H IB IT IO N
RELIEF
D O N AT IO N S A N D
S U P P O R T A C T IO N S F O R
D IS A S T E R V IC T IM S ,
M IS S IO N R E L IE F : A C E H ,
Y O G YA K A R TA ,
TA S IK M A L AYA & PA D A N G

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THANK YOU
Melayani Dengan Hati

PT PAM LYONNAISE JAYA 31