Diana Moreno

1317 Saxony Lake Dr. Antioch, TN. 37013, (615) 713-8947, Diana.evelia23@gmail.com

Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success. Reliable and driven, with strong time management and prioritization abilities.

Education
Brightwood College, Nashville TN Expected Graduation 11/2018
Medical Assistant Diploma

Skills
 Vitals  Customer Service
 Phone Etiquette  Conflict Resolution
 Microsoft Word, PowerPoint  Bilingual
 Financial Reports
 Collections
 Administrative Duties

Experience
Auto Masters, Antioch TN 01/15/15 - 04/14/15
Account Manager – Left for medical reasons, no longer an issue
Description: prepared financial reports. Processed account entries. Create a new account for new
customers. Collected and analyzed Financial data. Balanced in managed weekly and biweekly
accounts on nonpaying customers. Took the payments made calls. Work on computer daily

Phoenix Auto, Antioch TN 11/5/14 - 01/5/15

Account Manager – Left for promotion opportunity with another company
Description: prepared financial reports. Processed account entries. Create a new account for new
customers. Collected and analyzed Financial data. Balanced in managed weekly and biweekly
accounts on nonpaying customers. Took the payments made calls. Work on computer daily

Old Chicago, Murfreesboro TN 10/1/13 - 10/31/14

Host Manager – Moved and commute was too far
Description: Opened and closed cashier, starting and leaving shifts. Trained new employees.
Took calls and made calls. Counted money starting and leaving shift. Greeted customers. Dealt
with unsatisfied customers and resolved issues. Worked on computer checked employee's hours.