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Jaileene Garza

Full-Time Student
Jaileene_Garza@baylor.edu| Waco, TX

Skills & Abilities


Bilingual: can read, write, and speak fluently in both English and Spanish
Customer Service: have had 3 years of experience with customer service

Experience
ACT Call Center, Harlingen, TX June 2016 – Aug. 2016

Worked full-time (3pm-12am), as a Customer Service Representative for


Credit Card Fraud with Bank of America.
- ability to communicate efficiently with customers over the phone to better
asses their needs

In-N-Out Burger, Waco, TX Nov. 2015 - Present

Work part-time as a Level 4 associate. Can work any position on the job
besides working the grill, which is for levels 5+.
- ability to work under pressure and multitask efficiently
- ability to communicate with others to ensure the shift goals are met

Education
Baylor University, B.S. in Public Health 2015 - 2020

Started 2015 as a B.S. Biology major, switched to B.S. in Public Heath Spring
of 2018. Projected date of graduation is May 2021.

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