Professional Documents
Culture Documents
Thesis Format 2.1
Thesis Format 2.1
Thesis Format 2.1
Chapter 1
is managed” and “the value the organization delivers for customers and
Norton, 1996).
(Neyestani & Juanzon, 2017). Then this study was categorized the
Tagum City.
community.
following objectives:
3
issues and variable under this study. Literature review is defined as the
use of ideas in the literature to justify the approach to the topic, the
framework and hypotheses that were developed and tested by the study.
4
Business performance
goals.
company´s goal. This method has pros and cons and because of them
orientation on achievement one goal while other goals stay behind. For
5
example, if the goal is to maximize the profit, the criteria for evaluating
those are interested in changes, which they can manage from their
the performance of a company isn’t exactly defined, but they note that
6
structures.
Performance Measurement
value can be described as the benefits stemming from the firm’s shares
2011).
targets has the following advantages: (1) Employees are more likely to
accept the targets and be committed to achieving it when they are part
asymmetry gap that applies when standards are imposed from top
Non-financial performance
is that they may be biased, that their computation may change over
and disadvantages, combining both types of measures are often the best
(Hoque, 2005).
past financial measures (Aluc, 2017). On the other hand, found that
Theoretical Framework
important information to the firms. This is due to the claim that this
1993).
13
Norton).
Conceptual Framework
Independent Variable
Non-Financial
Performance
Job Satisfaction
Organizational
Commitment Strategy
Entrepreneur Formulation
Satisfaction
Customer
Satisfaction
definition on job satisfaction are analyze in the text that follows. Job
the part of individuals toward work roles which they are presently
occupying (Vroom, 1964). Job satisfaction has to do with the way how
people feel about their job and its various aspects. It has to do with the
performance (Zaman, 2004; CIMA, 1993; Fitzgerald et al, 1994). All four
of the companies.
1995).
out more about the satisfaction level of customers and employees and
what are the factors that affects it. Employees could also benefit from
it because they will know more about how satisfied other employees are
in Tagum City. The study findings will be used be used for academic
purposes only.
Definition of Terms
because it provides a framework for the actions that will lead to the
Chapter 2
METHOD
Research Design
variable.
for gathering the data designed for the target respondents to answer the
questionnaires.
20
Research Subject
Research Instrument
the owners and employees to gather the data needed in the study. The
Tagum City.
data is as follows:
21
is much impressive.
is fairly impressive.
is not impressive.
will be shown to the research adviser for any corrections and comments.
and reproduced.
accordingly and will be used only for the purposed of the study.
REFERENCES
Publication.
Measures.