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  • It Related Issues

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    CyprianaG
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    The document reports various IT issues from August 6-9, including viruses on a PC, errors applying credit card deposits, checks not closing out at outlets, credit card processing errors at the hotel bar, an ethernet port issue, low disk space on an archive server, issues with electronic food and beverage deposits, and low wireless adapter power. Most issues were resolved by restarting interfaces, ensuring accurate credit card details, checking fuse boxes, and resecuring loose connections, but some remained pending further advice from IT staff.

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    The document reports various IT issues from August 6-9, including viruses on a PC, errors applying credit card deposits, checks not closing out at outlets, credit card processing errors at the hotel bar, an ethernet port issue, low disk space on an archive server, issues with electronic food and beverage deposits, and low wireless adapter power. Most issues were resolved by restarting interfaces, ensuring accurate credit card details, checking fuse boxes, and resecuring loose connections, but some remained pending further advice from IT staff.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
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    Download as xls, pdf, or txt
    11 views9 pages

    It Related Issues

    Uploaded by

    CyprianaG
    The document reports various IT issues from August 6-9, including viruses on a PC, errors applying credit card deposits, checks not closing out at outlets, credit card processing errors at the hotel bar, an ethernet port issue, low disk space on an archive server, issues with electronic food and beverage deposits, and low wireless adapter power. Most issues were resolved by restarting interfaces, ensuring accurate credit card details, checking fuse boxes, and resecuring loose connections, but some remained pending further advice from IT staff.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    of 9

    REPO

    Date Reported Time Reported Reported By Department

    08.06.2010 11:30 Mindy Fitz Accounts

    Cypriana
    08.06.2010 14:00 George Reservations

    Johnny
    08.07.2010 17:30 Frederick H/H Bar

    08.08.2010 18:10 Kim Lionelle H/H


    08.09.2010 9:45 Jeffery Coyne GM
    Cypriana
    08.09.2010 10:15 George Reseravtions

    Wendell
    08.09.2010 10:30 Scheek Front Desk
    REPORTED IT RELATED ISSUES
    Nature of Problem

    PC Infested with over 12 viruses, half of which are trojans


    When attempting to apply deposit utilizing AMX cc. Error
    messages received. Refer to print screen. Deposit was
    eventually processed and applied but Res Type did not
    automatically change from GCC to GDE llike it normally
    does after a deposit has been applied.

    Cheques not closing out at any of the respective outlets

    When attempting to process c/c in micros at h/h bar, error


    message "UNABLE TO OPEN OUTPUT FILE" appears. Only
    available option on screen is "CLEAR"
    Ethernet port not functional. Power lights not coming on

    Opera Archive Desk Space Running Low Error

    Protobase issue. Electronic Deposits for F&B Charges


    that are sent to the Bank are not groing through. Error
    received: "Report Not Generated"
    EPORTED IT RELATED ISSUES
    Comments Resolution
    Shield installed scans and detects viruses but does not
    quarantine or clean threats. Page redirects to purchase full
    version of Anti V PENDING

    PENDING

    START-RUN-MSTSC-INTERFACE-
    INTERFACE-RUN ALL SHELLS-CLOSE
    REBOOT INTERFACE IN COMMS
    ROOM-ADVISE TO CLOSE OF
    CHEQUES AT RELEVANT POINTS-
    MINIMIZE ALL ACTIVE SHELLS-CLOSE
    Issue apparent only at H/H Bar as Spa has advised they INTERFACE (DO NOT LOG OFF).
    have had no issed closing off cheques. ISSUE RESOLVED

    PROBLEM ACTUALLY COMMENCED


    AT 1:00 P.M. AS PER MICROS BBDS.
    START-RUN-MSTCC-INTERFACE-
    PASSWORD-RUN ALL SHELLS
    -REBOOT INTERFACE IIN COMMS RM.
    H//H SUPER KIM WAS ADVISED TO
    ATTEMPT TO GENERATE NEW
    CHEQUE BY CHRGING
    MISCELLANEOUS ITEM (SODA) AND
    MANUALLY INPUT CC DETAILS.
    AFTEER SEVERAL FAILED ATTEMPTS
    DUE TO THE WRONG CC #'s BEING
    ENTERED. THE CHEQUE WAS
    SUCCESSFULLY ENTERED &
    CLOSED. NOTES PLACED ON
    Contacted Chris was advised that Micros BBDS will be CHEQUE FOR NIGHT AUDITOR
    logging into system to attempt to resolve issue. In the interim ADVISING NOT TO CHARGE CLIENT.
    Kim advised to ensure accurate cc details are recorded for PHOTO COPY OF SAME WAS DONE
    all OFF LINE transactions carried out. AS BACK UP.
    POWER TO WIRELESS ADAPTOR
    TURNED OFF AT SWITCH. TESTED
    FUSE IN WIRELESS ADAPTOR
    POWER CORD PLUG HEAD FOR
    BURNAGE UTILIZING DIGITAL MULTI-
    METRE. FUSE OK.CHECKED
    WIRELESS ADAPTOR 5.5 VOLTS
    SUPPLY WIRE. WIRE NOT CLIPPED
    INTO DEVICE PROPERLY. WIRE
    REMOVED AND REINSERTED
    SECURELY INTO ADAPTOR. TESTED
    INTERNET CONNECTIVITY USING
    LAPTOP. CONNECTION FINE. ISSUE
    RESOLVED

    See Print Screen Captured PENDING-CHRIS TO ADVISE

    PENDING-CHRIS TO ADVISE
    Date of Resolution

    08.07.2010

    08.08.2010
    08.09.2010
    Problem

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