Types of Hotel Positions

By Liz Jones, eHow Contributor

updated: December 1, 2009
I want to do this!

Hotels exist to provide a home away from home when traveling. Hotel employees want
you to have a great time at their hotel so that you will come back and stay with them
again. To that end, each hotel position acts to give you the best service with a winning
smile and great attitude.
From Essentials: Hotel Jobs 101

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 How to Become a Hotel Desk Clerk

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Front Desk Clerk

1. The front desk clerk is the person who will check you in and out. She finds
your reservation, helps you fill out any necessary paperwork and provides
directions to your room. She is usually the first hotel position employee you will
encounter.

Housekeeper
2. The housekeeper is responsible for cleaning the rooms on a daily basis. She
will also fill requests for things such as extra towels. Usually the housekeepers
are on duty from early morning until around 4 pm.

General Manager
3. The general manager oversees day-to-day operations. He may assist with
checkin and checkout during busy times. He is the person to go to with
complaints or compliments about hotel staff, food or your room.

Concierge
4. Many expensive hotels offer concierge services. These people perform extra
services for the guests such as ordering transportation, arranging sightseeing
tours or ordering massages. The concierge often helps with tasks a tourist may
not know how to do.

Room Service Delivery Personnel

5. Many hotels have their own restaurant on the premises. Most offer room
service to their guests. Simply call the restaurant from your room and order your
meal and the room service personnel will bring it to your room as quickly as
possible.

Other Hotel Positions

6. Other hotel positions include bellhops, who carry your luggage to and from
your room for you. Courtesy van drivers take you to nearby destinations such as
the airport or attractions in the area. Pool attendants provide towels and keep the
pool area clean. Lifeguards watch people swim in the pool and render assistance
if and when necessary. Maintenance people keep the hotel in tiptop shape fixing
everything from burnt out light bulbs to a stopped-up toilet in your room.
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Positions at Hotels
By Loletrazina Church, eHow Contributor

updated: July 5, 2010

I want to do this!

1.

Hotels employ many workers in various positions.

Hotels provide a refuge for travelers seeking a home away from home. With a full staff
of employees, hotels offer guest assistance from check-in to checkout. Though working
at a hotel can be hectic and demanding, employees are expected to provide hospitality,
courtesy and outstanding customer service to ensure an enjoyable stay for their guests.

Concierge
2. A hotel concierge is the contact person for guests who need special or personal
services. He may make restaurant reservations, provide advice on local attractions or
entertainment venues, or make babysitting arrangements for guests' children. Concierge
services are offered mainly at luxury hotels.

Bellhop
3. A bellhop provides inside porter services such as carrying luggage and showing
guests to their room. A bellhop's duties may also include checking the room to make
sure everything is working properly. A bellhop can also provide information about local
attractions, run errands, deliver packages or room service, or carry guests' luggage
when they leave the hotel.

Front Desk Clerk

4. The front desk clerk is responsible for greeting and welcoming guests when they
arrive. Her duties include making and confirming reservations, and addressing concerns
about registration or other hotel services. The front desk clerk checks guests in and out
and helps with any additional services they may need.
 Manager
5. A manager oversees the hotel's operations. He makes sure guests have a
comfortable stay by setting standards for housekeeping, a comfortable room, decor and
a helpful staff as well as addressing complaints. A position in hotel management may
require certification or a bachelor’s or master’s degree in hospitality management.

Housekeeper
6. A hotel housekeeper’s responsibilities include cleaning the guest rooms, lobby,
hallways and bathrooms. She provides fresh sheets, towels and toiletries to guests. She
also empties wastebaskets, mops floors, dusts furniture and vacuums carpets. She may
also oversee guest laundry or dry cleaning services.

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List of Hotel Positions

By Polly Math, eHow Contributor

updated: July 20, 2010

I want to do this!

1.

There are many job opportunities within a hotel.

There are many types of hotels worldwide, each with a different structure and operating
system. Some hotels are part of a corporate chain, while others are independently run.
Still, the basic service a hotel provides--lodging customers--does not change. While
there may be subtle differences from hotel to hotel, the list of basic employee positions
is fairly consistent from one property to the next.

Front Office Management

2. According to the Bureau of Labor Statistics (BLS), a hotel's front office manager
oversees guest reservations and room assignments and hires, trains and supervises
front desk employees. Front desk managers handle issues and complaints and facilitate
 special requests from guests. Because they represent the hotel and its owners--either a
corporation or independent--front desk managers must be professional, polished and
put together. They need communication skills to work with employees and guests.

Service Positions
3. According to the BLS, service workers comprise 65 percent of the hotel industry's
employment, as of 2009. Service positions include maids and housekeepers, janitors
and food preparers. Other service positions include servers, bartenders and dining room
workers. Hotels also may require personnel to maintain the grounds and landscaping,
and if the property has a casino, it needs gaming employees from managers to dealers.
Because service personnel interact with guests, it is important that they have a friendly,
customer service-oriented attitude. Service jobs are not always pleasant because
cleaning up after other people has its drawbacks. The jobs are usually physical and
require attention to detail.

Guest Assistance
4. The larger the hotel, the more likely it is to have uniformed employees to help guests
as they arrive and check out. Doormen, bellhops and baggage porters assist with
luggage and show guests to their rooms. They also direct taxi lines and run valet stands.
Concierges help guests with special requests such as event tickets, restaurant
reservations, local tips and babysitting services.

Administrative Staff
5. Hotels can be large operations that require a great deal of behind-the-scenes work.
Administrative personnel and management usually handle human resources,
purchasing, marketing and sales, accounting and security. While some of these
positions may be held at a corporate level, other times they are housed at each
individual property. The BLS notes different areas of hotel operations also require
supervision and management, such as food and beverage, housekeeping and
maintenance.

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