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Receptionist: Good morning. Dr. Kim’s office.

Heather: Hello. I’d like to make an appointment to


see Dr. Kim.

Receptionist: What is your name please?

Heather: Heather Jenson.

Receptionist: I can get you an appointment this


Thursday. Can you come in at 11:15?

Heather: Um…I’d prefer something in the afternoon.

Receptionist: Would you be able to come in on Friday


at 3.30?

Heather: Let me see…yes, that’s fine.

Receptionist: Ok. So your appointment is with Dr. Kim


at 3.30 on Friday the 20th. Please come about 15
minutes early.

Heather: Great! Thank you.

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