Heather M.

Gresham
E-mail: heather@thegreshams.net

CAREER OBJECTIVE

As a sales and service manager currently ranked among the top 10% in my company, I am looking to leverage
this experience into a new opportunity.

SUMMARY OF QUALIFICATIONS

21 Years experience in the Customer Service and Sales Industry

17+ Years experience with Business Sales
11 years experience with Technical Sales
17 Years experience with MS Outlook, Word and Excel
7 years experience in Management

EXPERIENCE

Bisco Industries
Murray, UT 12/10 – present
SALES MANAGER
• Promoted to this position in Dec. 2010 due to outstanding performance in previous position
• Manage sales representatives and help them to grow their business by: training them on product lines,
teaching sales techniques, meeting customers, and improving attitude and performance issues.
• Train new employees on Bisco Industries' software, procedures and products.
• Address and resolve customer concerns.
• Interview and hire new employees.
• Manage office (coordinate work with property management & vendors to the ensure office supplies are stocked
and the office is kept clean and organized).
• In addition to managing sales representatives, also directly manage approximately 30 large accounts (see
Sales Representative section below).
• Conduct team meetings to review sales numbers and business plan as well as conduct product training.
• Prepare financial statements, business plan and employee reviews and present to Regional and Area Managers
every quarter.
• Coordinate product trainings with manufacturers for the employees.
• Currently in the top 10% in sales out of 350+ employees
• Led my team in fiscal year’s 2012 and 2016 to record-breaking sales years
• Received numerous corporate-level performance awards, including:
• Northwest-region Sales Person of the Year 2011
• Dave Munro Award ($125,000/month in sales) -- 11 times
• Millennium Club Award ($300,000/quarter in sales) -- Four times • Star Award (Employee of the Month)
• Member of the company’s Quality Committee; duties include: attending meetings and learning about new
quality requirements, relaying information to local sales team, and providing feedback to the corporate Quality
Department.

Bisco Industries
Murray, UT 05/07 – 12/10
SALES REPRESENTATIVE
• Worked with Aerospace/Defense, Medical and Electronics Manufacturers to provide custom and standard
hardware and electronic components.
• Communicated technical specifications from customers to suppliers.
• Presented technical sales literature and product samples to determine the customer’s needs.
• Worked with suppliers, customers, accounting, and warehousing to ensure timely product fulfillment.
• Conducted meetings and held negotiations between suppliers and customers
 Heather M. Gresham
E-mail: heather@thegreshams.net

Bisco Industries
Murray, UT 07/06 – 05/07
SALES ASSISTANT
• Negotiated with suppliers to secure product pricing and availability.
• Conducted weekly audit of department orders to ensure timely product fulfillment; provided regular status-
updates to customer and their sales representative.
• Ordered and stocked office supplies.
• Delivered product to customers.

Staples Technology Solutions

(formerly Corporate Express Imaging)
San Diego, CA 09/00 – 05/06
SALES ASSISTANT
• Received and posted orders in the system; configured new accounts; processed returns; resolved customer
concerns.
• Managed Accounts Receivable; generated reports; assisted sales team to manage customer accounts.

Gateway Computers
Magna, UT 10/98 – 08/00
INBOUND SALES REPRESENTATIVE

Future Shop, LTD.

Sandy, UT 09/96 – 09/98
CUSTOMER SERVICE REPRESENTATIVE

EDUCATION/TRAINING/ACCOMPLISHMENTS

Salt Lake Community College Taylorsville, UT Currently enrolled since Fall 2016 Current GPA 3.91

Hillcrest High School Midvale, UT Graduated June 1996 3.66 GPA

On-line course in JavaScript in 2016.

On-line courses in HTML Web Design and Personal Financial Management at Cuyamaca College, in San Diego,
CA.

Supported my husband during his 6-year enlistment with the United States Navy in San Diego, CA which
included 3 major overseas deployments.

NAUI Open-Water Certified SCUBA Diver.

References available upon request.