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The MuleSoft 2017 Connectivity Benchmark Report PDF
The MuleSoft 2017 Connectivity Benchmark Report PDF
8. Geographic Insights
digital transformation;
Yes
initiate digital No
next 3 years.
What are you doing on the technology side to achieve digital transformation more quickly?
49%
45% 45%
43%
41% 40%
37%
33%
29%
23%
21%
1%
Integrate new Use APIs to Build and manage Modernize legacy Develop web-based Integrate third- Enable self-service Move partly or Implement B2B/EDI Use Agile Use microservices Nothing
technologies (e.g. integrate new APIs systems applications and party apps and and data reuse completely to the integration processes/DevOps
IoT) capabilities services services cloud
The top technologies ITDMs are adopting to achieve their transformative goals are integrating new
technologies, building and managing APIs, and using those APIs to integrate new capabilities.
All contents © MuleSoft Inc. 8
ITDMs place greater priority on security and the
cloud
Please rank each of the following elements by level of its importance as an IT priority in 2017
84%
81%
74%
71% 70%
67%
63%
60%
52%
What business outcomes are you trying to achieve with digital transformation?
77%
44%
want to achieve with digital
41%
34%
transformation are improving
business processes, creating
great customer experiences,
and improving workforce
productivity.
Improve Create great Workforce Go mobile Go paperless New revenue Cultural
existing customer enablement channels for transformation
business experiences and existing
processes productivity services and/
or new
products
32% 31%
24%
19% 19%
15%
Time constraints Business and IT Legacy Integrating siloed Lack of skill sets Inefficiency from Resources and Lack of support Company culture Risk management,
misalignment infrastructure and apps and data and experience recreating the budget allocation from the executive and mindset compliance and/or
systems within existing IT wheel with each level legal implications
team LOB project
The most commonly cited obstacles to achieving digital transformation goals were time constraints,
business and IT misalignment, and legacy infrastructure and systems.
All contents © MuleSoft Inc. 11
ITDMs feel more responsible for business outcomes
Do you agree with the statement: I believe I am driving business outcomes more than I
did 12 months ago.
3%
4%
22%
13%
Strongly disagree
58%
I believe my business will change more in the next five years than in the past
five.
1% 2%
2%
8%
Strongly disagree
Were you able to complete all projects asked of you last year?
Yes
1% 1%
4% "No, but we
12% completed nearly all"
An additional 32% say
"No, but it was they completed “nearly” all
because of factors their projects, but were
49% outside of my work" hampered by additional
"No, we just didn’t constraints like lack of
have enough time resources and business/IT
32% and resources"
misalignment.
"No, the plans were
unrealistic"
Don’t know
I believe there is a disparity between what There are currently not enough resources
business executives are expecting will be
to achieve my organization’s digital
achieved from a digital initiative and what can
actually be achieved. initiatives.
2%
7% 6% Strongly disagree
16%
22%
Strongly disagree 20% Disagree
23% Disagree
Neither agree or
Neither agree or disagree
disagree
Agree
Agree
Strongly agree 35%
23% Strongly agree
46%
69% of ITDMs say there is a disparity between what business executives think can be
achieved from a digital initiative and what actually can be accomplished.
51% of ITDMs “agree” or “strongly agree” they are not adequately resourced to meet their
All contents © MuleSoft Inc.
company’s digital goals. 17
ITDMs will not see big budget increases in 2017
3% 1%
Somewhat decrease
whereas 32% of
Significantly decrease ITDMs say their
budgets will stay the
same.
47%
On average, how long does it take your organization to launch a new product or service?
2%
5% 10%
5%
Don't know
34%
2%
1%
5%
14%
4% Yes, immediately
If obstacles to digital Yes, within the next 3 months
No
2%
10%
1-20
35% say they are integrating 21-50
100 or more apps. 51-100
23% 101-200
18% 201-500
2%
9% Yes
60%
57%
54%
48%
45% 45% Over half of ITDMs say their
company’s API strategy is
driven by the need to integrate
27%
25%
new software with existing
systems and apps, or to
increase speed and enable IT
self-service, or to create more
Integrate new Increase Create more Enable mobile Enable IoT Enable Develop new Enhance value from existing IT assets.
software with speed and value from applications services innovation revenue partner
existing enable existing IT channels ecosystems
systems and business and business
applications teams to self- (unlock data
serve IT silos)
Does your API strategy allow you to What business benefits do you get
release new products and services from your company’s API strategy?
faster?
64% 62%
5% 1%
47%
44% 43%
26% 24%
Yes
No
Don’t know Increased Increased Increased Experienced Increased Decrease in Greater
productivity innovation employee revenue speed in operational agility across
engagement growth as a meeting LOB costs teams to self-
94% and direct result demands serve IT
collaboration
Nearly all businesses say their API strategy allows them to release new products and services
All contents © MuleSoft Inc.faster. Other benefits include increased productivity and innovation. 27
Revenue from APIs
4% 3%
$0-$499,999
15% 7%
12% $500,000 to $999,999 21% 0-10%
12%
11% to 24%
$1 million to $4.999
million 25% to 50%
20% 20%
$5 million to $9.999 51% to 74%
million
75% to 100%
$10 million or more 28% 29%
Don't know
29%
Don’t know
Nearly half of ITDMs say their companies generate 1-10 million dollars from APIs. 40% say their
companies generate 25-75% of their revenue from APIs.
All contents © MuleSoft Inc. 28
The security imperative
Are ITDMs overconfident in their security response?
1% 3%
Not at all
important
13% Slightly
important
83% of ITDMs say that
Important
security is “very” or
“extremely” important in 52%
Very
2017. 31% important
Extremely
important
74% of ITDMs say that they are concerned about security, but over half also say they are
“extremely” or “very” confident they can prevent or withstand a security threat.
All contents © MuleSoft Inc. 32
ITDMs will be investing a great deal into security
this year
Approximately what percent of your IT budget will be spent on each of the following categories
in 2017?
13.92
12.78 12.57
10.9
10.32 9.96
The top three IT
9.1 8.87
budget categories
5.68 5.91 are on cloud
applications,
business
intelligence, and
Cloud Business
applications intelligence
Security Integration
between
APIs Legacy
systems
Internet of
Things (e.g.
Mobile AR/VR Cognitive
learning
then security.
(e.g. and applications (e.g. beacons,
Salesforce, analytics and data Oracle, sensors)
Workday, sources SAP)
Marketo)
3% 3%
0-10
4%
7% 11-20 0 - 10%
20%
5% 5%
22%
21 - 50 11% - 20%
6%
13%
51 - 70 21% - 50%
71 - 90 51% - 70%
17% 20%
91 - 100 71% - 90%
More than 100 26% 91% - 100%
28%
21%
Don't know Don't know
More than half of ITDMs say their companies have adopted more than 20 applications outside the IT
department, and 49% say more than 21% of the tech budget comes from outside IT.
The nature of security threats is constantly shifting, and IT initiatives from outside the IT department can
All contents © MuleSoft Inc. present threats to an organization that IT cannot anticipate. 34
The future of enterprise
technology
Cloud and mobile computing are seen as key to the
future
How important are the following technologies to the future of your business?
75%
69%
57%
53%
50%
47% 46%
40% 39% 38%
Cloud computing Mobile computing Remote sensors AI/machine 3D printing Advanced Nanotechnology Blockchain Drones Chatbots
(IoT) learning robotics
ITDMs identified cloud and mobile computing, IoT, and AI as “important” or “very important” to
the future, and showed a strong preference for 3D printing.
All contents © MuleSoft Inc. 37
IT budgets reveal key priorities for the upcoming
year
Approximately what percent of your IT budget will be spent on each of the following categories
in 2017?
13.92
12.78 12.57
10.9
ITDMs are spending a 10.32 9.96
9.1
sizeable portion of their 8.87
What are you doing on the technology side to complete digital transformation more quickly?
49%
45% 45% 43%
The most often cited
41% 40%
37%
33%
29%
23% 21% actions were
integrating new
1%
technologies and
building and using
APIs to integrate new
capabilities.
68% 68%
Two-thirds of 67%
prepared” to 60%
accomplish these
items, with peaks in
building APIs and
integrating apps and
services.
All contents © MuleSoft Inc. 40
Year-on-year comparisons
Digital transformation is more transformative
1% 1%
None
5% 4% None
16%
Limited progress
(1-25%)
25% Limited progress (1-25%)
Some progress (25-50%)
36% Some progress (25-50%)
50%
Significant progress
(50-75%)
Significant progress
Complete (100%) (51-99%)
41%
16%
Complete (100%)
Don't know 5%
0%
50% of ITDMs have made “significant” progress on digital transformation, up from 36% percent
last year.
41%
45%
43%
40% 40%
39%
Not much has changed year on year – the three biggest challenges to digital transformation are
business and IT misalignment, legacy infrastructure and systems, and time constraints.
All contents © MuleSoft Inc. 44
What is your IT team doing to complete digital
transformation projects more quickly?
50% 49%
45% 45%
46%
43%
44%
41%
42% 42%
Modernize legacy Move partly or Integrate third- Build and Integrate new Modernize Build and Use APIs to Develop web- Integrate new
systems completely to party apps and manage APIs technologies legacy systems manage APIs integrate new based technologies
the cloud services (e.g. IoT) capabilities applications and (e.g. IoT)
services
Integrating new technologies and using APIs to integrate new capabilities seem to have grown
in importance to ITDMs tackling digital transformation.
All contents © MuleSoft Inc. 45
What are the top 3 technologies IT teams use to
fulfill line-of-business requests?
65%
68%
56% 48%
44% 40%
Business intelligence "Cloud applications Integration between Business intelligence "Cloud applications Security
and analytics (e.g. Salesforce, applications and data and analytics (e.g. Salesforce,
Workday, Marketo)" sources Workday, Marketo)"
IT teams are incorporating security into fulfilling LOB project requests in 2017.
58%
53% 52% 60%
57%
54%
48%
38% 45% 45%
28%
Integrate new Create more Increase speed Enable mobile Enable IoT Integrate Create more Increase Enable Enable IoT Enable
software with value from and enable applications services new value from speed and mobile services innovation
existing existing IT and business teams software existing IT enable applications
systems and business to self-serve IT with existing and business business
applications (unlock data systems and (unlock data teams to
silos) applications silos) self-serve IT
The drivers behind establishing an API strategy have become more varied and show the
increasing importance of enabling different technologies and innovations.
All contents © MuleSoft Inc. 47
How will your IT budget change over the upcoming
year?
3% 1%
3%
23%
17%
24%
Significantly increase 32% Significantly increase
Somewhat increase Somewhat increase
Stay the same Stay the same
Somewhat decrease Somewhat decrease
Significantly decrease Significantly decrease
47%
50%
There has been a sharp rise in the number of ITDMs who say their budget has increased
“significantly”; 32% in 2017 versus 23% in 2016.
1% 2%
6% 7%
26%
Not at all important
Very important
25% Slightly important
Somewhat important
Important
39% 54% Not important
Very important
N/A
Extremely important
40%
The 65% of ITDMs who consider legacy systems “very” or “extremely” important in 2017
outnumbers the 54% who considered them “very important” in 2016.
Digitally transforming while maintaining legacy systems is critical for ITDMs.
All contents © MuleSoft Inc. 49
Further insights
How key industries are tackling
digital transformation
Will your company be undertaking digital
transformation initiatives?
71%
69%
67%
23%
21%
18% 17%
100%
80%
Financial Services
60% Retail
Healthcare
40%
Government
Technology
20%
0%
Improve existing Go paperless Go mobile Cultural Create great Workforce New revenue
business processes transformation customer enablement and channels for existing
experiences productivity services and/or new
products
The interest in creating great customer experiences and improving workforce productivity is
striking in the financial services and healthcare industries, whereas 100% of government ITDMs
want to improve existing business processes.
I believe there is a disparity between what business executives are expecting will be achieved from a digital initiative.
There are currently not enough resources to achieve my organization’s digital initiatives.
78%
74% 73%
69%
65%
58% 56%
47%
41% 42%
The obstacles to digital transformation seem most striking in the financial services industry, and the
business/IT misalignment is most pronounced in the retail industry.
67%
66%
61%
54%
38%
75% of retail ITDMs say they can launch a new product or service in 1-6 months, whereas only
38% of government ITDMs can.
92%
89%
86% 85%
74%
Overwhelming
majorities in all key
industries think their
companies will change
more in the next five
years than they have
in the previous five.
84%
undertaking digital
transformation, while
China has the greatest 32%
25%
number of those 19%
17%
planning to do so.
15%
11%
58%
56%
55%
50%
80%
70%
60%
US
50%
UK
40% Rest of Europe
30% ANZ
20% Singapore
China
10%
0%
Improve existing Go paperless Go mobile Cultural Create great Workforce New revenue
business processes transformation customer enablement and channels for existing
experiences productivity services and/or new
products
All countries want to improve existing business processes, whereas customer experiences are
important in the US, UK, and China and workforce productivity is important in Singapore.
70%
60%
50%
40%
30%
US
20%
UK
10% Rest of Europe
0% ANZ
Singapore
China
The US and UK is building and managing APIs to achieve digital transformation quickly, whereas
China is integrating new technologies to do so.
All contents © MuleSoft Inc. 62
What are the top obstacles to achieving digital
transformation?
60%
50%
40%
US
30% UK
Rest of Europe
20%
ANZ
Singapore
10%
China
0%
Business and Integrating Inefficiency Lack of skill Legacy Time Lack of support Company Resources and Risk
IT siloed apps andfrom recreating sets and infrastructure constraints from the culture and budget management,
misalignment data the wheel with experience and systems executive level mindset allocation compliance
each LOB within existing and/or legal
project IT team implications
The US’ top obstacle to achieving digital transformation is time constraints, whereas the UK
struggles with legacy systems, as does China and Singapore.
70%
60%
50%
40% US
30% UK
Rest of Europe
20%
ANZ
10%
Singapore
0% China
The US and the UK place importance on cloud computing to the future of their business, whereas
Chinese ITDMs are interested in AI and machine learning, and Europe is interested in advanced
robotics.
4%
31% 45%
69% 51%
Geography
APAC: 301