Professional Documents
Culture Documents
E Portfolio Version
E Portfolio Version
Dr. Brewster
Honors Sociology
15, April 2018
Service Learning Journal
Introduction:
interactions of our lives. I was able to analyze my experiences and observations while
doing my service learning and connect them to sociological concepts and theories. This
integration led me to cultivate a higher level of understanding and solidify the concepts
in a distinct and interesting way. The sites where I completed my hours where
Karmanos Cancer Institute and Gleaners Community Food Bank. Together, these sites
course, I would go back and add and enhance my entries as we learned different
concepts. In this journal, I am going to describe, reflect, and integrate these experiences
and observations.
general idea of what to do from previous friends, but I did not know what to expect.
Starting of the day at Karmanos Cancer Institute, one of the older volunteers gave a
tour of the hospital. I felt overwhelmed as he walked around explaining the different
parts of the hospital, hopelessly saying yes or I got it every time he showed me a place.
There were nine different “sub-hospitals”, hallways, rooms that we must go to and from
to complete what we were assigned. Slowly, after shadowing the volunteer for my first
shift, I got a broad understanding of how the hospital was organized and the different
tasks we must complete throughout the day. Observing how the volunteers treated the
patients made me feel that I too can genuinely make a difference in someone’s life.
However, I noticed there were way more patients than I anticipated and I started to think
how these sections of the hospital each take care of the patients. Looking at it with a
sociological lens, we can look at the different sections of the hospital in a functional
perspective. We can see that the hospital is a “society’ itself and within that society
there are different hospitals that function independently. For example, there is a DMC
Heart hospital, Harper Hospital, and Karmanos Cancer institute. As these sections are
working normally, the hospital (society) is at its normal state. Also, there are interactions
flowing between the different structures. I shadowed a volunteer moving a patient from
the infusion center located in Karmanos to the DMC heart hospital to get treated. The
structures of these emerged due to the high need which is evident by the high volume of
people. If patients with cancer was not a problem in society there will be no need for a
The same can be said for the hospital as a whole. Functional analyst can say
that good health and effective medical care is needed in society so it run smoothly and
function. Being sick, prevents an individual from working and contribute to society.
Therefore, doctors are needed to validate a person’s sickness and determine the best
treatment and places like hospitals emerged to meet those needs. The hospital is an
institution that emerged from the needs of people. This can be looked at by functionalist
for sick or injured people. The latent functions are that people have a place to go to if
they are sick or in need of emergency. Also, the less people that are sick the healthier
and more productive society will become. Without a hospital, doctors, nurses, and other
staff will be without a job. The glaring dysfunctions of the hospital as an institution is it
behaves like a business. Listening to the staff at the volunteer department, I overheard
them saying the hospital is going through budget cuts and that people are being laid off
or that they have to cut down on resources. Another point that I found interesting after
volunteering there more frequently is that each level of the hospital has its own section
of snacks and refreshments. I cannot swap their inventory or pass it to another patient
in another floor or to their families. I found this intriguing because a hospital is supposed
to care for their patients, however it depends on each floors’ budget. Another
dysfunction, is that people without a sufficient income go into the high debt and fees
after getting treatment. Looking deeper into this dysfunction, we can see that a debt a
patient is more likely to fall in a process that will reproduce inequality. When a patient
has to make a choice on whether they must pay their bills or put food on the table
becomes harder as their debt increases. They might decide to go with inadequate
treatment in order to survive. The opposite can be said with patients with higher
income. They can afford the treatment and are able to live healthier lives without
worrying about putting food on the table. Consequently, they can live longer lives
After going through the semester, we learned the concept of socialization and
how it’s a lifelong process. Looking back at my first shift at Karmanos I can see that I
have went through a lot of developmental socialization to be able to fulfil my role as a
“navigator”. Before taking this course, I would have looked at this as just normal
more competent fulfilling the role associated being a volunteer. The shadowing,
modules, and trying it on my own each helped me build confidence in the roles I must
Son Will Do” can also apply to volunteering at Karmanos. For example, all the
volunteers must wear the Karmanos volunteer shirt and dress pants. We all go through
the same training and do the same jobs. Collectively, this can be looked at as a way
break us down so we can work together. If we all look the same and do the same thing
there will not be any tension between volunteers and we work as a team. To further
motivate people to stay and promote more help, the supervisors provide a positive
sanction. After a shift, volunteers, are offered a small gift card that they can use after
their shift. This sanction will be a validation that we are following the norms of the
Another point relating to resocialization that I would like to add to this entry is
when new patients have come to start getting treatment or diagnosed for cancer. This
Patients now have to go through a new lifestyle. in They are required to live with
constant trips to the hospitals, changing their diet, appearance and the side effects of
their treatments. To get them used to the new environment they are going to be seeing
frequently, volunteers give a mini tour of the hospital and a portfolio binder. In that
binder is all the resources they need to make their visits to hospital more organized and
efficient. An anecdote from one of the patients told me that just two months ago he was
fine playing soccer with his friends. On one night while he was playing, he collapsed
and was eventually diagnosed with cancer and that’s why he is at the hospital. Now he
goes to the hospital three times a week to get his cancer treatment. These patients do
not have necessary have a normal life and have to live every day not knowing if they will
make it to the next day. They will have to adapt to their new way of life and learn to deal
different interactions that I would not have seen at the hospital. The first ten minutes of
the shift, the volunteer coordinator gave a brief orientation on the different jobs that we
are going to do for the day. I was chosen to help filling orders to different locations. As I
was filling orders with my team, I noticed that the goods we were grabbing were basic
produce that I, myself, take for granted. Milk, beans, rice, canned fruit, etc., are goods
that these people need and cannot afford. I did not expect that people will have trouble
acquiring these resources. I started to imagine myself if I were in their shoes and if I did
not have access to food. Throughout the course, I learned that his feeling was called
verstehen. The produce that we were available at the warehouse allowed to notice how
serious the problem of hungriness in Detroit really was. The knowledge of how I feel
when I am hungry and what I eat to satisfy my body is completely different than the
minimal food they get to satisfy their hunger. I can better understand the situation these
people are going through. Their lives look difficult and undeveloped where they cannot
enjoy the luxuries of having extra goods around. This corresponds with a reading we did
in class we did half way into the semester called Cultural Fears. According to
Glassner, poverty is one of the fears that society should be worried about. The
experience I got filling orders made me realize how drastic people in poverty are
suffering. If food banks where not around how will people be able to stay nourished and
alive. Not having to fully focus on providing food can help lessen the negative decisions
As I interacted with the other volunteers, I noticed that the people that were there
were mostly white and most of them are not even from Detroit (mostly from Troy or
Pontiac). This surprised me because I would have thought it was a mix of people who
come from Metro Detroit to help the people who are hungry. I started to ask myself why
are other people more involved in volunteering at a food bank in Detroit consistently
more than others in the surrounding area. A probable cause for this is that these people
are more socially integrated with their community and their values of giving back is
what will motivate them to drive 40 minutes to volunteer at a food bank in Detroit. This
passion of bringing their families every Saturday can be rooted from the social groups
that motivate them and take initiative to give back. Their churches, schools, workplace,
might inform people the ongoing problem with hungriness and encourage volunteering.
Eventually, it becomes a habit for the individual and they consistently help the
community. Some of these social groups I was able to point out while doing the orders
where from churches. The churches receive orders from Gleaners and then they
distribute it to the people are hungry. The church being integrated in the community are
a site to attract people who are hungry. A reason that not many people come from
Detroit is because people are probably not fully aware of the problem of hunger in
Detroit. As discussed recently in class media rarely portrays poverty and people
being hungry to the masses. If people are not exposed to the social problem then they
will not think about helping out in a food bank and possibly spend their time doing
something else. Another interesting thing I saw was parents will bring their children to
volunteer. This will also cause the child to grow up and do the same thing and be
At the end of the day, the volunteer coordinator gave the quick summary
on how we did with all the projects. All together, we packaged enough food to help feed
20,000 families. I noticed that the food that they give them is so minimal and that they
get enough food to just survive. I did not expect so many people are reliant on food
banks to have food on their table for the next day. However, the amount of impact all
the volunteers have on the community is breath taking and encourages me to keep
After taking on more calls of moving patients from place to place and doing some
tasks from the supervisor by myself, I began notice some features of the hospital I didn’t
get to see before. By being more exposed to more sections of the hospitals and how
people interacted with one another, I started to notice a similar pattern going on at any
place I went to. The hospital seemed to have its own environment. People seemed to
do the same thing at elevators, waiting for the doctor, and even when having
conversations with one another. Slowly I grew accustomed to this environment and I
slowly began to adopt it myself. I felt more comfortable and it allowed me to mind my
own business without it getting awkward. Looking back at these experiences, I see that
the hospital consists of a shared system where values, attitudes, behavior, and
lifestyles of a group that is distinct from, but connected to, the dominant culture
material and nonmaterial components. The material components can consist of the
equipment they use, clothing, the foods they eat. The type of clothes that staff members
generally wear are the same throughout the hospital. They consist of business casual,
scrubs or even a white coat. This reflects the value that is recognized by the people
throughout the country in which people must dress professionally at work. The
differences that makes it a subculture is the use of scrubs or lab coat that might not be
seen in a different work place. If a person, does not follow the right way of dressing up,
people will look at the person in a weird way or even might get a talk with their
supervisors. However, the same does not apply to patients. Patients are not obligated to
dress up professionally. Once a while there will be those patients that wear clothes that
is normal to their own culture but looked as being strange to others who are adapted to
common culture in the United States. Before taking this course, I would have been
ethnocentric and looked down upon at what the patients wore and tell myself who
would wear these clothes in public. However, I now understand that this process of
thinking is wrong. I slowly began to see that the way they are dressing is just as normal
relativism made me realize that each person culture is different and we should look at
them in their own terms. Ever since learning that concept I am always trying to integrate
work places. Another aspect of the material component is the food that the staff and
patients eat. Spending long hours at the hospital with no food is a difficult thing to do for
most people. Eating from the same restaurants brings people is a shared characteristic
The nonmaterial components are much profound. The basic norms and values
that are present in the United States are also found in the hospital. For example, holding
the elevator or door for someone, walking on the right side of the hallway, being good
and respectful to others. Other specific norms are being quiet in hallways where
patients are, respecting patients with courtesy, preventing contamination, and most
importantly staying in line with Health Insurance Portability and Accountability Act
(HIPPA). These nonmaterial cultures are common patterns of behaviors and interaction
found in the hospital. Deviating from these norms will make it uncomfortable for the
individual and for others. Depending on the norm that is broken, the punishment by
society may be minor or severe. A minor punishment from breaking a folkway, that I
experienced was when a nurse got mad at a volunteer and told him watch where he
was going while pushing a patient on a wheelchair. He was on the wrong side and got
too close to him when he also pushing a chair. The volunteer did not get kicked out or
got in trouble by hire officials but just a sarcastic remark and a dirty look from the nurse.
The reaction the volunteer got from the nurse is understandable and normal. This is
because it is a weak norm that only specify proper behavior. If we go against these
folkways, then punishment will be minimum. It would be surprising if the nurse took the
volunteers name down reported him to someone. The same day interestingly, someone
(do not know if he was a student or a doctor) was with another doctor in an elevator. I
was with him and a patient with some other people. While we were waiting for the
elevator to go up, the person was discussing private information about the patients like
their names and treatment. I was not focused on what he was saying about them but
the other doctor stopped him and started to explain what he did was wrong in an
aggressive manner. She was telling him that he is violating HIPPA and this kind of
behavior was unacceptable. When it was time for them to leave the person’s face bright
red and the doctor did not say another word to him. If it was not for my experience in the
health care at work I would have not known why the doctor got so mad at the person. In
health care, violating HIPPA involves serious consequences from the government.
There can be fines from $100 to $50,000 per violation and a maximum penalty of $1.5
million per year. This does not include possible termination of employment or losing
one’s license. Also, giving away a person’s privacy is looked down upon in the United
An observation that caught my attention was how some visitors who did not know
English were lost in finding the location they wanted to go to. As they caught my
attention I went over and asked to help. They looked at me for a second then told me
they don’t understand. They tried to explain what they needed using gestures but I had
no idea what they wanted. So, I took them to the nearest reception center and asked if
they knew where they had to go. Eventually, they took the patients name and found the
location, as I led them here. This experience with someone who did not understand
visitors knew the language they could have asked anyone for directions and that barrier
Instead of packaging food as I did for the first couple of times of volunteering at
Gleaners, I decided to sign up and give out food to the people in need for the first time. I
did not know what to expect once I got there. I always knew that they take this food
somewhere and give it out to people, but never did I experience it firsthand. Once I got
there, I signed in and started to help setting up the place. They had a huge boxes and
pallets similar to what we did when we packaged them in trucks. Slowly they started to
set up a variety of products spread out through the building. There were also seats that
were like the ones found in a cafeteria. After setting the place we were ready to start up
the event.
When people started to come in, the amount of people that came in did not
surprise me. The reason for this is because when I volunteered at during the previous
times, the volunteer supervisor made it clear made it clear that a lot of people were
hungry. Also, prior knowledge from my economics class demonstrated that money is not
distributed equally and that not a lot of people have money to support themselves. The
part that surprised me the most was the way people expressed themselves. When
people were walking in, some people were shy and others we seemed like they knew
the place. The ones that were shy, I felt like they knew that coming in and asking for
food felt was just as if they were begging for money. There were others that came in
chatting with the staff and seemed to enjoy their time. They all came in and started to
wait in lines to get the produce they wanted. Once I started to think why these people
were acting so different from each other, the concept of self became evident. The
people that were shy perhaps had a negative connotation that this is wrong and they
feel ashamed about it. According to Cooley, these people must imagine how going to
the food bank is going to make them look “pathetic” or “lazy”. The second step of the
process is that they might imagine us looking at them in a negative manner. They might
think that we will see them as lazy and not motivated to work. The last step is they react
based on the reactions we are going to give them. All together, these people start to pull
themselves down and is an example how society affects a person’s mind and show it in
their self. They are probably going to food banks because it is the only choice left to
On the other hand, people who seem like nothing is wrong perhaps have some
Going from observations and stories while volunteering, I started to assume some
reasons why these people are not as affected. Most of the people that came in where
elderly. They probably think to themselves that I am too old to work and food banks like
these are the only way I can get food. Other types of neutralizations that people can tell
themselves is that I do not want to do any bad decisions I will regret later or this is just
temporary until I find a job. Collectively, these people are going to not feel as bad about
themselves and be able to live on with the actions they are doing. These types of
neutralizations can be argued are not valid because these people are poor because of
their individual merit. It can be said that the people cannot afford food because they
have not worked hard enough to currently support themselves and in the future. Their
troubles are the reason why they are not successful. My thoughts about poverty being
not only about individual merit solidified when learning about it class but it was the story
were getting the produce they wanted, there was also food that was being given out to
volunteers and to the people that were coming in. When I was eating I started to chat
with one of the mothers. Eventually, she was telling me how she must pay bills, take
care of her family, and go to school at the same time. She also added that that she
works two jobs while going to school and that food banks helps relive their financial
issue. Listening to her made me realize that people out there rely on food banks to help
get through the day and stay nourished and that it is not only about their troubles.
People are not given an opportunity to have a luxurious life. They are putting every
effort they can to ensure their family to stay healthy. Currently food banks are not a
solution to the social problem of hunger but more of an institution to treat the
symptoms. Food banks serves to alleviate hunger from those who are in need. It does
not provide the people with a steady source of food but what the food banks has
available. Also, without volunteers, the food banks will not be able to function properly
The hospital that seemed overwhelming with all the different locations does not
confuse me anymore. Now used to the hospital, the volunteer supervisor made asked
me to do some patient care in floor different floors. This involved me to go to each room
and asked patients if they needed any refreshments like water, coffee, or juice. The
different experiences that I had each with each room made me more empathetic to the
patients with cancer. Once again, I caught myself practicing the concept of verstehen.
It made me realize that this concept can be found anywhere I go to and it does not have
to be in certain times or location. Connecting with the patients allows to understand the
behaviors of patients. When I was in the room with the patients some of them told me
that they cannot wait to leave the hospital and that they feel prisoned. They are always
being reminded about their condition. However, the opposite if true when they are
getting ready to leave after they finished their treatment and a “cancer free”. The
patients were filled with joy and gave me a hug. The patient then said that she is going
to miss us and all the help we gave her. Once thing that caught my attention was when
the patient said that they were going to live their lives normally again. This brings back
the concept of resocialization once more. Now the patients no longer have to live the
hospital life and now begin to adapt to their previous way of living. The part that broke
my heart was when there were some rooms I don’t go into because the patients
requested that they do not want to see others in order to spend their last moments with
their family. Understanding how they lived their lives, I would give them more snacks
While I was going through the floors, the doctors and nurses seemed to know
what I was going to do right when I go to the nurse’s station. They immediately gave me
the information that I needed to know and went on my way to do my task. I took note at
how the staff there understand my roles and responsibilities as a volunteer and
going to each level and a nurse asks to take a patient to another location. The same
conflict also happens patients also ask me to take them. Even though that is my main
job as a volunteer, I cannot go and drop my whatever I am doing to help them out even
though they are in need. When I explained the situation, the nurses were fine about it
patients seemed to keep asking but eventually stopped and they were on their way. At
times when I am not busy and a patient comes up to me for directions, I more than
happy to help. If I declined to help, this would have been a contradiction my status as
volunteer. From there, I would be violating a folkway or more depending at the situation
hospital environment while helping patients out. I started to wonder why most people
who are striving to get into medical school are not part of this program. A couple of
reason that became evident as I went back and forth to the hospital is that people might
not have the chance to go there because they do not a means of transportation or does
not have enough time to volunteer since they are working a lot of hours to get through
paying tuition. Even though it was explicitly mentioned in class, I feel like that
people do not have a chance to do. The idea of it being privileged about when we
learned about the power elite in class. This is similar to how the power elite can go to
prestigious schools while most people attend public schools due to their social class
and position in life. The same concept also applies to my health. I am able to live a
healthy life and can push patients around for four hours while some of my peers my age
who must consistently go to the hospital due to their illness. The different opportunities
and privileges gives people certain advantages over others that could also lead to