Heidi Fuentes

Cell- 8324666346 Email- hfuentes1015@gmail.com

Address- 14807 Steeple Chase Rd, Missouri City TX 77489
EDUCATION
University of Houston
Bachelor in Human Resources Development - May 2018
Major GPA 3.65

CURRENT EMPLOYER
Administrative Support Personnel- June 2013-Present
Kroger Co. Houston, TX
 Create and maintain job posting for River oaks and Memorial area.
 Conduct phone screenings.
 Communicate with hiring manager to determine store needs.
 Schedule and coordinate interview times.
 Update applicant tracker system
 Process onboarding and termination process
 Headed recruitment effort for all exempt and nonexempt personnel, students & temporary
employees; conducted new-employee orientations.
 Provided day-to-day support and Human Resource administration for a staff of 345
employees.
 Coordinated the compensation program; revised the performance evaluation program
 Review 50+ applications a day.

Employment History
Front End Supervisor- November 2009- June 2013
Kroger Co. Houston TX
 Supervised department functions for all front end processes, managed all customer
requests and ensured resolution for the same.
 Trained store office associates and all customer care representatives.
 Published staff schedules to ensure proper coverage for the entire store to handle all
customer issues conveniently.
 Oversaw an average of over $5,000 daily in cash drawers and generated bookkeeping
reports.
Office Administrator- March 2013- July 2013
Ying Yang Acupuncture Clinic Houston, TX

 Mediated patients’ inquiries and complaints. Revised patients’ records to be current and
accurate.
 Negotiated with vendors regarding equipment and supplies to best interest the company.
Organized equipment and quantified inventory.
Skills
 Proficient in Microsoft Word, Power Point, Outlook, Excel
 Bilingual in English and Spanish
 Kronos