Professional Documents
Culture Documents
Complaint Register 2018 UPDATED
Complaint Register 2018 UPDATED
STOCK ADJUST
INVENTORY
CR.DN. DATE AMOUNT Action Taken VOUCHER
ADJUST
NO/DATE
Rejected Rolls were diverted to our
Distributor godown. Hence CN for
314106.36 for 66 Rolls to be issued ( Inv Val
+ Ins + GST). Inv/DN to be raised on Albedo
after confirmation
Customer already issued DN for
Rs.130754.00 (DN noDN/17-18/760 dtd
11.09.2017
Informed Mr. Dheeraj regarding the
Application, but Mr.Dheeraj told the end
customer has been buying 10 rolls every
month from long and on this consignment is
issue
- 50000135/291217
REMARK Status
REMARK Status
2 Ocean Interiors CN to ABS Aircon Excise Duty amount agiants SEZ Supply 171850033 07.05.2017
- 0.00 0.00
Close
+3
Close
-3
+1 Close
DN Issue
-1 Close
+ 10 Close
+2 Close
DN Issue
-2 Close
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of May 2017
Type of COMPLAINT ROOT ROOT QTY Value INVENTORY STOCK ADJUST
SL NO CUSTOMER Name of Project MODE OF COMPLAINT
COMPLAINT NO
DATE
CAUSE COMPLAINT DETAILS
CAUSE INVOICE DATE ITEM DISCRIPATION Rate ED 12.5% CST 2% Vat 6% Insurance Total CR.DN. DATE AMOUNT Action Taken
ADJUST VOUCHER NO/DATE
REMARK Status
Sqm/Mtr
Replacement was done Vide Invoice 171800302 dtd
1 VK Brothers VK Brothers Mail recd from client dtd 18.12.2016 Commercial 18.12.16 Material Short Received for Class 1 19 x 22 5 boxes 171800182 05.05.2017 19022009009-K-FLEX EC CL 1 19 X 022 (45.75 MTR/CT) 228.75 34.66 7928.48 991.06 178.39 0.00 2.73 9100.65 - - - Closed
24.05.2017, mail sent to customer dtd 24.05.2017
CN to Be issued to Customer and same amount to be
2 Green Star Green Star Mail recd from client dtd 13.05.2017 Commercial 13.05.17 Leakage in 7 Tins of Adhesive - Damage in Transit IN3478/031617 27.03.2017 850CL020056-K-FLEX K 414-GLUE 210.00 125.00 26250.00 3281.25 590.63 0.00 9.04 30130.91 171890295 31.05.17 30130.91 Debited to transporter. Value for 7 Tins is arounnd Rs.30131 - - CN FOR DAMAGE MATERIAL Closed
( Inv Val+ taxes)
Deivation in Material Thickness. 6 Rolls were having issue, 1612.2017
Rejection of Material , mail dtd IN2335 and CN to be issued for the 3 rolls for Rs.21694.26 ( Inv
3 Dnyaraj Dnyaraj Technical 25.05.17 of which customer used 3, balance 3 were sent back to and 80003000108-K-FLEX ST CL O 03 X 1 X 60-FM 180.00 105.00 18900.00 2362.50 0.00 1275.75 6.38 22545.01 171890296 31.05.17 22545.01 +3 Closed
25.05.2017 IN2821 Val+taxes + Insu)
plant and 3 rolls were replaced, 11.01.2017
Customer mail dtd 06.01.2017 and mail Clear as per SSK mail
4 Deccan Deccan Commercial 17.05.17 Mismmatch Material -- - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - No invoice ref. Ajeet to confirm Closed
by sales person dtd 17.05.2017 Dtd.15.11.17
8KP192101PEAUA2-K-FLEX K-PROTECT FR 19 X 1 X 13-ALU SA 455.00 301.00 136955.00 17119.38 3081.49 0.00 47.15
8KP192101PEAUA-K-FLEX K-PROTECT FR 19 X 1 X 10-ALU-SA 2050.00 301.00 617050.00 77131.25 13883.63 0.00 212.42 STOCK ADJUST Issue the invoice to
J002 ALEOR Adhesion issue on XPE Sheets . Customer rejected 171800003 & Rejected rolls were diverted to our Distributors warehouse
AGAINTS INV Albedo,Ahemdabad Vide Inv No.
5 Avanth Garde DERAMACEUTIC Mail dtd 30.05.2017 Technical 30.05.17 fllowing qtys - K Protect ALU SA 13mm 35 Rolls, 10 mm 039 & 085 & 1809872.32 171890013 31.05.17 1808794.32 Albedo. Hence CN for the total amout to be issued. Closed
RETURN FLOW 171800948 Dtd.06.09.17
ALS LTD 205 rolls, 17 mm 49 rolls, 20 mm 131 rolls 116 8KP132101PEAU02-K-FLEX K-PROTECT FR 13 X 1 X 17-ALU-SA 833.00 238.00 198254.00 24781.75 4460.72 0.00 68.25 Invoice/DN to be raised on Albedo
PROCESS Rs.545323.55/-
238.00 623560.00 77945.00 14030.10 214.66
8KP132101PEAU01- K-FLEX K-PROTECT FR 13 X 1 X 20-ALU-SA 2620.00 0.00
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of June 2017
Mismatch Material in 3x50x10 SA Tape ( without Scrim), Bill B850NS02010004-K-FL 288.00 80.00 23040.00 - -
Customer mail dtd Stock not Available for CN-288
1 Deccan Deccan Commercial 02.06.17 was for 13 CT, but recd 1 CT and balance 12 CT of XLPE foam 171800262 23.05.2017 360.00 64.80 0.00 0.99 3305.79 - - - CN for Diff value to be given Open
02.06.2017 Rolls in System
tape B850NS020003-K-FLE 288.00 70.00 20160.00 - -
Mismatch Material, item 3 recd I Box more and item 4 recd 09015439002-2021384 NITRILE INSULATION TUBE 5/8IDX10MM 164.70 10.78 1775.47 CN for Rs.2068.7 and DN for -1 -
5 Carrirer AC Chennai Carrirer AC Chennai By Email Commercial 08.08.17 one box less 171800751 04.08.2017 0.00 0.00 0.00 0.00 4.02 26.34 171890474 15.11.17 26.34 Rs.2095.04 to be issued ( Inv Closed
09012439002-2021382 NITRILE INSULATION TUBE 1/2IDX10MM 183.00 9.58 1753.14 Value + tax) +1 -
While stretching our material in one particular direction the Need to Understand the
actual application and
tear is much more than the tear in the other direction.-Need whether our material suites No response from customer or
6 Propack Propack By Email Technical 07.08.17 to Understand the actual application and whether our ales person on the application
material suites the same. Prod. Is to arrange Sample as the same. Prod. Is to arrange - - - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - -
part.
- - Closed
requested by Deepak. Sample as requested by
Deepak.
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of Sept 2017
STOCK
MODE OF Type of ROOT CAUSE QTY CGST-9% SGST-9% IGST-18% INVENTORY ADJUST
SL NO CUSTOMER Name of Project DATE COMPLAINT DETAILS INVOICE DATE ITEM DISCRIPATION Rate Value Freight Insurance Total CR.DN. DATE AMOUNT Action Taken REMARK Status
COMPLAINT Complaints Sqm/Mtr ADJUST VOUCHER
NO/DATE
Zamil Air ICB tapes are not sticking Properly and are getting INV NO, Material size, Material Status
1 By Mail Technical 01.09.2017 - - - 0.00 0.00 2721.60 -1.00 0.82 0.00 0.00 490.03 3212.45 - - - - - Open
Conditioners peeled off on its own after couple of hours Calculation Method not propely mention
SVPL, Sneha 23 rolls of 6mm damaged/ Bas in open Transporter was informed on the same and any such
1 Deicut, Sneha Deicut by mail Commercial 03.10.2017 condition, material drentched in water - 171801081 28.09.2017 80006001708-K-FLEX ST CL O 06 X 1.2 X 30-FM (36 SQM/CT) 828.00 115.00 95220.00 6479.00 28.57 0.00 0.00 18310.96 120038.53 - - - claim will be debited from theor bill. Also he was asked Customer used the material Open
Tarpaulin was not properly secured on the after drying.
Bangalore material. to keep always send
Alex Cyriac , Alex Cyriac , Jubin Visitied Site and explained customer on proper
2 by mail Technical 03.10..2017 Flap of IC Clad material on Tubing not sticking Incorrect _ _ - 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - appkication method and the complaint was resolved Closed
Kochi Kochi properly application without any cost implication
4 Sri Arihant, Sri Arihant by mail Technical 24.20.2017 In 9 x 28 tubings there was shortage of 10 pcs 171800577 07.08.2017 09028009009-K-FLEX EC CL 1 09 X 028 (89.67 MTR/CT) 255.47 0.00 0.77 0.00 0.00 46.12 302.35 171890519 30.11.17 302.35 - - Closed
Bangalore in one Box. 18.30 13.96
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of November 2017
STOCK
MODE OF COMPLAINT QTY Fright Insurance CGST-9% SGST-9% IGST-18% Total INVENTORY ADJUST
SL NO CUSTOMER Name of Project DATE COMPLAINT DETAILS ROOT CAUSE INVOICE DATE ITEM DISCRIPATION Rate Value CR.DN. DATE AMOUNT Action Taken REMARK Status
COMPLAINT TYPE Sqm/Mtr ADJUST VOUCHER
NO/DATE
2nd lot of 19 mm thick insulation material was received at Since the complaint was notified late hence we could not
NCI AIIMS Jhajjar site on 25.9.17 sub-merged in water. take proper corrective action. However we have informed
1 Unique Engineers AIIMS Jhajjar By Mail Commercial 03.11.2017 Improper Packing 171800893 30.08.2017 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 - - - Close
Customer Wanted to Know if Properties remain Same if customer that the material properties remain un atered if the
the same material is used after drying material is cometely dried.
Vertex Technologies Mail dtd Technical 08.12.2017 We had supplied 106 rolls of K Foam 9 mm of which as per order were to This was due to 171800066 08.04.2017 Rolls were diverted to Fiber fill Invoice no
3 AJEET SONI 06.12.2017 be with foil. 91 rolls were plain in place of aluminium foil. This was due miscoummnication K-FLEX K-FOAM FR 09 X 1.2 X 24 (28.8 SQM/CT) 115 2620.8 301392 closed 171801560 dtd 27.12.2017
to miscoummnication from our Distributor Deccan in mentioning the from our Distributor
same in PO. Our of 91 rolls they have used 72 and returned 19 rolls. Deccan in mentioning
the same in PO
K-Flex India Pvt Ltd.
COMPLAINT REGISTER
For the Month of November 2017
STOCK ADJUST
MODE OF COMPLAINT QTY Freight Insurance CGST-9% SGST-9% IGST-18% Total INVENTORY
SL NO CUSTOMER Name of Project DATE COMPLAINT DETAILS ROOT CAUSE INVOICE DATE ITEM DISCRIPATION Rate Value CR.DN. DATE AMOUNT Action Taken VOUCHER REMARK Status
COMPLAINT TYPE Sqm/Mtr ADJUST
NO/DATE
Sylvanus Properties
Ltd (India Bulls
1 Noble Corp Finance Centre) By Mail Technical 16.03.18 One Pcs less in each boxes of 9 x 25 171801947 21.02.18 K-FLEX ST CL O 09 X 025-FM (110 MTR/CT) 550 20.650 11,357.50 CN to be issued for
Khalapur, Savroli
village.
K-FLEX ST CL O 09 X 042-FM (60 MTR/CT) 1440 25.160 36,230.40
Bhamashah , Data PO mentioned Insulation tubes required for PVC pipes, but CN to be issued to Sterling Wilson ,
2 Sterling Wilson By Mail Commercial 30.03.18 Pipe sizes ( ID) is not as per PO. while preparing CO size were wrongly considered suitable for 171802077 10.03.18 K-FLEX ST CL O 09 X 060-FM (46 MTR/CT) 1564 37.370 58,446.68 and the material shall be diverted to
Center MS pipes, hence oversize mtrl was supplied our local distributor
K-FLEX ST CL O 09 X 032-FM (92 MTR/CT) 1564 25.160 39,350.24
4 KCP Star NA By Mail Technical 21.03.18 19 x 22 CL 0 , 2 pcs less in the box Due to Variable Mannpower issues , unskilled contract labour 171801618 07.01.18 K-FLEX ST CL O 19 X 022-FM (64 MTR/CT) 640 48.470 31,020.80
Insulation
10
NO. OF May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18
CUSTOMER
COMPLAINTS 5 5 2 6 10 4 4 3 0 0 9
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10
9
6
6
5 5
4 4
4
3
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May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 0
Jan-18 0
Feb-18 Mar-18