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CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 2

Careers
Guide 2013

18
EDITION
www.businesscasestudies.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 4

www.businesscasestudies.co.uk

Introduction
The Times 100 Careers Guide is a resource for both Careers Advisors and students on the latest opportunities within innovative companies
from various sectors. The Guide’s purpose is to provide an overview of the business, featuring where and how to apply for a wide selection of
positions at different levels. It shows at a glance where particular opportunities are available for comparison and makes it easy for students to
see what options are on offer. The information can also be viewed online at www.businesscasestudies.co.uk/career-info

Where an entry shows the STEM icon S , this means the company involved is relevant for students following or interested in STEM subjects.
Other resources
The Times 100 has been providing educational resources for many years. The Times 100 Business Case Studies gives real life examples
of business in practice for use within the classroom to support the Business Studies curriculum. www.businesscasestudies.co.uk

Contents
Alphabetical list of companies

ACCA – the global body for professional accountants S 2

Aldi – a global supermarket focused on providing great value and quality 5

ARM – the world’s leading semiconductor intellectual property supplier S 7

Asda – the UK’s second largest supermarket offering a variety of services, food and non-food products 9

Capco – a leading international consultancy for the financial services industry S 11

CIMA – an internationally recognised professional body for management accountancy S 13

Enterprise Rent-A-Car – an international car rental company 14

GE Oil & Gas – one of the key players in the global energy market S 15

Harrods – the world famous department store in Knightsbridge, London 17

Hewden – the number one plant hire and equipment rental company in the UK 21

IMI – a global engineering group focused on the precise control and movement of fluids in critical applications S 22

Johnson Matthey – a global speciality chemicals company S 24

Kellogg’s – the world’s leading producer of breakfast cereals 27

National Grid – an international electricity and gas company S 29

The National Skills Academy for Power – an organisation driving excellence in skills in the power sector S 33

NATS – a global leader in air traffic control and airport performance S 34

Nestlé – the world’s leading nutrition, health and wellness company 37

OPITO – an organisation linking people to careers within the oil and gas industry S 38

Portakabin – industry leaders in prefabricated, portable and modular building solutions S 40

Sheffield Forgemasters International – a world leader in supplying total engineering packages S 41

Tesco – the UK’s largest food retailer offering a variety of services, food and non-food products 44

UNISON – the UK’s biggest public service trade union 47

Virgin Media – a company that provides fixed and mobile telephone, television and broadband services S 48

Whitbread – the power behind some of the UK’s most successful hospitality brands 52

Planning your career path 55


CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 6

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Careers in accounting, business and finance with the ACCA Qualification Employee profiles

Work in any sector, any industry, anywhere in the world.

ACCA (the Association of Chartered Certified Accountants) is the global body


for professional accountants. Qualifying with ACCA is your first step towards a
successful career in accountancy, business and finance. Whatever your
ambitions are in the business world, a background in accountancy will ensure
that you are equipped to achieve them. The ACCA Qualification will provide you
with the skills and knowledge you need to build a career full of opportunity,
diversity and rewards. Where will your journey lead you?
Whether your career takes you into the fashion industry or forensic accounting, whether you work in the UK or abroad, the ACCA
Qualification is flexible, robust and respected by employers around the world.

Entry level Typical roles and qualifications


Name: Shaz Horaib
GCSE/‘A’-level If you are a school leaver with a minimum of three GCSEs and two A Levels, in five separate subjects including maths and Education: Biochemistry, Oxford University
Standard Grade/ English or if you have equivalent qualifications, you can start studying the ACCA Qualification straight away. Occupation: Trainee auditor, KPMG
Highers
The ACCA Qualification is broadly equivalent to degree standard when you take the first nine papers (the Fundamentals
level). When you take the Professionals level, it is equivalent to a master’s degree. ‘ I like the flexibility of the ACCA syllabus; there are many different ways to study and many high quality centres to
study with. The ACCA Qualification is highly respected in the accounting profession, and most of the clients I work

Apprenticeships Our foundation level suite of awards is suitable for school leavers aged 16 and over, who have no previous qualifications. It
is the perfect stepping stone towards a rewarding career, and allows you to progress through a range of qualifications that
with have employees studying ACCA.

build up your skills and knowledge. This boosts your CV and can impress future employers, and allow you to move on to
studying for the ACCA Qualification. You can work and train in any sector, giving you the freedom to pick the path that you want to. Accountants are always in demand, even in a
recession, and ACCA sets a syllabus that ensures you get a solid grounding in all areas of finance before specialising at the end. Our flexible
The awards within our foundations level are broadly equivalent to GCSE level and a degree or HND programme. approach puts you in charge of your future, and ACCA is the only professional body to offer option modules, allowing you to steer your
career in the direction you want.
Graduate & ACCA has an exclusive partnership with Oxford Brookes University, so you can also gain a BSc (Hons) in Applied
Post-graduate Accounting, which is available exclusively to ACCA students who wish to obtain a degree while studying towards the
training programme ACCA Qualification.
Name: Enamul Khan
Education: Accounting & Finance, Northampton University
However, if you are a graduate with a relevant degree, exemptions may mean fewer exams to sit.
Occupation: Trainee accountant, Accounts Assist

For more information please visit: www.accaglobal.com/bsc

Work placements and The ACCA Qualification closely links practical experience to your studies, and you need to complete three years’ relevant
‘ My clients come from all areas of business. I work with medical consultancies, management consultancies, sole
traders and salons, to name just a few. On a typical day, I could find myself doing accounts preparation, VAT returns, tax
qualifications
combined
work experience to become an ACCA member, as well as completing the Professional Ethics module.

returns, or just dealing with queries from clients. I can’t just know the facts – I need to be a business advisor as well.

Internships at university can count towards the practical experience requirements of the qualification and enhance
employability. As the qualification isn't tied into a training contract, you can take your hard work with you whenever you ACCA has over 432,000 students and 154,000 members in 170 countries. We work through a network of over 80 offices and centres and
move jobs.
8,400 Approved Employers worldwide, who provide high standards of employee learning and development. With the ACCA Qualification, you
can apply for finance roles in any sector, in any business, anywhere in the world.

Name: Chris Ellison


Education: Accounting & Finance, Leeds Metropolitan University
Contact Occupation: Divisional finance manager – medicine, Wrightington, Wigan & Leigh NHS Foundation Trust
Organisation name: Association of Chartered Certified Accountants (ACCA)
Address: ACCA UK, 29 Lincoln's Inn Fields, London WC2A 3EE
Tel: (0)141 582 2000 ‘ Whilst at university I explored all of the qualifications open to me and the ACCA one stood out as being progressive
and giving the most rounded view of accountancy. It did not appear to ‘pigeonhole’ to a specific sector, membership
Email: students@accaglobal.com numbers were on the up and I liked the look of the curriculum. For example, I completed my ACCA Qualification as an
2 3
www.accaglobal.com/ukgraduates or www.accacareers.com

auditor in the private sector but I now apply my skills within the public sector.
CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 6

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Careers in accounting, business and finance with the ACCA Qualification Employee profiles

Work in any sector, any industry, anywhere in the world.

ACCA (the Association of Chartered Certified Accountants) is the global body


for professional accountants. Qualifying with ACCA is your first step towards a
successful career in accountancy, business and finance. Whatever your
ambitions are in the business world, a background in accountancy will ensure
that you are equipped to achieve them. The ACCA Qualification will provide you
with the skills and knowledge you need to build a career full of opportunity,
diversity and rewards. Where will your journey lead you?
Whether your career takes you into the fashion industry or forensic accounting, whether you work in the UK or abroad, the ACCA
Qualification is flexible, robust and respected by employers around the world.

Entry level Typical roles and qualifications


Name: Shaz Horaib
GCSE/‘A’-level If you are a school leaver with a minimum of three GCSEs and two A Levels, in five separate subjects including maths and Education: Biochemistry, Oxford University
Standard Grade/ English or if you have equivalent qualifications, you can start studying the ACCA Qualification straight away. Occupation: Trainee auditor, KPMG
Highers
The ACCA Qualification is broadly equivalent to degree standard when you take the first nine papers (the Fundamentals
level). When you take the Professionals level, it is equivalent to a master’s degree. ‘ I like the flexibility of the ACCA syllabus; there are many different ways to study and many high quality centres to
study with. The ACCA Qualification is highly respected in the accounting profession, and most of the clients I work

Apprenticeships Our foundation level suite of awards is suitable for school leavers aged 16 and over, who have no previous qualifications. It
is the perfect stepping stone towards a rewarding career, and allows you to progress through a range of qualifications that
with have employees studying ACCA.

build up your skills and knowledge. This boosts your CV and can impress future employers, and allow you to move on to
studying for the ACCA Qualification. You can work and train in any sector, giving you the freedom to pick the path that you want to. Accountants are always in demand, even in a
recession, and ACCA sets a syllabus that ensures you get a solid grounding in all areas of finance before specialising at the end. Our flexible
The awards within our foundations level are broadly equivalent to GCSE level and a degree or HND programme. approach puts you in charge of your future, and ACCA is the only professional body to offer option modules, allowing you to steer your
career in the direction you want.
Graduate & ACCA has an exclusive partnership with Oxford Brookes University, so you can also gain a BSc (Hons) in Applied
Post-graduate Accounting, which is available exclusively to ACCA students who wish to obtain a degree while studying towards the
training programme ACCA Qualification.
Name: Enamul Khan
Education: Accounting & Finance, Northampton University
However, if you are a graduate with a relevant degree, exemptions may mean fewer exams to sit.
Occupation: Trainee accountant, Accounts Assist

For more information please visit: www.accaglobal.com/bsc

Work placements and The ACCA Qualification closely links practical experience to your studies, and you need to complete three years’ relevant
‘ My clients come from all areas of business. I work with medical consultancies, management consultancies, sole
traders and salons, to name just a few. On a typical day, I could find myself doing accounts preparation, VAT returns, tax
qualifications
combined
work experience to become an ACCA member, as well as completing the Professional Ethics module.

returns, or just dealing with queries from clients. I can’t just know the facts – I need to be a business advisor as well.

Internships at university can count towards the practical experience requirements of the qualification and enhance
employability. As the qualification isn't tied into a training contract, you can take your hard work with you whenever you ACCA has over 432,000 students and 154,000 members in 170 countries. We work through a network of over 80 offices and centres and
move jobs.
8,400 Approved Employers worldwide, who provide high standards of employee learning and development. With the ACCA Qualification, you
can apply for finance roles in any sector, in any business, anywhere in the world.

Name: Chris Ellison


Education: Accounting & Finance, Leeds Metropolitan University
Contact Occupation: Divisional finance manager – medicine, Wrightington, Wigan & Leigh NHS Foundation Trust
Organisation name: Association of Chartered Certified Accountants (ACCA)
Address: ACCA UK, 29 Lincoln's Inn Fields, London WC2A 3EE
Tel: (0)141 582 2000 ‘ Whilst at university I explored all of the qualifications open to me and the ACCA one stood out as being progressive
and giving the most rounded view of accountancy. It did not appear to ‘pigeonhole’ to a specific sector, membership
Email: students@accaglobal.com numbers were on the up and I liked the look of the curriculum. For example, I completed my ACCA Qualification as an
2 3
www.accaglobal.com/ukgraduates or www.accacareers.com

auditor in the private sector but I now apply my skills within the public sector.
CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 8

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Share in the success

A tale of unrivalled success. That’s the Aldi story, with over


7,000 stores worldwide and continuing expansion throughout
Europe, North America and Australia. The prospects for the
future are hugely exciting as we continue to make a major
investment in new stores, logistics and, most importantly, in
people. We're one of the fastest-growing dynamic companies
in the UK (and the world) today.

Our success relies on the quality of our people, starting with


Work in any sector, in any industry, anywhere in the world the recruitment of this country’s brightest talent.
The breadth and depth of the ACCA Qualification makes it the perfect platform to launch any business career, and you will have the
opportunity to become the complete finance professional that employers are now demanding. ACCA’s combination of technical exams,
practical hands-on experience and ethics gives you everything you need to begin your journey.
Entry level Typical roles and qualifications

GCSE/‘A’level If you're practical and a friendly team player who likes working in a fast-paced environment, but also likes thinking for
Name: Helen Gunnell
Standard Grade/ yourself, then we have Store Assistant opportunities nationwide.
Education: Economics, Nottingham Trent University Highers Benefits include: • From 15 hours per week • Competitive rates of pay • 24 days' paid holiday • Full training
Occupation: Audit executive, Ernst & Young • Opportunities to progress to Assistant Store Management (£23k - £30k after training)

We also have opportunities in warehouse logistics.

‘ There are so many opportunities available to accountants, there are so many interesting roles within the profession
and you have the opportunity to meet a wide range of people. It is good to know that working overseas is an option… For more details please visit: www.careers.aldirecruitment.co.uk/store-opportunities/index.asp
it also opens up the possibility of short term secondments to other countries which is a very exciting prospect.
’ Apprenticeships If you show the enthusiasm and drive you need to get on the Aldi Apprentice Scheme, from day one you'll find out what
Aldi is all about. In year 1 you will complete Store Assistant training and achieve Retail Apprenticeship Level 2. In years 2 &
3 you will progress through the Store Manager training programme to achieve Retail Apprenticeship Level 3 through
Name: David Hilton consistent high standards of work and effort.
Education: Business Studies, University of Plymouth Benefits include: • Industry leading salary • 28 days annual leave • Opportunity to progress to Store Management after a
Occupation: Director, Forensic advisory services, KPMG LLP USA successful 3 year period with a starting salary of £26,500

For more details please visit: www.apprentice.aldirecruitment.co.uk

‘ ACCA has always had a commitment to the global harmonisation of accountancy. As an ACCA member, I have
found this everywhere I have worked. In my career I have lived and worked in London, Shanghai and Washington. In Graduate & We’re looking for exceptional people. Aldi offer one of the most challenging, rewarding and sought-after training programmes
in the UK. We have the awards to prove it. Of the top 100 Graduate Employers in the UK, we’re currently at No.6.
each city ACCA has a network of members with whom to share ideas and obtain support. It is a truly international Post-graduate
training programme The training covers the complete spectrum of management, from store operations, product trading, financial administration,
qualification, and I am now a director in the forensic advisory services practice at KPMG LLP, based in the USA.
’ logistics and property management.
Benefits include: • £40K starting salary that rises in stages to £65,500 after four years • Fully expensed Audi A4
• Pension scheme • Private healthcare • Life assurance • Five weeks holiday • Fantastic career prospects including
Name: Olaitan Fanimokun international secondment opportunities
Desirable degree: minimum 2:1
Education: Finance & Accounting, Brunel University
Occupation: Team leader, financial accounts, Mercedes-Benz For more details please visit: www.graduates.aldirecruitment.co.uk

‘ By choosing a career in finance I was able to cover lots of topics, like law, tax, audit, financial reporting, professional
ethics…they are all covered by the ACCA Qualification. Mercedes-Benz prides itself in offering exciting career opportunities,
Work placements
with combined
qualifications
Your retail placement is a 1 year course. You'll do everything, from stacking shelves to shadowing a Store Manager. Even
occasionally stepping into their shoes to order stock, deal with customers and motivate the store team.
Benefits include: • £25,000 salary • 20 days annual leave plus Bank Holidays • The opportunity to apply for a place on
and I knew I would gain the skills I needed to be successful with them by undertaking the ACCA Qualification.
’ Aldi’s award-winning Area Management Training Programme

For more details please visit: www.placement.aldirecruitment.co.uk

Name: Kelechi Oluigbo


Education: Accounting & Finance, London South Bank University
Occupation: Credit derivatives analyst, Leading global investment bank

Contact
‘ For me, the global recognition and respect ACCA enjoys was a crucial factor; the bank I work for has offices in all the
world’s major financial centres and an active global mobility programme. I want to be in a position to take advantage of Organisation name: Aldi Stores Limited
opportunities overseas if and when they arise, or to proactively seek them out if I want to get international experience under Address: Holly Lane, Atherstone, Warwickshire, CV9 2SQ
4 5
my belt. I also liked the emphasis ACCA placed on ethics and professional development.
’ www.aldirecruitment.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 8

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Share in the success

A tale of unrivalled success. That’s the Aldi story, with over


7,000 stores worldwide and continuing expansion throughout
Europe, North America and Australia. The prospects for the
future are hugely exciting as we continue to make a major
investment in new stores, logistics and, most importantly, in
people. We're one of the fastest-growing dynamic companies
in the UK (and the world) today.

Our success relies on the quality of our people, starting with


Work in any sector, in any industry, anywhere in the world the recruitment of this country’s brightest talent.
The breadth and depth of the ACCA Qualification makes it the perfect platform to launch any business career, and you will have the
opportunity to become the complete finance professional that employers are now demanding. ACCA’s combination of technical exams,
practical hands-on experience and ethics gives you everything you need to begin your journey.
Entry level Typical roles and qualifications

GCSE/‘A’level If you're practical and a friendly team player who likes working in a fast-paced environment, but also likes thinking for
Name: Helen Gunnell
Standard Grade/ yourself, then we have Store Assistant opportunities nationwide.
Education: Economics, Nottingham Trent University Highers Benefits include: • From 15 hours per week • Competitive rates of pay • 24 days' paid holiday • Full training
Occupation: Audit executive, Ernst & Young • Opportunities to progress to Assistant Store Management (£23k - £30k after training)

We also have opportunities in warehouse logistics.

‘ There are so many opportunities available to accountants, there are so many interesting roles within the profession
and you have the opportunity to meet a wide range of people. It is good to know that working overseas is an option… For more details please visit: www.careers.aldirecruitment.co.uk/store-opportunities/index.asp
it also opens up the possibility of short term secondments to other countries which is a very exciting prospect.
’ Apprenticeships If you show the enthusiasm and drive you need to get on the Aldi Apprentice Scheme, from day one you'll find out what
Aldi is all about. In year 1 you will complete Store Assistant training and achieve Retail Apprenticeship Level 2. In years 2 &
3 you will progress through the Store Manager training programme to achieve Retail Apprenticeship Level 3 through
Name: David Hilton consistent high standards of work and effort.
Education: Business Studies, University of Plymouth Benefits include: • Industry leading salary • 28 days annual leave • Opportunity to progress to Store Management after a
Occupation: Director, Forensic advisory services, KPMG LLP USA successful 3 year period with a starting salary of £26,500

For more details please visit: www.apprentice.aldirecruitment.co.uk

‘ ACCA has always had a commitment to the global harmonisation of accountancy. As an ACCA member, I have
found this everywhere I have worked. In my career I have lived and worked in London, Shanghai and Washington. In Graduate & We’re looking for exceptional people. Aldi offer one of the most challenging, rewarding and sought-after training programmes
in the UK. We have the awards to prove it. Of the top 100 Graduate Employers in the UK, we’re currently at No.6.
each city ACCA has a network of members with whom to share ideas and obtain support. It is a truly international Post-graduate
training programme The training covers the complete spectrum of management, from store operations, product trading, financial administration,
qualification, and I am now a director in the forensic advisory services practice at KPMG LLP, based in the USA.
’ logistics and property management.
Benefits include: • £40K starting salary that rises in stages to £65,500 after four years • Fully expensed Audi A4
• Pension scheme • Private healthcare • Life assurance • Five weeks holiday • Fantastic career prospects including
Name: Olaitan Fanimokun international secondment opportunities
Desirable degree: minimum 2:1
Education: Finance & Accounting, Brunel University
Occupation: Team leader, financial accounts, Mercedes-Benz For more details please visit: www.graduates.aldirecruitment.co.uk

‘ By choosing a career in finance I was able to cover lots of topics, like law, tax, audit, financial reporting, professional
ethics…they are all covered by the ACCA Qualification. Mercedes-Benz prides itself in offering exciting career opportunities,
Work placements
with combined
qualifications
Your retail placement is a 1 year course. You'll do everything, from stacking shelves to shadowing a Store Manager. Even
occasionally stepping into their shoes to order stock, deal with customers and motivate the store team.
Benefits include: • £25,000 salary • 20 days annual leave plus Bank Holidays • The opportunity to apply for a place on
and I knew I would gain the skills I needed to be successful with them by undertaking the ACCA Qualification.
’ Aldi’s award-winning Area Management Training Programme

For more details please visit: www.placement.aldirecruitment.co.uk

Name: Kelechi Oluigbo


Education: Accounting & Finance, London South Bank University
Occupation: Credit derivatives analyst, Leading global investment bank

Contact
‘ For me, the global recognition and respect ACCA enjoys was a crucial factor; the bank I work for has offices in all the
world’s major financial centres and an active global mobility programme. I want to be in a position to take advantage of Organisation name: Aldi Stores Limited
opportunities overseas if and when they arise, or to proactively seek them out if I want to get international experience under Address: Holly Lane, Atherstone, Warwickshire, CV9 2SQ
4 5
my belt. I also liked the emphasis ACCA placed on ethics and professional development.
’ www.aldirecruitment.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 10

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

What our people like about working at Aldi Working at ARM

If you own a mobile phone, camera or MP3 player, the chances are that you regularly use an ARM Powered ®
product. Our technology is at the heart of a wide range of digital products for use at home, work or on the
move. Founded in 1990, as Advanced RISC Machines Ltd, ARM began life as a UK-based joint venture
between Apple Computer, Acorn Computer Group and VLSI Technology. Apple and VLSI both provided
funding, while Acorn supplied the technology. There were 12 founding ARM engineers, who set themselves
the bold objective that everyone worldwide should own at least one product based on ARM technology.
Today, ARM is the world’s leading semiconductor intellectual property (IP) supplier. Headquartered in
Cambridge, UK, ARM has grown rapidly and now has over 2,500 employees across the world.

ARM prides itself on being one of the best employers in the UK and globally. The company is building on this
reputation by attracting top university talent through a range of schemes that are highly regarded by the
industry. ARM has a distinct culture that is based on global collaboration, teamwork and fun. Being such a
diverse, dynamic and multinational company, it offers a wide spectrum of career paths and the promise that
Sam, Aldi Apprentice no two days are ever the same.

‘ Having found the Aldi Apprenticeship Scheme on the Government Apprentice website, I quickly discovered that it had the opportunities I
was looking for. After a thorough application process I was off and running. The fast pace of the role is really exciting with lots of chances to Entry level Typical roles and qualifications

learn new and useful skills. As well as the on-the-job training, there is also studying towards a recognised qualification that I can fit around GCSE/‘A’level Not offered
work. I am really enjoying the chance to get ahead and would recommend anyone thinking of this scheme to go ahead and apply.
’ Standard Grade/
Highers

Apprenticeships Not offered


Emily, Aldi Apprentice

‘ After attending college I was looking for an opportunity that would allow me to use my customer service skills and the Aldi Apprenticeship
has given me just that. I found the scheme on the Apprenticeships website and haven't looked back since. The application process was
Graduate &
Post-graduate
training programme
The aim of our Graduate Development Programme is to develop potential and expand the opportunities on offer to
graduates – giving an incredible variety of potential career paths. We support continuous learning and development through
a blend of on-the-job and formal training, mentoring and a knowledge network, while encouraging graduates to achieve
straightforward and I found everyone I met really helpful, there was a lot of competition for places so you really need to want to succeed. I professional chartered status.
really feel part of the store team, it can be challenging but it is well worth it.
’ Desirable degree subjects include: Electrical and Electronic Engineering, General Engineering, Computer Science,
IT, Maths and Physics.

Adam, Aldi Retail Placement Benefits include:


• Starting salary for technical roles - £28,000

‘ The placement offers a great opportunity to be exposed to every aspect of the business. The level of responsibility that other placement
schemes offered was nowhere near the level of responsibility that Aldi were going to offer me.
• Annual bonus scheme
• Restricted share units
• Pension
• Life insurance
I viewed it as a year-long interview, so it was a great opportunity for the business to get to know me and me to get to know them. I came
• Relocation expenses as appropriate
away from it learning a lot more about myself and what I was capable of doing in the workplace.
Work placements At ARM we offer placements across our business that will enable students to build the key skills needed for future
with combined employment. Students will have the opportunity to work on exciting projects that will challenge and help develop their
The most challenging part of the experience was being asked to go in and lead teams of people who had a lot more experience than I had.
qualifications abilities. There are opportunities in R&D, Engineering, Marketing, HR, IT and Corporate Responsibility.
One thing the scheme definitely did was make me feel like a valued member of Aldi's team. I would sum up my experience as challenging,
rewarding and inspiring. Having successfully completed my Retail Placement I went onto the Graduate Area Manager programme and have If you are currently studying a BEng or MEng in Electronics or Electronic Engineering at a UK Electronic Skills Foundation
(UKESF) partner university, you may be eligible to apply for an industrial scholarship from ARM.
now made it to be a Buying Director.

Contact
Organisation name: ARM
Address: 110 Fulbourn Road, Cambridge, CB1 9NJ, UK
Tel: +44 (1223) 400 400
6 7
www.arm.com/about/careers
CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 10

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

What our people like about working at Aldi Working at ARM

If you own a mobile phone, camera or MP3 player, the chances are that you regularly use an ARM Powered ®
product. Our technology is at the heart of a wide range of digital products for use at home, work or on the
move. Founded in 1990, as Advanced RISC Machines Ltd, ARM began life as a UK-based joint venture
between Apple Computer, Acorn Computer Group and VLSI Technology. Apple and VLSI both provided
funding, while Acorn supplied the technology. There were 12 founding ARM engineers, who set themselves
the bold objective that everyone worldwide should own at least one product based on ARM technology.
Today, ARM is the world’s leading semiconductor intellectual property (IP) supplier. Headquartered in
Cambridge, UK, ARM has grown rapidly and now has over 2,500 employees across the world.

ARM prides itself on being one of the best employers in the UK and globally. The company is building on this
reputation by attracting top university talent through a range of schemes that are highly regarded by the
industry. ARM has a distinct culture that is based on global collaboration, teamwork and fun. Being such a
diverse, dynamic and multinational company, it offers a wide spectrum of career paths and the promise that
Sam, Aldi Apprentice no two days are ever the same.

‘ Having found the Aldi Apprenticeship Scheme on the Government Apprentice website, I quickly discovered that it had the opportunities I
was looking for. After a thorough application process I was off and running. The fast pace of the role is really exciting with lots of chances to Entry level Typical roles and qualifications

learn new and useful skills. As well as the on-the-job training, there is also studying towards a recognised qualification that I can fit around GCSE/‘A’level Not offered
work. I am really enjoying the chance to get ahead and would recommend anyone thinking of this scheme to go ahead and apply.
’ Standard Grade/
Highers

Apprenticeships Not offered


Emily, Aldi Apprentice

‘ After attending college I was looking for an opportunity that would allow me to use my customer service skills and the Aldi Apprenticeship
has given me just that. I found the scheme on the Apprenticeships website and haven't looked back since. The application process was
Graduate &
Post-graduate
training programme
The aim of our Graduate Development Programme is to develop potential and expand the opportunities on offer to
graduates – giving an incredible variety of potential career paths. We support continuous learning and development through
a blend of on-the-job and formal training, mentoring and a knowledge network, while encouraging graduates to achieve
straightforward and I found everyone I met really helpful, there was a lot of competition for places so you really need to want to succeed. I professional chartered status.
really feel part of the store team, it can be challenging but it is well worth it.
’ Desirable degree subjects include: Electrical and Electronic Engineering, General Engineering, Computer Science,
IT, Maths and Physics.

Adam, Aldi Retail Placement Benefits include:


• Starting salary for technical roles - £28,000

‘ The placement offers a great opportunity to be exposed to every aspect of the business. The level of responsibility that other placement
schemes offered was nowhere near the level of responsibility that Aldi were going to offer me.
• Annual bonus scheme
• Restricted share units
• Pension
• Life insurance
I viewed it as a year-long interview, so it was a great opportunity for the business to get to know me and me to get to know them. I came
• Relocation expenses as appropriate
away from it learning a lot more about myself and what I was capable of doing in the workplace.
Work placements At ARM we offer placements across our business that will enable students to build the key skills needed for future
with combined employment. Students will have the opportunity to work on exciting projects that will challenge and help develop their
The most challenging part of the experience was being asked to go in and lead teams of people who had a lot more experience than I had.
qualifications abilities. There are opportunities in R&D, Engineering, Marketing, HR, IT and Corporate Responsibility.
One thing the scheme definitely did was make me feel like a valued member of Aldi's team. I would sum up my experience as challenging,
rewarding and inspiring. Having successfully completed my Retail Placement I went onto the Graduate Area Manager programme and have If you are currently studying a BEng or MEng in Electronics or Electronic Engineering at a UK Electronic Skills Foundation
(UKESF) partner university, you may be eligible to apply for an industrial scholarship from ARM.
now made it to be a Buying Director.

Contact
Organisation name: ARM
Address: 110 Fulbourn Road, Cambridge, CB1 9NJ, UK
Tel: +44 (1223) 400 400
6 7
www.arm.com/about/careers
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 12

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profile Working at Asda

Asda is a multi-award winning retailer and in June 2013 was voted Britain’s Favourite Supermarket
for the third year in a row. We employ over 175,000 colleagues in stores, Home Offices, Home
Shopping Centres and Distribution Centres, throughout the UK, including Northern Ireland.

'Saving you money every day' is more than just a strapline - it's our sole purpose. We strive to
make life better for people by offering fantastic products at extraordinary prices, supported by our
dedicated teams of colleagues. You’ll find Asda is an exciting and challenging place to work. We
work as one team and live by our four beliefs:
• Service to our customers • Respect for the individual • Strive for excellence • Act with integrity

Working in retail is a complex and detailed business. As a retailer you can develop skills in:
• Business process engineering • Service and financial analytics • Cost and waste management
• Influencing and negotiation skills

Robert: Research Engineer


Entry level Typical roles and qualifications
‘ My PhD was in embedded systems and as ARM is the biggest organisation in this area I
thought why not go for the big boys first! I had the opportunity for a placement in research & GCSE/‘A’level Asda offers a huge range of opportunities across all areas of the business including retail, distribution and Head Office.
Standard Grade/ Within retail this could be anything from optometry or pharmacy through to a range of positions in not just our traditional
development, which gave me the chance to work in the same area that I did my PhD Superstores but also our Asda Living, George and Home Shopping operations.
Highers
research in.
Our Distribution Centres encompass ambient, chilled, general merchandise and George clothing, and range from traditional
Distribution Centres through to state-of-the-art automated facilities. At our Head Offices we have an enormous range of
functions, from merchandising to procurement, and HR to IT to name but a few.
With the wide range of training that is available you know your learning will not ‘stand still’ at
ARM. I have already received management training and I will soon have an intern to supervise Benefits include: Competitive salary • Colleague discount • Bonuses • Flexible working • Private health cover • Pension
• Sharesave plan
for a summer placement. This is a great opportunity to develop some leadership skills early in
my career. I also had the opportunity to attend some conferences and this year I will attend Apprenticeships Having worked through the first four weeks of the job specific training, opportunities are available to all eligible colleagues to
complete an apprenticeship in level 2 or level 3.
the Internet Engineering Task Force (IETF). There is always something big happening when
Benefits include: Colleagues can learn while they earn, gaining a nationally recognised certificate.
working here, at the leading edge of technology. You are involved in this work and you can
see the future taking shape all around you. Graduate & There’s one purpose behind our graduate schemes: to fast track and develop our future leaders. There’s no limit to how far
Post-graduate you can go at Asda. So you can expect to learn at pace, developing your leadership skills through ongoing behavioural and
training programme technical development. These have been designed to enable you to reach a senior role within three to five years.
ARM is a great place to learn and develop. People are approachable, friendly and happy to
Benefits include: Competitive salary with twice yearly pay reviews • 24 days' holiday (increasing annually) • 10% off your
share information and their expertise. There is a lot of opportunity to work with other groups Asda shopping • Annual bonus scheme • Sharesave plan • Stakeholder pension • Discounted airport parking
• Free eye tests at Asda opticians • Great value dental and health cover • Childcare vouchers to help with childcare costs
and world leaders in their fields, which you might not get in other companies. There are also • Discounted travel insurance
opportunities to move around the company if you see something that you want to get
Desirable degrees: any degree discipline is considered for our graduate programmes.
involved with. At ARM there is always something going on to help you build a personal
We offer summer internships in our finance department as well as 1-year industrial placements for many of our Head Office
network, such as social gatherings including barbecues and lots of fundraising events. functions.

Work placements We also offer work experience to 14-16 year olds through our 'adopt a school' scheme. This can be for one or two weeks
I am now working as a graduate research engineer at ARM and have the freedom to explore with combined and provides you with a real taste of what it’s like to work in retail.
qualifications
any ideas that I feel are relevant. I work in a small group of engineers and we have a lot of We have a set training plan to make sure you learn as much as possible and get stuck in. Our work experience programme
responsibility; this includes deciding what is appropriate for us to research. I'm currently is accredited so you can also get a certificate that counts!

responsible for developing a major update to an existing product used by thousands of To find out more and apply online go to:
www.asda.jobs/stores/starting-the-journey/work-experience/about-work-experience
people worldwide. This update is really fun to work on and I've been given complete freedom
in its design. Once completed, the update could potentially be included in billions of ARM-
based chips worldwide.

By joining ARM you will play a part in the company’s success. ARM is big enough that it is Contact
making a difference but small enough for everyone to contribute.
’ Organisation name: Asda
Address: Asda House, Great Wilson Street, Leeds, LS11 5AD
8 9
www.asda.jobs
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 12

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profile Working at Asda

Asda is a multi-award winning retailer and in June 2013 was voted Britain’s Favourite Supermarket
for the third year in a row. We employ over 175,000 colleagues in stores, Home Offices, Home
Shopping Centres and Distribution Centres, throughout the UK, including Northern Ireland.

'Saving you money every day' is more than just a strapline - it's our sole purpose. We strive to
make life better for people by offering fantastic products at extraordinary prices, supported by our
dedicated teams of colleagues. You’ll find Asda is an exciting and challenging place to work. We
work as one team and live by our four beliefs:
• Service to our customers • Respect for the individual • Strive for excellence • Act with integrity

Working in retail is a complex and detailed business. As a retailer you can develop skills in:
• Business process engineering • Service and financial analytics • Cost and waste management
• Influencing and negotiation skills

Robert: Research Engineer


Entry level Typical roles and qualifications
‘ My PhD was in embedded systems and as ARM is the biggest organisation in this area I
thought why not go for the big boys first! I had the opportunity for a placement in research & GCSE/‘A’level Asda offers a huge range of opportunities across all areas of the business including retail, distribution and Head Office.
Standard Grade/ Within retail this could be anything from optometry or pharmacy through to a range of positions in not just our traditional
development, which gave me the chance to work in the same area that I did my PhD Superstores but also our Asda Living, George and Home Shopping operations.
Highers
research in.
Our Distribution Centres encompass ambient, chilled, general merchandise and George clothing, and range from traditional
Distribution Centres through to state-of-the-art automated facilities. At our Head Offices we have an enormous range of
functions, from merchandising to procurement, and HR to IT to name but a few.
With the wide range of training that is available you know your learning will not ‘stand still’ at
ARM. I have already received management training and I will soon have an intern to supervise Benefits include: Competitive salary • Colleague discount • Bonuses • Flexible working • Private health cover • Pension
• Sharesave plan
for a summer placement. This is a great opportunity to develop some leadership skills early in
my career. I also had the opportunity to attend some conferences and this year I will attend Apprenticeships Having worked through the first four weeks of the job specific training, opportunities are available to all eligible colleagues to
complete an apprenticeship in level 2 or level 3.
the Internet Engineering Task Force (IETF). There is always something big happening when
Benefits include: Colleagues can learn while they earn, gaining a nationally recognised certificate.
working here, at the leading edge of technology. You are involved in this work and you can
see the future taking shape all around you. Graduate & There’s one purpose behind our graduate schemes: to fast track and develop our future leaders. There’s no limit to how far
Post-graduate you can go at Asda. So you can expect to learn at pace, developing your leadership skills through ongoing behavioural and
training programme technical development. These have been designed to enable you to reach a senior role within three to five years.
ARM is a great place to learn and develop. People are approachable, friendly and happy to
Benefits include: Competitive salary with twice yearly pay reviews • 24 days' holiday (increasing annually) • 10% off your
share information and their expertise. There is a lot of opportunity to work with other groups Asda shopping • Annual bonus scheme • Sharesave plan • Stakeholder pension • Discounted airport parking
• Free eye tests at Asda opticians • Great value dental and health cover • Childcare vouchers to help with childcare costs
and world leaders in their fields, which you might not get in other companies. There are also • Discounted travel insurance
opportunities to move around the company if you see something that you want to get
Desirable degrees: any degree discipline is considered for our graduate programmes.
involved with. At ARM there is always something going on to help you build a personal
We offer summer internships in our finance department as well as 1-year industrial placements for many of our Head Office
network, such as social gatherings including barbecues and lots of fundraising events. functions.

Work placements We also offer work experience to 14-16 year olds through our 'adopt a school' scheme. This can be for one or two weeks
I am now working as a graduate research engineer at ARM and have the freedom to explore with combined and provides you with a real taste of what it’s like to work in retail.
qualifications
any ideas that I feel are relevant. I work in a small group of engineers and we have a lot of We have a set training plan to make sure you learn as much as possible and get stuck in. Our work experience programme
responsibility; this includes deciding what is appropriate for us to research. I'm currently is accredited so you can also get a certificate that counts!

responsible for developing a major update to an existing product used by thousands of To find out more and apply online go to:
www.asda.jobs/stores/starting-the-journey/work-experience/about-work-experience
people worldwide. This update is really fun to work on and I've been given complete freedom
in its design. Once completed, the update could potentially be included in billions of ARM-
based chips worldwide.

By joining ARM you will play a part in the company’s success. ARM is big enough that it is Contact
making a difference but small enough for everyone to contribute.
’ Organisation name: Asda
Address: Asda House, Great Wilson Street, Leeds, LS11 5AD
8 9
www.asda.jobs
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 14

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Join Capco and help to form the future of finance

Capco is a global business and technology consultancy dedicated solely to the financial
services industry. Our consultants combine innovative thinking with our unrivalled first-hand
industry knowledge to deliver solutions in banking, capital markets, insurance, wealth and
investment management and finance, risk and compliance. As the pressures of regulation,
cost reduction and customer expectations grow, we design, build and operate technology for
specific operations and entire organisations.

Our talented people make the Capco difference; developing and delivering solutions to help
some of the biggest names in the financial services sector become better at what they do.
Solutions that break new ground. Thinking that shapes the future. Capco truly values its
people. Everyone's ideas are heard and embraced and learning is actively encouraged from
Sarah Horsley left school with 12 GCSEs and went to college to study A-Levels. Whilst studying she started
classroom based training to learning on-the-job and via networking. As one employee put it
working part-time at her local Asda as a Jewellery Assistant. After 12 months of college she realised that she really
‘you learn so much at Capco that a quarter here is like a year in any other company.’
wasn’t enjoying being in the education system and preferred being in a working environment more. She worked with
a great team of diverse colleagues in an environment that was fun and fulfilling. There were also a lot of people
around her that were progressing, which made her wonder if a part-time job that she enjoyed could become Entry level Typical roles and qualifications
a career.
GCSE/‘A’-level Not offered at present
Now aged 21, with just under five years service, Sarah works as Section Leader supporting her manager to run a Standard Grade/Highers

Home and Leisure department with 40 colleagues. She takes full responsibility for the running of the department in
Apprenticeships Not offered at present
her manager’s absence, including being fully responsible for rotas and holiday planning. She recently ran the
department very successfully for three weeks, with the full trust and support of her General Store Manager. Graduate & Capco’s Associate Talent Programme (ATP) is the entry point into consulting with Capco. After joining the ATP, you will
Post-graduate participate in Capco’s intensive training course, which provides new Associates with experience working in a simulated
training programme project environment. The course offers an introduction to the global financial services landscape, current risks and

‘ Asda is a very busy and challenging environment to work in. Every day is different. That’s what makes it
exciting and fun. Working with customers and colleagues from a variety of backgrounds is what makes each day
regulations, and the foundations of consulting and project delivery.

Once your training concludes, you will be assigned to your first placement and given the opportunity to become an integral
so different yet so rewarding - and we have fun! My next step in terms of my progression and development is to
member of a project team. As an Associate, you will be responsible for business analysis and project management across
start the Stepping Stones programme because I would love to step up to Department Manager with an ultimate
multiple clients and industry specialists as you move across projects. Most importantly, you will have real responsibility from
goal of becoming a General Store Manager.
’ the start. This is your opportunity to jump-start your career in financial consultancy.

Benefits: Competitive salary and performance related bonus • True meritocracy - there are no specific time frames to the
ATP programme - once you demonstrate that you can perform at a higher level, you will join the next grade • Excellent
Keren Long started on the George graduate scheme in 1997 and quickly rose through the ranks to Lingerie training and development opportunities • 25 days holiday with the option to buy/sell holiday • Discounted gym membership
Merchandiser, where she took the business from a £15 million to a £50 million per annum division in just 12 months. • Cycle to Work Scheme • Private medical insurance • Group pension plan • Life assurance • Income protection plan
Following further promotions she was appointed Trading Manager in 2000, responsible for merchandising across • Enhanced maternity leave • Childcare Vouchers • Employee Assistance Programme
Desirable degrees: Minimum 2.1 degree (in any subject - with quantitative backgrounds preferred) or equivalent
various departments. After four years, Keren was promoted to Central Operations Manager, managing the
experience. 320+ UCAS points desirable.
relationships between stores and George House, delivering new wage management processes, communication For more details please visit: www.capco.com/careers/capco-associate-talent-program
tools and conferences. In 2008, she was named Head of Strategy and Change and, in 2010, moved to Bangladesh
to take on her new role as Bangladesh Sourcing Director. Work placements The Capco Internship Programme provides top talent with an insight and an opportunity to make the first steps towards
and qualifications building the skills and experience required to become the financial consulting leaders of tomorrow. From day one on our
combined Internship Programme, you will be given the opportunity to experience what it is like day to day on one of our client-sites,
As her first overseas role, Keren was responsible for researching and setting up a new sourcing office that would supporting interesting projects and environments. We provide training which covers a variety of topics relevant to the global
support the George UK business. The office grew to 34 colleagues that worked together to raise productivity and financial services landscape and gives you an insight into the foundations of consulting and project delivery. Develop,
improve efficiency in local factories, while at the same time ensuring the quality and ethical standards of the George strengthen and expand your skills in an environment where your experiences and contributions are valued and encouraged.
Internships run for 10 weeks from July – September. Applications open mid-October – December.
products are maintained. In recognition of her work Keren was named Innovator of the Year at the 2011
Benefits: Competitive salary • Excellent training and development opportunities • Opportunity to gain insight into a financial
Everywoman in Retail Awards. Keren was also commended by the judges for her community work in Bangladesh services consultancy
where George helped set up the Jamgara HOPE school, providing education to under-privileged children. Desirable degrees: Minimum 2.1 degree expected (in any subject - with quantitative backgrounds preferred) or equivalent
experience. 320+ UCAS points desirable.
After enjoying working overseas Keren has recently taken on the role of director for George Brand Development in For more details please visit: www.capco.com/careers

South Africa, launching the George brand within Massmart, a South African business recently acquired by Walmart.
This involves everything from developing local suppliers, customer research to formulate the range for this market,
store design, brand marketing, financial management and logistics – a true end-to-end job encompassing
everything Keren has learnt through her career at George so far. Contact
Organisation name: Capco

‘ For me working at Asda has always had a family feel and due to its strong values there really is a deep respect
for each other, aspiration for excellence and a focus on the customer. George clothing is focused on delivering
Address: Broadgate West, 9 Appold Street, London, EC2A 2AP
Tel: 020 7426 1500
Email: enquiries@capco.com
10 products sourced ethically and this aligns with my personal values and has helped support my charitable activities. 11
It is a great place to work if you want to be heard, want to share ideas and want to make a difference.
’ www.capco.com/careers
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 14

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Join Capco and help to form the future of finance

Capco is a global business and technology consultancy dedicated solely to the financial
services industry. Our consultants combine innovative thinking with our unrivalled first-hand
industry knowledge to deliver solutions in banking, capital markets, insurance, wealth and
investment management and finance, risk and compliance. As the pressures of regulation,
cost reduction and customer expectations grow, we design, build and operate technology for
specific operations and entire organisations.

Our talented people make the Capco difference; developing and delivering solutions to help
some of the biggest names in the financial services sector become better at what they do.
Solutions that break new ground. Thinking that shapes the future. Capco truly values its
people. Everyone's ideas are heard and embraced and learning is actively encouraged from
Sarah Horsley left school with 12 GCSEs and went to college to study A-Levels. Whilst studying she started
classroom based training to learning on-the-job and via networking. As one employee put it
working part-time at her local Asda as a Jewellery Assistant. After 12 months of college she realised that she really
‘you learn so much at Capco that a quarter here is like a year in any other company.’
wasn’t enjoying being in the education system and preferred being in a working environment more. She worked with
a great team of diverse colleagues in an environment that was fun and fulfilling. There were also a lot of people
around her that were progressing, which made her wonder if a part-time job that she enjoyed could become Entry level Typical roles and qualifications
a career.
GCSE/‘A’-level Not offered at present
Now aged 21, with just under five years service, Sarah works as Section Leader supporting her manager to run a Standard Grade/Highers

Home and Leisure department with 40 colleagues. She takes full responsibility for the running of the department in
Apprenticeships Not offered at present
her manager’s absence, including being fully responsible for rotas and holiday planning. She recently ran the
department very successfully for three weeks, with the full trust and support of her General Store Manager. Graduate & Capco’s Associate Talent Programme (ATP) is the entry point into consulting with Capco. After joining the ATP, you will
Post-graduate participate in Capco’s intensive training course, which provides new Associates with experience working in a simulated
training programme project environment. The course offers an introduction to the global financial services landscape, current risks and

‘ Asda is a very busy and challenging environment to work in. Every day is different. That’s what makes it
exciting and fun. Working with customers and colleagues from a variety of backgrounds is what makes each day
regulations, and the foundations of consulting and project delivery.

Once your training concludes, you will be assigned to your first placement and given the opportunity to become an integral
so different yet so rewarding - and we have fun! My next step in terms of my progression and development is to
member of a project team. As an Associate, you will be responsible for business analysis and project management across
start the Stepping Stones programme because I would love to step up to Department Manager with an ultimate
multiple clients and industry specialists as you move across projects. Most importantly, you will have real responsibility from
goal of becoming a General Store Manager.
’ the start. This is your opportunity to jump-start your career in financial consultancy.

Benefits: Competitive salary and performance related bonus • True meritocracy - there are no specific time frames to the
ATP programme - once you demonstrate that you can perform at a higher level, you will join the next grade • Excellent
Keren Long started on the George graduate scheme in 1997 and quickly rose through the ranks to Lingerie training and development opportunities • 25 days holiday with the option to buy/sell holiday • Discounted gym membership
Merchandiser, where she took the business from a £15 million to a £50 million per annum division in just 12 months. • Cycle to Work Scheme • Private medical insurance • Group pension plan • Life assurance • Income protection plan
Following further promotions she was appointed Trading Manager in 2000, responsible for merchandising across • Enhanced maternity leave • Childcare Vouchers • Employee Assistance Programme
Desirable degrees: Minimum 2.1 degree (in any subject - with quantitative backgrounds preferred) or equivalent
various departments. After four years, Keren was promoted to Central Operations Manager, managing the
experience. 320+ UCAS points desirable.
relationships between stores and George House, delivering new wage management processes, communication For more details please visit: www.capco.com/careers/capco-associate-talent-program
tools and conferences. In 2008, she was named Head of Strategy and Change and, in 2010, moved to Bangladesh
to take on her new role as Bangladesh Sourcing Director. Work placements The Capco Internship Programme provides top talent with an insight and an opportunity to make the first steps towards
and qualifications building the skills and experience required to become the financial consulting leaders of tomorrow. From day one on our
combined Internship Programme, you will be given the opportunity to experience what it is like day to day on one of our client-sites,
As her first overseas role, Keren was responsible for researching and setting up a new sourcing office that would supporting interesting projects and environments. We provide training which covers a variety of topics relevant to the global
support the George UK business. The office grew to 34 colleagues that worked together to raise productivity and financial services landscape and gives you an insight into the foundations of consulting and project delivery. Develop,
improve efficiency in local factories, while at the same time ensuring the quality and ethical standards of the George strengthen and expand your skills in an environment where your experiences and contributions are valued and encouraged.
Internships run for 10 weeks from July – September. Applications open mid-October – December.
products are maintained. In recognition of her work Keren was named Innovator of the Year at the 2011
Benefits: Competitive salary • Excellent training and development opportunities • Opportunity to gain insight into a financial
Everywoman in Retail Awards. Keren was also commended by the judges for her community work in Bangladesh services consultancy
where George helped set up the Jamgara HOPE school, providing education to under-privileged children. Desirable degrees: Minimum 2.1 degree expected (in any subject - with quantitative backgrounds preferred) or equivalent
experience. 320+ UCAS points desirable.
After enjoying working overseas Keren has recently taken on the role of director for George Brand Development in For more details please visit: www.capco.com/careers

South Africa, launching the George brand within Massmart, a South African business recently acquired by Walmart.
This involves everything from developing local suppliers, customer research to formulate the range for this market,
store design, brand marketing, financial management and logistics – a true end-to-end job encompassing
everything Keren has learnt through her career at George so far. Contact
Organisation name: Capco

‘ For me working at Asda has always had a family feel and due to its strong values there really is a deep respect
for each other, aspiration for excellence and a focus on the customer. George clothing is focused on delivering
Address: Broadgate West, 9 Appold Street, London, EC2A 2AP
Tel: 020 7426 1500
Email: enquiries@capco.com
10 products sourced ethically and this aligns with my personal values and has helped support my charitable activities. 11
It is a great place to work if you want to be heard, want to share ideas and want to make a difference.
’ www.capco.com/careers
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 16

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles CIMA - where finance & business meet


CIMA, the Chartered Institute of Management Accountants, is a globally recognised professional
body with over 203,000 students and members in 173 countries. CIMA is the most relevant
international accounting qualification for business. Chartered Global Management Accountants are
highly employable, equipped with a wide variety of skills and their role in an organisation puts them
at the heart of business.

Chartered Global Management Accountants don’t fit the stereotype of number crunchers;
they’re at the forefront of all strategic decisions that are key to business success. They operate
in all types of organisations, often having varied jobs with many going onto run their own
business, or becoming directors, chairmen and chief executives. The CIMA qualification can be
entered at any stage in your career – there are no minimum requirements. The syllabus is

‘ I joined Capco as an Associate in June 2012 having graduated from Cambridge University with a degree in Classics.
Capco was recommended to me by a friend, and now colleague, who couldn't have spoken more highly about the
designed to be progressive and you will develop skills as you advance. All you need is a desire
to succeed in business and to have reached a good standard in Mathematics and English
Associate Talent Programme (ATP). ATP is designed for those new to consulting; graduates, transfers from industry, or
before you commence. To find out more visit www.cimaglobal.com/times100

those who have decided to take a new track in their career. ATP is built around an intensive two week training course
when you first join followed by mentoring, support and community events throughout your time as an Associate.
Entry level Typical roles and qualifications

The culture at Capco is amazing - I see Capco as a big small company rather than a small big company because we GCSE/‘A’-level If you are considering entering the workforce straight after school or college, you can study the CIMA Certificate in
maintain all the spirit and energy of a small start-up coupled with the support, clients and reputation of a big company. Standard Grade/ Business Accounting. In order to do this, you will need to be competent in Mathematics and English. The CIMA
Highers Certificate in Business Accounting is a recognised qualification in its own right, or it can be a stepping stone to the
CIMA Professional Qualification. For more information visit www.cimaglobal.com/cimacertificate
During my time at Capco I have worked on three different projects for three different clients: a large UK Insurance
Company, a Tier 1 Universal Investment Bank and a Financial Services Technology Provider. Working on three very Apprenticeships CIMA, together with a network of top employers, are creating the first ever degree level Higher Apprenticeship in
Hadden,
different projects has allowed me to develop a variety of different skills (project management, business analysis, Management Accounting. It’s a fantastic non-university route into the world of business and finance for talented
Associate
process mapping and strategy), build my industry knowledge and grow my networks both within Capco and with my individuals. For more information visit www.cimaglobal.com/myapprenticeship
clients. Contribution is a big part of our culture so there are lots of things to get involved with or initiate alongside your
Graduate & You can enter the CIMA qualification after studying at university and may gain exemptions from the CIMA Certificate
'day job'. I have been actively involved in continuing to develop the ATP and growing our diversity networks. Capco is
Post-graduate in Business Accounting if you have studied a relevant qualification.
a really supportive place to work; it’s nice to know that people want you to do well.
’ training programme
View our exemptions database to discover if you’re eligible for exemptions at www.cimaglobal.com/exemptions

‘ I’ve recently joined Capco as a Summer Intern having completed my second year studying Business Economics at
the University of Exeter. Before I found out about the internship scheme at Capco I was keen to gain some experience
CIMA works with a large range of employers who offer CIMA training as part of their graduate programmes. To view
the latest CIMA training vacancies on CIMA MY JOBS visit www.cimaglobal.com/mygradjobs

and an insight into what it is like to work in either consulting or financial services. Fortunately Capco has allowed me to
Work placements Thousands of companies around the world qualify their staff with CIMA. To view a full listing of employers we work
do both simultaneously. I had heard about the internship scheme through a friend at university, I did a little more with combined with visit www.cimaglobal.com/trainingpartners
research and then decided to apply. Unlike other application processes I found applying to Capco quite exciting and qualifications
the assessment centre was a day I won’t forget! CIMA has worked with universities across the UK to develop initiatives to study for a degree whilst working, the
syllabus will have been closely aligned to the CIMA Professional Qualification allowing maximum exemptions. For
further details visit www.cimaglobal.com/cimathroughdegree
You learn something new every day at Capco. The first couple of weeks were a steep learning curve - the standard here
is high and you just learn so much so quickly. I’m currently working within retail banking and I’ve learned a lot about that
industry while at the same time gaining valuable insight into consulting and other skills that aren’t client specific.

The thing I enjoy most about the work I do is the genuine challenge involved on a daily basis. Every day I feel like I’m
James,
pushing myself, developing my skills and learning a lot, which is something that’s important to me.
Intern

What I like most about Capco is the people. Everyone I’ve spoken to has had so much time for me, this ranges from
Contact
new joiners to the most senior partners. It has meant that I have never been afraid to ask questions or put forward Organisation name: CIMA
suggestions. It’s also meant that I've been able to spend time with colleagues working on different accounts and Address: 26 Chapter Street, London SW1P 4NP
broaden my knowledge. Outside of work this open atmosphere continues and within days I was able to get involved in Tel: 020 8849 2251
a range of activities; I’ve participated in a sporting event with colleagues and have since joined some of the internal Email: schools@cimaglobal.com
12 13
societies ranging from football to bootcamp and even boxing!
’ www.cimaglobal/times100
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 16

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles CIMA - where finance & business meet


CIMA, the Chartered Institute of Management Accountants, is a globally recognised professional
body with over 203,000 students and members in 173 countries. CIMA is the most relevant
international accounting qualification for business. Chartered Global Management Accountants are
highly employable, equipped with a wide variety of skills and their role in an organisation puts them
at the heart of business.

Chartered Global Management Accountants don’t fit the stereotype of number crunchers;
they’re at the forefront of all strategic decisions that are key to business success. They operate
in all types of organisations, often having varied jobs with many going onto run their own
business, or becoming directors, chairmen and chief executives. The CIMA qualification can be
entered at any stage in your career – there are no minimum requirements. The syllabus is

‘ I joined Capco as an Associate in June 2012 having graduated from Cambridge University with a degree in Classics.
Capco was recommended to me by a friend, and now colleague, who couldn't have spoken more highly about the
designed to be progressive and you will develop skills as you advance. All you need is a desire
to succeed in business and to have reached a good standard in Mathematics and English
Associate Talent Programme (ATP). ATP is designed for those new to consulting; graduates, transfers from industry, or
before you commence. To find out more visit www.cimaglobal.com/times100

those who have decided to take a new track in their career. ATP is built around an intensive two week training course
when you first join followed by mentoring, support and community events throughout your time as an Associate.
Entry level Typical roles and qualifications

The culture at Capco is amazing - I see Capco as a big small company rather than a small big company because we GCSE/‘A’-level If you are considering entering the workforce straight after school or college, you can study the CIMA Certificate in
maintain all the spirit and energy of a small start-up coupled with the support, clients and reputation of a big company. Standard Grade/ Business Accounting. In order to do this, you will need to be competent in Mathematics and English. The CIMA
Highers Certificate in Business Accounting is a recognised qualification in its own right, or it can be a stepping stone to the
CIMA Professional Qualification. For more information visit www.cimaglobal.com/cimacertificate
During my time at Capco I have worked on three different projects for three different clients: a large UK Insurance
Company, a Tier 1 Universal Investment Bank and a Financial Services Technology Provider. Working on three very Apprenticeships CIMA, together with a network of top employers, are creating the first ever degree level Higher Apprenticeship in
Hadden,
different projects has allowed me to develop a variety of different skills (project management, business analysis, Management Accounting. It’s a fantastic non-university route into the world of business and finance for talented
Associate
process mapping and strategy), build my industry knowledge and grow my networks both within Capco and with my individuals. For more information visit www.cimaglobal.com/myapprenticeship
clients. Contribution is a big part of our culture so there are lots of things to get involved with or initiate alongside your
Graduate & You can enter the CIMA qualification after studying at university and may gain exemptions from the CIMA Certificate
'day job'. I have been actively involved in continuing to develop the ATP and growing our diversity networks. Capco is
Post-graduate in Business Accounting if you have studied a relevant qualification.
a really supportive place to work; it’s nice to know that people want you to do well.
’ training programme
View our exemptions database to discover if you’re eligible for exemptions at www.cimaglobal.com/exemptions

‘ I’ve recently joined Capco as a Summer Intern having completed my second year studying Business Economics at
the University of Exeter. Before I found out about the internship scheme at Capco I was keen to gain some experience
CIMA works with a large range of employers who offer CIMA training as part of their graduate programmes. To view
the latest CIMA training vacancies on CIMA MY JOBS visit www.cimaglobal.com/mygradjobs

and an insight into what it is like to work in either consulting or financial services. Fortunately Capco has allowed me to
Work placements Thousands of companies around the world qualify their staff with CIMA. To view a full listing of employers we work
do both simultaneously. I had heard about the internship scheme through a friend at university, I did a little more with combined with visit www.cimaglobal.com/trainingpartners
research and then decided to apply. Unlike other application processes I found applying to Capco quite exciting and qualifications
the assessment centre was a day I won’t forget! CIMA has worked with universities across the UK to develop initiatives to study for a degree whilst working, the
syllabus will have been closely aligned to the CIMA Professional Qualification allowing maximum exemptions. For
further details visit www.cimaglobal.com/cimathroughdegree
You learn something new every day at Capco. The first couple of weeks were a steep learning curve - the standard here
is high and you just learn so much so quickly. I’m currently working within retail banking and I’ve learned a lot about that
industry while at the same time gaining valuable insight into consulting and other skills that aren’t client specific.

The thing I enjoy most about the work I do is the genuine challenge involved on a daily basis. Every day I feel like I’m
James,
pushing myself, developing my skills and learning a lot, which is something that’s important to me.
Intern

What I like most about Capco is the people. Everyone I’ve spoken to has had so much time for me, this ranges from
Contact
new joiners to the most senior partners. It has meant that I have never been afraid to ask questions or put forward Organisation name: CIMA
suggestions. It’s also meant that I've been able to spend time with colleagues working on different accounts and Address: 26 Chapter Street, London SW1P 4NP
broaden my knowledge. Outside of work this open atmosphere continues and within days I was able to get involved in Tel: 020 8849 2251
a range of activities; I’ve participated in a sporting event with colleagues and have since joined some of the internal Email: schools@cimaglobal.com
12 13
societies ranging from football to bootcamp and even boxing!
’ www.cimaglobal/times100
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 18

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Come Alive at Enterprise Discover how GE can power your career in the oil and gas industry

Add an annual turnover of more than $14 billion to a rental and leasing fleet made up of more than one GE Oil & Gas is a world leader in advanced technologies and services
million vehicles spread across some 7,600 locations worldwide and you get Enterprise Rent-A-Car - a with 43,000 employees in more than 100 countries supporting
business that’s grown into the largest car rental company in North America and arguably, the world. customers across the industry - from extraction to transportation to end
The fact is, we owe our success to each and every one of our people, from senior managers to use. Our unrelenting commitment to the environment, health and safety,
management trainees alike. We firmly believe in empowering each of them to make the decisions that quality and integrity defines us: it’s The Way We Work. We develop
will affect their work and their career. This philosophy, along with our uncompromising commitment to smart solutions for our customers across the oil and gas value chain
customers, is what has made Enterprise a genuine success story and a truly special place to work. delivering the innovation, customised service solutions, training
Just imagine the possibilities that come with joining a huge, internationally successful business with the programmes and technology that helps them to maximise their
type of personal, entrepreneurial approach which allows individuals to stand out. Our secret lies in the efficiency, productivity and equipment reliability. We partner with our
fact that we're divided up into thousands of smaller, local businesses. So when you take on one of our customers to develop their next generation workforce; help them to fully
training programmes you'll be learning how to run the business yourself. How many organisations with benefit from the megatrends of natural gas, the growth of subsea and
a $14 billion turnover can say that? hard-to-reach reserves and the revolution in asset health management.
GE Oil & Gas employees with Subsea tree, Aberdeen, UK.

Entry level Typical roles and qualifications Entry level Typical roles and qualifications

GCSE/‘A’-level GCSE English and Maths grade C and above is a minimum requirement. GCSE/‘A’-level School leavers can apply for a variety of work placement and apprenticeship opportunities as detailed below.
We offer a wide range of opportunities in our administrative offices across the country as well as in our business support Standard Grade/
Standard Grade/
Highers
Highers operation in Aldershot. Qualifications required will vary depending on the role.

Apprenticeships GE offers 4 year apprenticeship programmes in the following: Craft, Technician, Commercial and Speciality apprenticeships.
Apprenticeships Apprenticeship opportunities are available at our administrative officers as well as in our business support operation in
Candidate criteria: Standard grades (credit level) / highers (minimum C) in English, Maths, Physics, Craft, Design
Aldershot. You will receive a recognised national apprenticeship as well as the opportunity to advance across the business. Technology or similar • Demonstrate enthusiasm and commitment • Involved in other social clubs/activities.
GE apprenticeship provides: Comprehensive training to become a qualified engineer in your designated field • Rotational
Graduate & Our Management Training Programme allows you to develop the skills you’ll need to move into senior management. With assignments • Buddy & mentor programme • Annual performance based salary increase • Loyalty incentive payment
Post-graduate our help, you’ll hone your talents in key areas such as sales and marketing, customer service and finance. It’s entirely • Company pension scheme • Paid annual leave • Personal accident & travel cover and annual health fair.
training programme possible to be a Branch Manager within just two years of starting, and it really is up to you how fast you move up.
Graduate & Our Leadership Programmes centre on a comprehensive rotation policy, which allows graduates to gain hands-on
Post-graduate experience and training across a wide range of challenging projects and areas within the business. GE offers Leadership
Benefits:
training programme Programmes in the following: Commercial Leadership, Edison Engineering Development, Finance Management, Human
A competitive starting salary as well as a host of benefits including:
Resources Leadership, Operations Management Leadership and GE Capital Risk Management Programmes.
• Life assurance Candidate criteria: Minimum of a 2:1 degree, discipline related • Demonstrated leadership ability and initiative • Strong
• Income protection communication, interpersonal and influencing skills • Relevant work experience.
• Retirement savings plan GE programmes provide: World-class training and development • Varied rotational assignments • Significant responsibility
• Adoption assistance and opportunity to contribute to business results • Pathways to accelerate your career • Regular networking events and
• Enhanced maternity, paternity and adoption leaves exposure to senior leaders • Buddy & mentor programme • Bi-annual performance based salary increases and a culture
that recognises and rewards excellence.
• Bike4Work
• Child care vouchers and more.
Work placements and GE offers 1 year internships and summer placements for students in the following disciplines: Information Technology,
qualifications Human Resources, Risk Management, Finance and Engineering Summer Placement internships
Work placements A range of paid internship opportunities are available to first and second year university students to give the opportunity to combined Candidate criteria: Studying undergraduate degree related to discipline • Demonstrated interest and competency in
with combined learn about sales, marketing, customer service, business management and admin support. Join us for a placement year related discipline.
qualifications during your summer break or even part-time while you continue your studies. GE Internship provides: Buddy & mentor programme • Loyalty incentive payment • Company pension scheme • Paid
annual leave • Personal accident & travel cover and annual health fair.

Contact
Contact Organisation name: GE Oil & Gas
Organisation name: Enterprise Rent-A-Car www.geoilandgas.com or www.jobs.gecareers.com
Address: Enterprise Rent-A-Car UK Limited, Enterprise House, Delta Way, Egham, Surrey TW20 8RX linkedin.com/company/ge-oil-&-gas
Tel: 01784 221367
@ge_oilandgas
Email: donna.w.miller@erac.com
14 15
www.enterprisealive.co.uk youtube.com/geoilandgas
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 18

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Come Alive at Enterprise Discover how GE can power your career in the oil and gas industry

Add an annual turnover of more than $14 billion to a rental and leasing fleet made up of more than one GE Oil & Gas is a world leader in advanced technologies and services
million vehicles spread across some 7,600 locations worldwide and you get Enterprise Rent-A-Car - a with 43,000 employees in more than 100 countries supporting
business that’s grown into the largest car rental company in North America and arguably, the world. customers across the industry - from extraction to transportation to end
The fact is, we owe our success to each and every one of our people, from senior managers to use. Our unrelenting commitment to the environment, health and safety,
management trainees alike. We firmly believe in empowering each of them to make the decisions that quality and integrity defines us: it’s The Way We Work. We develop
will affect their work and their career. This philosophy, along with our uncompromising commitment to smart solutions for our customers across the oil and gas value chain
customers, is what has made Enterprise a genuine success story and a truly special place to work. delivering the innovation, customised service solutions, training
Just imagine the possibilities that come with joining a huge, internationally successful business with the programmes and technology that helps them to maximise their
type of personal, entrepreneurial approach which allows individuals to stand out. Our secret lies in the efficiency, productivity and equipment reliability. We partner with our
fact that we're divided up into thousands of smaller, local businesses. So when you take on one of our customers to develop their next generation workforce; help them to fully
training programmes you'll be learning how to run the business yourself. How many organisations with benefit from the megatrends of natural gas, the growth of subsea and
a $14 billion turnover can say that? hard-to-reach reserves and the revolution in asset health management.
GE Oil & Gas employees with Subsea tree, Aberdeen, UK.

Entry level Typical roles and qualifications Entry level Typical roles and qualifications

GCSE/‘A’-level GCSE English and Maths grade C and above is a minimum requirement. GCSE/‘A’-level School leavers can apply for a variety of work placement and apprenticeship opportunities as detailed below.
We offer a wide range of opportunities in our administrative offices across the country as well as in our business support Standard Grade/
Standard Grade/
Highers
Highers operation in Aldershot. Qualifications required will vary depending on the role.

Apprenticeships GE offers 4 year apprenticeship programmes in the following: Craft, Technician, Commercial and Speciality apprenticeships.
Apprenticeships Apprenticeship opportunities are available at our administrative officers as well as in our business support operation in
Candidate criteria: Standard grades (credit level) / highers (minimum C) in English, Maths, Physics, Craft, Design
Aldershot. You will receive a recognised national apprenticeship as well as the opportunity to advance across the business. Technology or similar • Demonstrate enthusiasm and commitment • Involved in other social clubs/activities.
GE apprenticeship provides: Comprehensive training to become a qualified engineer in your designated field • Rotational
Graduate & Our Management Training Programme allows you to develop the skills you’ll need to move into senior management. With assignments • Buddy & mentor programme • Annual performance based salary increase • Loyalty incentive payment
Post-graduate our help, you’ll hone your talents in key areas such as sales and marketing, customer service and finance. It’s entirely • Company pension scheme • Paid annual leave • Personal accident & travel cover and annual health fair.
training programme possible to be a Branch Manager within just two years of starting, and it really is up to you how fast you move up.
Graduate & Our Leadership Programmes centre on a comprehensive rotation policy, which allows graduates to gain hands-on
Post-graduate experience and training across a wide range of challenging projects and areas within the business. GE offers Leadership
Benefits:
training programme Programmes in the following: Commercial Leadership, Edison Engineering Development, Finance Management, Human
A competitive starting salary as well as a host of benefits including:
Resources Leadership, Operations Management Leadership and GE Capital Risk Management Programmes.
• Life assurance Candidate criteria: Minimum of a 2:1 degree, discipline related • Demonstrated leadership ability and initiative • Strong
• Income protection communication, interpersonal and influencing skills • Relevant work experience.
• Retirement savings plan GE programmes provide: World-class training and development • Varied rotational assignments • Significant responsibility
• Adoption assistance and opportunity to contribute to business results • Pathways to accelerate your career • Regular networking events and
• Enhanced maternity, paternity and adoption leaves exposure to senior leaders • Buddy & mentor programme • Bi-annual performance based salary increases and a culture
that recognises and rewards excellence.
• Bike4Work
• Child care vouchers and more.
Work placements and GE offers 1 year internships and summer placements for students in the following disciplines: Information Technology,
qualifications Human Resources, Risk Management, Finance and Engineering Summer Placement internships
Work placements A range of paid internship opportunities are available to first and second year university students to give the opportunity to combined Candidate criteria: Studying undergraduate degree related to discipline • Demonstrated interest and competency in
with combined learn about sales, marketing, customer service, business management and admin support. Join us for a placement year related discipline.
qualifications during your summer break or even part-time while you continue your studies. GE Internship provides: Buddy & mentor programme • Loyalty incentive payment • Company pension scheme • Paid
annual leave • Personal accident & travel cover and annual health fair.

Contact
Contact Organisation name: GE Oil & Gas
Organisation name: Enterprise Rent-A-Car www.geoilandgas.com or www.jobs.gecareers.com
Address: Enterprise Rent-A-Car UK Limited, Enterprise House, Delta Way, Egham, Surrey TW20 8RX linkedin.com/company/ge-oil-&-gas
Tel: 01784 221367
@ge_oilandgas
Email: donna.w.miller@erac.com
14 15
www.enterprisealive.co.uk youtube.com/geoilandgas
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 20

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profile Exceeding expectations

Harrods prides itself in offering you so much more than just a career by
supporting you not just in work, but in your daily lifestyle as well. Harrods is a
place which gives you a voice for change and will listen to your opinion, your
views and continually seeks the satisfaction of employees across the store.

We will reward and recognise your every effort, your passion and your
determination to succeed, and will be generous in offering you benefits not just

Employees handling and inspecting Subsea equipment at the GE Oil & Gas facility in Aberdeen, UK.
through employee discount, but in a form to suit many of your personal needs.

Rhys Long has been working for GE in the oil and gas sector for five years having progressed through the company’s
apprenticeship scheme. Now a trainee Production Engineer at GE’s facility in Newcastle, UK, Rhys is confident that the
training scheme has left him extremely well placed to further his engineering career.
Entry level Typical roles and qualifications

The GE Oil & Gas site in Newcastle is responsible for the design and manufacture of flexible pipes, the pipes that take oil GCSE/‘A’-level For any 18 year old deciding where their future lies, our School Leavers Programme offers an exciting and challenging
and gas from well heads on the sea bed to a floating rig or ship on the surface. The wells can be up to three thousand Standard Grade/ insight into business, working with the very best from the outset. The 18-month programme aims to educate the individual
metres below the surface and with oil exploration pushing into more extreme conditions, customers are demanding Highers in understanding retail, selling and more about themselves and how to work in a professional environment.
products that can work at deeper depths and transport oil and gas over longer distances. The challenge facing GE’s For more details please visit: www.harrodscareers.com/your-future/

engineers is summed up by the fact that some of its flexible pipes are designed to withstand pressures of 20,000 pounds
Apprenticeships We offer a limited number of apprenticeships in engineering and are looking to offer apprenticeships in specialist areas
per square inch (psi). This is compared to around 30 psi for the average car tyre.
like fishmongery.
For more details please visit: www.harrodscareers.com/your-future/
Rhys is a firm believer that GE’s apprenticeship scheme gave him rapid exposure and experience to this stimulating world
of subsea oil and gas:
‘ The scheme combined a high level of training with the academic study that you receive at Graduate & Recognising that our next generation of high-performing professionals are often just finishing university, the Harrods
university, whilst at the same time allowing me to gain valuable on the job experience.
’ Equally important, Rhys has
received a combination of general and specific training that allows him to work on particular projects within the flexible pipe
Post-graduate
training programme
Graduate Programme offers recent graduates the perfect platform to fast-track their career in retail management or one of
our support functions.
Retail Graduates: Through an exciting, insightful and intense 18 month programme, graduates undergo regular training,
business, with the potential to transfer his skills to the wider subsea field in the future.
taking part in a series of seminars, workshops, on-the-job experiences, presentations and one-to-one coaching sessions.
To help graduates find the right product area they will thrive and be excited by, the programme consists of different
For example, Rhys has been responsible for a number of capital investment projects, developing his own management
placements. Starting in a selling role in a transactional area, followed by a luxury area, then taking the step up to supervisor
skills and building relationships with key suppliers. One such example is the need to reduce the time taken to remove
level, before concluding their programme as a trainee retail manager.
scrap material from the ‘Armour line’, the manufacturing stage at which two wires are applied in a helix to provide the Specialist Graduates: Each year Harrods recruits a number of specialist graduates for areas such as IT, HR or Marketing.
Rhys Long, age 24 flexible pipe with axial and hoop strength. In order to produce the desired outcome, Rhys led a project working closely with These graduates will start their programme in the shop floor, learning about the retail side of the business before moving
GE Oil & Gas in GE’s supplier to design and manufacture a machine capable of automating the process. Now installed, the machine into their specialism after 6 months. They will be supported in their development through a series of seminars, workshops,
Newcastle enables Rhys and his fellow engineers to manufacture the flexible pipes in a more efficient manner. This and other on-the-job experiences, presentations and one-to-one coaching sessions.
Position: Production Benefits include: • Competitive salary • 1% commission rewarded for every purchase sold • 50% company clothing
examples allow Rhys to identify specific technical changes that he himself has initiated, something that he argues is
Engineer allowance • A Harrods Rewards Card • 22 days paid holiday • Annual travel loan • Optional pension plan
extremely rewarding for a young apprentice.
Years at GE: 5 For more details please visit: www.harrodscareers.com/your-future/

Another crucial aspect of his apprenticeship that sets GE apart in Rhys’ opinion is the opportunity he has had to travel the
Work placements and The future of Harrods as a luxury retailer is just as important as our present position. This is why Harrods invests in
world meeting suppliers and developing his technical skills. For instance, he has travelled to Milwaukee in the United qualifications welcoming those that are currently in school or at university, as well as those who have recently graduated from their
States in order to better appreciate a crucial aspect of the company’s supply chain; the milling of the steel wire that is used combined degree. Harrods offer Undergraduate Internships, Undergraduate Work Placements, Post Graduate Work Placements and
to construct each and every flexible pipe. As Rhys says
‘ understanding the creation of the wiring, from the steel mill
through to its packaging has allowed me to learn best practice from our suppliers whilst building an important relationship
Vocational Work Placements.
For more details please visit: www.harrodscareers.com/your-future/


for GE . He is hopeful that this and other relationships with suppliers will stand him in good stead as he progresses his
engineering career in the wider oil and gas sector.

Contact
Having spent five years with GE in Newcastle, Rhys is confident of his future. As many observers have noted the oil and Organisation name: Harrods
gas sector in the UK is an expanding industry that is exporting its expertise around the world. Working in a sector that Address: 87–135 Brompton Road, Knightsbridge, London, SW1X 7XL
Bruce Heppenstall, GE’s business leader at the flexible pipes facility in Newcastle, likens to
‘ what NASA does in space, Tel: (0) 20 7730 1234

16 ’
but on the sea bed , is extremely exciting and rewarding for a young engineer like Rhys. Email: HarrodsCareers@harrods.com
www.harrodscareers.com
17
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 20

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profile Exceeding expectations

Harrods prides itself in offering you so much more than just a career by
supporting you not just in work, but in your daily lifestyle as well. Harrods is a
place which gives you a voice for change and will listen to your opinion, your
views and continually seeks the satisfaction of employees across the store.

We will reward and recognise your every effort, your passion and your
determination to succeed, and will be generous in offering you benefits not just

Employees handling and inspecting Subsea equipment at the GE Oil & Gas facility in Aberdeen, UK.
through employee discount, but in a form to suit many of your personal needs.

Rhys Long has been working for GE in the oil and gas sector for five years having progressed through the company’s
apprenticeship scheme. Now a trainee Production Engineer at GE’s facility in Newcastle, UK, Rhys is confident that the
training scheme has left him extremely well placed to further his engineering career.
Entry level Typical roles and qualifications

The GE Oil & Gas site in Newcastle is responsible for the design and manufacture of flexible pipes, the pipes that take oil GCSE/‘A’-level For any 18 year old deciding where their future lies, our School Leavers Programme offers an exciting and challenging
and gas from well heads on the sea bed to a floating rig or ship on the surface. The wells can be up to three thousand Standard Grade/ insight into business, working with the very best from the outset. The 18-month programme aims to educate the individual
metres below the surface and with oil exploration pushing into more extreme conditions, customers are demanding Highers in understanding retail, selling and more about themselves and how to work in a professional environment.
products that can work at deeper depths and transport oil and gas over longer distances. The challenge facing GE’s For more details please visit: www.harrodscareers.com/your-future/

engineers is summed up by the fact that some of its flexible pipes are designed to withstand pressures of 20,000 pounds
Apprenticeships We offer a limited number of apprenticeships in engineering and are looking to offer apprenticeships in specialist areas
per square inch (psi). This is compared to around 30 psi for the average car tyre.
like fishmongery.
For more details please visit: www.harrodscareers.com/your-future/
Rhys is a firm believer that GE’s apprenticeship scheme gave him rapid exposure and experience to this stimulating world
of subsea oil and gas:
‘ The scheme combined a high level of training with the academic study that you receive at Graduate & Recognising that our next generation of high-performing professionals are often just finishing university, the Harrods
university, whilst at the same time allowing me to gain valuable on the job experience.
’ Equally important, Rhys has
received a combination of general and specific training that allows him to work on particular projects within the flexible pipe
Post-graduate
training programme
Graduate Programme offers recent graduates the perfect platform to fast-track their career in retail management or one of
our support functions.
Retail Graduates: Through an exciting, insightful and intense 18 month programme, graduates undergo regular training,
business, with the potential to transfer his skills to the wider subsea field in the future.
taking part in a series of seminars, workshops, on-the-job experiences, presentations and one-to-one coaching sessions.
To help graduates find the right product area they will thrive and be excited by, the programme consists of different
For example, Rhys has been responsible for a number of capital investment projects, developing his own management
placements. Starting in a selling role in a transactional area, followed by a luxury area, then taking the step up to supervisor
skills and building relationships with key suppliers. One such example is the need to reduce the time taken to remove
level, before concluding their programme as a trainee retail manager.
scrap material from the ‘Armour line’, the manufacturing stage at which two wires are applied in a helix to provide the Specialist Graduates: Each year Harrods recruits a number of specialist graduates for areas such as IT, HR or Marketing.
Rhys Long, age 24 flexible pipe with axial and hoop strength. In order to produce the desired outcome, Rhys led a project working closely with These graduates will start their programme in the shop floor, learning about the retail side of the business before moving
GE Oil & Gas in GE’s supplier to design and manufacture a machine capable of automating the process. Now installed, the machine into their specialism after 6 months. They will be supported in their development through a series of seminars, workshops,
Newcastle enables Rhys and his fellow engineers to manufacture the flexible pipes in a more efficient manner. This and other on-the-job experiences, presentations and one-to-one coaching sessions.
Position: Production Benefits include: • Competitive salary • 1% commission rewarded for every purchase sold • 50% company clothing
examples allow Rhys to identify specific technical changes that he himself has initiated, something that he argues is
Engineer allowance • A Harrods Rewards Card • 22 days paid holiday • Annual travel loan • Optional pension plan
extremely rewarding for a young apprentice.
Years at GE: 5 For more details please visit: www.harrodscareers.com/your-future/

Another crucial aspect of his apprenticeship that sets GE apart in Rhys’ opinion is the opportunity he has had to travel the
Work placements and The future of Harrods as a luxury retailer is just as important as our present position. This is why Harrods invests in
world meeting suppliers and developing his technical skills. For instance, he has travelled to Milwaukee in the United qualifications welcoming those that are currently in school or at university, as well as those who have recently graduated from their
States in order to better appreciate a crucial aspect of the company’s supply chain; the milling of the steel wire that is used combined degree. Harrods offer Undergraduate Internships, Undergraduate Work Placements, Post Graduate Work Placements and
to construct each and every flexible pipe. As Rhys says
‘ understanding the creation of the wiring, from the steel mill
through to its packaging has allowed me to learn best practice from our suppliers whilst building an important relationship
Vocational Work Placements.
For more details please visit: www.harrodscareers.com/your-future/


for GE . He is hopeful that this and other relationships with suppliers will stand him in good stead as he progresses his
engineering career in the wider oil and gas sector.

Contact
Having spent five years with GE in Newcastle, Rhys is confident of his future. As many observers have noted the oil and Organisation name: Harrods
gas sector in the UK is an expanding industry that is exporting its expertise around the world. Working in a sector that Address: 87–135 Brompton Road, Knightsbridge, London, SW1X 7XL
Bruce Heppenstall, GE’s business leader at the flexible pipes facility in Newcastle, likens to
‘ what NASA does in space, Tel: (0) 20 7730 1234

16 ’
but on the sea bed , is extremely exciting and rewarding for a young engineer like Rhys. Email: HarrodsCareers@harrods.com
www.harrodscareers.com
17
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 22

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Employee profiles

Employer of choice within luxury retail People are at the heart of what we do
Working at Harrods means exceeding expectations and for our many, many talented employees, we strive to exceed their expectations. We The HR department’s overall purpose is to support the business in achieving its goals through finding the very best talent, providing
employ over 100 nationalities; we are ethnically diverse with employees of all age groups and from all educational backgrounds. What matters world-class learning and development, on-the-job support, equipping our management to be inspiring, supportive managers and leaders, and
to us most is your talent and we have opportunities for the best whoever you maybe. In the next few pages we would love you to read more providing expert business support through our network of HR business partners and advisers. Collectively we strive to be seen by you as an
about our exciting workplace and high performing employees. We hope you will be part of the team one day. employer of choice within luxury retail.
For more details please visit: www.harrodscareers.com/career-options/head-office/human-resources/
Have you ever thought about working in Fashion Accessories?
Across the Fashion Accessories department lie some of the most lavish and luxurious collections, not just in London, but in the world. Comprising of
watches, handbags and jewellery, Fashion Accessories within Harrods is renowned for displaying and showcasing the very best luxury goods brands,
as well as providing a unique and unrivalled experience for fashionistas in every area. Our employees don’t just sell, but listen, match and recommend
products to such a degree that they are renowned for being some of the highest selling, most successful employees within the entire store.
‘ Since joining Harrods, I have been given a world of opportunities. I first started here on an internship and was
given opportunities I never expected, first working on the employee magazine which involved interviewing directors,
and then working on a book especially made for employees. My work was really well rewarded and as a student out
Find out more about working in Fashion Accessories at: www.harrodscareers.com/career-options/the-store/accessories/fashion-accessories/ of university, I was overwhelmed to be offered a permanent position. Since then I have enjoyed dealing with major
campaigns in the store, regularly speaking directly with senior members, and being given responsibilities I never

‘ Since I first started a year ago I have had a taste of both sides of the store in selling and support. Starting in the
Food Halls I was able to experience the fast transactional area of the business, where you have to be efficient whilst
dreamed of having to deal with. Harrods has really brought out the best in me.

Find out more about Phil at: www.harrodscareers.com/our-people/head-office/internal-communication-phil/
Phil Oddy, Internal
Communication
Consultant
also maintaining the high quality of service within the business. I then moved over to Harrods Direct, where I got a
taste of what working in head office is like. Here I got to work with a lot of people within the business, understanding
processes with the overall aim of making existing processes easier. I have since moved to Luxury Watches where I am Get your career off to a flying start with Harrods Airports
experiencing a much more relaxed area in selling but with the big challenge of enticing customers into purchasing Since the Harrods brand has grown, demand has risen with international customers across the world wanting to be
seen with the Harrods’ emblem imprinted on their every product. It is for this reason that today the Harrods brand
goods worth thousands of pounds, which is extremely exciting.

Find out more about Greg at: www.harrodscareers.com/our-people/in-store/watches-greg/
Greg Eaton, a
graduate in our
Watch Department
doesn’t just operate in Knightsbridge but can be seen in primary UK airports as well as in franchise sites in
50 different countries. Although the services we offer are global, Harrods assures that its quality in products and its
high standard of service is maintained whether it is within our airports or half way across the world from our
Maintain a brilliant career whilst maintaining our store Knightsbridge store.
For passionate and enthusiastic project managers and architects, Harrods is a dream destination to work in, as the
store doesn’t hold back on innovative thinking, creativity and an attitude to make anything possible.
For more details please visit: www.harrodscareers.com/career-options/head-office/store-development/

‘ Harrods has provided me with a lot of opportunities. I have worked in a lot of challenging environments that have

‘ The day starts at 8am accompanying my manager in his inspections of the Engine Room, picking up on the data
logs for the plant that runs 24 hours a day to identify any anomalies and pick up any ‘minor’ incidents that may have
pushed me and enabled me to work on my weaknesses and really improve my confidence in all areas. Harrods
encourages growth and this is something that I have been privileged to experience.

occurred overnight i.e. burst pipes, damaged lifts or component failure. These issues would be followed up on during Find out more about Sid at: www.harrodscareers.com/our-people/international-airports/airports-sid/
the course of the day. The rest of my day may be made of numerous Project Infrastructure meetings discussing the Sid Bagdadi,
Lead Retail
design and implementation of the replacement of major engineering plant; my recent projects have included the CO2
Manager, Airports
Refrigeration Upgrade, Roof HVAC and Door 10 Escalator. The day may entail working on our energy consumption and
liaising with the various external bodies that audit our compliance for relevant legislation, providing the necessary
reports, as well as dealing with any operational problems that may arise from an incident relating to a lift or escalator
Aseai Zlaoui, to lighting control. In addition I am responsible for all Engineering & Building Maintenance external contracts, be it for
A whole world of opportunities
Engineering and With over three hundred departments, a new head office and distribution centre, the expansion of our Hotel, Estate
Energy Manager, maintenance or one off projects, ensuring that that the pre-qualification of contractors the tendering and appointment
Agency, Banking and Harrods branded products across the world, there is only one place to come for a truly
18
Store Operations is in line with the company procedure and our risk is managed.

Find out more about Aseai at: www.harrodscareers.com/our-people/head-office/store-operations-aseai/
exceptional career. If you regularly exceed expectations, then please visit: www.harrodscareers.com 19
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 22

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Employee profiles

Employer of choice within luxury retail People are at the heart of what we do
Working at Harrods means exceeding expectations and for our many, many talented employees, we strive to exceed their expectations. We The HR department’s overall purpose is to support the business in achieving its goals through finding the very best talent, providing
employ over 100 nationalities; we are ethnically diverse with employees of all age groups and from all educational backgrounds. What matters world-class learning and development, on-the-job support, equipping our management to be inspiring, supportive managers and leaders, and
to us most is your talent and we have opportunities for the best whoever you maybe. In the next few pages we would love you to read more providing expert business support through our network of HR business partners and advisers. Collectively we strive to be seen by you as an
about our exciting workplace and high performing employees. We hope you will be part of the team one day. employer of choice within luxury retail.
For more details please visit: www.harrodscareers.com/career-options/head-office/human-resources/
Have you ever thought about working in Fashion Accessories?
Across the Fashion Accessories department lie some of the most lavish and luxurious collections, not just in London, but in the world. Comprising of
watches, handbags and jewellery, Fashion Accessories within Harrods is renowned for displaying and showcasing the very best luxury goods brands,
as well as providing a unique and unrivalled experience for fashionistas in every area. Our employees don’t just sell, but listen, match and recommend
products to such a degree that they are renowned for being some of the highest selling, most successful employees within the entire store.
‘ Since joining Harrods, I have been given a world of opportunities. I first started here on an internship and was
given opportunities I never expected, first working on the employee magazine which involved interviewing directors,
and then working on a book especially made for employees. My work was really well rewarded and as a student out
Find out more about working in Fashion Accessories at: www.harrodscareers.com/career-options/the-store/accessories/fashion-accessories/ of university, I was overwhelmed to be offered a permanent position. Since then I have enjoyed dealing with major
campaigns in the store, regularly speaking directly with senior members, and being given responsibilities I never

‘ Since I first started a year ago I have had a taste of both sides of the store in selling and support. Starting in the
Food Halls I was able to experience the fast transactional area of the business, where you have to be efficient whilst
dreamed of having to deal with. Harrods has really brought out the best in me.

Find out more about Phil at: www.harrodscareers.com/our-people/head-office/internal-communication-phil/
Phil Oddy, Internal
Communication
Consultant
also maintaining the high quality of service within the business. I then moved over to Harrods Direct, where I got a
taste of what working in head office is like. Here I got to work with a lot of people within the business, understanding
processes with the overall aim of making existing processes easier. I have since moved to Luxury Watches where I am Get your career off to a flying start with Harrods Airports
experiencing a much more relaxed area in selling but with the big challenge of enticing customers into purchasing Since the Harrods brand has grown, demand has risen with international customers across the world wanting to be
seen with the Harrods’ emblem imprinted on their every product. It is for this reason that today the Harrods brand
goods worth thousands of pounds, which is extremely exciting.

Find out more about Greg at: www.harrodscareers.com/our-people/in-store/watches-greg/
Greg Eaton, a
graduate in our
Watch Department
doesn’t just operate in Knightsbridge but can be seen in primary UK airports as well as in franchise sites in
50 different countries. Although the services we offer are global, Harrods assures that its quality in products and its
high standard of service is maintained whether it is within our airports or half way across the world from our
Maintain a brilliant career whilst maintaining our store Knightsbridge store.
For passionate and enthusiastic project managers and architects, Harrods is a dream destination to work in, as the
store doesn’t hold back on innovative thinking, creativity and an attitude to make anything possible.
For more details please visit: www.harrodscareers.com/career-options/head-office/store-development/

‘ Harrods has provided me with a lot of opportunities. I have worked in a lot of challenging environments that have

‘ The day starts at 8am accompanying my manager in his inspections of the Engine Room, picking up on the data
logs for the plant that runs 24 hours a day to identify any anomalies and pick up any ‘minor’ incidents that may have
pushed me and enabled me to work on my weaknesses and really improve my confidence in all areas. Harrods
encourages growth and this is something that I have been privileged to experience.

occurred overnight i.e. burst pipes, damaged lifts or component failure. These issues would be followed up on during Find out more about Sid at: www.harrodscareers.com/our-people/international-airports/airports-sid/
the course of the day. The rest of my day may be made of numerous Project Infrastructure meetings discussing the Sid Bagdadi,
Lead Retail
design and implementation of the replacement of major engineering plant; my recent projects have included the CO2
Manager, Airports
Refrigeration Upgrade, Roof HVAC and Door 10 Escalator. The day may entail working on our energy consumption and
liaising with the various external bodies that audit our compliance for relevant legislation, providing the necessary
reports, as well as dealing with any operational problems that may arise from an incident relating to a lift or escalator
Aseai Zlaoui, to lighting control. In addition I am responsible for all Engineering & Building Maintenance external contracts, be it for
A whole world of opportunities
Engineering and With over three hundred departments, a new head office and distribution centre, the expansion of our Hotel, Estate
Energy Manager, maintenance or one off projects, ensuring that that the pre-qualification of contractors the tendering and appointment
Agency, Banking and Harrods branded products across the world, there is only one place to come for a truly
18
Store Operations is in line with the company procedure and our risk is managed.

Find out more about Aseai at: www.harrodscareers.com/our-people/head-office/store-operations-aseai/
exceptional career. If you regularly exceed expectations, then please visit: www.harrodscareers.com 19
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 24

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Careers at Hewden Employee profile

At Hewden we're committed to working in partnership with our


customers to deliver a complete supply chain solution. We are a
national business, delivering a unique multi-specialist rental service
in target market segments, driving value for our customers and
owners through disciplined execution of operational excellence and
service innovation.

Our people are recruited, trained and developed to meet our


consistently high standards. Knowledgeable, friendly and helpful,
our people are committed to the continuous improvement that
brings both business success and job satisfaction.

‘ When I completed my university degree, I knew I wanted to work in an environment where I could put my academic
accomplishments to good use. I was attracted by careers in industries which would build my skills by providing regular
change and varied experiences. I was also considering a career in management, developing the critical skills of
Entry level Typical roles and qualifications
a leader.

GCSE/‘A’-level We encourage entry at this level for a wide range of opportunities across all areas of the business, from working in our
Standard Grade/ operational depots to the many career options available in our Head Office. Qualifications and experience required will I currently work as an Operations Graduate, delivering projects to our CEO and managing multiple locations within the
Highers depend on the role. depot network. My focus is to sustain and improve the efficiency and profitability of Hewden’s operational model,
collaborating with experienced, technical experts across the industry.
Apprenticeships We run a well established apprenticeship programme offering the best foundation for career progression in the industry. We
can give you practical hands on experience whilst gaining a nationally recognised NVQ Level at the same time.
I was very impressed by how soon I was given real responsibility at Hewden. I was actively encouraged to express any
Benefits include:
• Working alongside qualified and time served practitioners from day one ideas or questions I had. I think Hewden recognises my ambition and the company’s attitude towards training and
• Real work with genuine responsibility development complements that desire for career progression. I am assigned senior management mentors and highly
experienced professionals who answer my questions and help to develop my understanding of Hewden’s operational
Graduate & Careers at Hewden will take you straight to the centre of our business. You will be part of a highly skilled team that works model both internally and externally. I feel that the supportive environment at Hewden is what makes the people and
Post-graduate within our depot network or in one of many support roles.
the organisation so effective.
training programme
We look at a longer term view of developing your capabilities and leadership potential. You will receive cross functional exposure
and work on live projects to deliver real business improvements. You will be in a real job from day one. We will consistently It can be difficult to get a feel for a company’s culture before you have started working and settled into your role.
Tom Hayes,
encourage you to challenge current processes and ways of working, providing new ideas for operational improvement. We One of the benefits of working at a nationwide business such as Hewden is the mix of personalities, backgrounds and
Operations
recognise and encourage ambition and will provide you with mentors to help you reach your own career goals. Graduate cultures which can be found as a result of the diverse workforce. One particular characteristic is a strong work ethic.
People at Hewden challenge current processes and strive to improve the way things are done and thought about.
Desirable degrees: We accept applications from all degree disciplines - minimum of a 2:1.
The friendly nature of the people at Hewden means they appreciate the importance of a work-life balance. By being

You must be prepared to work anywhere in the UK and have a full driving licence. well organised and working effectively, we can enjoy a life outside work, while still progressing on a career path.
Moreover, Hewden prides itself on its charitable work and volunteering opportunities are advertised to employees on
Benefits include: a regular basis.
• Salary increase after 12 month period
• Opportunity to work closely with the leadership team
I’ve been impressed with how soon people at Hewden are given real responsibility. Hewden are very positive towards
• Opportunity to be in a managerial role within 12-18 months
employees broadening their skill sets - through moving between teams around the depot network. Hewden’s attitude

Work placements and


For more details please visit: www.hewden.co.uk/corporate/training/careers

We welcome and encourage applications for work placements.


to development and mobility means there are some great career opportunities.

qualifications
combined

Contact
Organisation name: Hewden
Address: Trafford House, Chester Road, Manchester, M32 0RL
Tel: 0845 60 70 111
Email: recruitment@hewden.co.uk
20 21
www.hewden.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 24

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Careers at Hewden Employee profile

At Hewden we're committed to working in partnership with our


customers to deliver a complete supply chain solution. We are a
national business, delivering a unique multi-specialist rental service
in target market segments, driving value for our customers and
owners through disciplined execution of operational excellence and
service innovation.

Our people are recruited, trained and developed to meet our


consistently high standards. Knowledgeable, friendly and helpful,
our people are committed to the continuous improvement that
brings both business success and job satisfaction.

‘ When I completed my university degree, I knew I wanted to work in an environment where I could put my academic
accomplishments to good use. I was attracted by careers in industries which would build my skills by providing regular
change and varied experiences. I was also considering a career in management, developing the critical skills of
Entry level Typical roles and qualifications
a leader.

GCSE/‘A’-level We encourage entry at this level for a wide range of opportunities across all areas of the business, from working in our
Standard Grade/ operational depots to the many career options available in our Head Office. Qualifications and experience required will I currently work as an Operations Graduate, delivering projects to our CEO and managing multiple locations within the
Highers depend on the role. depot network. My focus is to sustain and improve the efficiency and profitability of Hewden’s operational model,
collaborating with experienced, technical experts across the industry.
Apprenticeships We run a well established apprenticeship programme offering the best foundation for career progression in the industry. We
can give you practical hands on experience whilst gaining a nationally recognised NVQ Level at the same time.
I was very impressed by how soon I was given real responsibility at Hewden. I was actively encouraged to express any
Benefits include:
• Working alongside qualified and time served practitioners from day one ideas or questions I had. I think Hewden recognises my ambition and the company’s attitude towards training and
• Real work with genuine responsibility development complements that desire for career progression. I am assigned senior management mentors and highly
experienced professionals who answer my questions and help to develop my understanding of Hewden’s operational
Graduate & Careers at Hewden will take you straight to the centre of our business. You will be part of a highly skilled team that works model both internally and externally. I feel that the supportive environment at Hewden is what makes the people and
Post-graduate within our depot network or in one of many support roles.
the organisation so effective.
training programme
We look at a longer term view of developing your capabilities and leadership potential. You will receive cross functional exposure
and work on live projects to deliver real business improvements. You will be in a real job from day one. We will consistently It can be difficult to get a feel for a company’s culture before you have started working and settled into your role.
Tom Hayes,
encourage you to challenge current processes and ways of working, providing new ideas for operational improvement. We One of the benefits of working at a nationwide business such as Hewden is the mix of personalities, backgrounds and
Operations
recognise and encourage ambition and will provide you with mentors to help you reach your own career goals. Graduate cultures which can be found as a result of the diverse workforce. One particular characteristic is a strong work ethic.
People at Hewden challenge current processes and strive to improve the way things are done and thought about.
Desirable degrees: We accept applications from all degree disciplines - minimum of a 2:1.
The friendly nature of the people at Hewden means they appreciate the importance of a work-life balance. By being

You must be prepared to work anywhere in the UK and have a full driving licence. well organised and working effectively, we can enjoy a life outside work, while still progressing on a career path.
Moreover, Hewden prides itself on its charitable work and volunteering opportunities are advertised to employees on
Benefits include: a regular basis.
• Salary increase after 12 month period
• Opportunity to work closely with the leadership team
I’ve been impressed with how soon people at Hewden are given real responsibility. Hewden are very positive towards
• Opportunity to be in a managerial role within 12-18 months
employees broadening their skill sets - through moving between teams around the depot network. Hewden’s attitude

Work placements and


For more details please visit: www.hewden.co.uk/corporate/training/careers

We welcome and encourage applications for work placements.


to development and mobility means there are some great career opportunities.

qualifications
combined

Contact
Organisation name: Hewden
Address: Trafford House, Chester Road, Manchester, M32 0RL
Tel: 0845 60 70 111
Email: recruitment@hewden.co.uk
20 21
www.hewden.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 26

ENGINEERING ENGINEERING
ADVANTAGE ADVANTAGE
www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Discover your true potential Meet our graduates and interns

Already one of the UK’s top 100 companies, it is our mission to become the most admired
and innovative engineering solutions business of our size anywhere in the world.

Our job is to create innovative solutions for leading international companies. Our custom
engineered valves and actuators help them respond to global mega-trends such as climate
change, resource scarcity, urbanisation and an ageing population.

To help us on our journey, we’re looking for graduates with a genuine desire to lead. We don’t
mind which country you call home, but you must be fluent in English. You’ll also be willing to
relocate to experience new and diverse cultures. After all, you could be working in any
business function at any one of our companies - and that could be anywhere in the world.

Start your leadership journey now. Show us your ambition and we’ll equip you to make an
impact on the future of our business.
Name: Caroline Zhu
Nationality: Chinese
Entry level Typical roles and qualifications Place of study: Shanghai Jiao Tong University, China
Title of degree: BSc (Hons) Economics, International Economy and Trade
GCSE/‘A’-level Some of our facilities in the UK and around the world offer work experience for those in full time education and would need Year of graduation: 2011
Standard Grade/ to be contacted independently for available opportunities.
Highers For more information please visit: www.imiplc.com/our-businesses

Apprenticeships We have a range of apprenticeship schemes available across the organisation including at our Norgren, Truflo Marine,
‘ I have worked at both TA Hydronics in Shanghai as a Sales and Marketing Co-ordinator and also in Norgren as a
Manufacturing Engineer. As part of the graduate programme in China I have accomplished things I didn’t think I would

Thompson Valves and Eley businesses. For more information please visit:
be able to accomplish. I have had enormous scope to select the placements that are right for me and have been given
www.norgren.com/uk
www.truflomarine.com
real responsibility to handle the work. Learning by actually doing genuinely is the fastest way to grow in your career.

www.thompson-valves.com
www.eleyammunition.com
Name: Paul Crowley
Graduate & Our Global Graduate Development Programme provides our businesses with high calibre graduates and high potential Nationality: Irish
Post-graduate interns. Over a two year development period our graduates will undertake four assignments in different business disciplines Place of study: University College Cork, Ireland
training programme across the Group. Title of degree: BEng Energy Engineering
Internship length: 3 months
We believe in the potential of our graduates. We want them to get to grips with our global business and so at least two
placements will be based outside their home country.

Criteria for applications: • A 2.1 degree in an engineering discipline • Excellent written and spoken English with another
‘ I would definitely recommend the internship programme. The assessment centre was an experience in itself as it is
part of the Global Graduate Development Programme assessment centre. The wide scope that IMI offers means that
language desirable • Aspiration to become a future global business leader • Desire to pursue on-going professional there is something for even the choosiest of students. The programme is well structured too with a clear focus on your
development with genuine responsibility for delivering results personal development throughout. I find working in Norgren to be very interesting, especially because it’s such a
specific field of engineering. Plus, the fact that one has to leave home and immerse oneself in a new city for a summer
Start your leadership journey now.
Show us your ambition and we’ll equip you to make an impact on the future of our business.
For more information please visit: www.imiplc.com/careers
is challenging but highly rewarding.

Work placements Interns are recruited through the Global Graduate Development Programme and are employed to support our businesses Name: Ganiyat Nurudeen
with combined over a summer vacation. We maintain an on-going relationship with our interns and hope to recruit them to the two year Nationality: Nigerian
qualifications graduate programme at a later stage. Our under-graduates gain valuable insight into the world of engineering and make an Place of study: Coventry University, UK
important and practical contribution to our business through their work. Title of degree: BEng (Hons) Civil and Structural Engineering
For more information please visit: www.imiplc.com/careers Year of graduation: 2011

Contact
Organisation name: IMI plc
‘ I have worked in Eley as an Operations Engineer and most recently at TA Hydronics in Switzerland as a Marketing
Project Manager. The highlight of the programme for me was at the end of my first placement, when I was able to look
back and reflect on how much I had learnt in such a short space of time. It was also a very proud moment for me as I
Head Office Address: Lakeside, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7XZ
could tangibly assess my contribution to the business in terms of cost savings and improved manufacturing processes.
Tel: 0121 717 3759 The opportunity to live in and experience a variety of cultures has enhanced my interpersonal skills and I feel I am
Email: careers@imiplc.com learning to work with, speak to and approach people of all backgrounds and at different levels within the business in
22 23
www.imiplc.com the most appropriate way.

CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 26

ENGINEERING ENGINEERING
ADVANTAGE ADVANTAGE
www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Discover your true potential Meet our graduates and interns

Already one of the UK’s top 100 companies, it is our mission to become the most admired
and innovative engineering solutions business of our size anywhere in the world.

Our job is to create innovative solutions for leading international companies. Our custom
engineered valves and actuators help them respond to global mega-trends such as climate
change, resource scarcity, urbanisation and an ageing population.

To help us on our journey, we’re looking for graduates with a genuine desire to lead. We don’t
mind which country you call home, but you must be fluent in English. You’ll also be willing to
relocate to experience new and diverse cultures. After all, you could be working in any
business function at any one of our companies - and that could be anywhere in the world.

Start your leadership journey now. Show us your ambition and we’ll equip you to make an
impact on the future of our business.
Name: Caroline Zhu
Nationality: Chinese
Entry level Typical roles and qualifications Place of study: Shanghai Jiao Tong University, China
Title of degree: BSc (Hons) Economics, International Economy and Trade
GCSE/‘A’-level Some of our facilities in the UK and around the world offer work experience for those in full time education and would need Year of graduation: 2011
Standard Grade/ to be contacted independently for available opportunities.
Highers For more information please visit: www.imiplc.com/our-businesses

Apprenticeships We have a range of apprenticeship schemes available across the organisation including at our Norgren, Truflo Marine,
‘ I have worked at both TA Hydronics in Shanghai as a Sales and Marketing Co-ordinator and also in Norgren as a
Manufacturing Engineer. As part of the graduate programme in China I have accomplished things I didn’t think I would

Thompson Valves and Eley businesses. For more information please visit:
be able to accomplish. I have had enormous scope to select the placements that are right for me and have been given
www.norgren.com/uk
www.truflomarine.com
real responsibility to handle the work. Learning by actually doing genuinely is the fastest way to grow in your career.

www.thompson-valves.com
www.eleyammunition.com
Name: Paul Crowley
Graduate & Our Global Graduate Development Programme provides our businesses with high calibre graduates and high potential Nationality: Irish
Post-graduate interns. Over a two year development period our graduates will undertake four assignments in different business disciplines Place of study: University College Cork, Ireland
training programme across the Group. Title of degree: BEng Energy Engineering
Internship length: 3 months
We believe in the potential of our graduates. We want them to get to grips with our global business and so at least two
placements will be based outside their home country.

Criteria for applications: • A 2.1 degree in an engineering discipline • Excellent written and spoken English with another
‘ I would definitely recommend the internship programme. The assessment centre was an experience in itself as it is
part of the Global Graduate Development Programme assessment centre. The wide scope that IMI offers means that
language desirable • Aspiration to become a future global business leader • Desire to pursue on-going professional there is something for even the choosiest of students. The programme is well structured too with a clear focus on your
development with genuine responsibility for delivering results personal development throughout. I find working in Norgren to be very interesting, especially because it’s such a
specific field of engineering. Plus, the fact that one has to leave home and immerse oneself in a new city for a summer
Start your leadership journey now.
Show us your ambition and we’ll equip you to make an impact on the future of our business.
For more information please visit: www.imiplc.com/careers
is challenging but highly rewarding.

Work placements Interns are recruited through the Global Graduate Development Programme and are employed to support our businesses Name: Ganiyat Nurudeen
with combined over a summer vacation. We maintain an on-going relationship with our interns and hope to recruit them to the two year Nationality: Nigerian
qualifications graduate programme at a later stage. Our under-graduates gain valuable insight into the world of engineering and make an Place of study: Coventry University, UK
important and practical contribution to our business through their work. Title of degree: BEng (Hons) Civil and Structural Engineering
For more information please visit: www.imiplc.com/careers Year of graduation: 2011

Contact
Organisation name: IMI plc
‘ I have worked in Eley as an Operations Engineer and most recently at TA Hydronics in Switzerland as a Marketing
Project Manager. The highlight of the programme for me was at the end of my first placement, when I was able to look
back and reflect on how much I had learnt in such a short space of time. It was also a very proud moment for me as I
Head Office Address: Lakeside, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7XZ
could tangibly assess my contribution to the business in terms of cost savings and improved manufacturing processes.
Tel: 0121 717 3759 The opportunity to live in and experience a variety of cultures has enhanced my interpersonal skills and I feel I am
Email: careers@imiplc.com learning to work with, speak to and approach people of all backgrounds and at different levels within the business in
22 23
www.imiplc.com the most appropriate way.

CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 28

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Opportunities at Johnson Matthey Employee profiles

Johnson Matthey is a leading speciality chemicals company


underpinned by science, technology and our people. A leader in
sustainable technologies, many of our products enhance the
quality of life for millions of people around the world. Johnson
Matthey is a successful global company with locations all
around the world and we place a great deal of emphasis on
developing our employees. We are a big company with a small
company feel where there is a culture of drive, individual
responsibility and common sense. We need to innovate
constantly to stay ahead in our markets and value intellect and
an entrepreneurial spirit in our people. ‘ After graduating in June 2003 I spent a year working as a chalet host in the French Alps. On returning to the UK I
was invited for interview at Johnson Matthey in Sonning Common, Oxfordshire, UK.

I started in late May 2004, straight into the autocatalyst business unit where, as part of a team, I developed new
Entry level Typical roles and qualifications
catalysts to control NOx (oxides of nitrogen) emissions from diesel vehicles. The work was very customer driven and
GCSE/‘A’-level We offer a range of apprenticeships for college leavers. fast paced with tough targets and weekly reviews.
Standard Grade/ For more information please visit: www.matthey.com/careers
Highers After two years an opportunity came up for me to work on an EU sponsored project on renewable hydrogen; this was
a collaboration between research institutes and companies from Germany, Denmark, Greece and Spain. The work was
Apprenticeships Our apprenticeships provide young people with a good all round understanding of manufacturing, engineering and office
Debra Jones, more fundamental research than my previous role, I had more freedom and became more involved with planning and
skills. A typical pattern is for the apprentice to work four days a week at a participating Johnson Matthey site, with one day a
Senior Scientist driving my own project work and with quarterly meetings between partners, I had the chance to travel round Europe
week spent in formal education at a local college. Apprenticeships are generally in the traditional engineering disciplines.
(BSc Chemistry) and present my results.

In April 2013, the following Johnson Matthey sites offered apprenticeships: Billingham, Clitheroe, Royston and Brimsdown in
the UK, as well as our sites in Redwitz, Germany and Zurich, Switzerland. Following the successful completion of this project, I was seconded for six months to work for a key Johnson Matthey
client on a metallurgy project, something of which I had no previous experience. I learned a lot about metal alloy
Benefits: competitive pay and full support for education and development. fabrication and processing and as a result of this work I had my first patent application submitted.
For more information please visit: www.matthey.com/careers/apprenticeships

In my third year at Johnson Matthey I was nominated to attend the Group Business Training Course. This was a great
Graduate & To keep our businesses growing and to provide our customers with the services and products they need, we’re looking for
experience, learning good commercial skills and participating in personal development seminars, it gave me an
Post-graduate ambitious and versatile graduates to join us in roles such as:
opportunity to meet other employees from different parts of the company.
training programme • Research and Technology
• Development and Production
• Sales and Marketing I have now returned back into a business unit sponsored project with much more responsibility. The project is exciting
• Finance, HR and IT. to work on as it will have real commercial value in the near future.

Benefits: competitive pay and fantastic development opportunities. In my time at Johnson Matthey I have experienced many areas of the business and learned a wide range of valuable
For more information please visit: www.matthey.com/careers transferable skills. I’ve now got more of an idea about the path I’d like my career to take, and I’m pretty sure that due

Work placements and


qualifications
Not offered at present.
to the huge range of opportunities, it’ll be somewhere within Johnson Matthey.

combined

Contact
Organisation name: Johnson Matthey Plc
Address: 5th Floor 25 Farringdon Street, London EC4A 4AB
Tel: 020 7269 8400
Email: recruit@matthey.com
24 25
www.matthey.com/careers
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 28

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Opportunities at Johnson Matthey Employee profiles

Johnson Matthey is a leading speciality chemicals company


underpinned by science, technology and our people. A leader in
sustainable technologies, many of our products enhance the
quality of life for millions of people around the world. Johnson
Matthey is a successful global company with locations all
around the world and we place a great deal of emphasis on
developing our employees. We are a big company with a small
company feel where there is a culture of drive, individual
responsibility and common sense. We need to innovate
constantly to stay ahead in our markets and value intellect and
an entrepreneurial spirit in our people. ‘ After graduating in June 2003 I spent a year working as a chalet host in the French Alps. On returning to the UK I
was invited for interview at Johnson Matthey in Sonning Common, Oxfordshire, UK.

I started in late May 2004, straight into the autocatalyst business unit where, as part of a team, I developed new
Entry level Typical roles and qualifications
catalysts to control NOx (oxides of nitrogen) emissions from diesel vehicles. The work was very customer driven and
GCSE/‘A’-level We offer a range of apprenticeships for college leavers. fast paced with tough targets and weekly reviews.
Standard Grade/ For more information please visit: www.matthey.com/careers
Highers After two years an opportunity came up for me to work on an EU sponsored project on renewable hydrogen; this was
a collaboration between research institutes and companies from Germany, Denmark, Greece and Spain. The work was
Apprenticeships Our apprenticeships provide young people with a good all round understanding of manufacturing, engineering and office
Debra Jones, more fundamental research than my previous role, I had more freedom and became more involved with planning and
skills. A typical pattern is for the apprentice to work four days a week at a participating Johnson Matthey site, with one day a
Senior Scientist driving my own project work and with quarterly meetings between partners, I had the chance to travel round Europe
week spent in formal education at a local college. Apprenticeships are generally in the traditional engineering disciplines.
(BSc Chemistry) and present my results.

In April 2013, the following Johnson Matthey sites offered apprenticeships: Billingham, Clitheroe, Royston and Brimsdown in
the UK, as well as our sites in Redwitz, Germany and Zurich, Switzerland. Following the successful completion of this project, I was seconded for six months to work for a key Johnson Matthey
client on a metallurgy project, something of which I had no previous experience. I learned a lot about metal alloy
Benefits: competitive pay and full support for education and development. fabrication and processing and as a result of this work I had my first patent application submitted.
For more information please visit: www.matthey.com/careers/apprenticeships

In my third year at Johnson Matthey I was nominated to attend the Group Business Training Course. This was a great
Graduate & To keep our businesses growing and to provide our customers with the services and products they need, we’re looking for
experience, learning good commercial skills and participating in personal development seminars, it gave me an
Post-graduate ambitious and versatile graduates to join us in roles such as:
opportunity to meet other employees from different parts of the company.
training programme • Research and Technology
• Development and Production
• Sales and Marketing I have now returned back into a business unit sponsored project with much more responsibility. The project is exciting
• Finance, HR and IT. to work on as it will have real commercial value in the near future.

Benefits: competitive pay and fantastic development opportunities. In my time at Johnson Matthey I have experienced many areas of the business and learned a wide range of valuable
For more information please visit: www.matthey.com/careers transferable skills. I’ve now got more of an idea about the path I’d like my career to take, and I’m pretty sure that due

Work placements and


qualifications
Not offered at present.
to the huge range of opportunities, it’ll be somewhere within Johnson Matthey.

combined

Contact
Organisation name: Johnson Matthey Plc
Address: 5th Floor 25 Farringdon Street, London EC4A 4AB
Tel: 020 7269 8400
Email: recruit@matthey.com
24 25
www.matthey.com/careers
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 30

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Want to be part of this award-winning company?

Here’s what our founder, W.K. Kellogg, once said about the Kellogg’s family: ‘Whatever success I
have had in business has been a result of my good fortune in selecting employees who could do
their jobs better than I could have done them myself.’ Over a century later, we still know our people
are what make Kellogg’s foods great — and that’s why we’re always striving to make our company
the greatest place it can possibly be.

Come ‘grow with us’ at The Kellogg Company.

We’re driven by a curiosity to discover new talent. Invigorating us to overcome challenges and
achieve new heights.

‘ I joined the Emission Control Technologies (ECT) Division as a graduate process chemist in 2001, assigned to the
scale up of new formulations for diesel engined cars. After a couple of months I was asked to supervise the transfer of
And as a team we each play a part, growing our company and careers every day.

an important new product into production in the newly opened autocatalyst plant in Royston, UK. During the next six
months I visited several other ECT sites, on three continents and successfully validated numerous other new products. Entry level Typical roles and qualifications

After 12 months, and with this newly gained experience, I was given the opportunity to manage the team of people GCSE/‘A’-level Not offered at present.
that provided technical support for the ECT manufacturing plants in Royston. Together we introduced over a hundred Standard Grade/
new parts and worked with the resident process engineers on improvement projects throughout the plant. Highers

David Birdsall, Apprenticeships We offer Mechanical/Electrical Modern Apprenticeships which are approved by the Engineering and Marine Training
Early in 2004 it became obvious that diesel particulate filters (DPFs) for diesel engined cars were likely to become a big
Quality and Authority. Apprentices study for a B.T.E.C. qualification in engineering as a minimum, and further education beyond this
Analytical part of ECT’s future revenue. At this time I was given two main objectives. Firstly, construct a Pilot Plant and assemble
qualification is also considered for successful employees.
Services Manager a team of people to manufacture these parts and secondly, design the process to make these parts in full scale
production! Nothing too tricky there then! After 18 months of hard work the Pilot Plant was a 24/7 operation employing Graduate & We offer training to entry level graduates in Sales and European Finance. Other opportunities available in Human Resources,
(Inorganic
Post-graduate IT, Marketing, Research & Development or Supply Chain
Chemistry PhD) 40 people and was a crucial part in gaining the confidence of our customers to this new technology. The other half of
training programme
my team had successfully developed the new DPF manufacturing process, and were busy with plant commissioning.
Benefits:
• Competitive salary
With the first DPF plant being commissioned I felt my job was done, and applied for a transfer to the Process • 25 days holiday per year + the option to buy or sell additional days
Technologies Division of Johnson Matthey based in Billingham, UK. In October 2005 I was appointed Technical • Pension
• Performance related bonus
Development Manager and led a team of chemists and engineers to develop new products for the Syngas market.
• Flexi-time + summer working hours
This was a new set of people, customers and science, so a very steep learning curve for me. After two years building
• Kellogg’s share incentive plan
this team and developing a very exciting new product, I was assigned a new role. This was to lead a project team to • 53rd week bonus payment
commercialise this new product. Since then I have been working as the link between commercial, manufacturing and • Cornflex benefit scheme
R&D to enable the strands of the project and product development to come together successfully. • Free on site gym
• Free car parking
• Subsidised onsite restaurant
Working in this bridging role I learnt lots of new skills and was asked to apply these further in the launch of a new
product for the methanol industry. Sitting this time within the commercial team, I helped coordinate the technical and Work placements and We have student placement opportunities in some of our business areas where we annually take on sandwich students
commercial offering to our customers, ensuring a consistent message and value had been applied to our offering. qualifications each summer for a year or 6 weeks (summer placement).

During this period I was also asked to take responsibility for the ISO 9001 Quality certification for that part of the combined

business. This was a new area for me, but my broad knowledge of the business allowed me to analyse, shape and
develop our systems of work to be more efficient and serve our customers better whilst retaining our certification.
The most exciting part of this role was working on the integration of a newly acquired business into the Johnson
Matthey Group.
Contact
This time spent developing processes and systems of work has eventually led me back to where I started! In April Organisation name: Kellogg’s

2013 I returned to Royston to take up the position of Quality and Analytical Services Manager for ECT Operations, a Address: The Kellogg Building, Talbot Road, Manchester M16 0PU
Tel: 0161 869 5555

26
role which combines technical knowledge and customer interaction with the demands of world class manufacturing.
’ Email: hrsharedservice@kellogg.com
www.kelloggs.co.uk/company/recruitment/
27
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 30

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Want to be part of this award-winning company?

Here’s what our founder, W.K. Kellogg, once said about the Kellogg’s family: ‘Whatever success I
have had in business has been a result of my good fortune in selecting employees who could do
their jobs better than I could have done them myself.’ Over a century later, we still know our people
are what make Kellogg’s foods great — and that’s why we’re always striving to make our company
the greatest place it can possibly be.

Come ‘grow with us’ at The Kellogg Company.

We’re driven by a curiosity to discover new talent. Invigorating us to overcome challenges and
achieve new heights.

‘ I joined the Emission Control Technologies (ECT) Division as a graduate process chemist in 2001, assigned to the
scale up of new formulations for diesel engined cars. After a couple of months I was asked to supervise the transfer of
And as a team we each play a part, growing our company and careers every day.

an important new product into production in the newly opened autocatalyst plant in Royston, UK. During the next six
months I visited several other ECT sites, on three continents and successfully validated numerous other new products. Entry level Typical roles and qualifications

After 12 months, and with this newly gained experience, I was given the opportunity to manage the team of people GCSE/‘A’-level Not offered at present.
that provided technical support for the ECT manufacturing plants in Royston. Together we introduced over a hundred Standard Grade/
new parts and worked with the resident process engineers on improvement projects throughout the plant. Highers

David Birdsall, Apprenticeships We offer Mechanical/Electrical Modern Apprenticeships which are approved by the Engineering and Marine Training
Early in 2004 it became obvious that diesel particulate filters (DPFs) for diesel engined cars were likely to become a big
Quality and Authority. Apprentices study for a B.T.E.C. qualification in engineering as a minimum, and further education beyond this
Analytical part of ECT’s future revenue. At this time I was given two main objectives. Firstly, construct a Pilot Plant and assemble
qualification is also considered for successful employees.
Services Manager a team of people to manufacture these parts and secondly, design the process to make these parts in full scale
production! Nothing too tricky there then! After 18 months of hard work the Pilot Plant was a 24/7 operation employing Graduate & We offer training to entry level graduates in Sales and European Finance. Other opportunities available in Human Resources,
(Inorganic
Post-graduate IT, Marketing, Research & Development or Supply Chain
Chemistry PhD) 40 people and was a crucial part in gaining the confidence of our customers to this new technology. The other half of
training programme
my team had successfully developed the new DPF manufacturing process, and were busy with plant commissioning.
Benefits:
• Competitive salary
With the first DPF plant being commissioned I felt my job was done, and applied for a transfer to the Process • 25 days holiday per year + the option to buy or sell additional days
Technologies Division of Johnson Matthey based in Billingham, UK. In October 2005 I was appointed Technical • Pension
• Performance related bonus
Development Manager and led a team of chemists and engineers to develop new products for the Syngas market.
• Flexi-time + summer working hours
This was a new set of people, customers and science, so a very steep learning curve for me. After two years building
• Kellogg’s share incentive plan
this team and developing a very exciting new product, I was assigned a new role. This was to lead a project team to • 53rd week bonus payment
commercialise this new product. Since then I have been working as the link between commercial, manufacturing and • Cornflex benefit scheme
R&D to enable the strands of the project and product development to come together successfully. • Free on site gym
• Free car parking
• Subsidised onsite restaurant
Working in this bridging role I learnt lots of new skills and was asked to apply these further in the launch of a new
product for the methanol industry. Sitting this time within the commercial team, I helped coordinate the technical and Work placements and We have student placement opportunities in some of our business areas where we annually take on sandwich students
commercial offering to our customers, ensuring a consistent message and value had been applied to our offering. qualifications each summer for a year or 6 weeks (summer placement).

During this period I was also asked to take responsibility for the ISO 9001 Quality certification for that part of the combined

business. This was a new area for me, but my broad knowledge of the business allowed me to analyse, shape and
develop our systems of work to be more efficient and serve our customers better whilst retaining our certification.
The most exciting part of this role was working on the integration of a newly acquired business into the Johnson
Matthey Group.
Contact
This time spent developing processes and systems of work has eventually led me back to where I started! In April Organisation name: Kellogg’s

2013 I returned to Royston to take up the position of Quality and Analytical Services Manager for ECT Operations, a Address: The Kellogg Building, Talbot Road, Manchester M16 0PU
Tel: 0161 869 5555

26
role which combines technical knowledge and customer interaction with the demands of world class manufacturing.
’ Email: hrsharedservice@kellogg.com
www.kelloggs.co.uk/company/recruitment/
27
CARRERS BOOKLET EDITION 18 18/10/13 11:44 Page 32

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Working for National Grid

National Grid’s job is to connect people to the energy they use, safely.
We are at the heart of one of the greatest challenges facing our society
- delivering clean energy to support our world long into the future.
National Grid holds a vital position at the centre of the energy system.

We join everything up. We own and manage the grids that connect the
energy sources to the people that use it. We’re the largest utility in the
UK, running systems that deliver gas and electricity across the entire
country, connecting people to the energy they use.

‘ I studied Sociology: Media, Culture & Society at the University of Manchester, followed by a post grad in Business
Management at Manchester Business School.

Following 6 years agency-side, executing global campaigns and brand experiences for youth brands and FMCG clients,
I was thrilled to be able to bring my drive for creative excellence in-house, to some of the world’s most loved brands. Entry level Typical roles and qualifications
I enjoy the yin & yang of pulling from my creative background, whilst having a direct commercial impact across household
GCSE/‘A’-level We have two school leaver programmes to offer individuals looking for vocational training. Our Advanced Apprenticeship
brands. My team is pacey and pro-active, meaning I leave the office more energised than when I stepped in.
Standard Grade/ Programme and our Engineer Training Programme. The entry requirements for the Advanced Apprenticeship Programme are 5
Kat Towers, Highers GCSEs A to C grade or equivalent qualifications. For our Engineer Training Programme you will need to have 2 A-Levels A2:
Assistant Marketing I would advise anyone who is starting their career to be nosey – ask people about their experiences and shadow your
grades A to C or equivalent qualifications.
Activation Manager career crush, you’d be surprised how many people are happy to help.
’ Benefits Iinclude: • The Advanced Apprenticeship Programme starting salary is £14,950 p.a. rising to £23,715 p.a. on
completion of the training and for the Engineer Training Programme £23,500 p.a. rising to £30,150 p.a. on completion of training.

‘ I worked on a national soap opera for eighteen months before going to study Media and Cultural Studies at the University
of Birmingham. After I graduated, I went travelling for six months and on my return I did a range of work experience
Apprenticeships Our Advanced Apprenticeship Programme has been running for over 23 years so its little wonder that it is Beacon award-winning,
recognised for excellence and innovation in further education training, and graded by Ofsted as outstanding in every category.
placements in media and communications. In 2008 I secured an internship at one of the North West’s leading PR agencies
and worked there for three years before joining Kellogg’s in August 2011 to work in the Corporate Affairs team. Our Engineer Training Programme was established 8 years ago to grow our own engineering talent. The programme was
developed with Aston University to provide a foundation degree in Electrical Power Engineering and Gas Transmission Engineering.
It’s the most exciting, versatile job I have ever had. I get to work on some of the best known - and most loved - brands in
the country on a daily basis and am part of a dynamic enthusiastic team which is constantly delivering fantastic results. I Graduate & Our Graduate Development Programme offers you a fantastic insight into a number of career paths within National Grid that
Post-graduate are crucial to its future success. These range from Technical Engineer, Commercial Analyst, Finance Analyst, Procurement
feel very proud to be a part of it.
training programme Buyer and Information Services.

No day is ever the same and you are always learning and developing your skills. You get fantastic exposure to internal and Jessica Noon,
Benefits include: • Starting salary is £25,600 Bachelors degree and £26,600 for a Masters degree with a £2,000
External Affairs
external stakeholders which helps to elevate your profile and put you on the right path to success. Kellogg’s looks after its welcome payment.
Senior Assistant
employees well - so it’s not surprising that so many people start and end their


careers here. It really is a ‘gr-r-reat’ place to work. National Grid was rated 5th in the JobCrowd Top Companies for Graduates to Work for in 2013-14 and 1st for the energy
and utility sector. Also awarded Power Team of the Year in 2012 for the best in class bespoke management performance
system by the National Skills Academy for Power.

‘ I started at Kellogg’s in 2007 in the European Finance Service Centre as a Finance Analyst in the Intercompany
team. During my time in the EFSC I worked in a number of different roles while studying for my CIMA qualification
Work placements and
qualifications
We offer two undergraduate work experience programmes – the 12 month industrial placement and the 12 week summer
internship for individuals in their penultimate year of their degree. The salary is £15,600 p.a. and pro-rata for the 12 weeks.
which I secured in Jan 2010.
combined
National Grid was rated 46th in the Ratemyplacement Top 75 Placement & Internship Employers for 2013-14.
In August 2010 I relocated to Dublin as Finance Manager supporting the ROI and Benelux markets within the COE.
A complete list of the degree disciplines that we accept can be found on the website
This role, in the Headquarters, offered me great exposure to a range of processes including budgeting and forecasting, www.nationalgridcareers.com/Development-Opportunities/Students/The-Programmes/
innovation and project management while allowing me to work closely with the Commercial teams in the local markets.
During my time in Dublin I was offered the role of Sales & Planning Finance Manager in Belgium as a short term
development opportunity. This role allowed me to build on my commercial knowledge and work closely with the
Marketing and Sales teams locally. Following this role I relocated back to Manchester in December 2012 as Cutover
Finance Manager on the Pringles Integration Project.
Loretta Mills,
Financial Manager Throughout my career at Kellogg’s I have always felt valued and part of a great team as the roles I have done have Contact
been both challenging and rewarding. My advice to others starting out is – don’t be afraid to try new things and have Organisation name: National Grid
the curiosity to learn. Often the projects/tasks that feel uncomfortable at first are the ones that will give you the Address: National Grid House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA
28 29
greatest sense of achievement and development.
’ www.nationalgridcareers.com/Development-Opportunities
CARRERS BOOKLET EDITION 18 18/10/13 11:44 Page 32

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Working for National Grid

National Grid’s job is to connect people to the energy they use, safely.
We are at the heart of one of the greatest challenges facing our society
- delivering clean energy to support our world long into the future.
National Grid holds a vital position at the centre of the energy system.

We join everything up. We own and manage the grids that connect the
energy sources to the people that use it. We’re the largest utility in the
UK, running systems that deliver gas and electricity across the entire
country, connecting people to the energy they use.

‘ I studied Sociology: Media, Culture & Society at the University of Manchester, followed by a post grad in Business
Management at Manchester Business School.

Following 6 years agency-side, executing global campaigns and brand experiences for youth brands and FMCG clients,
I was thrilled to be able to bring my drive for creative excellence in-house, to some of the world’s most loved brands. Entry level Typical roles and qualifications
I enjoy the yin & yang of pulling from my creative background, whilst having a direct commercial impact across household
GCSE/‘A’-level We have two school leaver programmes to offer individuals looking for vocational training. Our Advanced Apprenticeship
brands. My team is pacey and pro-active, meaning I leave the office more energised than when I stepped in.
Standard Grade/ Programme and our Engineer Training Programme. The entry requirements for the Advanced Apprenticeship Programme are 5
Kat Towers, Highers GCSEs A to C grade or equivalent qualifications. For our Engineer Training Programme you will need to have 2 A-Levels A2:
Assistant Marketing I would advise anyone who is starting their career to be nosey – ask people about their experiences and shadow your
grades A to C or equivalent qualifications.
Activation Manager career crush, you’d be surprised how many people are happy to help.
’ Benefits Iinclude: • The Advanced Apprenticeship Programme starting salary is £14,950 p.a. rising to £23,715 p.a. on
completion of the training and for the Engineer Training Programme £23,500 p.a. rising to £30,150 p.a. on completion of training.

‘ I worked on a national soap opera for eighteen months before going to study Media and Cultural Studies at the University
of Birmingham. After I graduated, I went travelling for six months and on my return I did a range of work experience
Apprenticeships Our Advanced Apprenticeship Programme has been running for over 23 years so its little wonder that it is Beacon award-winning,
recognised for excellence and innovation in further education training, and graded by Ofsted as outstanding in every category.
placements in media and communications. In 2008 I secured an internship at one of the North West’s leading PR agencies
and worked there for three years before joining Kellogg’s in August 2011 to work in the Corporate Affairs team. Our Engineer Training Programme was established 8 years ago to grow our own engineering talent. The programme was
developed with Aston University to provide a foundation degree in Electrical Power Engineering and Gas Transmission Engineering.
It’s the most exciting, versatile job I have ever had. I get to work on some of the best known - and most loved - brands in
the country on a daily basis and am part of a dynamic enthusiastic team which is constantly delivering fantastic results. I Graduate & Our Graduate Development Programme offers you a fantastic insight into a number of career paths within National Grid that
Post-graduate are crucial to its future success. These range from Technical Engineer, Commercial Analyst, Finance Analyst, Procurement
feel very proud to be a part of it.
training programme Buyer and Information Services.

No day is ever the same and you are always learning and developing your skills. You get fantastic exposure to internal and Jessica Noon,
Benefits include: • Starting salary is £25,600 Bachelors degree and £26,600 for a Masters degree with a £2,000
External Affairs
external stakeholders which helps to elevate your profile and put you on the right path to success. Kellogg’s looks after its welcome payment.
Senior Assistant
employees well - so it’s not surprising that so many people start and end their


careers here. It really is a ‘gr-r-reat’ place to work. National Grid was rated 5th in the JobCrowd Top Companies for Graduates to Work for in 2013-14 and 1st for the energy
and utility sector. Also awarded Power Team of the Year in 2012 for the best in class bespoke management performance
system by the National Skills Academy for Power.

‘ I started at Kellogg’s in 2007 in the European Finance Service Centre as a Finance Analyst in the Intercompany
team. During my time in the EFSC I worked in a number of different roles while studying for my CIMA qualification
Work placements and
qualifications
We offer two undergraduate work experience programmes – the 12 month industrial placement and the 12 week summer
internship for individuals in their penultimate year of their degree. The salary is £15,600 p.a. and pro-rata for the 12 weeks.
which I secured in Jan 2010.
combined
National Grid was rated 46th in the Ratemyplacement Top 75 Placement & Internship Employers for 2013-14.
In August 2010 I relocated to Dublin as Finance Manager supporting the ROI and Benelux markets within the COE.
A complete list of the degree disciplines that we accept can be found on the website
This role, in the Headquarters, offered me great exposure to a range of processes including budgeting and forecasting, www.nationalgridcareers.com/Development-Opportunities/Students/The-Programmes/
innovation and project management while allowing me to work closely with the Commercial teams in the local markets.
During my time in Dublin I was offered the role of Sales & Planning Finance Manager in Belgium as a short term
development opportunity. This role allowed me to build on my commercial knowledge and work closely with the
Marketing and Sales teams locally. Following this role I relocated back to Manchester in December 2012 as Cutover
Finance Manager on the Pringles Integration Project.
Loretta Mills,
Financial Manager Throughout my career at Kellogg’s I have always felt valued and part of a great team as the roles I have done have Contact
been both challenging and rewarding. My advice to others starting out is – don’t be afraid to try new things and have Organisation name: National Grid
the curiosity to learn. Often the projects/tasks that feel uncomfortable at first are the ones that will give you the Address: National Grid House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA
28 29
greatest sense of achievement and development.
’ www.nationalgridcareers.com/Development-Opportunities
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 34

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Employee profiles

‘ I’m in the last month of a three-year apprenticeship in the maintenance


delivery electricity area of the business. I’ve been working as an apprentice at ‘ I started with National Grid in 2009 and spent 18 months on the Graduate
Development Programme – I’ve had lots of great training and lots of
the Sellindge converter station, with my time divided equally between the development opportunities. I’ve travelled all over the country on different
training centre and site. courses, meeting new people and networking. I then spent a year in my first
post and after two and a half years I was in a management position. My quick

I’ve had lots of training courses with the other apprentices – my favourites transition from graduate to managing other people and leading a team shows
how much commitment National Grid has to developing its people.
were the ones on National Grid equipment like circuit breakers and
transformers. Hands-on training is by far the best way to learn, though my
Every day is different and it’s always incredibly busy, but fun. I think that’s one of
mentor has always been happy to show me the ropes and look after me.
the key messages – it’s hard work but it’s a great place to be. The atmosphere is
really good, the people are nice and the job is fun, interesting and challenging.
Considering how big a company National Grid is, it’s surprising that you don’t
National Grid’s got a really great culture. You can go up to anyone and ask them
feel like ‘just a number’; you still feel important, and I hope to keep anything and they’ll help. A lot of people join as an apprentice and retire in the
developing new skills and learning more, long after I finish my apprenticeship. same company; that’s a testament to the culture of the business.

National Grid looks after you and there are lots of opportunities to further It’s a really exciting place to be at the moment. National Grid is effectively
yourself. They put you with other apprentices on training courses, so you rewiring the whole of the UK. To be a part of that lasting legacy is great. As an
meet people from different walks of life. In September I will complete my engineer, you want to leave something behind that’s better than when you
apprenticeship and begin my permanent role on site at Sellindge.
’ started. That’s the fun bit – going home feeling that you’ve made a difference.

‘ The most valuable thing about the Engineer Training Programme is the
technical learning that’s been passed on to me from the more experienced ‘ The National Grid Graduate Development Programme focuses on
developing you for a role in leadership. There are lots of different challenges
engineers. The guys on site have helped me along the way and there’s a in my role – you don’t get bored of doing the same thing every day. I can be
very good working atmosphere – everyone supports each other and works working on a live plant, helping ensure safety on the construction site or
as a team. meeting visitors.

Mostly I work developing designs for expansion of the importation terminal


I’m really enjoying being on site, seeing people work and getting more
and for development of new business – with a lot of focus on energy
involved in the technical side of things. As you progress through the
efficiency and reducing carbon emissions for National Grid and the UK. The
programme and authorisation you can start to do more and more, and feel
best thing about working here is having the freedom to develop your own
needed, which is great. ideas. Over time I have developed the confidence to do things on my own
initiative, which brings a lot of job satisfaction. I also feel that the work I do
The company is very keen for us to push on and go further; my manager has some societal importance, which is a big driver for me.
started as an apprentice and now he’s the site manager. If you have ambition,
During my university research project into how the UK electricity mix could look

you can realise it here.
in 2050, I discovered how critical National Grid is to moving the UK towards a
sustainable future – from transporting low carbon electricity and managing the
fluctuations of renewable energy to importing gas to help bridge the energy gap
with lower-carbon fossil fuels.

30 31
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 34

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Employee profiles

‘ I’m in the last month of a three-year apprenticeship in the maintenance


delivery electricity area of the business. I’ve been working as an apprentice at ‘ I started with National Grid in 2009 and spent 18 months on the Graduate
Development Programme – I’ve had lots of great training and lots of
the Sellindge converter station, with my time divided equally between the development opportunities. I’ve travelled all over the country on different
training centre and site. courses, meeting new people and networking. I then spent a year in my first
post and after two and a half years I was in a management position. My quick

I’ve had lots of training courses with the other apprentices – my favourites transition from graduate to managing other people and leading a team shows
how much commitment National Grid has to developing its people.
were the ones on National Grid equipment like circuit breakers and
transformers. Hands-on training is by far the best way to learn, though my
Every day is different and it’s always incredibly busy, but fun. I think that’s one of
mentor has always been happy to show me the ropes and look after me.
the key messages – it’s hard work but it’s a great place to be. The atmosphere is
really good, the people are nice and the job is fun, interesting and challenging.
Considering how big a company National Grid is, it’s surprising that you don’t
National Grid’s got a really great culture. You can go up to anyone and ask them
feel like ‘just a number’; you still feel important, and I hope to keep anything and they’ll help. A lot of people join as an apprentice and retire in the
developing new skills and learning more, long after I finish my apprenticeship. same company; that’s a testament to the culture of the business.

National Grid looks after you and there are lots of opportunities to further It’s a really exciting place to be at the moment. National Grid is effectively
yourself. They put you with other apprentices on training courses, so you rewiring the whole of the UK. To be a part of that lasting legacy is great. As an
meet people from different walks of life. In September I will complete my engineer, you want to leave something behind that’s better than when you
apprenticeship and begin my permanent role on site at Sellindge.
’ started. That’s the fun bit – going home feeling that you’ve made a difference.

‘ The most valuable thing about the Engineer Training Programme is the
technical learning that’s been passed on to me from the more experienced ‘ The National Grid Graduate Development Programme focuses on
developing you for a role in leadership. There are lots of different challenges
engineers. The guys on site have helped me along the way and there’s a in my role – you don’t get bored of doing the same thing every day. I can be
very good working atmosphere – everyone supports each other and works working on a live plant, helping ensure safety on the construction site or
as a team. meeting visitors.

Mostly I work developing designs for expansion of the importation terminal


I’m really enjoying being on site, seeing people work and getting more
and for development of new business – with a lot of focus on energy
involved in the technical side of things. As you progress through the
efficiency and reducing carbon emissions for National Grid and the UK. The
programme and authorisation you can start to do more and more, and feel
best thing about working here is having the freedom to develop your own
needed, which is great. ideas. Over time I have developed the confidence to do things on my own
initiative, which brings a lot of job satisfaction. I also feel that the work I do
The company is very keen for us to push on and go further; my manager has some societal importance, which is a big driver for me.
started as an apprentice and now he’s the site manager. If you have ambition,
During my university research project into how the UK electricity mix could look

you can realise it here.
in 2050, I discovered how critical National Grid is to moving the UK towards a
sustainable future – from transporting low carbon electricity and managing the
fluctuations of renewable energy to importing gas to help bridge the energy gap
with lower-carbon fossil fuels.

30 31
CARRERS BOOKLET EDITION 18 18/10/13 11:40 Page 36

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles The National Skills Academy for Power


The National Skills Academy for Power (the Skills Academy) works in collaboration with leading
employers, including Balfour Beatty, E.ON (UK), National Grid and Scottish Power, to develop
the quality and consistency of training in the power sector.

‘ Joining National Grid was a good move: many industries in the UK are
very vulnerable, but National Grid is an absolutely essential service. It’s a big
Through Think Power, an initiative of the Skills Academy, key UK power companies and training
providers have joined together to champion the benefits of working in the power sector, which
company with lots of scope for career progression. It’s also a company that
offers: job security, a variety of work and great training and development opportunities. Think
respects people’s needs and allows them to perform.
Power aims to encourage more people into the power sector, which in the coming years will
need to recruit 50,000 technicians, craftspeople and engineers for key projects.
The fact that I have more control over what I’m doing makes me feel very
aligned and loyal to the company. I’m happy to take on more responsibilities The Skills Academy works in association with Energy & Utility Skills (EU Skills) the Sector Skills
– I feel positive about that and I know that my efforts will be recognised Council (SSC) for the gas, power, waste management and water industries.
and rewarded.
’ Entry level Typical roles and qualifications

GCSE/‘A’-level A variety of apprenticeships are available for school and college leavers.
Standard Grade/
Highers

Apprenticeships Working alongside Think Power is a website called Brilliant Thinking. It advertises opportunities and recruits apprentices and

‘ This year has given me the chance to see that National Grid is the right
company for me, and that I’m the right person for it too. You never know
graduates on behalf of employers within the wider energy and utility industries. The website contains handy information
about careers in the sector, along with hints and tips on how to submit a great application form or CV.
what to expect coming into a work placement – whether you’ll be treated as
The careers that are available in the energy and utilities industries are fundamental to the way we live our lives. Ensuring that
a student or given real-life work to do – and I couldn’t believe how much I
the lights stay on, our streets are clean, we have running water in our homes and that we are kept warm, are all elements of
was treated as a permanent employee! the work that happens every day.

Comprehensive recruitment and training programmes are available from entry level apprenticeships, to higher
I’m quite career-focused and strong minded, and to know that National Grid
apprenticeships, scholarships, internships and graduates.
is going to put a lot into developing me to make me stronger as a person For more information please visit: www.brilliant-thinking.co.uk
and as a manager really appeals to me. I also appreciate the flexibility and
Graduate & The Think Power website promotes the fantastic careers and benefits on offer in the power industry. It offers an online
the people I work with – everybody’s so engaging. I’ve felt part of the team
Post-graduate vacancy service whereby members of the Skills Academy, including Balfour Beatty, E.ON (UK), National Grid and Scottish
and, based on my placement year here, I know I’ll have a really good career training programme Power, can post their vacancies and individuals can search and apply for jobs in the power industry.
with National Grid.
The website explains how you can get into power, what routes to take to enter and how you can progress your career. It
also offers case studies from existing power apprentices.
This placement year has allowed me to look at roles I don’t like as much, and
at what I do like to do. I want to go into some kind of management role. Typical roles include: Engineers, Technicians, Electrical Control and Instrumentation, Overhead Lines person, Wind Turbine
Technicians, Design and Quality Engineers and Managers, Site Supervisors, Control Systems and Protection Engineers.
Whether that’s project management or people management I’m not entirely
sure. But that’s the beauty of the graduate programme – it will allow me to For more information please visit: www.thinkpowersector.co.uk
explore that in greater depth.
’ Work placements
with combined
Opportunities for work placements with combined qualifications can be found on the websites above.

qualifications

Contact
Organisation name: National Skills Academy for Power
Address: Friars Gate, 1011 Stratford Road, Shirley, Solihull, B90 4BN
Tel: 0845 01 323 01
Email: communications@power.nsacademy.co.uk
32 33
www.power.nsacademy.co.uk
CARRERS BOOKLET EDITION 18 18/10/13 11:40 Page 36

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles The National Skills Academy for Power


The National Skills Academy for Power (the Skills Academy) works in collaboration with leading
employers, including Balfour Beatty, E.ON (UK), National Grid and Scottish Power, to develop
the quality and consistency of training in the power sector.

‘ Joining National Grid was a good move: many industries in the UK are
very vulnerable, but National Grid is an absolutely essential service. It’s a big
Through Think Power, an initiative of the Skills Academy, key UK power companies and training
providers have joined together to champion the benefits of working in the power sector, which
company with lots of scope for career progression. It’s also a company that
offers: job security, a variety of work and great training and development opportunities. Think
respects people’s needs and allows them to perform.
Power aims to encourage more people into the power sector, which in the coming years will
need to recruit 50,000 technicians, craftspeople and engineers for key projects.
The fact that I have more control over what I’m doing makes me feel very
aligned and loyal to the company. I’m happy to take on more responsibilities The Skills Academy works in association with Energy & Utility Skills (EU Skills) the Sector Skills
– I feel positive about that and I know that my efforts will be recognised Council (SSC) for the gas, power, waste management and water industries.
and rewarded.
’ Entry level Typical roles and qualifications

GCSE/‘A’-level A variety of apprenticeships are available for school and college leavers.
Standard Grade/
Highers

Apprenticeships Working alongside Think Power is a website called Brilliant Thinking. It advertises opportunities and recruits apprentices and

‘ This year has given me the chance to see that National Grid is the right
company for me, and that I’m the right person for it too. You never know
graduates on behalf of employers within the wider energy and utility industries. The website contains handy information
about careers in the sector, along with hints and tips on how to submit a great application form or CV.
what to expect coming into a work placement – whether you’ll be treated as
The careers that are available in the energy and utilities industries are fundamental to the way we live our lives. Ensuring that
a student or given real-life work to do – and I couldn’t believe how much I
the lights stay on, our streets are clean, we have running water in our homes and that we are kept warm, are all elements of
was treated as a permanent employee! the work that happens every day.

Comprehensive recruitment and training programmes are available from entry level apprenticeships, to higher
I’m quite career-focused and strong minded, and to know that National Grid
apprenticeships, scholarships, internships and graduates.
is going to put a lot into developing me to make me stronger as a person For more information please visit: www.brilliant-thinking.co.uk
and as a manager really appeals to me. I also appreciate the flexibility and
Graduate & The Think Power website promotes the fantastic careers and benefits on offer in the power industry. It offers an online
the people I work with – everybody’s so engaging. I’ve felt part of the team
Post-graduate vacancy service whereby members of the Skills Academy, including Balfour Beatty, E.ON (UK), National Grid and Scottish
and, based on my placement year here, I know I’ll have a really good career training programme Power, can post their vacancies and individuals can search and apply for jobs in the power industry.
with National Grid.
The website explains how you can get into power, what routes to take to enter and how you can progress your career. It
also offers case studies from existing power apprentices.
This placement year has allowed me to look at roles I don’t like as much, and
at what I do like to do. I want to go into some kind of management role. Typical roles include: Engineers, Technicians, Electrical Control and Instrumentation, Overhead Lines person, Wind Turbine
Technicians, Design and Quality Engineers and Managers, Site Supervisors, Control Systems and Protection Engineers.
Whether that’s project management or people management I’m not entirely
sure. But that’s the beauty of the graduate programme – it will allow me to For more information please visit: www.thinkpowersector.co.uk
explore that in greater depth.
’ Work placements
with combined
Opportunities for work placements with combined qualifications can be found on the websites above.

qualifications

Contact
Organisation name: National Skills Academy for Power
Address: Friars Gate, 1011 Stratford Road, Shirley, Solihull, B90 4BN
Tel: 0845 01 323 01
Email: communications@power.nsacademy.co.uk
32 33
www.power.nsacademy.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 38

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Working for NATS Employee profiles


Guiding over 2 million flights – carrying some 200 million passengers – is no mean feat.
But thanks to a combination of state-of-the-art technology and the expertise and
dedication of our people, that’s what NATS achieves over the course of a year. And it’s
what makes NATS such an exciting place to work.

We want you to be happy, engaged and challenged by your work. We have set ourselves
some challenging targets over the next few years and one thing is clear: we can only
achieve these through our people. We will be leading the way technically, operationally,
commercially and politically. You can help us shape the future of the aviation industry by
setting new standards in safety, service and value for all our customers.
Aidan - Air Traffic Controller Watch Manager, Cardiff Airport
NATS has over 40 manned sites across the UK, from Aberdeen to Southampton.
‘ The weather was fine today so my shift is likely to be quite busy. When you’re working hard
you know you’re doing your best to help everyone in the air. That’s what makes it interesting.
My shift started at noon, so I was able to spend a couple of hours in the gym first. At the
Entry level Typical roles and qualifications
Tower, I made a cup of tea before briefing myself on the current situation. Although I am a
GCSE/‘A’level As an Air Traffic Controller you will be at the heart of NATS’ business, issuing instructions and information to pilots by radio Deputy Watch Manager, I won’t be managing the Watch today, so I’ll be operating as a
Standard Grade/ to keep air traffic flying safely, efficiently and on time. It’s a highly responsible and immensely satisfying role where safety
Highers is key. Controller for the shift.

We’ll expect you to have at least five GCSEs, or equivalent, at grade C or above, including English and Maths and be over
I started controlling aircraft at 12:00, handling low level military aircraft on the radar. It’s one of
the age of 18 on application.
the busier shifts. The traffic is varied and includes military fast jets like Tornadoes and Hawks.
Benefits: • Pay whilst you’re learning • Contributory pension scheme • Generous annual leave
We handle St Athan radar approach, as well as Cardiff, and also traffic in part of Swanwick’s
• Voluntary benefits and family-friendly policies • A weekly accommodation payment of £60*
delegated western airspace.
Apprenticeships Not offered at present

Graduate & NATS has many Graduate Schemes spanning across Engineering, Operational Analysis, Programmes, Supply Chain as well It’s pretty much non-stop for two hours with a mix of general aviation and military: the very
Post-graduate as placements for candidates with backgrounds in Business Studies and Marketing. slow and the very fast. The airspace is quite congested and it’s difficult to consistently speak
training programme
Across all of the schemes you’ll be able to develop your talents through a carefully designed mix of on-the-job and to all the pilots. After a break then, at 15:00, I’m in approach radar control – guiding aircraft
classroom-based training. It’s the ideal foundation for a career in your chosen area. into the airport on radar and working the Swanwick delegated western airspace. It’s a bit

If you’re looking to make the most of your degree, then our graduate scheme is an excellent next step. It will give you first-
quieter now and I’m here for 90 minutes, followed by another break. I’m in the visual control
class technical and interpersonal skills, invaluable hands-on experience in a professional environment, a broad industry room, with a great view over the airfield and across the Bristol Channel. My job now is to
exposure and a well-rounded knowledge of Air Traffic Control.
guide the aircraft visually on the final stages of their flight into the airport. Most of our flights
Benefits: as above plus competitive starting salary. come back between 18:30 and 19:30 in the evening; one of the busiest tower periods of the
day. After I finish my shift at 20:00, I’m meeting a friend from home – Ipswich – who’s in
Desirable degrees: We look for a Bachelor’s or Master’s Degree in the relevant discipline, together with strong technical
knowledge and good analytical abilities. Cardiff on business. When I don’t have visitors, I often go out with someone from the unit,
work on home improvements or go to the gym. We do two mornings, two afternoons and
Work placements If you’re on a degree course involving a sandwich year, or you’re on a gap year since starting university, our structured industrial
with combined placements are the ideal opportunity to develop your skills. Your 12-month placement will begin in July at our Corporate and then either two day shifts or two night shifts with four days off, enough to go away for a
qualifications Technical Centre (CTC) in Whiteley, Hampshire. You’ll get the chance to work on live projects as an integral part of our highly
skilled teams. This will give you an invaluable insight into NATS as a business and the aviation industry generally.
decent break, which is fantastic.

The Industrial Placement Schemes are not just in our technical areas such as Engineering and Operational Analysis. Many of
our corporate areas such as Supply Chain, Programmes and Marketing also have schemes. In order to be eligible, you
need to be on track to achieve a 2:1 in your degree.

Contact
Organisation name: NATS
Address: 4000 Parkway, Whiteley, Fareham, Hants, PO15 7FL
Tel: 01489 616090
Email: recruitment@nats.co.uk
34 35
www.nats.co.uk/careers/
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 38

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Working for NATS Employee profiles


Guiding over 2 million flights – carrying some 200 million passengers – is no mean feat.
But thanks to a combination of state-of-the-art technology and the expertise and
dedication of our people, that’s what NATS achieves over the course of a year. And it’s
what makes NATS such an exciting place to work.

We want you to be happy, engaged and challenged by your work. We have set ourselves
some challenging targets over the next few years and one thing is clear: we can only
achieve these through our people. We will be leading the way technically, operationally,
commercially and politically. You can help us shape the future of the aviation industry by
setting new standards in safety, service and value for all our customers.
Aidan - Air Traffic Controller Watch Manager, Cardiff Airport
NATS has over 40 manned sites across the UK, from Aberdeen to Southampton.
‘ The weather was fine today so my shift is likely to be quite busy. When you’re working hard
you know you’re doing your best to help everyone in the air. That’s what makes it interesting.
My shift started at noon, so I was able to spend a couple of hours in the gym first. At the
Entry level Typical roles and qualifications
Tower, I made a cup of tea before briefing myself on the current situation. Although I am a
GCSE/‘A’level As an Air Traffic Controller you will be at the heart of NATS’ business, issuing instructions and information to pilots by radio Deputy Watch Manager, I won’t be managing the Watch today, so I’ll be operating as a
Standard Grade/ to keep air traffic flying safely, efficiently and on time. It’s a highly responsible and immensely satisfying role where safety
Highers is key. Controller for the shift.

We’ll expect you to have at least five GCSEs, or equivalent, at grade C or above, including English and Maths and be over
I started controlling aircraft at 12:00, handling low level military aircraft on the radar. It’s one of
the age of 18 on application.
the busier shifts. The traffic is varied and includes military fast jets like Tornadoes and Hawks.
Benefits: • Pay whilst you’re learning • Contributory pension scheme • Generous annual leave
We handle St Athan radar approach, as well as Cardiff, and also traffic in part of Swanwick’s
• Voluntary benefits and family-friendly policies • A weekly accommodation payment of £60*
delegated western airspace.
Apprenticeships Not offered at present

Graduate & NATS has many Graduate Schemes spanning across Engineering, Operational Analysis, Programmes, Supply Chain as well It’s pretty much non-stop for two hours with a mix of general aviation and military: the very
Post-graduate as placements for candidates with backgrounds in Business Studies and Marketing. slow and the very fast. The airspace is quite congested and it’s difficult to consistently speak
training programme
Across all of the schemes you’ll be able to develop your talents through a carefully designed mix of on-the-job and to all the pilots. After a break then, at 15:00, I’m in approach radar control – guiding aircraft
classroom-based training. It’s the ideal foundation for a career in your chosen area. into the airport on radar and working the Swanwick delegated western airspace. It’s a bit

If you’re looking to make the most of your degree, then our graduate scheme is an excellent next step. It will give you first-
quieter now and I’m here for 90 minutes, followed by another break. I’m in the visual control
class technical and interpersonal skills, invaluable hands-on experience in a professional environment, a broad industry room, with a great view over the airfield and across the Bristol Channel. My job now is to
exposure and a well-rounded knowledge of Air Traffic Control.
guide the aircraft visually on the final stages of their flight into the airport. Most of our flights
Benefits: as above plus competitive starting salary. come back between 18:30 and 19:30 in the evening; one of the busiest tower periods of the
day. After I finish my shift at 20:00, I’m meeting a friend from home – Ipswich – who’s in
Desirable degrees: We look for a Bachelor’s or Master’s Degree in the relevant discipline, together with strong technical
knowledge and good analytical abilities. Cardiff on business. When I don’t have visitors, I often go out with someone from the unit,
work on home improvements or go to the gym. We do two mornings, two afternoons and
Work placements If you’re on a degree course involving a sandwich year, or you’re on a gap year since starting university, our structured industrial
with combined placements are the ideal opportunity to develop your skills. Your 12-month placement will begin in July at our Corporate and then either two day shifts or two night shifts with four days off, enough to go away for a
qualifications Technical Centre (CTC) in Whiteley, Hampshire. You’ll get the chance to work on live projects as an integral part of our highly
skilled teams. This will give you an invaluable insight into NATS as a business and the aviation industry generally.
decent break, which is fantastic.

The Industrial Placement Schemes are not just in our technical areas such as Engineering and Operational Analysis. Many of
our corporate areas such as Supply Chain, Programmes and Marketing also have schemes. In order to be eligible, you
need to be on track to achieve a 2:1 in your degree.

Contact
Organisation name: NATS
Address: 4000 Parkway, Whiteley, Fareham, Hants, PO15 7FL
Tel: 01489 616090
Email: recruitment@nats.co.uk
34 35
www.nats.co.uk/careers/
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 40

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Working at Nestlé - thinking globally, acting locally

Working for Nestlé means having the opportunity to be part of a business which uses local
knowledge to implement plans in local markets, whilst also calling on the expertise of its employees
and operations all around the world. Globally we employ 330,000 people in over 460 factories
worldwide! Nestlé UK is a major player within the UK and Irish food industry, employing 8,000
employees across 23 sites (including 15 factories) producing some of Britain’s favourite brands such
as KIT KAT®, NESCAFÉ®, FELIX®, BUXTON® and SHREDDIES®. Around 95% of UK households
consume our brands and over two billion Nestlé products are sold in the UK every year.

At Nestlé there are no limits to your success, if you want it we’ll help you get it! Our Academy offers
you a lifetime of learning throughout your career, offering development and support every step of the
way to make sure that you achieve both professional and personal career fulfilment.
Fran - Air Traffic Controller and Group Supervisor,
London Terminal Control Centre, Swanwick.

‘ My life’s full of contrasts. Today I spent most of the morning playing Thomas the Tank
Engine with my younger son, Matthew, but at work I become an adult again. I don’t need to
Entry level

GCSE/‘A’-level
Typical roles and qualifications

Are you a school leaver that would like the opportunity to gain on the job experience at Nestlé as well as a degree? Our Fast
worry about my children because my husband and I work complementary shifts and we can Standard Grade/ Start Programme could be the answer. We are offering a rare opportunity to graduate whilst earning a salary in a global
Highers business and without any tuition fee debt! We’re looking for ambitious and innovative school leavers, with a genuine interest in
look after them between us. I love my job and look forward to it. Today my shift starts at developing a career in the food and drink industry, to join the Nestlé Academy Fast Start programme. An intensive 3-year
programme combining work-based placements in Sales, Marketing, Supply Chain and HR with blocks of study at Sheffield
14:00. Generally it’s two mornings, followed by two afternoons and two nights. I can predict it Hallam University toward your BA (Hons) degree in Professional Business Practice.
at least a month in advance, which allows me to plan time off and book holidays.
Entry Requirements: • Have achieved/expecting to achieve 300 UCAS points from three A2 Levels/ equivalent (minimum
BBB) excluding General Studies or A2 re-sits completed within the last 2 years • Hold 5 GCSEs of minimum grade A* to C with
a B in Maths and English • Work experience, although preferable, is not essential
It was 13:45 when I stopped in the briefing room before taking over. I control complex
Benefits include: • Attractive starting salary £16,000 • Studying for a degree whilst gaining work experience with a global
airspace but you’re very well trained for it. I work the Ockham sector for an hour and I will organisation • 25 days' holiday • Fully funded BA (Hons) degree in Professional Business Practice.
speak to about 30-35 aircraft. The longest I can work without a break is 90 minutes. So for For more details please visit: www.nestlecareers.co.uk/html/academy/school-leavers/index.html

the next half hour I check my e-mails, grab a coffee, talk to friends: anything really, as long as Apprenticeships Your Academy journey could start with one of our Modern Apprenticeship schemes. We offer you a structured programme of
development and coaching, and when combined with the drive and desire to exceed your limits, you also have access to a
it’s not working on the console. wealth of opportunities within your business area. These roles offer a huge choice of career paths to aim for whilst studying for
your qualification and gaining invaluable real work experience.

Later, I do a 90-minute co-ordinating session which involves answering the phones to other Entry Requirements: • 5 GCSEs (actual or predicted) at grade C or above in Maths, English, and Science plus two other
subjects • A desire to learn new skills • A commitment to quality and delivering high standards • Initiative and the ability to
sectors and airfields. I mix my time between covering the radar for 60-90 minutes with 30- solve problems
minute breaks or co-ordinating or supervising. This involves making sure all the people are in Benefits include: • Attractive starting salary • Learn while you earn • 25 days' holiday • Flexible working hours
Functions: Engineering (coming soon – Finance and Manufacturing)
the right places at the right times, with the right qualifications and only working for less than For more details please visit: www.nestlecareers.co.uk/html/academy/apprenticeships/index.html
the maximum times. I’m with Green Watch. Everybody on my watch feels part of a team and
Graduate & For ambitious and driven graduates, the Academy offers a wide range of Graduate Programmes across a number of our
we mix socially together. Post-graduate business areas in: • Engineering • Finance • HR • Manufacturing & Focused Improvement • Marketing • Quality Assurance •
training programme Sales • SHE (Safety, Health & Environment) • Supply Chain • IT

Our graduate development programmes offer un-paralleled opportunities to excel and develop a fulfilling career. You will
I finish at 22:00. It’s my second full afternoon and I feel good; everything’s gone well. Once receive a detailed development programme as you look to perfect those key skills required to be our leaders of tomorrow.
you take your headset off, that’s it. You go home with a good feeling that you’ve provided a You also receive cross-functional exposure and work on live projects to deliver real business improvements. What’s more,
you are in a real job from day one.
good service to lots of aeroplanes. I get home at 22:45, Dave and I have opened a bottle of
Desirable degrees: We accept all degree disciplines however for some functions, such as engineering, we require a
wine and had a glass. After a chat and a bit of telly it’s off to bed. That’s it for a while as I’m functionally relevant degree
off for a few days, but I’ve got an interesting course on team working coming up and I’m Benefits: As above plus • Starting salary £27,000 • £2,000 welcome bonus • Excellent Benefits Package
looking forward to it.
’ Work placements
with combined
For more details please visit: www.nestlecareers.co.uk/html/academy/graduates/index.html

Our Industrial Placements and Internships offer you the chance to work in a real job for anything from 10 weeks up to a year,
as well as giving you exposure and experience of working on business projects. Our internships and placements are available
qualifications in the following functions: Marketing • HR • IT • Marketing • Finance • Sales
Benefits: as above
For more details please visit: www.nestlecareers.co.uk/html/academy/placements-internships/index.html

Contact
Organisation name: Nestlé UK Ltd
Address: 1 City Place, Gatwick, RH6 0PA
Tel: 020 8686 3333
Email: nestleacademy@uk.nestle.com
36 37
www.nestleacademy.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 40

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Working at Nestlé - thinking globally, acting locally

Working for Nestlé means having the opportunity to be part of a business which uses local
knowledge to implement plans in local markets, whilst also calling on the expertise of its employees
and operations all around the world. Globally we employ 330,000 people in over 460 factories
worldwide! Nestlé UK is a major player within the UK and Irish food industry, employing 8,000
employees across 23 sites (including 15 factories) producing some of Britain’s favourite brands such
as KIT KAT®, NESCAFÉ®, FELIX®, BUXTON® and SHREDDIES®. Around 95% of UK households
consume our brands and over two billion Nestlé products are sold in the UK every year.

At Nestlé there are no limits to your success, if you want it we’ll help you get it! Our Academy offers
you a lifetime of learning throughout your career, offering development and support every step of the
way to make sure that you achieve both professional and personal career fulfilment.
Fran - Air Traffic Controller and Group Supervisor,
London Terminal Control Centre, Swanwick.

‘ My life’s full of contrasts. Today I spent most of the morning playing Thomas the Tank
Engine with my younger son, Matthew, but at work I become an adult again. I don’t need to
Entry level

GCSE/‘A’-level
Typical roles and qualifications

Are you a school leaver that would like the opportunity to gain on the job experience at Nestlé as well as a degree? Our Fast
worry about my children because my husband and I work complementary shifts and we can Standard Grade/ Start Programme could be the answer. We are offering a rare opportunity to graduate whilst earning a salary in a global
Highers business and without any tuition fee debt! We’re looking for ambitious and innovative school leavers, with a genuine interest in
look after them between us. I love my job and look forward to it. Today my shift starts at developing a career in the food and drink industry, to join the Nestlé Academy Fast Start programme. An intensive 3-year
programme combining work-based placements in Sales, Marketing, Supply Chain and HR with blocks of study at Sheffield
14:00. Generally it’s two mornings, followed by two afternoons and two nights. I can predict it Hallam University toward your BA (Hons) degree in Professional Business Practice.
at least a month in advance, which allows me to plan time off and book holidays.
Entry Requirements: • Have achieved/expecting to achieve 300 UCAS points from three A2 Levels/ equivalent (minimum
BBB) excluding General Studies or A2 re-sits completed within the last 2 years • Hold 5 GCSEs of minimum grade A* to C with
a B in Maths and English • Work experience, although preferable, is not essential
It was 13:45 when I stopped in the briefing room before taking over. I control complex
Benefits include: • Attractive starting salary £16,000 • Studying for a degree whilst gaining work experience with a global
airspace but you’re very well trained for it. I work the Ockham sector for an hour and I will organisation • 25 days' holiday • Fully funded BA (Hons) degree in Professional Business Practice.
speak to about 30-35 aircraft. The longest I can work without a break is 90 minutes. So for For more details please visit: www.nestlecareers.co.uk/html/academy/school-leavers/index.html

the next half hour I check my e-mails, grab a coffee, talk to friends: anything really, as long as Apprenticeships Your Academy journey could start with one of our Modern Apprenticeship schemes. We offer you a structured programme of
development and coaching, and when combined with the drive and desire to exceed your limits, you also have access to a
it’s not working on the console. wealth of opportunities within your business area. These roles offer a huge choice of career paths to aim for whilst studying for
your qualification and gaining invaluable real work experience.

Later, I do a 90-minute co-ordinating session which involves answering the phones to other Entry Requirements: • 5 GCSEs (actual or predicted) at grade C or above in Maths, English, and Science plus two other
subjects • A desire to learn new skills • A commitment to quality and delivering high standards • Initiative and the ability to
sectors and airfields. I mix my time between covering the radar for 60-90 minutes with 30- solve problems
minute breaks or co-ordinating or supervising. This involves making sure all the people are in Benefits include: • Attractive starting salary • Learn while you earn • 25 days' holiday • Flexible working hours
Functions: Engineering (coming soon – Finance and Manufacturing)
the right places at the right times, with the right qualifications and only working for less than For more details please visit: www.nestlecareers.co.uk/html/academy/apprenticeships/index.html
the maximum times. I’m with Green Watch. Everybody on my watch feels part of a team and
Graduate & For ambitious and driven graduates, the Academy offers a wide range of Graduate Programmes across a number of our
we mix socially together. Post-graduate business areas in: • Engineering • Finance • HR • Manufacturing & Focused Improvement • Marketing • Quality Assurance •
training programme Sales • SHE (Safety, Health & Environment) • Supply Chain • IT

Our graduate development programmes offer un-paralleled opportunities to excel and develop a fulfilling career. You will
I finish at 22:00. It’s my second full afternoon and I feel good; everything’s gone well. Once receive a detailed development programme as you look to perfect those key skills required to be our leaders of tomorrow.
you take your headset off, that’s it. You go home with a good feeling that you’ve provided a You also receive cross-functional exposure and work on live projects to deliver real business improvements. What’s more,
you are in a real job from day one.
good service to lots of aeroplanes. I get home at 22:45, Dave and I have opened a bottle of
Desirable degrees: We accept all degree disciplines however for some functions, such as engineering, we require a
wine and had a glass. After a chat and a bit of telly it’s off to bed. That’s it for a while as I’m functionally relevant degree
off for a few days, but I’ve got an interesting course on team working coming up and I’m Benefits: As above plus • Starting salary £27,000 • £2,000 welcome bonus • Excellent Benefits Package
looking forward to it.
’ Work placements
with combined
For more details please visit: www.nestlecareers.co.uk/html/academy/graduates/index.html

Our Industrial Placements and Internships offer you the chance to work in a real job for anything from 10 weeks up to a year,
as well as giving you exposure and experience of working on business projects. Our internships and placements are available
qualifications in the following functions: Marketing • HR • IT • Marketing • Finance • Sales
Benefits: as above
For more details please visit: www.nestlecareers.co.uk/html/academy/placements-internships/index.html

Contact
Organisation name: Nestlé UK Ltd
Address: 1 City Place, Gatwick, RH6 0PA
Tel: 020 8686 3333
Email: nestleacademy@uk.nestle.com
36 37
www.nestleacademy.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 42

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

OPITO - Nurturing skills for a new generation in oil & gas Employee profiles

OPITO, the skills body for the oil and gas industry is the focal point for learning and workforce
development. OPITO is a self-sustaining, employer and trade union led organisation committed
to ensuring the industry’s workforce needs are met now and in the future. One of our key roles
is to help secure and sustain the industry’s feedstock of new recruits; we achieve this by:
• Raising the awareness and exposure of the industry’s career opportunities
• Promoting the awareness and uptake of STEM (Science, Technology, Engineering
& Maths) in education
• Running key interactive careers events i.e. Energise Your Future

Oil and gas are the world’s most important energy sources and the industry offers an
extremely exciting, dynamic and challenging future that will be driven by innovation and
technological advancement. Having talented individuals with the right skills, qualifications,
ingenuity and expertise will be vital to the continuing success of this industry. Stacey Walker works as an in-house Lawyer with Maersk. The role varied and involves
Location for job opportunities: UK and Worldwide assisting all departments in the company with many different legal issues around the whole oil
and gas process, from exploration to production.
Entry level Typical roles and qualifications
The job is diverse, working in an environment where you are constantly challenged and solving
GCSE/‘A’-level There are a wide variety of careers available in the oil and gas industry in both technical and commercial disciplines, in
Standard Grade/ general the core subjects of Maths and English are a minimum requirement. These should be at a minimum of GCSE (grade
problems on a daily basis. The most important skills required for the role are: attention to detail,
Highers C or above), SQA Standard Grade (credit or general level), Intermediate 1 or 2 or equivalent GNVQs/general SVQs. negotiation skills and excellent professional conduct and ethics.

Apprenticeships For Apprentice or College entry the requirements are variable depending on the nature of the course however for technical
and applied sciences the core subjects are Maths, Science or Technology/Technological Studies and English. These should
be at GCSE (grade C or above), Standard Grade (credit level) or Intermediate 2. ‘ I always wanted to be a Lawyer and after studying Law at university I trained in the oil
and gas department of a law firm. The oil and gas industry has so many opportunities,
The Upstream Oil and Gas Industry Technician Training programme (visit www.opito.com for more information) your career can take you in many different directions. I feel as though my career is just
equips motivated candidates with the skills and knowledge to work offshore and onshore in four varied disciplines:
Instrument and Control Maintenance, Mechanical Maintenance, Electrical Maintenance and Process Operation. The skills
acquired on this programme are highly regarded and valued worldwide. Some companies within the industry will have
beginning because in oil and gas it’s possible to achieve so much.

specific apprenticeship programmes for different disciplines.

Graduate & There is a constant demand for high-quality graduate applicants across the oil and gas industry with a wide range of
Post-graduate technical, commercial and support opportunities are available. Most opportunities are for students with degrees in Keira Hosford works as a Design Engineer in the oil and gas industry. Although the role is
training programme engineering and applied sciences, entry requirements will vary depending on chosen university and course (visit mainly based onshore, she does have to travel offshore to carry out surveys before coming
www.ucas.ac.uk for more information). Openings for those who are qualified in the arts, languages, social sciences and
business studies will usually be on the commercial side of the oil industry, in areas such as marketing/communications,
back to the office to create designs for fabrication.
business development, distribution, finance and law.

As a first step toward your career in oil and gas visit our information portal www.myoilandgascareer.com. Here you will
be able to use our online tool to match your personality to industry job roles and find details of oil and gas companies
‘ Every day is different, sometimes I have to work to very tight deadlines, other times
I work on longer projects. I served a 4 year apprenticeship which was great because I
working in the UK. Most companies have comprehensive graduate recruitment web pages containing a wealth of
information about graduate opportunities. Larger companies also visit universities to give presentations and attend careers
fairs. Most graduate training schemes are advertised during the autumn term for the following September start. In order to
got to study and work at the same time.

succeed and compete well, good preparation is essential for effective applications and job interviews.

Work placements Many companies within the oil and gas industry offer both internships and work placements to students studying related
with combined disciplines (engineering, applied sciences, etc). Most internships are offered to students in the summer before their final year,
qualifications and year-long placements almost always make up the penultimate year of a sandwich degree course. Internships/placements David Buckett is an Accountant in the oil and gas industry and works with Engineers to
are usually project-based and almost always involve some structured training.
determine and track the costs associated with drilling wells. The job involves working with a wide
Research shows they also improve your employability and some larger companies often sponsor successful interns through
range of people from other Accountants and Engineers to Supply Chain professionals. Working with
their final year.
such a wide variety of people has allowed him to gain a lot of knowledge of the industry as whole.

Contact
Organisation name: OPITO
‘ I didn’t set out to work in the oil and gas industry, when I was at school I wanted to
become a sportsman. However, while studying Accountancy at university, I completed a
placement at an oil company and later landed a graduate job. I love the fact I have the
Address: Minerva House, Bruntland Road, Portlethen,Aberdeen, AB12 4QL
opportunity to study for more qualifications and I really hope to travel with my job too, I
Tel: 01224 787800
want to see the world. The top 3 skills required for my role are the ability to multi-task,
Email: info@opito.com
38
www.opito.com
adapt quickly and communicate well.
’ 39
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 42

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

OPITO - Nurturing skills for a new generation in oil & gas Employee profiles

OPITO, the skills body for the oil and gas industry is the focal point for learning and workforce
development. OPITO is a self-sustaining, employer and trade union led organisation committed
to ensuring the industry’s workforce needs are met now and in the future. One of our key roles
is to help secure and sustain the industry’s feedstock of new recruits; we achieve this by:
• Raising the awareness and exposure of the industry’s career opportunities
• Promoting the awareness and uptake of STEM (Science, Technology, Engineering
& Maths) in education
• Running key interactive careers events i.e. Energise Your Future

Oil and gas are the world’s most important energy sources and the industry offers an
extremely exciting, dynamic and challenging future that will be driven by innovation and
technological advancement. Having talented individuals with the right skills, qualifications,
ingenuity and expertise will be vital to the continuing success of this industry. Stacey Walker works as an in-house Lawyer with Maersk. The role varied and involves
Location for job opportunities: UK and Worldwide assisting all departments in the company with many different legal issues around the whole oil
and gas process, from exploration to production.
Entry level Typical roles and qualifications
The job is diverse, working in an environment where you are constantly challenged and solving
GCSE/‘A’-level There are a wide variety of careers available in the oil and gas industry in both technical and commercial disciplines, in
Standard Grade/ general the core subjects of Maths and English are a minimum requirement. These should be at a minimum of GCSE (grade
problems on a daily basis. The most important skills required for the role are: attention to detail,
Highers C or above), SQA Standard Grade (credit or general level), Intermediate 1 or 2 or equivalent GNVQs/general SVQs. negotiation skills and excellent professional conduct and ethics.

Apprenticeships For Apprentice or College entry the requirements are variable depending on the nature of the course however for technical
and applied sciences the core subjects are Maths, Science or Technology/Technological Studies and English. These should
be at GCSE (grade C or above), Standard Grade (credit level) or Intermediate 2. ‘ I always wanted to be a Lawyer and after studying Law at university I trained in the oil
and gas department of a law firm. The oil and gas industry has so many opportunities,
The Upstream Oil and Gas Industry Technician Training programme (visit www.opito.com for more information) your career can take you in many different directions. I feel as though my career is just
equips motivated candidates with the skills and knowledge to work offshore and onshore in four varied disciplines:
Instrument and Control Maintenance, Mechanical Maintenance, Electrical Maintenance and Process Operation. The skills
acquired on this programme are highly regarded and valued worldwide. Some companies within the industry will have
beginning because in oil and gas it’s possible to achieve so much.

specific apprenticeship programmes for different disciplines.

Graduate & There is a constant demand for high-quality graduate applicants across the oil and gas industry with a wide range of
Post-graduate technical, commercial and support opportunities are available. Most opportunities are for students with degrees in Keira Hosford works as a Design Engineer in the oil and gas industry. Although the role is
training programme engineering and applied sciences, entry requirements will vary depending on chosen university and course (visit mainly based onshore, she does have to travel offshore to carry out surveys before coming
www.ucas.ac.uk for more information). Openings for those who are qualified in the arts, languages, social sciences and
business studies will usually be on the commercial side of the oil industry, in areas such as marketing/communications,
back to the office to create designs for fabrication.
business development, distribution, finance and law.

As a first step toward your career in oil and gas visit our information portal www.myoilandgascareer.com. Here you will
be able to use our online tool to match your personality to industry job roles and find details of oil and gas companies
‘ Every day is different, sometimes I have to work to very tight deadlines, other times
I work on longer projects. I served a 4 year apprenticeship which was great because I
working in the UK. Most companies have comprehensive graduate recruitment web pages containing a wealth of
information about graduate opportunities. Larger companies also visit universities to give presentations and attend careers
fairs. Most graduate training schemes are advertised during the autumn term for the following September start. In order to
got to study and work at the same time.

succeed and compete well, good preparation is essential for effective applications and job interviews.

Work placements Many companies within the oil and gas industry offer both internships and work placements to students studying related
with combined disciplines (engineering, applied sciences, etc). Most internships are offered to students in the summer before their final year,
qualifications and year-long placements almost always make up the penultimate year of a sandwich degree course. Internships/placements David Buckett is an Accountant in the oil and gas industry and works with Engineers to
are usually project-based and almost always involve some structured training.
determine and track the costs associated with drilling wells. The job involves working with a wide
Research shows they also improve your employability and some larger companies often sponsor successful interns through
range of people from other Accountants and Engineers to Supply Chain professionals. Working with
their final year.
such a wide variety of people has allowed him to gain a lot of knowledge of the industry as whole.

Contact
Organisation name: OPITO
‘ I didn’t set out to work in the oil and gas industry, when I was at school I wanted to
become a sportsman. However, while studying Accountancy at university, I completed a
placement at an oil company and later landed a graduate job. I love the fact I have the
Address: Minerva House, Bruntland Road, Portlethen,Aberdeen, AB12 4QL
opportunity to study for more qualifications and I really hope to travel with my job too, I
Tel: 01224 787800
want to see the world. The top 3 skills required for my role are the ability to multi-task,
Email: info@opito.com
38
www.opito.com
adapt quickly and communicate well.
’ 39
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 44

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Working at Portakabin Group of companies Want to join a company with 200 years experience?

Our people are at the heart of our business and are central to delivering our mission. To Sheffield Forgemasters International Ltd (SFIL), the world's largest independently owned
emphasise this we have developed a set of clear values which guide the way we behave Forgemaster, is a world leader in supplying total engineering packages to solve industry's needs.
towards our colleagues, customers, suppliers and communities. SFIL specialises in a broad range of heavy steel forgings and steel castings as well as stocking
steel ingot and bar. The company continues to supply an increasing global demand for high quality
We have a well developed approach to learning and development, reward our people with
competitive pay and a flexible benefits package, and carry out regular employee surveys. In engineered products to key industries such as defence, nuclear, oil and gas exploration, power
2011 92% of our people said that they were committed to the business and wanted to be part generation, marine and construction.
of its future success and 86% were proud to work here. Our caring family ethos is reflected in
the large number of long serving employees, with 10% having more than 25 years service. This year SFIL scooped the Investment in Skills title, one of just three awards handed out at the
annual NDI awards (Northern Defence Industries). This award demonstrates SFIL’s commitment to
We employ more than 1,400 people in the UK and Europe, providing a range of career
investing in local talent. The recruitment and training of apprentices at Forgemasters has
opportunities from manufacturing and engineering trades to a variety of professional roles in
HR, Finance, IT, Sales and Marketing. addressed serious skills challenges and allowed key skills to be put back into British industry.

Entry level Typical roles and qualifications Entry level Typical roles and qualifications

GCSE/‘A’-level Typical roles for school leavers include administrative and clerical support, perhaps in Finance or customer supports roles. GCSE/‘A’-level A variety of apprenticeships are available for school or college leavers
Standard Grade/ Standard Grade/
Highers We also support our people to gain further vocational qualifications, such as HNCs or HNDs which are relevant to their Highers
professional development.
Apprenticeships SFIL operates an award winning apprenticeships scheme across all of its operational divisions. Roles available include:
Apprenticeships Each year we look to recruit apprentices in traditional construction and engineering trades such as joinery, electrical, • moulders/core-makers
plumbing, wood and metal work machinists. • maintenance fitters
• metallurgists
Ideally you will have already undertaken GCSEs or have work experience relating to these areas. • welders
• pattern makers
Graduate & We regularly look to recruit graduates either directly into related roles to the qualifications achieved or for graduate training • laboratory chemists
Post-graduate programmes, where we will develop your skills and experience in a particular area. For example, Purchasing, Engineering, • production operatives
training programme Marketing or Human Resources. • business and administration.

Location: Sheffield
In all cases we provide well structured, professionally designed programmes to thoroughly develop your knowledge and
Benefits: • Award-winning training and development • Competitive salary • Progression opportunities may include study
understanding of Portakabin Group operations and to help you to develop your career.
towards a HNC/HND or a foundation degree with a local college or university to achieve technician status.

Each year we also look to recruit a number of Commercial Trainees for our Hire Division, providing well established training
For more details please visit: www.sheffieldforgemasters.com/careers/apprenticeships
programmes to give experience and develop skills in our commercial, projects and works business areas.

Graduate & SFIL offers a variety of opportunities for graduates.


In addition we sponsor our people to gain further professional qualifications such as Finance qualifications (CIMA, ACA);
Post-graduate
Human Resources (CIPD) and Engineering (BEng) which are suitable for their roles and career progression.
training programme Benefits: as above plus • Whilst on a Graduate Training Programme you will gain practical experience on the job to
supplement your studies
Work placements and Whilst we do not offer these at present we have a long history of supporting work experience and placement students.
Desirable degrees: Engineering bias
qualifications
For more details please visit: www.sheffieldforgemasters.com/careers/general-vacancies
combined

Work placements and Research and Development roles with associated qualification.
qualifications
combined

Contact
Contact Organisation name: Sheffield Forgemasters International Ltd
Organisation name: Portakabin Address: HR Department, Sheffield Forgemasters International Limited, P.O. Box 286,
Address: Portakabin Head Office, Huntington, York, YO32 9PT Brightside Lane, S9 2RW
Tel: 01904 611655 Tel: 01142 449 071 Ext 407
Email: careers@portakabin.co.uk Email: recruitment@sfel.com
40 41
www.portakabin.co.uk/Careers www.sheffieldforgemasters.com
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 44

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Working at Portakabin Group of companies Want to join a company with 200 years experience?

Our people are at the heart of our business and are central to delivering our mission. To Sheffield Forgemasters International Ltd (SFIL), the world's largest independently owned
emphasise this we have developed a set of clear values which guide the way we behave Forgemaster, is a world leader in supplying total engineering packages to solve industry's needs.
towards our colleagues, customers, suppliers and communities. SFIL specialises in a broad range of heavy steel forgings and steel castings as well as stocking
steel ingot and bar. The company continues to supply an increasing global demand for high quality
We have a well developed approach to learning and development, reward our people with
competitive pay and a flexible benefits package, and carry out regular employee surveys. In engineered products to key industries such as defence, nuclear, oil and gas exploration, power
2011 92% of our people said that they were committed to the business and wanted to be part generation, marine and construction.
of its future success and 86% were proud to work here. Our caring family ethos is reflected in
the large number of long serving employees, with 10% having more than 25 years service. This year SFIL scooped the Investment in Skills title, one of just three awards handed out at the
annual NDI awards (Northern Defence Industries). This award demonstrates SFIL’s commitment to
We employ more than 1,400 people in the UK and Europe, providing a range of career
investing in local talent. The recruitment and training of apprentices at Forgemasters has
opportunities from manufacturing and engineering trades to a variety of professional roles in
HR, Finance, IT, Sales and Marketing. addressed serious skills challenges and allowed key skills to be put back into British industry.

Entry level Typical roles and qualifications Entry level Typical roles and qualifications

GCSE/‘A’-level Typical roles for school leavers include administrative and clerical support, perhaps in Finance or customer supports roles. GCSE/‘A’-level A variety of apprenticeships are available for school or college leavers
Standard Grade/ Standard Grade/
Highers We also support our people to gain further vocational qualifications, such as HNCs or HNDs which are relevant to their Highers
professional development.
Apprenticeships SFIL operates an award winning apprenticeships scheme across all of its operational divisions. Roles available include:
Apprenticeships Each year we look to recruit apprentices in traditional construction and engineering trades such as joinery, electrical, • moulders/core-makers
plumbing, wood and metal work machinists. • maintenance fitters
• metallurgists
Ideally you will have already undertaken GCSEs or have work experience relating to these areas. • welders
• pattern makers
Graduate & We regularly look to recruit graduates either directly into related roles to the qualifications achieved or for graduate training • laboratory chemists
Post-graduate programmes, where we will develop your skills and experience in a particular area. For example, Purchasing, Engineering, • production operatives
training programme Marketing or Human Resources. • business and administration.

Location: Sheffield
In all cases we provide well structured, professionally designed programmes to thoroughly develop your knowledge and
Benefits: • Award-winning training and development • Competitive salary • Progression opportunities may include study
understanding of Portakabin Group operations and to help you to develop your career.
towards a HNC/HND or a foundation degree with a local college or university to achieve technician status.

Each year we also look to recruit a number of Commercial Trainees for our Hire Division, providing well established training
For more details please visit: www.sheffieldforgemasters.com/careers/apprenticeships
programmes to give experience and develop skills in our commercial, projects and works business areas.

Graduate & SFIL offers a variety of opportunities for graduates.


In addition we sponsor our people to gain further professional qualifications such as Finance qualifications (CIMA, ACA);
Post-graduate
Human Resources (CIPD) and Engineering (BEng) which are suitable for their roles and career progression.
training programme Benefits: as above plus • Whilst on a Graduate Training Programme you will gain practical experience on the job to
supplement your studies
Work placements and Whilst we do not offer these at present we have a long history of supporting work experience and placement students.
Desirable degrees: Engineering bias
qualifications
For more details please visit: www.sheffieldforgemasters.com/careers/general-vacancies
combined

Work placements and Research and Development roles with associated qualification.
qualifications
combined

Contact
Contact Organisation name: Sheffield Forgemasters International Ltd
Organisation name: Portakabin Address: HR Department, Sheffield Forgemasters International Limited, P.O. Box 286,
Address: Portakabin Head Office, Huntington, York, YO32 9PT Brightside Lane, S9 2RW
Tel: 01904 611655 Tel: 01142 449 071 Ext 407
Email: careers@portakabin.co.uk Email: recruitment@sfel.com
40 41
www.portakabin.co.uk/Careers www.sheffieldforgemasters.com
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 46

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Employee profiles

‘ At school, I always wanted to do something different. I was greatly inspired by a visitor to the school who was
encouraging young women to consider a career in the male dominated construction industry. I left school with 10
‘ Originally I had not considered applying for an apprenticeship, I was always insistent on staying on at school and
completing my A levels, leading to a degree. After speaking to a friend who had already completed an apprenticeship
through Sheffield Forgemasters I realised what an apprenticeship could offer. I applied and after firstly completing a
GCSEs and went to college to complete a BTEC National Diploma in Electrical and Electronic Engineering, with the group interview and then an individual one, I started my apprenticeship in July 2010.
intention of working in the domestic electrical sector.
I came to SFIL straight from school after completing my GCSEs, with little knowledge about the engineering sector.
Sometimes our ideas and plans can take an unexpected detour. After applying for an apprenticeship at Sheffield SFIL has helped me to build up the knowledge and the skills I require. I have now completed a Level 2 in Performing
Forgemasters I soon found myself in the world of heavy manufacturing and engineering as an electrical maintenance Engineering Operations, a BTEC Level 3 in Materials Engineering and I am now currently working towards a foundation
apprentice. I have since completed an NVQ Level 3 in Electrical Maintenance and am currently working towards a degree in Materials Engineering.
HNC in Electrical and Electronic Engineering. I became a qualified Maintenance Electrician in January of this year and
am very pleased to be the first and currently only female maintenance employee at the company. My job requires me to have a wide range of knowledge throughout each sector of Sheffield Forgemasters. My main
Hannah Berry, role is to support projects related to the manufacture of carbon, low alloy and stainless steel grades for almost all
aged 22, Sheffield Forgemasters has a philosophy of ‘grow your own’ and is therefore very supportive in terms of responding to heavy forging and casting applications. The majority of research and development activity involves aspects of new
Connor Chesman
Electrical personal development needs. I recently completed a Level 3 Award in Periodic Inspection, Testing and Certification of material development and process improvement honed by computer modelling. Trials are expensive and product size
aged 19,
Maintenance Electrical Installations which means I can carry out work for my company that historically needed to be outsourced. My offers no room for error, thus our industry needs to get it ‘right first time’. Computer modelling allows us to analyse
Research and
Engineer job is varied and interesting and ranges from basic routine preventative maintenance to solving DC faults on overhead and perfect virtual scenarios before implementing products and process routes. This allows for reduced risk/cost,
Development technical innovation and enhanced productivity.
cranes or handling major machine problems or shutdowns. If that wasn’t enough, I get to work with some wonderful
Engineer
people, who are more like family than work colleagues. Needless to say, I am very grateful for the opportunity to work
Apprentice The apprenticeship has a structured programme, with one day a week at university, where I learn the theory of
for such a great company.
’ metallurgy and four days at work where I put it into practice. I know the staff at Sheffield Hallam University, my
manager, colleagues and the SFIL training manager are always available to give advice or help with problems.

‘ I left school in 2007 having passed all my GCSEs. I decided to go to college to study A levels in my favourite
subjects - maths and science. After the first year I decided that I wanted to start earning more money than my part
I believe a job at SFIL is a job for life, they have a great reputation and the place has a really friendly atmosphere.
Many of the staff have been with the company for many years, so there is a lot of knowledge and experience around
time job would allow. I heard that Sheffield Forgemasters were looking for an apprentice Forge Estimator and having
applied for the job I was granted an interview. I soon realised that this job was just what I was looking for. As well as
enabling me to develop my interest in maths and science, I would be paid generously in addition to receiving
so I know I am learning from the best.

qualifications.

My apprenticeship is not one that would be perceived as traditional. I work in an office within the technical department
and my role involves the designing of forging profiles for a customer’s product. This includes producing a heat treatment
route, forging times and the cost for the material allocated to the forging. Being experienced and comfortable with
information technology and computers, I soon realised that a lot of the equations we used on a day-to-day basis could be
done by Microsoft Excel. Straight away I created spreadsheets which save us hours every week. Daviyd
Franckeiss,
I am currently completing my third year as an apprentice and in this time I have completed a BTEC Level 3 in Materials aged 22, Forge
Science and an NVQ Level 3 in Laboratory Associated Technical Activities. Sheffield Forgemasters is second to none Estimator
when it comes to training their apprentices. This was made evident to me when I was offered to further my education Apprentice
at Sheffield Hallam University with a foundation degree in Materials Science. I am currently in my first year and I am
very grateful for the opportunity, particularly in these difficult economic times. As for my career aspirations, just like the
Managing Director of the Forge Division who started as an apprentice, I aim to ascend within the company as high as
42 43
possible; if one day I am a director of Forgemasters then I will have happily reached my goal.

CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 46

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Employee profiles

‘ At school, I always wanted to do something different. I was greatly inspired by a visitor to the school who was
encouraging young women to consider a career in the male dominated construction industry. I left school with 10
‘ Originally I had not considered applying for an apprenticeship, I was always insistent on staying on at school and
completing my A levels, leading to a degree. After speaking to a friend who had already completed an apprenticeship
through Sheffield Forgemasters I realised what an apprenticeship could offer. I applied and after firstly completing a
GCSEs and went to college to complete a BTEC National Diploma in Electrical and Electronic Engineering, with the group interview and then an individual one, I started my apprenticeship in July 2010.
intention of working in the domestic electrical sector.
I came to SFIL straight from school after completing my GCSEs, with little knowledge about the engineering sector.
Sometimes our ideas and plans can take an unexpected detour. After applying for an apprenticeship at Sheffield SFIL has helped me to build up the knowledge and the skills I require. I have now completed a Level 2 in Performing
Forgemasters I soon found myself in the world of heavy manufacturing and engineering as an electrical maintenance Engineering Operations, a BTEC Level 3 in Materials Engineering and I am now currently working towards a foundation
apprentice. I have since completed an NVQ Level 3 in Electrical Maintenance and am currently working towards a degree in Materials Engineering.
HNC in Electrical and Electronic Engineering. I became a qualified Maintenance Electrician in January of this year and
am very pleased to be the first and currently only female maintenance employee at the company. My job requires me to have a wide range of knowledge throughout each sector of Sheffield Forgemasters. My main
Hannah Berry, role is to support projects related to the manufacture of carbon, low alloy and stainless steel grades for almost all
aged 22, Sheffield Forgemasters has a philosophy of ‘grow your own’ and is therefore very supportive in terms of responding to heavy forging and casting applications. The majority of research and development activity involves aspects of new
Connor Chesman
Electrical personal development needs. I recently completed a Level 3 Award in Periodic Inspection, Testing and Certification of material development and process improvement honed by computer modelling. Trials are expensive and product size
aged 19,
Maintenance Electrical Installations which means I can carry out work for my company that historically needed to be outsourced. My offers no room for error, thus our industry needs to get it ‘right first time’. Computer modelling allows us to analyse
Research and
Engineer job is varied and interesting and ranges from basic routine preventative maintenance to solving DC faults on overhead and perfect virtual scenarios before implementing products and process routes. This allows for reduced risk/cost,
Development technical innovation and enhanced productivity.
cranes or handling major machine problems or shutdowns. If that wasn’t enough, I get to work with some wonderful
Engineer
people, who are more like family than work colleagues. Needless to say, I am very grateful for the opportunity to work
Apprentice The apprenticeship has a structured programme, with one day a week at university, where I learn the theory of
for such a great company.
’ metallurgy and four days at work where I put it into practice. I know the staff at Sheffield Hallam University, my
manager, colleagues and the SFIL training manager are always available to give advice or help with problems.

‘ I left school in 2007 having passed all my GCSEs. I decided to go to college to study A levels in my favourite
subjects - maths and science. After the first year I decided that I wanted to start earning more money than my part
I believe a job at SFIL is a job for life, they have a great reputation and the place has a really friendly atmosphere.
Many of the staff have been with the company for many years, so there is a lot of knowledge and experience around
time job would allow. I heard that Sheffield Forgemasters were looking for an apprentice Forge Estimator and having
applied for the job I was granted an interview. I soon realised that this job was just what I was looking for. As well as
enabling me to develop my interest in maths and science, I would be paid generously in addition to receiving
so I know I am learning from the best.

qualifications.

My apprenticeship is not one that would be perceived as traditional. I work in an office within the technical department
and my role involves the designing of forging profiles for a customer’s product. This includes producing a heat treatment
route, forging times and the cost for the material allocated to the forging. Being experienced and comfortable with
information technology and computers, I soon realised that a lot of the equations we used on a day-to-day basis could be
done by Microsoft Excel. Straight away I created spreadsheets which save us hours every week. Daviyd
Franckeiss,
I am currently completing my third year as an apprentice and in this time I have completed a BTEC Level 3 in Materials aged 22, Forge
Science and an NVQ Level 3 in Laboratory Associated Technical Activities. Sheffield Forgemasters is second to none Estimator
when it comes to training their apprentices. This was made evident to me when I was offered to further my education Apprentice
at Sheffield Hallam University with a foundation degree in Materials Science. I am currently in my first year and I am
very grateful for the opportunity, particularly in these difficult economic times. As for my career aspirations, just like the
Managing Director of the Forge Division who started as an apprentice, I aim to ascend within the company as high as
42 43
possible; if one day I am a director of Forgemasters then I will have happily reached my goal.

CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 48

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Working for the largest private sector employer in the UK Employee profiles

Tesco is the UK’s largest retailer offering food and non-food products (such as
clothing and general merchandise) and a variety of services which include banking,
insurance, telecoms, electrical goods and many more. We have over 530,000
colleagues around the world, with over 310,000 in the UK working in our stores,
distribution centres and offices. We have over 2,900 stores in the UK and operate
in 12 countries such as Thailand, China, Poland, Czech Republic and Turkey.

Tesco is the largest private sector employer in the UK and offers a competitive
package of pay and benefits for all jobs, whether as customer assistants or
managers in our stores, distribution centres and offices. More specialised roles
such as Marketing, Commercial, Property, IT and Finance are based at our offices
in Hertfordshire.

Entry level Typical roles and qualifications

GCSE/'A'-level Our Commercial Development Programme is the chance to kick start a successful career in the Commercial division as a
Standard Grade/ Trainee Buyer or Trainee Merchandiser based in our head office in Hertfordshire. You’ll learn how, as the largest retailer in the
Highers country, we keep our competitive edge within the marketplace, always putting the customer at the heart of everything we do.
Requirements: GCSEs in Maths and English, at grade C or above; 240 UCAS points; passion to work in a retail office;
hunger to succeed. Applications open in August.

Our Trainee Management Programme is a 12 month hands on, fast track management programme. Trainees are given
responsibilities from early on in their programme. With coaching and support Trainees are developed to a Line Manager role in
What’s your educational background & why Tesco?
six months and supported in their first appointment role for the remaining six months of the programme.
Requirements: 3 A levels or equivalent, at grade C or above and 240 UCAS points. Applications open in September.
Benefits: Competitive salary, excellent benefits package and much more.
Please visit our website for more details: www.tesco-careers.com
‘ Before starting at Tesco I studied Business, English, History and General Studies for my A Levels. Once I finished
college I decided to take a gap year where I worked to save money to travel around Australia. The following year I
attended Sheffield Hallam University to study a degree in Business. I did not find the course stimulating and as soon
Apprenticeships Clothing Apprenticeship (Level 4 Fashion qualification): Programme starts in September and runs over 2 years, where as I came across the Commercial Development Programme at Tesco it seemed extremely exciting so I decided this
students spend 2 x 12 month rotational placements in merchandising and buying while studying for a fashion industry
was the route I wanted to follow. The opportunity to work at a large, ever changing company like Tesco seemed very
recognised qualification from Fashion Retail Academy. Applications open in September.

Retail Apprenticeship (currently for internal colleagues only): City & Guilds qualification – The programme starts every
September in selected stores and runs over a minimum of 12 months. Qualification Curriculum Framework (QCF) – on-the-
appealing; I knew Tesco would offer outstanding training and many promotional opportunities.

job training for QCF in Retail Level 2 – practical skills and knowledge of retail. What does your typical day look like?
Benefits: Same as above
Please visit our website for more details: www.tesco-careers.com ‘ I currently work as a Trainee Assistant Buyer for the Tesco DVD Department. This area is ever changing as there are
new releases every week. I have various responsibilities which include product set-up; selection and pricing whilst also
Graduate & We offer a variety of different graduate programmes across our offices, stores and distribution centres. working closely with our external marketing teams to ensure our point of sale posters are accurate and appealing.
Post-graduate
During day-to-day activities I frequently interact with film studio suppliers as I aim to strengthen my negotiation skills in
training programme Store Management Programme: A fast track programme to develop graduates to a Store Manager role after two years.
This programme gives graduates the foundations for becoming a future leader of Tesco with a target goal of Director after 5
yrs. We also have specialist pre-registration pharmacy and optometry programmes.
order to progress with my development.

Office Graduate Programmes: A wide range of specialist programmes including (but not limited to) Buying/ Procurement, What major challenges have you had to face to date?
Marketing, Merchandising, Property, IT and Finance.

Distribution Management Programme: A fast track management programme that focuses graduates to understand all
Jack Dickie –
Trainee Buyer
‘ I have had to face various challenges since joining the Commercial Development Programme. Before I started my
ability on excel was very limited so I have had to learn and attend training courses to dramatically improve my skills in
areas of distribution and logistics management. that area. Another challenge initially was adjusting to the Monday-Friday working hours as I came straight from a year
on Commercial
Requirements: 2:1 degree needed. UCAS points and degree discipline requirements vary depending on the programme.
Applications open in September.
Development
Programme
at university, but this soon becomes routine when you enjoy your role.

Benefits: Same as above. What has been the biggest learning for you to date whilst on the programme?
Please visit our website for more details: www.tesco-graduates.com

Work placements
with combined
We also offer industrial placements and internship opportunities for undergraduates - please visit the website above for
more details.
‘ Learning that decisions and actions you take affect Tesco stores nationwide and dealing with that responsibility.

What would your top 3 tips be for potential applicants who are considering applying for a
qualifications
school leaver programme?

Contact

‘ Ask as many questions as you can – people will be more than happy to help!
• Take thorough notes – when you are learning a process for the first time, always take in-depth notes so you
Organisation name: TESCO have advice to refer to.
Address: Tesco Stores Ltd, New Tesco House, Delamare Road, Cheshunt, Herts EN8 9SL
44
www.tesco-careers.com
• Be enthusiastic and willing to learn.
’ 45
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 48

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Working for the largest private sector employer in the UK Employee profiles

Tesco is the UK’s largest retailer offering food and non-food products (such as
clothing and general merchandise) and a variety of services which include banking,
insurance, telecoms, electrical goods and many more. We have over 530,000
colleagues around the world, with over 310,000 in the UK working in our stores,
distribution centres and offices. We have over 2,900 stores in the UK and operate
in 12 countries such as Thailand, China, Poland, Czech Republic and Turkey.

Tesco is the largest private sector employer in the UK and offers a competitive
package of pay and benefits for all jobs, whether as customer assistants or
managers in our stores, distribution centres and offices. More specialised roles
such as Marketing, Commercial, Property, IT and Finance are based at our offices
in Hertfordshire.

Entry level Typical roles and qualifications

GCSE/'A'-level Our Commercial Development Programme is the chance to kick start a successful career in the Commercial division as a
Standard Grade/ Trainee Buyer or Trainee Merchandiser based in our head office in Hertfordshire. You’ll learn how, as the largest retailer in the
Highers country, we keep our competitive edge within the marketplace, always putting the customer at the heart of everything we do.
Requirements: GCSEs in Maths and English, at grade C or above; 240 UCAS points; passion to work in a retail office;
hunger to succeed. Applications open in August.

Our Trainee Management Programme is a 12 month hands on, fast track management programme. Trainees are given
responsibilities from early on in their programme. With coaching and support Trainees are developed to a Line Manager role in
What’s your educational background & why Tesco?
six months and supported in their first appointment role for the remaining six months of the programme.
Requirements: 3 A levels or equivalent, at grade C or above and 240 UCAS points. Applications open in September.
Benefits: Competitive salary, excellent benefits package and much more.
Please visit our website for more details: www.tesco-careers.com
‘ Before starting at Tesco I studied Business, English, History and General Studies for my A Levels. Once I finished
college I decided to take a gap year where I worked to save money to travel around Australia. The following year I
attended Sheffield Hallam University to study a degree in Business. I did not find the course stimulating and as soon
Apprenticeships Clothing Apprenticeship (Level 4 Fashion qualification): Programme starts in September and runs over 2 years, where as I came across the Commercial Development Programme at Tesco it seemed extremely exciting so I decided this
students spend 2 x 12 month rotational placements in merchandising and buying while studying for a fashion industry
was the route I wanted to follow. The opportunity to work at a large, ever changing company like Tesco seemed very
recognised qualification from Fashion Retail Academy. Applications open in September.

Retail Apprenticeship (currently for internal colleagues only): City & Guilds qualification – The programme starts every
September in selected stores and runs over a minimum of 12 months. Qualification Curriculum Framework (QCF) – on-the-
appealing; I knew Tesco would offer outstanding training and many promotional opportunities.

job training for QCF in Retail Level 2 – practical skills and knowledge of retail. What does your typical day look like?
Benefits: Same as above
Please visit our website for more details: www.tesco-careers.com ‘ I currently work as a Trainee Assistant Buyer for the Tesco DVD Department. This area is ever changing as there are
new releases every week. I have various responsibilities which include product set-up; selection and pricing whilst also
Graduate & We offer a variety of different graduate programmes across our offices, stores and distribution centres. working closely with our external marketing teams to ensure our point of sale posters are accurate and appealing.
Post-graduate
During day-to-day activities I frequently interact with film studio suppliers as I aim to strengthen my negotiation skills in
training programme Store Management Programme: A fast track programme to develop graduates to a Store Manager role after two years.
This programme gives graduates the foundations for becoming a future leader of Tesco with a target goal of Director after 5
yrs. We also have specialist pre-registration pharmacy and optometry programmes.
order to progress with my development.

Office Graduate Programmes: A wide range of specialist programmes including (but not limited to) Buying/ Procurement, What major challenges have you had to face to date?
Marketing, Merchandising, Property, IT and Finance.

Distribution Management Programme: A fast track management programme that focuses graduates to understand all
Jack Dickie –
Trainee Buyer
‘ I have had to face various challenges since joining the Commercial Development Programme. Before I started my
ability on excel was very limited so I have had to learn and attend training courses to dramatically improve my skills in
areas of distribution and logistics management. that area. Another challenge initially was adjusting to the Monday-Friday working hours as I came straight from a year
on Commercial
Requirements: 2:1 degree needed. UCAS points and degree discipline requirements vary depending on the programme.
Applications open in September.
Development
Programme
at university, but this soon becomes routine when you enjoy your role.

Benefits: Same as above. What has been the biggest learning for you to date whilst on the programme?
Please visit our website for more details: www.tesco-graduates.com

Work placements
with combined
We also offer industrial placements and internship opportunities for undergraduates - please visit the website above for
more details.
‘ Learning that decisions and actions you take affect Tesco stores nationwide and dealing with that responsibility.

What would your top 3 tips be for potential applicants who are considering applying for a
qualifications
school leaver programme?

Contact

‘ Ask as many questions as you can – people will be more than happy to help!
• Take thorough notes – when you are learning a process for the first time, always take in-depth notes so you
Organisation name: TESCO have advice to refer to.
Address: Tesco Stores Ltd, New Tesco House, Delamare Road, Cheshunt, Herts EN8 9SL
44
www.tesco-careers.com
• Be enthusiastic and willing to learn.
’ 45
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 50

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Employee profiles Working at UNISON

What’s your educational background & why Tesco? UNISON is the UK’s biggest public service trade union. It represents 1.3 million members who

‘ I studied Spanish, Economics, Chemistry & General Studies at my school in Sheffield, and was accepted into
Loughborough University in 2009. However due to family commitments I left after a year and knew that it was not the
deliver essential services to the public. These are services that protect, enrich and change
lives. Its members work in all areas of public service.
right path for me. I stayed at home doing bits and pieces before deciding that I wanted a job with real career
As a trade union, UNISON represents and supports its members in issues at work. It looks
prospects. I looked on a job website and came across the CDP. Right from the start I knew this was where I wanted to
after their welfare and campaigns for changes on their behalf. UNISON also has a role in local
be, and recognised what an opportunity it was to get on with my future.
’ and national negotiations and in collective bargaining. This is where UNISON negotiates with
employers and groups of employers for all its members collectively. One of its key roles is in
What does your typical day look like? campaigning on behalf of members. This could be for changes that will benefit members

‘ The most important thing I do for my team is gather enough information for everyone else to do their job properly.
This includes sales reports, making sure there is enough stock in stores, and working with suppliers to achieve
such as better wages or working conditions or against policies that threaten members’ jobs.
UNISON therefore campaigns against government spending cuts that will have a negative
deliveries. I report directly to my Merchandise Planner but also help the two Assistant Merchandise Planners on my impact on public services and those employed in this sector. Public sector cuts planned by
team. Most recently I have been given the opportunity to manage all the ‘Express’ size stores in Central Europe for the the coalition government in 2012 would mean more than 730,000 public service job cuts.
Home department. This proves that it doesn’t matter what your background is, if you come to work and stay
UNISON employs 1200 staff, approximately 370 at the UNISON Centre in London and the
enthusiastic, managers will recognise and reward this.
’ remainder in our 12 regions across the UK, including Northern Ireland.
What major challenges have you had to face to date?
Helen Vaughan –
Trainee
‘ The biggest challenge I have had to face is to be confident in my role. It’s often easy to fade into the background Entry level Typical roles and qualifications
Merchandiser on
Commercial
Development
but you have to remind yourselves that you were recruited for a reason, and a little self-belief goes a long way.
’ GCSE/‘A’-level
Standard Grade/
UNISON offers a wide range of opportunities across the organisation, from people who have the potential to be trade union
What has been the biggest learning for you to date whilst on the programme? organisers who work in our regions, supporting branch activists in recruiting, developing and representing UNISON
Programme

‘ The biggest difference between school and the programme is that you don’t get half days at work! It is a full-time
job and that commitment is quite a big thing to get your head around if you’re used to doing 9-3 at school or college.
Highers members, to the many career options available in our national UNISON Centre. These range from admin and support roles
to the highly-skilled negotiators who set national bargaining policies and standards, legal advisors, policy and campaigns
specialists and IT or communications staff. Qualifications will vary depending on the role.
Time management is key to staying on top of things but there are plenty of training courses that can teach you how to
be more effective with your time.
’ Benefits: • 32 days annual leave plus 11 public and extra statutory holidays • UNISON staff pension scheme • Relocation
expenses (where applicable) • Car (where needed for the post) • Interest-free season ticket loan • Cycle-to-work scheme
What would your top 3 tips be for potential applicants who are considering applying for a
• Time off for public duties • Full training and development support • Parental/carers leave • Maternity leave • Adoption leave
school leaver programme?
• Job share scheme • Childcare allowance/childcare voucher scheme • Employee assistance programme • Occupational

‘ The top 3 tips I would give to potential applicants are to always be optimistic, ask questions and don’t be afraid to health scheme.
stand up for what you believe in. Oh and write everything down!
’ Apprenticeships UNISON is currently developing an apprenticeship scheme in administration and campaigning.

Graduate & UNISON is a supporter of lifelong learning and encourages all staff to undertake study that will help them develop in their
Post-graduate jobs and their careers. The Learning Support Scheme is a programme of support for staff who wish to undertake a course
training programme of study to enable them to gain further qualifications e.g. graduate degrees, post-graduate and professional qualifications.

Work placements Not offered at present.


with combined
qualifications

Contact
Organisation name: UNISON
Address: UNISON Centre, 130 Euston Road, London NW1 2AY
Tel: 0845 355 0845
46 47
www.unison.org.uk/jobs
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 50

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Working at UNISON

What’s your educational background & why Tesco? UNISON is the UK’s biggest public service trade union. It represents 1.3 million members who

‘ I studied Spanish, Economics, Chemistry & General Studies at my school in Sheffield, and was accepted into
Loughborough University in 2009. However due to family commitments I left after a year and knew that it was not the
deliver essential services to the public. These are services that protect, enrich and change
lives. Its members work in all areas of public service.
right path for me. I stayed at home doing bits and pieces before deciding that I wanted a job with real career
As a trade union, UNISON represents and supports its members in issues at work. It looks
prospects. I looked on a job website and came across the CDP. Right from the start I knew this was where I wanted to
after their welfare and campaigns for changes on their behalf. UNISON also has a role in local
be, and recognised what an opportunity it was to get on with my future.
’ and national negotiations and in collective bargaining. This is where UNISON negotiates with
employers and groups of employers for all its members collectively. One of its key roles is in
What does your typical day look like? campaigning on behalf of members. This could be for changes that will benefit members

‘ The most important thing I do for my team is gather enough information for everyone else to do their job properly.
This includes sales reports, making sure there is enough stock in stores, and working with suppliers to achieve
such as better wages or working conditions or against policies that threaten members’ jobs.
UNISON therefore campaigns against government spending cuts that will have a negative
deliveries. I report directly to my Merchandise Planner but also help the two Assistant Merchandise Planners on my impact on public services and those employed in this sector. Public sector cuts planned by
team. Most recently I have been given the opportunity to manage all the ‘Express’ size stores in Central Europe for the the coalition government in 2012 would mean more than 730,000 public service job cuts.
Home department. This proves that it doesn’t matter what your background is, if you come to work and stay
UNISON employs 1200 staff, approximately 370 at the UNISON Centre in London and the
enthusiastic, managers will recognise and reward this.
’ remainder in our 12 regions across the UK, including Northern Ireland.
What major challenges have you had to face to date?
Helen Vaughan –
Trainee
‘ The biggest challenge I have had to face is to be confident in my role. It’s often easy to fade into the background Entry level Typical roles and qualifications
Merchandiser on
Commercial
Development
but you have to remind yourselves that you were recruited for a reason, and a little self-belief goes a long way.
’ GCSE/‘A’-level
Standard Grade/
UNISON offers a wide range of opportunities across the organisation, from people who have the potential to be trade union
What has been the biggest learning for you to date whilst on the programme? organisers who work in our regions, supporting branch activists in recruiting, developing and representing UNISON
Programme

‘ The biggest difference between school and the programme is that you don’t get half days at work! It is a full-time
job and that commitment is quite a big thing to get your head around if you’re used to doing 9-3 at school or college.
Highers members, to the many career options available in our national UNISON Centre. These range from admin and support roles
to the highly-skilled negotiators who set national bargaining policies and standards, legal advisors, policy and campaigns
specialists and IT or communications staff. Qualifications will vary depending on the role.
Time management is key to staying on top of things but there are plenty of training courses that can teach you how to
be more effective with your time.
’ Benefits: • 32 days annual leave plus 11 public and extra statutory holidays • UNISON staff pension scheme • Relocation
expenses (where applicable) • Car (where needed for the post) • Interest-free season ticket loan • Cycle-to-work scheme
What would your top 3 tips be for potential applicants who are considering applying for a
• Time off for public duties • Full training and development support • Parental/carers leave • Maternity leave • Adoption leave
school leaver programme?
• Job share scheme • Childcare allowance/childcare voucher scheme • Employee assistance programme • Occupational

‘ The top 3 tips I would give to potential applicants are to always be optimistic, ask questions and don’t be afraid to health scheme.
stand up for what you believe in. Oh and write everything down!
’ Apprenticeships UNISON is currently developing an apprenticeship scheme in administration and campaigning.

Graduate & UNISON is a supporter of lifelong learning and encourages all staff to undertake study that will help them develop in their
Post-graduate jobs and their careers. The Learning Support Scheme is a programme of support for staff who wish to undertake a course
training programme of study to enable them to gain further qualifications e.g. graduate degrees, post-graduate and professional qualifications.

Work placements Not offered at present.


with combined
qualifications

Contact
Organisation name: UNISON
Address: UNISON Centre, 130 Euston Road, London NW1 2AY
Tel: 0845 355 0845
46 47
www.unison.org.uk/jobs
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 52

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Virgin Media: a better place to live and work Fancy enjoying work?

Virgin Media’s mission is to be the UK’s favourite entertainment and


RED HEARTFELT STRAIGHT INSATIABLE SMART DELIGHTFULLY
HOT SERVICE UP CURIOSITY DISRUPTION SURPRISING
communications brand – putting our customers first in everything we do. To get
there, we need every one of the 14,000 people we employ in offices right across
the country. After all, it’s these people who represent us and deliver heartfelt
service to our customers. It’s a bonus that they’re super proud to work for us. At Virgin Media, we look for people who aren’t afraid to think differently. Our people are all different ages. They come from many different
backgrounds. Naturally, you’ll be friendly, hard working and keen to put customers first – and if you love people, and you’re passionate about our

But it’s not just customer service that wins us fans. Our technology is right up products, all the better. In return, you’ll find a company that treats you with respect, listens to your views, looks after you, and most importantly

there too. We now bring ultrafast broadband to more than half of UK homes at encourages you to be yourself.

speeds up to 120Mb – seriously quick! And that’s us just getting started…along


with our home and mobile telephone services and systems for UK organisations, We’ve loads to offer. As well as lots of benefits and the feeling you get when you love coming to work every day to make a difference, we give you

we’ve developed the most advanced interactive television service on the market – mega discounts on all our great products – so your home can feel super connected and ready for entertaining. Plus, we know that if our people feel

combining traditional telly, on demand programming and the best of the web. passionate about our products, our customers will, too. And not only that, but when you work for us you can also offer your mates a great discount.

Entry level Typical roles and qualifications Graduate profile


GCSE/‘A’-level We offer a variety of apprenticeships for school and college leavers.
Standard Grade/ How long have you worked at Virgin Media and what have you been up to so far?
Highers

Apprenticeships Virgin Media’s apprenticeship scheme is an amazing way to earn while you learn. It gives you the chance to experience the exciting
‘ I’ve been here for nearly 2 years and I’m just coming to the end of my third placement. The scheme structure
involves rotating between roles, ensuring a diverse experience of the business and allowing you to generate a wide
world of Virgin Media and study for nationally recognised qualifications. Our Intermediate apprenticeship gets you in front of our
customers to install and look after our innovative, award winning services. You’ll need GCSE english and maths and ideally a
science or technology qualification too.
range of skills that are key to your personal development.

How did you find the induction?

If you've completed your A Levels you could join us through an Advanced apprenticeship. These roles tend to be more technical
‘ The induction provided a fantastic oversight into the journey the company’s taken, and the strategic goals for the future.
and involve looking after the maintenance and growth of our network – including planning, civil engineering and network
maintenance and repair. You can also study all the way up to HNC/D level through our Higher apprenticeship. These engineers are
responsible for bespoke business to business solutions and maintain the quality of the signal on our network. You'll also work
Crucially, the induction made me feel comfortable – that this was a place where I felt I could build a successful career.

Please can you name three characteristics you think you need to succeed on this scheme?
towards CCNA and CCNP accreditation.
Benefits include: • Competitive salaries • 25 days’ paid holiday • Pension scheme and many more.
For more details please visit: www.careers.virginmedia.com/apprentices
‘ • Drive – To show willing, and eagerness to take on new responsibilities, and to make the most of the opportunities
you’re presented with.
• Confidence – Asking questions and making mistakes are crucial elements of the learning process.
Graduate & Our graduate programme is designed to equip you with the skills and experience you need to set up a great career at Virgin
Post-graduate
training programme
Media. It’ll stretch you, challenge you and bring out your best side in everything you do. You’ll have the opportunity to rotate
through a number of different roles which will broaden your experience and expose you to a number of areas in the business. We
• Discipline – No one wants to study after a day at work, but that’s a commitment you make when joining the scheme.
’ Max Adkins,
Finance
have opportunities across Virgin Media, including Engineering, People, Finance and Sales. How has Virgin Media supported your career and ambitions? Graduate,
Desirable degree: You’ve obtained or you’re predicted to obtain a 2:1 or above.
Benefits include: • Competitive salaries at £26,000 • £2,000 welcome aboard bonus • The potential for a 5% annual
performance bonus.
‘ Virgin Media has provided opportunities and exposure to all areas of the business that I simply wouldn’t have had in
an entry level finance role elsewhere. My managers have constantly supported my involvement and invited me to
Hampshire

For more details please visit: www.virginmediagraduates.co.uk


senior discussions, and a focus on my personal development plan gives strong direction to my career.

Work placements and We offer a 12 month internship programme to help you to kick start a career at Virgin Media. We’ll help you develop the skills What do you think of Virgin Media’s benefits? Is there one in particular you think really stands out?
qualifications
combined
you’ve learned at university and ensure you gain real experience as a key team member in the Virgin Media family.
‘ The out of office study leave our finance graduates receive is invaluable; this benefit is certainly not afforded to my

You’re predicted to obtain a 2:1 or above in your degree.


classmates at other companies.

Benefits include: • Competitive salaries at £16,500 • £1,000 welcome aboard bonus, plus potential bonus as above. Why would you recommend Virgin Media to a friend?
We offer a small number of opportunities across Virgin Media. For more details please visit: www.virginmediagraduates.co.uk
‘ I come to work in a positive and supportive environment. Virgin Media is the perfect place to start your career.

Contact
Organisation name: Virgin Media
Address: 270 Bartley Way, Bartleywood, Hook, RG27 9UP
Tel: 0800 052 0626
48 49
www.careers.virginmedia.com
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 52

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Virgin Media: a better place to live and work Fancy enjoying work?

Virgin Media’s mission is to be the UK’s favourite entertainment and


RED HEARTFELT STRAIGHT INSATIABLE SMART DELIGHTFULLY
HOT SERVICE UP CURIOSITY DISRUPTION SURPRISING
communications brand – putting our customers first in everything we do. To get
there, we need every one of the 14,000 people we employ in offices right across
the country. After all, it’s these people who represent us and deliver heartfelt
service to our customers. It’s a bonus that they’re super proud to work for us. At Virgin Media, we look for people who aren’t afraid to think differently. Our people are all different ages. They come from many different
backgrounds. Naturally, you’ll be friendly, hard working and keen to put customers first – and if you love people, and you’re passionate about our

But it’s not just customer service that wins us fans. Our technology is right up products, all the better. In return, you’ll find a company that treats you with respect, listens to your views, looks after you, and most importantly

there too. We now bring ultrafast broadband to more than half of UK homes at encourages you to be yourself.

speeds up to 120Mb – seriously quick! And that’s us just getting started…along


with our home and mobile telephone services and systems for UK organisations, We’ve loads to offer. As well as lots of benefits and the feeling you get when you love coming to work every day to make a difference, we give you

we’ve developed the most advanced interactive television service on the market – mega discounts on all our great products – so your home can feel super connected and ready for entertaining. Plus, we know that if our people feel

combining traditional telly, on demand programming and the best of the web. passionate about our products, our customers will, too. And not only that, but when you work for us you can also offer your mates a great discount.

Entry level Typical roles and qualifications Graduate profile


GCSE/‘A’-level We offer a variety of apprenticeships for school and college leavers.
Standard Grade/ How long have you worked at Virgin Media and what have you been up to so far?
Highers

Apprenticeships Virgin Media’s apprenticeship scheme is an amazing way to earn while you learn. It gives you the chance to experience the exciting
‘ I’ve been here for nearly 2 years and I’m just coming to the end of my third placement. The scheme structure
involves rotating between roles, ensuring a diverse experience of the business and allowing you to generate a wide
world of Virgin Media and study for nationally recognised qualifications. Our Intermediate apprenticeship gets you in front of our
customers to install and look after our innovative, award winning services. You’ll need GCSE english and maths and ideally a
science or technology qualification too.
range of skills that are key to your personal development.

How did you find the induction?

If you've completed your A Levels you could join us through an Advanced apprenticeship. These roles tend to be more technical
‘ The induction provided a fantastic oversight into the journey the company’s taken, and the strategic goals for the future.
and involve looking after the maintenance and growth of our network – including planning, civil engineering and network
maintenance and repair. You can also study all the way up to HNC/D level through our Higher apprenticeship. These engineers are
responsible for bespoke business to business solutions and maintain the quality of the signal on our network. You'll also work
Crucially, the induction made me feel comfortable – that this was a place where I felt I could build a successful career.

Please can you name three characteristics you think you need to succeed on this scheme?
towards CCNA and CCNP accreditation.
Benefits include: • Competitive salaries • 25 days’ paid holiday • Pension scheme and many more.
For more details please visit: www.careers.virginmedia.com/apprentices
‘ • Drive – To show willing, and eagerness to take on new responsibilities, and to make the most of the opportunities
you’re presented with.
• Confidence – Asking questions and making mistakes are crucial elements of the learning process.
Graduate & Our graduate programme is designed to equip you with the skills and experience you need to set up a great career at Virgin
Post-graduate
training programme
Media. It’ll stretch you, challenge you and bring out your best side in everything you do. You’ll have the opportunity to rotate
through a number of different roles which will broaden your experience and expose you to a number of areas in the business. We
• Discipline – No one wants to study after a day at work, but that’s a commitment you make when joining the scheme.
’ Max Adkins,
Finance
have opportunities across Virgin Media, including Engineering, People, Finance and Sales. How has Virgin Media supported your career and ambitions? Graduate,
Desirable degree: You’ve obtained or you’re predicted to obtain a 2:1 or above.
Benefits include: • Competitive salaries at £26,000 • £2,000 welcome aboard bonus • The potential for a 5% annual
performance bonus.
‘ Virgin Media has provided opportunities and exposure to all areas of the business that I simply wouldn’t have had in
an entry level finance role elsewhere. My managers have constantly supported my involvement and invited me to
Hampshire

For more details please visit: www.virginmediagraduates.co.uk


senior discussions, and a focus on my personal development plan gives strong direction to my career.

Work placements and We offer a 12 month internship programme to help you to kick start a career at Virgin Media. We’ll help you develop the skills What do you think of Virgin Media’s benefits? Is there one in particular you think really stands out?
qualifications
combined
you’ve learned at university and ensure you gain real experience as a key team member in the Virgin Media family.
‘ The out of office study leave our finance graduates receive is invaluable; this benefit is certainly not afforded to my

You’re predicted to obtain a 2:1 or above in your degree.


classmates at other companies.

Benefits include: • Competitive salaries at £16,500 • £1,000 welcome aboard bonus, plus potential bonus as above. Why would you recommend Virgin Media to a friend?
We offer a small number of opportunities across Virgin Media. For more details please visit: www.virginmediagraduates.co.uk
‘ I come to work in a positive and supportive environment. Virgin Media is the perfect place to start your career.

Contact
Organisation name: Virgin Media
Address: 270 Bartley Way, Bartleywood, Hook, RG27 9UP
Tel: 0800 052 0626
48 49
www.careers.virginmedia.com
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 54

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Graduate profile Apprentice profile

How would you describe working at Virgin Media to a friend?

‘ A challenge – no two days are the same for me which keeps me on my toes and makes my job interesting. Also the
environment to work in and the people I work with are second to none.

What’s the best thing about the scheme?

‘ The engineering graduate scheme gives you real exposure to the business and the opportunity to get stuck right in
with high level projects where you can make a real difference. My line managers on my rotations have all been really
supportive and allowed me to get involved in areas where I’ve had a particular interest. Also, the training has provided
me with many skills in order to be successful and confident in job roles in the future.

What parts of the programme really interest you?

‘ The rotation scheme was definitely of real interest to me, as it allowed me to move into different areas to get a real
understanding of how the engineering team comes together. It was also a chance to trial a team which I may want to be part
of in the future. Also, core training where I have developed skills in order that will help me be successful in the future.

Please can you name three characteristics you think you need to succeed on this scheme?

Laura
‘ • Self-motivation – There are a lot of opportunities to be had.
• Determination – Be prepared to go the extra mile with both work and colleagues.
What made you choose an apprenticeship?

Baskeyfield,
Engineering
• Sense of humour!
’ ‘ It’s a good way to get into a full time career without having had much previous experience in the field – and I can
earn while I learn. Once I complete my apprenticeship I’m guaranteed to go into full time work with Virgin Media

Graduate, What do you think of Virgin Media’s benefits? Is there one in particular you think is really great?
along with a healthy 50% pay rise having gained my ICT qualifications.

Hampshire
‘ There are too many! Personally, the flexibility of my job.
’ How would you describe working at Virgin Media?

How long have you worked at Virgin Media and what have you been up to so far?
‘ It’s a fun environment to work in and I enjoy meeting different customers every day. You never know what to

‘ I am just coming to the end of the two year engineering graduate scheme. I’ve worked in three of the many different
engineering teams at Virgin Media. I have been involved in many different projects and business as usual tasks – which

expect as every day is different. It’s never boring.

What are the highlights of your apprenticeship so far?


have all allowed me to develop new skills and built on existing ones. I’ve been able to get hands on with the kit we use
and get a real exposure to the technologies at Virgin Media.
’ ‘ Seeing myself achieve all of the goals I have been set by my apprenticeship team and local manager while
progressing through the stages of the scheme to the highest standard I can deliver. I have done more than I thought

How has Virgin Media supported your career and ambitions?


I could do.

‘ There’s been a lot of support for my future ambitions. I’m really keen to achieve my engineering chartership status
Please can you name three characteristics that you think you need to succeed as an apprentice?
and Virgin Media has helped to support this with a mentor and plenty of training in order for me to reach my goal.
’ ‘ • Enthusiasm
• Strong character

Jose Perestrelo,
Apprentice Field
• Total commitment. To the brand and customers’ needs.

What do you think of Virgin Media’s benefits? Is there one in particular you think is really great?
Technician,
London ‘ The benefits are many and amazing. I get opportunities to earn bonuses for achieving targets, I get many benefits
with other Virgin Group companies and I’ve also just got my discounted Oyster card that’s available for apprentices
working within London.

How would you describe a typical day as a Virgin Media apprentice?

‘ Every day is different at Virgin Media. I get to meet new customers every day and I really do see some interesting
characters in the field. It never gets predictable and you never know what’s going to be round the next corner which
is something I also enjoy.

Why would you recommend Virgin Media to a friend?

50
‘ Virgin Media is a great company to work for and it’s the best company I have worked for so far. It’s much better to
earn some money while on an apprentice scheme, while at the same time gaining valuable knowledge to achieve my
51

long term career goals. It’s an opportunity to grab a great start in life for the person with the right motivation.
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 54

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Graduate profile Apprentice profile

How would you describe working at Virgin Media to a friend?

‘ A challenge – no two days are the same for me which keeps me on my toes and makes my job interesting. Also the
environment to work in and the people I work with are second to none.

What’s the best thing about the scheme?

‘ The engineering graduate scheme gives you real exposure to the business and the opportunity to get stuck right in
with high level projects where you can make a real difference. My line managers on my rotations have all been really
supportive and allowed me to get involved in areas where I’ve had a particular interest. Also, the training has provided
me with many skills in order to be successful and confident in job roles in the future.

What parts of the programme really interest you?

‘ The rotation scheme was definitely of real interest to me, as it allowed me to move into different areas to get a real
understanding of how the engineering team comes together. It was also a chance to trial a team which I may want to be part
of in the future. Also, core training where I have developed skills in order that will help me be successful in the future.

Please can you name three characteristics you think you need to succeed on this scheme?

Laura
‘ • Self-motivation – There are a lot of opportunities to be had.
• Determination – Be prepared to go the extra mile with both work and colleagues.
What made you choose an apprenticeship?

Baskeyfield,
Engineering
• Sense of humour!
’ ‘ It’s a good way to get into a full time career without having had much previous experience in the field – and I can
earn while I learn. Once I complete my apprenticeship I’m guaranteed to go into full time work with Virgin Media

Graduate, What do you think of Virgin Media’s benefits? Is there one in particular you think is really great?
along with a healthy 50% pay rise having gained my ICT qualifications.

Hampshire
‘ There are too many! Personally, the flexibility of my job.
’ How would you describe working at Virgin Media?

How long have you worked at Virgin Media and what have you been up to so far?
‘ It’s a fun environment to work in and I enjoy meeting different customers every day. You never know what to

‘ I am just coming to the end of the two year engineering graduate scheme. I’ve worked in three of the many different
engineering teams at Virgin Media. I have been involved in many different projects and business as usual tasks – which

expect as every day is different. It’s never boring.

What are the highlights of your apprenticeship so far?


have all allowed me to develop new skills and built on existing ones. I’ve been able to get hands on with the kit we use
and get a real exposure to the technologies at Virgin Media.
’ ‘ Seeing myself achieve all of the goals I have been set by my apprenticeship team and local manager while
progressing through the stages of the scheme to the highest standard I can deliver. I have done more than I thought

How has Virgin Media supported your career and ambitions?


I could do.

‘ There’s been a lot of support for my future ambitions. I’m really keen to achieve my engineering chartership status
Please can you name three characteristics that you think you need to succeed as an apprentice?
and Virgin Media has helped to support this with a mentor and plenty of training in order for me to reach my goal.
’ ‘ • Enthusiasm
• Strong character

Jose Perestrelo,
Apprentice Field
• Total commitment. To the brand and customers’ needs.

What do you think of Virgin Media’s benefits? Is there one in particular you think is really great?
Technician,
London ‘ The benefits are many and amazing. I get opportunities to earn bonuses for achieving targets, I get many benefits
with other Virgin Group companies and I’ve also just got my discounted Oyster card that’s available for apprentices
working within London.

How would you describe a typical day as a Virgin Media apprentice?

‘ Every day is different at Virgin Media. I get to meet new customers every day and I really do see some interesting
characters in the field. It never gets predictable and you never know what’s going to be round the next corner which
is something I also enjoy.

Why would you recommend Virgin Media to a friend?

50
‘ Virgin Media is a great company to work for and it’s the best company I have worked for so far. It’s much better to
earn some money while on an apprentice scheme, while at the same time gaining valuable knowledge to achieve my
51

long term career goals. It’s an opportunity to grab a great start in life for the person with the right motivation.
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 56

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Working for Whitbread Employee profiles

Whitbread is the power behind some of the UK’s most successful, much-loved hospitality
brands including Premier Inn, Beefeater Grill, Brewers Fayre, Table Table, Taybarns and
Costa Coffee. We do this through our winning teams who make everyday experiences for
our customers special so they come back time and time again.

Our brands are all household names, but it's our people who keep them that way. We are
always looking for people who are genuine, confident and committed (our core values),
and maximise the potential of our people to make being part of Whitbread not just a job
but a career. We offer excellent training and development opportunities plus additional
benefits to make sure they stay around, and we recently celebrated being No. 10 in The
Sunday Times Top 25 ‘Best Big Companies to Work For’ list. We employ over 40,000
people worldwide and serve more than 11 million customers every month in the UK.
‘ I started working for Costa as a Store Manager in January 2006, opening the store below the Costa training
academy in Leeds. This sparked my enthusiasm for training and I ended up taking on a secondment position within
Whitbread, training teams for the ‘Brewster’ rollout. I also enjoyed the opportunity to work with the Learning &
Development team in delivering the Shooting Stars programme.
Entry level Typical roles and qualifications
Within my area I was also given the opportunity to develop my skills. I became the HR champion which gave me
GCSE/‘A’-level Further qualifications or not going to university? - Any employee joining us can enrol on our management development
Standard Grade/ programmes which are designed to support you as you progress through the management roles. These programmes are added focus and I took on additional leadership responsibilities which led to a further secondment and a temporary
Highers now mapped to nationally recognised qualifications all the way up to the equivalent of a Foundation level degree so you
area management role, giving me a phenomenal opportunity to develop and move my career forward. I am now
really can earn whilst you learn.
undertaking some project work for the HR team which is adding to my skill set and providing valuable experience.
We offer a number of opportunities to become part of the Whitbread team. This could be in one of our stores or in
supporting our store network in a functional role at our Support Centre such as in Customer Care or Operations. Jo Butler,
Qualifications required will depend on the role. Costa has allowed me to build my self-confidence with structure to give me guidance and self belief. I have been given
Store Manager,
Costa the opportunity to work at my own pace with the resources to allow me to know where the support lies and the
Benefits: • Career progression programmes • A Whitbread privilege card (get 25% off all our brands, at any time) • 'Your
Benefits' - your personal interactive discounted shopping portal • Optional Whitbread Group pension fund • Our employee knowledge to understand when I need it. I believe I have grown as a manager and have developed great teams


assistance programme throughout my career in Costa and I hope that this will continue.

For more information please visit: www.whitbread.co.uk/whitbread/careers.html or


www.whitbread.co.uk/whitbread/careers/training/shootingstars.html

Apprenticeships The Whitbread apprenticeship programme offers industry-leading, nationally recognised apprenticeships in a range of roles
from Receptionist to Chef. Our apprenticeship is a framework of qualifications that helps our people to develop their skills
‘ I started my career with Whitbread 11 years ago as a Kitchen Team Member and had to learn everything as I had no
previous kitchen experience. My General Manager saw something in me and put me on the chef apprenticeship
while they work. It includes an NVQ at level 2, but also enables our people to develop key communication and maths skills.
scheme which was amazing and helped transform me from a Kitchen Team Member to a Chef. I became Head Chef
Unlike others within the sector, this is a fully-funded scheme available no matter what your previous qualifications or age.
after completing the NVQ and have never looked back. I completed Shooting Stars Graphite (kitchen management
Benefits: • Recognised NVQ qualification • Most apprentices complete the programme within 6 months
development programme) 18 months ago and this has helped me to grow even further; I am now a Kitchen Manager.
For more information please visit:
www.whitbread.co.uk/whitbread/careers/training/apprenticeshipprogramme.html
My job has never been just a job, it is a way of life. I am fully accountable for the kitchen department and the team
Graduate & We offer graduate schemes in Finance and HR. Whether you join Costa Coffee, Premier Inn Hotels and Restaurants or our Edward Catton,
within it. We take pride in striving to serve great memories for every single guest and this creates a healthy successful
Post-graduate Group finance division, you can be sure that your career will be varied, fast-paced and challenging. Kitchen Manager,
training programme
If you are more interested in Operations we also offer a fast track development scheme for graduates working in our busy sites. ’
culture and the desire to deliver a fantastic dining experience to every guest every day. Table Table

Benefits: as above, plus • Starting salary of £22,000 to £26,000, depending on the department you join • BUPA healthcare
• 10% bonus scheme • Sharesave scheme (SAYE) • 25 days holiday

For more information please visit: www.whitbread.co.uk/whitbread/careers/graduateprogramme.html

Work placements and Our ‘Work Inspiration’ aimed at 15-16 year olds offers a variety of work experience opportunities.
qualifications
combined

Contact
Organisation name: Whitbread PLC
Address: Whitbread Court, Houghton Hall Business Park,
Porz Avenue, Dunstable, LU5 5XE
Email: management.recruitment@whitbread.com
52 53
www.whitbread.co.uk
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 56

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Working for Whitbread Employee profiles

Whitbread is the power behind some of the UK’s most successful, much-loved hospitality
brands including Premier Inn, Beefeater Grill, Brewers Fayre, Table Table, Taybarns and
Costa Coffee. We do this through our winning teams who make everyday experiences for
our customers special so they come back time and time again.

Our brands are all household names, but it's our people who keep them that way. We are
always looking for people who are genuine, confident and committed (our core values),
and maximise the potential of our people to make being part of Whitbread not just a job
but a career. We offer excellent training and development opportunities plus additional
benefits to make sure they stay around, and we recently celebrated being No. 10 in The
Sunday Times Top 25 ‘Best Big Companies to Work For’ list. We employ over 40,000
people worldwide and serve more than 11 million customers every month in the UK.
‘ I started working for Costa as a Store Manager in January 2006, opening the store below the Costa training
academy in Leeds. This sparked my enthusiasm for training and I ended up taking on a secondment position within
Whitbread, training teams for the ‘Brewster’ rollout. I also enjoyed the opportunity to work with the Learning &
Development team in delivering the Shooting Stars programme.
Entry level Typical roles and qualifications
Within my area I was also given the opportunity to develop my skills. I became the HR champion which gave me
GCSE/‘A’-level Further qualifications or not going to university? - Any employee joining us can enrol on our management development
Standard Grade/ programmes which are designed to support you as you progress through the management roles. These programmes are added focus and I took on additional leadership responsibilities which led to a further secondment and a temporary
Highers now mapped to nationally recognised qualifications all the way up to the equivalent of a Foundation level degree so you
area management role, giving me a phenomenal opportunity to develop and move my career forward. I am now
really can earn whilst you learn.
undertaking some project work for the HR team which is adding to my skill set and providing valuable experience.
We offer a number of opportunities to become part of the Whitbread team. This could be in one of our stores or in
supporting our store network in a functional role at our Support Centre such as in Customer Care or Operations. Jo Butler,
Qualifications required will depend on the role. Costa has allowed me to build my self-confidence with structure to give me guidance and self belief. I have been given
Store Manager,
Costa the opportunity to work at my own pace with the resources to allow me to know where the support lies and the
Benefits: • Career progression programmes • A Whitbread privilege card (get 25% off all our brands, at any time) • 'Your
Benefits' - your personal interactive discounted shopping portal • Optional Whitbread Group pension fund • Our employee knowledge to understand when I need it. I believe I have grown as a manager and have developed great teams


assistance programme throughout my career in Costa and I hope that this will continue.

For more information please visit: www.whitbread.co.uk/whitbread/careers.html or


www.whitbread.co.uk/whitbread/careers/training/shootingstars.html

Apprenticeships The Whitbread apprenticeship programme offers industry-leading, nationally recognised apprenticeships in a range of roles
from Receptionist to Chef. Our apprenticeship is a framework of qualifications that helps our people to develop their skills
‘ I started my career with Whitbread 11 years ago as a Kitchen Team Member and had to learn everything as I had no
previous kitchen experience. My General Manager saw something in me and put me on the chef apprenticeship
while they work. It includes an NVQ at level 2, but also enables our people to develop key communication and maths skills.
scheme which was amazing and helped transform me from a Kitchen Team Member to a Chef. I became Head Chef
Unlike others within the sector, this is a fully-funded scheme available no matter what your previous qualifications or age.
after completing the NVQ and have never looked back. I completed Shooting Stars Graphite (kitchen management
Benefits: • Recognised NVQ qualification • Most apprentices complete the programme within 6 months
development programme) 18 months ago and this has helped me to grow even further; I am now a Kitchen Manager.
For more information please visit:
www.whitbread.co.uk/whitbread/careers/training/apprenticeshipprogramme.html
My job has never been just a job, it is a way of life. I am fully accountable for the kitchen department and the team
Graduate & We offer graduate schemes in Finance and HR. Whether you join Costa Coffee, Premier Inn Hotels and Restaurants or our Edward Catton,
within it. We take pride in striving to serve great memories for every single guest and this creates a healthy successful
Post-graduate Group finance division, you can be sure that your career will be varied, fast-paced and challenging. Kitchen Manager,
training programme
If you are more interested in Operations we also offer a fast track development scheme for graduates working in our busy sites. ’
culture and the desire to deliver a fantastic dining experience to every guest every day. Table Table

Benefits: as above, plus • Starting salary of £22,000 to £26,000, depending on the department you join • BUPA healthcare
• 10% bonus scheme • Sharesave scheme (SAYE) • 25 days holiday

For more information please visit: www.whitbread.co.uk/whitbread/careers/graduateprogramme.html

Work placements and Our ‘Work Inspiration’ aimed at 15-16 year olds offers a variety of work experience opportunities.
qualifications
combined

Contact
Organisation name: Whitbread PLC
Address: Whitbread Court, Houghton Hall Business Park,
Porz Avenue, Dunstable, LU5 5XE
Email: management.recruitment@whitbread.com
52 53
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www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Planning your career path

Introduction You might also want to look at part-time courses you can do in
your own time whilst working. Continuing your learning and
You have finished year 11 at school - so what can you personal development will help you 'move up the ladder' and
do next? improve your career prospects.

You are now faced with important choices that will shape your Speak to your careers advisor or subject teachers at school,
future, so you need to think about your options carefully. Making family, friends, or local careers office for information about the
these choices may seem a daunting prospect, but getting some different options. If you know people who are studying for or doing
good careers advice will make the process a lot easier. the job you are interested in, ask them what it is like and get

‘ Since joining Whitbread in 2005 I have been lucky enough to gain experience within different areas of the business.
I began my journey as a restaurant Team Member in Beefeater, where I learnt how important it is to ensure each and You have several options open to you including:
advice on getting started. The more information you have, the
better the decision you will make for you and
• continuing in full time education at school or college for the future.
every guest should be treated as an individual and leave happy and willing to return.
A-level qualifications
• training for a specific job or area of work by taking a vocational The following pages offer a general overview of options available
An opportunity arose in Premier Inn as a Receptionist which then led to a Lead Receptionist role. I was successful in
course and aim to complement other more specialised sources of careers
leading my team through the re-branding of our Premier Inn and a 40 bedroom extension.
• starting a work-based training course (e.g. a Modern information open to you. A more detailed version can be found on
Apprenticeship). The Times 100 website -www.thetimes100.co.uk/careers
I have completed the Whitbread apprenticeship and the Shooting Stars silver programme, and am looking forward to
completing my advanced apprenticeship. If you decide to start work instead of going on to higher
Kirsty Rhead,
education, you still have the opportunity to continue learning.
Team Leader,
I have always wanted a career within the hospitality industry, but since joining Whitbread and being with the company Some organisations will pay for you to take qualifications or
Premier Inn
for over 8 years I know that I can progress my career further than I had ever dreamed of and I relish being part of the courses relevant to the work and many offer extensive in-house
Whitbread family.
’ training programmes.

‘ I joined Costa in 2008 as a part time Barista in my local store whilst I studied Business Management at Northumbria
Business School. Progressing through my studies it was finance I enjoyed most and realised this is where I wanted to
have a career.

My time in a Costa store was unforgettable. My manager supported me with my career aspirations and helped me build
the skills which became so valuable when going through the graduate application process. It was great, I was able to
progress my career within a company I already enjoyed being part of.
Kelly Ho, Costa
Finance Team,
I have already learnt so much since I started the graduate programme, I’m looking forward to my next placement to gain
Support Centre –
even more experience. I always knew the scheme would offer me a totally different working environment and it has given currently on the
me the opportunity to experience being part of a great finance team and successful company. Being part of the Finance Graduate
programme has also supported me as I study for my Chartered Institute of Management Accountants qualification.
’ Scheme

Which
Career?
54 55
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 58

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Employee profiles Planning your career path

Introduction You might also want to look at part-time courses you can do in
your own time whilst working. Continuing your learning and
You have finished year 11 at school - so what can you personal development will help you 'move up the ladder' and
do next? improve your career prospects.

You are now faced with important choices that will shape your Speak to your careers advisor or subject teachers at school,
future, so you need to think about your options carefully. Making family, friends, or local careers office for information about the
these choices may seem a daunting prospect, but getting some different options. If you know people who are studying for or doing
good careers advice will make the process a lot easier. the job you are interested in, ask them what it is like and get

‘ Since joining Whitbread in 2005 I have been lucky enough to gain experience within different areas of the business.
I began my journey as a restaurant Team Member in Beefeater, where I learnt how important it is to ensure each and You have several options open to you including:
advice on getting started. The more information you have, the
better the decision you will make for you and
• continuing in full time education at school or college for the future.
every guest should be treated as an individual and leave happy and willing to return.
A-level qualifications
• training for a specific job or area of work by taking a vocational The following pages offer a general overview of options available
An opportunity arose in Premier Inn as a Receptionist which then led to a Lead Receptionist role. I was successful in
course and aim to complement other more specialised sources of careers
leading my team through the re-branding of our Premier Inn and a 40 bedroom extension.
• starting a work-based training course (e.g. a Modern information open to you. A more detailed version can be found on
Apprenticeship). The Times 100 website -www.thetimes100.co.uk/careers
I have completed the Whitbread apprenticeship and the Shooting Stars silver programme, and am looking forward to
completing my advanced apprenticeship. If you decide to start work instead of going on to higher
Kirsty Rhead,
education, you still have the opportunity to continue learning.
Team Leader,
I have always wanted a career within the hospitality industry, but since joining Whitbread and being with the company Some organisations will pay for you to take qualifications or
Premier Inn
for over 8 years I know that I can progress my career further than I had ever dreamed of and I relish being part of the courses relevant to the work and many offer extensive in-house
Whitbread family.
’ training programmes.

‘ I joined Costa in 2008 as a part time Barista in my local store whilst I studied Business Management at Northumbria
Business School. Progressing through my studies it was finance I enjoyed most and realised this is where I wanted to
have a career.

My time in a Costa store was unforgettable. My manager supported me with my career aspirations and helped me build
the skills which became so valuable when going through the graduate application process. It was great, I was able to
progress my career within a company I already enjoyed being part of.
Kelly Ho, Costa
Finance Team,
I have already learnt so much since I started the graduate programme, I’m looking forward to my next placement to gain
Support Centre –
even more experience. I always knew the scheme would offer me a totally different working environment and it has given currently on the
me the opportunity to experience being part of a great finance team and successful company. Being part of the Finance Graduate
programme has also supported me as I study for my Chartered Institute of Management Accountants qualification.
’ Scheme

Which
Career?
54 55
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 60

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Options at 16+ Options at 18+


Full-time education In year two, you may take the A2 - this is the second half of the Having completed your 'A' level qualifications, you could find They can also be taken in the workplace which enables you to
You can choose to stay on at school or attend a sixth form/further full A level. The A2 is designed to deepen the knowledge you yourself at a crossroads again. Choices at this stage are even gain further qualifications while earning money.
education college to continue in full-time education. gained during the AS level. more important to your future career, so take some time to really
think about your decision. Your main options are: NVQs are based on national occupational standards. These
GCSE resits Before choosing subjects at this level, find out which ones are • higher education standards describe what competent people in a particular
If you did not do as well in your GCSEs as you were hoping, useful for either following specific courses in higher education or • vocational training occupation are expected to be able to do. You compare your
choosing to resit will mean studying for at least a further year. This certain career paths. Use university prospectuses to find out what • employment with or without training. performance with these standards as you learn, so that you can
may seem a bit daunting - but taking the time now could be the subjects and number of A-levels are required for entry onto the see what you have achieved and what you still need to do.
best investment in your future. Core subjects, such as English and course. Higher education Assessment is practical and ongoing throughout the course.
Maths are often basic requirements for many jobs or further study, There are some important benefits to going on to higher
so getting the grades you need will open more doors for you. The Diploma education: Apprenticeships
The Diploma is a new qualification for 14 to 19 year olds. It offers • Research shows that graduates generally earn more in the long Apprenticeships allow you to learn and gain a nationally recognised
A and AS level a mix of classroom learning and hands-on experience - designed term than those without a degree. qualification while earning some money. An apprenticeship is available
In order to get onto an A-level course you will probably need a to prepare you for whatever options you go on to next. • Gaining a degree qualification may improve your chances of to anyone from the age of 16 and is usually available at two levels:
certain number of GCSE passes (usually five at grade C+). An AS getting the job you really want. • Apprenticeship - you will have a job and a wage, or be on a
level is equivalent to half an A-level. It can be a stand-alone The Diploma aims to develop life skills such as team working, • You will have much more say about the direction your learning work placement with a training allowance. It takes at least 18
qualification or count as the first half of the full A-level. creative thinking and self-management and functional skills, such takes than you have had before. months to complete and leads to NVQ Level 2 (equivalent to
as in Maths and IT. The Diploma will put these skills into a work- • You will find a wide range of activities, clubs and societies on five or six GCSEs, grades A* to C) and a Technical Certificate.
AS levels allow you to mix a number of subjects - and you can keep like context and will relate to your chosen employment sector. It offer at most universities and colleges - it is a great opportunity • Advanced Apprenticeship - you will have a full-time job with a
your options open a bit longer. You also have more options at the will also offer you new study techniques so you will be prepared to develop new interests. wage. The training lasts at least two years and leads to NVQ
end of your first year. If you want a job or a year out, you cannot face for both work and further learning. Level 3 (equivalent to three 'A' levels) and a Technical
more exams or you think a different type of qualification is the way Degree courses Certificate. It could lead on to a place at university.
forward for you, you will still have something to show for your work, There are lots of undergraduate degree courses available. Some

rather than feeling you have wasted a year. degrees are academic while others take a more practical and Self-employment
vocational approach. If there is a subject you are passionate Financial help and advice specifically for young people interested
about, this is a great chance for you to study it in more depth. in self-employment is available from organisations such as the
Prince's Youth Business Trust and Shell LiveWire. If you are
However, you also need to think about what you want to do once serious about going into self-employment make sure you get
you graduate. If you have a specific career in mind, that may some professional advice. You might want to take a short
determine which courses you consider. Make sure the course business course at your local college, Learning and Skills Council
gives you the qualification you need and is approved by the (LSC) or chamber of commerce.
relevant professional bodies.

Foundation degrees
Foundation degrees combine academic study with workplace
learning. They are vocationally-based and you will spend some
time working in business or industry. A full-time course usually
takes two years and the qualification you gain is roughly equivalent
to the first two years of a bachelor’s degree. They are offered by
universities in partnership with higher education colleges and
further education colleges. Taking a Foundation Degree could lead
you on to higher education or straight in to a job.

Work-based qualifications
NVQs (National Vocational Qualifications)
NVQs have been designed by employers. You gain the
qualification by showing that you have the skills, knowledge and
understanding necessary to do the job effectively. Many colleges
of further education offer NVQ courses.
56 57
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www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Options at 16+ Options at 18+


Full-time education In year two, you may take the A2 - this is the second half of the Having completed your 'A' level qualifications, you could find They can also be taken in the workplace which enables you to
You can choose to stay on at school or attend a sixth form/further full A level. The A2 is designed to deepen the knowledge you yourself at a crossroads again. Choices at this stage are even gain further qualifications while earning money.
education college to continue in full-time education. gained during the AS level. more important to your future career, so take some time to really
think about your decision. Your main options are: NVQs are based on national occupational standards. These
GCSE resits Before choosing subjects at this level, find out which ones are • higher education standards describe what competent people in a particular
If you did not do as well in your GCSEs as you were hoping, useful for either following specific courses in higher education or • vocational training occupation are expected to be able to do. You compare your
choosing to resit will mean studying for at least a further year. This certain career paths. Use university prospectuses to find out what • employment with or without training. performance with these standards as you learn, so that you can
may seem a bit daunting - but taking the time now could be the subjects and number of A-levels are required for entry onto the see what you have achieved and what you still need to do.
best investment in your future. Core subjects, such as English and course. Higher education Assessment is practical and ongoing throughout the course.
Maths are often basic requirements for many jobs or further study, There are some important benefits to going on to higher
so getting the grades you need will open more doors for you. The Diploma education: Apprenticeships
The Diploma is a new qualification for 14 to 19 year olds. It offers • Research shows that graduates generally earn more in the long Apprenticeships allow you to learn and gain a nationally recognised
A and AS level a mix of classroom learning and hands-on experience - designed term than those without a degree. qualification while earning some money. An apprenticeship is available
In order to get onto an A-level course you will probably need a to prepare you for whatever options you go on to next. • Gaining a degree qualification may improve your chances of to anyone from the age of 16 and is usually available at two levels:
certain number of GCSE passes (usually five at grade C+). An AS getting the job you really want. • Apprenticeship - you will have a job and a wage, or be on a
level is equivalent to half an A-level. It can be a stand-alone The Diploma aims to develop life skills such as team working, • You will have much more say about the direction your learning work placement with a training allowance. It takes at least 18
qualification or count as the first half of the full A-level. creative thinking and self-management and functional skills, such takes than you have had before. months to complete and leads to NVQ Level 2 (equivalent to
as in Maths and IT. The Diploma will put these skills into a work- • You will find a wide range of activities, clubs and societies on five or six GCSEs, grades A* to C) and a Technical Certificate.
AS levels allow you to mix a number of subjects - and you can keep like context and will relate to your chosen employment sector. It offer at most universities and colleges - it is a great opportunity • Advanced Apprenticeship - you will have a full-time job with a
your options open a bit longer. You also have more options at the will also offer you new study techniques so you will be prepared to develop new interests. wage. The training lasts at least two years and leads to NVQ
end of your first year. If you want a job or a year out, you cannot face for both work and further learning. Level 3 (equivalent to three 'A' levels) and a Technical
more exams or you think a different type of qualification is the way Degree courses Certificate. It could lead on to a place at university.
forward for you, you will still have something to show for your work, There are lots of undergraduate degree courses available. Some

rather than feeling you have wasted a year. degrees are academic while others take a more practical and Self-employment
vocational approach. If there is a subject you are passionate Financial help and advice specifically for young people interested
about, this is a great chance for you to study it in more depth. in self-employment is available from organisations such as the
Prince's Youth Business Trust and Shell LiveWire. If you are
However, you also need to think about what you want to do once serious about going into self-employment make sure you get
you graduate. If you have a specific career in mind, that may some professional advice. You might want to take a short
determine which courses you consider. Make sure the course business course at your local college, Learning and Skills Council
gives you the qualification you need and is approved by the (LSC) or chamber of commerce.
relevant professional bodies.

Foundation degrees
Foundation degrees combine academic study with workplace
learning. They are vocationally-based and you will spend some
time working in business or industry. A full-time course usually
takes two years and the qualification you gain is roughly equivalent
to the first two years of a bachelor’s degree. They are offered by
universities in partnership with higher education colleges and
further education colleges. Taking a Foundation Degree could lead
you on to higher education or straight in to a job.

Work-based qualifications
NVQs (National Vocational Qualifications)
NVQs have been designed by employers. You gain the
qualification by showing that you have the skills, knowledge and
understanding necessary to do the job effectively. Many colleges
of further education offer NVQ courses.
56 57
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Work experience Making career choices


Whether you are still at school or college, the opportunity to gain If you are organising the placement yourself, start looking as soon Deciding on a career path or finding a suitable job can be difficult. • responding to competition or a challenge.
some work experience is a useful investment for your future: as you know the dates in order to give yourself the best chance of You will need to ask yourself questions such as: What do I want to
• It gives you a more competitive edge when it comes to working where you want: do? How do I know if a job is going to be right for me? Where do The list will highlight your skills that could be useful in a job.
applying for jobs, making you more attractive to employ from • Write to the HR Manager of the company. Say why you are I start looking? The task of finding a career will seem a lot less Employers will mention ‘required skills’ on job descriptions, even if
an employer's perspective. interested in the company and in getting some work overwhelming if you have a structured and methodical approach. they are not described in the same way that you think of them.
• You get to use the skills you have learnt in the classroom - experience. Tell them what you can offer in terms of your For example:
applying your knowledge to real life situations. technical skills and personal qualities. The internet is particularly helpful if you have a career area in mind • good interpersonal skills - you work well with people and
• You can use this practical experience as examples when you • Think about the employer's point of view. Why should they to find more information about the pros and cons of the job and respond to the needs of others
are applying for jobs and it shows the employer that you have want to take you on? What are the benefits to them? What what skills you will need. Spend some time browsing different • communication skills - you express yourself clearly and
developed useful skills over and above your academic fresh ideas can you bring? search engines like yahoo or Google searching for 'careers concisely
qualifications. • Concentrate on your strengths. Your CV will probably be quite advice'. • good organisational skills
• You get the chance to try out different jobs before committing empty at this stage, but employers will expect this. They will be • IT-literate - you can use a computer to carry out tasks
yourself to a particular path - so you get a better idea of what looking for signs of enthusiasm, maturity, determination and You can also find useful publications at your local library or careers • logic and reasoning skills - you are good at problem-solving
you really want to do. team-working. Writing your CV now is good practice for when office. Most careers offices also have specific computer programs • numerate - you can work with numbers
• It is a great way to develop skills such as communication, IT, it comes to applying for permanent jobs. which can help you match your knowledge, skills, abilities, • able to take initiative - you can think through a problem
problem-solving and team work. • Show a positive attitude and be proactive. If you do not hear experience and interests with the requirements of specific jobs. independently
• It is useful for building up contacts you might need in the future anything after a week, follow up with a phone call.
when it comes to the job hunt! The following information will help to show you how to start Job roles and responsibilities
• Many employers make job offers to people who have Getting the most out of work experience looking for jobs and techniques to help you secure the job that Think about what you would like your ideal job to include. For
impressed them during work experience placements. Once your placement has been set up, find out as much as you you want. example:
can about the organisation. This includes practical things like • variety
Schools organise work experience in different ways. Your school finding out how to get to your place of work, whether you need to Self-analysis • decision-making
might have a list of local placements with organisations and wear anything special and your timetable for the weeks you will be The first step is to get to know yourself. Stand back and take a • opportunities for promotion
companies which take work experience students on a regular working. look at your achievements, your interests and abilities before • freedom to control the content of your work
basis. These placements tend to be offered on first-come, first- making any decisions about your future. • working indoors in an office or out and about
served basis. It is important that you get used to the idea of the working day: • opportunities for further training or studying
starting on time, taking breaks at the appropriate time and maybe • When have you used these skills in specific situations and how • working within a team
Alternatively, your school may give you the option of finding your being asked or expected to do things you do not particularly want did you apply them? • public or private sector employment
own placement. In this case, talk to your careers advisor to to do. Even if you do not like some of the tasks, you are only there • Are there skills that you don't have but need for the type of job • chance to progress and have responsibility for others
establish the type of work you are interested in and discuss for a limited amount of time. It is better to show you are willing you want to do?
possible placements. You can also contact companies to arrange and have a positive attitude - the more you put in, the more you • Think of ways to acquire the skills you need. You might also want to consider what you definitely do not want
the work experience yourself for the set time period. will get out. The company may be prepared to give you a your job to feature, for example, working on your own or sitting at
reference for a job if you have worked well. While formal qualifications are important, do not overlook your a desk all day.
If you know what you want to do as a career, this is an other achievements. They could play a key part in determining the
opportunity to get a 'foot in the door'; it shows motivation and a During your placement right type of job for you. For example, you may have participated
real interest in your field. If you are not sure what you want to do • Keep a log or diary. Note down things you are learning, in schemes such as the Duke of Edinburgh Award, which shows
after education, it is a great way to get a taste for different jobs. strengths, likes and dislikes, and areas for improvement. personal skills. You may have been captain of a sports team or
Even holiday jobs can count towards work experience. Think • Make sure you ask for feedback both during and at the end of involved in clubs or societies, showing your team working under
about what you are learning and what skills you are developing - your placement. pressure.
you will find it makes it much easier when it comes to writing your • Ask for help if you need it. Do not be embarrassed to ask for
CV. explanations if you are unsure about something - it shows you Your interests will often show your skills and abilities. You may be
are keen to learn and get it right. good at:
How to find a placement • Treat the placement seriously - it could make a big difference to • solving problems
There is a lot of competition for some placements, so put your getting the job you want. • using computers
name down early for your preferred placements if arranged via • Talk to people who are already doing the job - find out what • working with numbers
school. they think about the work they are doing and about the job as • carrying out practical tasks
a whole. • working with others in a team
• leading people
• performing scientific tasks/experiments

58 • listening to problems 59
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Work experience Making career choices


Whether you are still at school or college, the opportunity to gain If you are organising the placement yourself, start looking as soon Deciding on a career path or finding a suitable job can be difficult. • responding to competition or a challenge.
some work experience is a useful investment for your future: as you know the dates in order to give yourself the best chance of You will need to ask yourself questions such as: What do I want to
• It gives you a more competitive edge when it comes to working where you want: do? How do I know if a job is going to be right for me? Where do The list will highlight your skills that could be useful in a job.
applying for jobs, making you more attractive to employ from • Write to the HR Manager of the company. Say why you are I start looking? The task of finding a career will seem a lot less Employers will mention ‘required skills’ on job descriptions, even if
an employer's perspective. interested in the company and in getting some work overwhelming if you have a structured and methodical approach. they are not described in the same way that you think of them.
• You get to use the skills you have learnt in the classroom - experience. Tell them what you can offer in terms of your For example:
applying your knowledge to real life situations. technical skills and personal qualities. The internet is particularly helpful if you have a career area in mind • good interpersonal skills - you work well with people and
• You can use this practical experience as examples when you • Think about the employer's point of view. Why should they to find more information about the pros and cons of the job and respond to the needs of others
are applying for jobs and it shows the employer that you have want to take you on? What are the benefits to them? What what skills you will need. Spend some time browsing different • communication skills - you express yourself clearly and
developed useful skills over and above your academic fresh ideas can you bring? search engines like yahoo or Google searching for 'careers concisely
qualifications. • Concentrate on your strengths. Your CV will probably be quite advice'. • good organisational skills
• You get the chance to try out different jobs before committing empty at this stage, but employers will expect this. They will be • IT-literate - you can use a computer to carry out tasks
yourself to a particular path - so you get a better idea of what looking for signs of enthusiasm, maturity, determination and You can also find useful publications at your local library or careers • logic and reasoning skills - you are good at problem-solving
you really want to do. team-working. Writing your CV now is good practice for when office. Most careers offices also have specific computer programs • numerate - you can work with numbers
• It is a great way to develop skills such as communication, IT, it comes to applying for permanent jobs. which can help you match your knowledge, skills, abilities, • able to take initiative - you can think through a problem
problem-solving and team work. • Show a positive attitude and be proactive. If you do not hear experience and interests with the requirements of specific jobs. independently
• It is useful for building up contacts you might need in the future anything after a week, follow up with a phone call.
when it comes to the job hunt! The following information will help to show you how to start Job roles and responsibilities
• Many employers make job offers to people who have Getting the most out of work experience looking for jobs and techniques to help you secure the job that Think about what you would like your ideal job to include. For
impressed them during work experience placements. Once your placement has been set up, find out as much as you you want. example:
can about the organisation. This includes practical things like • variety
Schools organise work experience in different ways. Your school finding out how to get to your place of work, whether you need to Self-analysis • decision-making
might have a list of local placements with organisations and wear anything special and your timetable for the weeks you will be The first step is to get to know yourself. Stand back and take a • opportunities for promotion
companies which take work experience students on a regular working. look at your achievements, your interests and abilities before • freedom to control the content of your work
basis. These placements tend to be offered on first-come, first- making any decisions about your future. • working indoors in an office or out and about
served basis. It is important that you get used to the idea of the working day: • opportunities for further training or studying
starting on time, taking breaks at the appropriate time and maybe • When have you used these skills in specific situations and how • working within a team
Alternatively, your school may give you the option of finding your being asked or expected to do things you do not particularly want did you apply them? • public or private sector employment
own placement. In this case, talk to your careers advisor to to do. Even if you do not like some of the tasks, you are only there • Are there skills that you don't have but need for the type of job • chance to progress and have responsibility for others
establish the type of work you are interested in and discuss for a limited amount of time. It is better to show you are willing you want to do?
possible placements. You can also contact companies to arrange and have a positive attitude - the more you put in, the more you • Think of ways to acquire the skills you need. You might also want to consider what you definitely do not want
the work experience yourself for the set time period. will get out. The company may be prepared to give you a your job to feature, for example, working on your own or sitting at
reference for a job if you have worked well. While formal qualifications are important, do not overlook your a desk all day.
If you know what you want to do as a career, this is an other achievements. They could play a key part in determining the
opportunity to get a 'foot in the door'; it shows motivation and a During your placement right type of job for you. For example, you may have participated
real interest in your field. If you are not sure what you want to do • Keep a log or diary. Note down things you are learning, in schemes such as the Duke of Edinburgh Award, which shows
after education, it is a great way to get a taste for different jobs. strengths, likes and dislikes, and areas for improvement. personal skills. You may have been captain of a sports team or
Even holiday jobs can count towards work experience. Think • Make sure you ask for feedback both during and at the end of involved in clubs or societies, showing your team working under
about what you are learning and what skills you are developing - your placement. pressure.
you will find it makes it much easier when it comes to writing your • Ask for help if you need it. Do not be embarrassed to ask for
CV. explanations if you are unsure about something - it shows you Your interests will often show your skills and abilities. You may be
are keen to learn and get it right. good at:
How to find a placement • Treat the placement seriously - it could make a big difference to • solving problems
There is a lot of competition for some placements, so put your getting the job you want. • using computers
name down early for your preferred placements if arranged via • Talk to people who are already doing the job - find out what • working with numbers
school. they think about the work they are doing and about the job as • carrying out practical tasks
a whole. • working with others in a team
• leading people
• performing scientific tasks/experiments

58 • listening to problems 59
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 64

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Techniques for an effective job search Beginning your job search


Searching for a job can be time-consuming and frustrating. Make • contact your old teachers, professors and classmates There are many ways of finding a job: local reference libraries. Even if you are not qualified for some of
it easier for yourself by creating positive job search techniques - • join professional organisations these areas at the moment, it gives you an idea what
one step at a time will turn your hard work into your dream job. • talk to people who are currently doing the type of work you are Speculative letters qualifications/skills you will need for the future.
interested in. Ask how they got into the industry and if they A speculative letter goes directly to a company to enquire about
Step one: decide on priorities have any tips. potential jobs to match your skills. Some estimates say more than Recruitment agencies
Follow the self-analysis techniques as described in the 'Making 50% of vacancies are never advertised, so it is always worth These are increasingly used by companies to save themselves
career choices' section. This will help you to think about the type Step five: be flexible contacting an employer to find out what job opportunities are time on finding suitable staff. The agency will carry out preliminary
of employment that will offer you what you want. You may get a job very quickly. However, the variety and available. It is therefore a good idea to send speculative letters to interviews with you to assess how well you match particular jobs
frequency of job opportunities available will vary on many factors - companies which interest you. You might have just the and put you forward for interviews with the company. Recruitment
Realistically, no job is going to be perfect and offer everything you for example, the economy or the part of the country in which you qualifications and skills needed to fill a vacancy. Even if there is agencies may concentrate on specific areas of work such as
want. For example, an office job that provides good training, live. It could take several months and it is a good idea to consider nothing available at the time, employers may use speculative media, IT, catering or accountancy. They often have branches on
leading to a recognised qualification and offers a doing some temporary or part-time work while you are job enquiries to fill posts instead of advertising jobs. the high street as well as websites so you can search and apply in
pension/healthcare might have a lower salary than you were hunting. You will learn skills, gain experience and earn money different ways.
expecting. Consider if the advantages outweigh the disadvantage while looking for a permanent position. Plus, if you get a Make your speculative letter as specific to the company as
of the initial lower salary. temporary or part-time job in your area of interest, it is a good possible. Match what you can offer with the work of the company Networking
chance to prove yourself and be first in line if a full-time position and highlight your strengths, qualifications and experience. Ask your friends and family about any job vacancies coming up
Step two: be organised opens up. Remember to send your CV with your letter. where they work, maybe as a result of new posts being created or
It is best to think about job-hunting as a job in itself. Set aside people leaving. You could put an advert in your local paper, listing
time to: Step six: record-keeping The letter needs to outline the main reasons why you are the type of jobs you are looking for, your skills and interests.
• make phone calls This may sound tedious, but you should keep a detailed record of interested in working for the company or organisation.
• research different jobs, companies and vacancies all the jobs you have applied to. Also keep copies of the CV and Researching the company using their website will help you find
• write and send out letters, CVs and application forms cover letters you send to each employer - you will need them if information which you can use in your letter, as well as the correct
• prepare for and attend interviews. you get an interview. Use a simple spreadsheet and make a note name and contact details of the HR or Recruitment Manager.
of: Remember to check the spelling as mis-spelled names give a
You will find it useful to create an action plan when you start job • the company you applied to poor impression.
hunting. This means setting realistic targets for writing speculative • the name and contact details of the person you applied to
letters, completing application forms and collecting information. It • the date you applied The internet
may help if you give yourself a daily schedule - plan the days and • any responses or feedback you got back The internet is probably the most popular method used for
times that you are going to work on your job search and give • interview dates researching and applying for jobs. If you are interested in working
yourself deadlines for each task. • follow up actions. for a specific company, have a look on their website. They will
usually have a section on current job vacancies and their
Step three: take initiative This allows you to track your progress. If you are not getting calls recruitment process. You can also search vacancies in your area
Do not wait around for your perfect job to fall into your lap - it is for interviews, ask for feedback on your CV. If you are getting of interest on websites such as:
unlikely to happen! Ringing up potential employers can be interviews but no offers, practice your interview skills - ask your • www.fish4.co.uk/iad/jobs
intimidating, but it can be a good approach. Remember, job careers service or a teacher or family member to do a mock • www.monster.co.uk
openings often exist long before they are advertised. It is interview with you. Remember that an employer will always be • www.redgoldfish.co.uk
important that you get through the door before your competition willing to give you feedback on your performance. This may be • www.totaljobs.com
and employers may be impressed that you have taken the initiative invaluable advice for your next interview. • www.jobcentreonline.com
to call.
Step seven: be persistent Recruitment advertising
Step four: networking Do not let negative experiences get you down. Focus on what you Many job vacancies are advertised in local or national
Using your network of contacts can be a very effective resource have gained and learned from these experiences and how you newspapers, such as The Times. Different newspapers will
for finding out about different opportunities. You could: can use that to your advantage. If you get an interview it is advertise specific areas of work on particular days, e.g. science or
• ask your family and friends if they know about any important to talk positively about past experiences. Think about public sector work, so check which day they advertise for the field
opportunities how overcoming these experiences has made you an even you are interested in. Some specialist and professional
• sign up for job search newsletters and email alerts stronger candidate for the job. publications are devoted totally to job vacancies in specific areas
• attend job fairs of work such as computing, pharmacy or education with
vacancies from major employers (for example, The Grocer). These
are available either to buy from newsagents or to research at your
60 61
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 64

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Techniques for an effective job search Beginning your job search


Searching for a job can be time-consuming and frustrating. Make • contact your old teachers, professors and classmates There are many ways of finding a job: local reference libraries. Even if you are not qualified for some of
it easier for yourself by creating positive job search techniques - • join professional organisations these areas at the moment, it gives you an idea what
one step at a time will turn your hard work into your dream job. • talk to people who are currently doing the type of work you are Speculative letters qualifications/skills you will need for the future.
interested in. Ask how they got into the industry and if they A speculative letter goes directly to a company to enquire about
Step one: decide on priorities have any tips. potential jobs to match your skills. Some estimates say more than Recruitment agencies
Follow the self-analysis techniques as described in the 'Making 50% of vacancies are never advertised, so it is always worth These are increasingly used by companies to save themselves
career choices' section. This will help you to think about the type Step five: be flexible contacting an employer to find out what job opportunities are time on finding suitable staff. The agency will carry out preliminary
of employment that will offer you what you want. You may get a job very quickly. However, the variety and available. It is therefore a good idea to send speculative letters to interviews with you to assess how well you match particular jobs
frequency of job opportunities available will vary on many factors - companies which interest you. You might have just the and put you forward for interviews with the company. Recruitment
Realistically, no job is going to be perfect and offer everything you for example, the economy or the part of the country in which you qualifications and skills needed to fill a vacancy. Even if there is agencies may concentrate on specific areas of work such as
want. For example, an office job that provides good training, live. It could take several months and it is a good idea to consider nothing available at the time, employers may use speculative media, IT, catering or accountancy. They often have branches on
leading to a recognised qualification and offers a doing some temporary or part-time work while you are job enquiries to fill posts instead of advertising jobs. the high street as well as websites so you can search and apply in
pension/healthcare might have a lower salary than you were hunting. You will learn skills, gain experience and earn money different ways.
expecting. Consider if the advantages outweigh the disadvantage while looking for a permanent position. Plus, if you get a Make your speculative letter as specific to the company as
of the initial lower salary. temporary or part-time job in your area of interest, it is a good possible. Match what you can offer with the work of the company Networking
chance to prove yourself and be first in line if a full-time position and highlight your strengths, qualifications and experience. Ask your friends and family about any job vacancies coming up
Step two: be organised opens up. Remember to send your CV with your letter. where they work, maybe as a result of new posts being created or
It is best to think about job-hunting as a job in itself. Set aside people leaving. You could put an advert in your local paper, listing
time to: Step six: record-keeping The letter needs to outline the main reasons why you are the type of jobs you are looking for, your skills and interests.
• make phone calls This may sound tedious, but you should keep a detailed record of interested in working for the company or organisation.
• research different jobs, companies and vacancies all the jobs you have applied to. Also keep copies of the CV and Researching the company using their website will help you find
• write and send out letters, CVs and application forms cover letters you send to each employer - you will need them if information which you can use in your letter, as well as the correct
• prepare for and attend interviews. you get an interview. Use a simple spreadsheet and make a note name and contact details of the HR or Recruitment Manager.
of: Remember to check the spelling as mis-spelled names give a
You will find it useful to create an action plan when you start job • the company you applied to poor impression.
hunting. This means setting realistic targets for writing speculative • the name and contact details of the person you applied to
letters, completing application forms and collecting information. It • the date you applied The internet
may help if you give yourself a daily schedule - plan the days and • any responses or feedback you got back The internet is probably the most popular method used for
times that you are going to work on your job search and give • interview dates researching and applying for jobs. If you are interested in working
yourself deadlines for each task. • follow up actions. for a specific company, have a look on their website. They will
usually have a section on current job vacancies and their
Step three: take initiative This allows you to track your progress. If you are not getting calls recruitment process. You can also search vacancies in your area
Do not wait around for your perfect job to fall into your lap - it is for interviews, ask for feedback on your CV. If you are getting of interest on websites such as:
unlikely to happen! Ringing up potential employers can be interviews but no offers, practice your interview skills - ask your • www.fish4.co.uk/iad/jobs
intimidating, but it can be a good approach. Remember, job careers service or a teacher or family member to do a mock • www.monster.co.uk
openings often exist long before they are advertised. It is interview with you. Remember that an employer will always be • www.redgoldfish.co.uk
important that you get through the door before your competition willing to give you feedback on your performance. This may be • www.totaljobs.com
and employers may be impressed that you have taken the initiative invaluable advice for your next interview. • www.jobcentreonline.com
to call.
Step seven: be persistent Recruitment advertising
Step four: networking Do not let negative experiences get you down. Focus on what you Many job vacancies are advertised in local or national
Using your network of contacts can be a very effective resource have gained and learned from these experiences and how you newspapers, such as The Times. Different newspapers will
for finding out about different opportunities. You could: can use that to your advantage. If you get an interview it is advertise specific areas of work on particular days, e.g. science or
• ask your family and friends if they know about any important to talk positively about past experiences. Think about public sector work, so check which day they advertise for the field
opportunities how overcoming these experiences has made you an even you are interested in. Some specialist and professional
• sign up for job search newsletters and email alerts stronger candidate for the job. publications are devoted totally to job vacancies in specific areas
• attend job fairs of work such as computing, pharmacy or education with
vacancies from major employers (for example, The Grocer). These
are available either to buy from newsagents or to research at your
60 61
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 66

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Writing a CV Application forms


Your CV is the tool you use to 'sell' your skills and abilities to an Laying out your letter Many employers now use application forms as well as or instead • Keep a copy of the application form to remind yourself of what
employer. It is your chance to show them that you are the right As with a CV, your letter should be clearly presented on good of a CV. It allows them to compare candidates more easily and you have written.
person for the job. A well-presented CV is your key to getting an quality A4 plain paper and set out neatly with margins and equal means they can ask for exactly the information they want to know. • Send a covering letter along with your application form, unless
interview. Employers receive hundreds of CVs and they may make line spacing: You need to spend both time and effort on an application form if you are asked not to.
snap decisions on whether or not to interview you based on its • Put your address and contact details in the top right hand you want to beat off the competition from all the other candidates • Send it in an envelope big enough to hold it without folding it. If
appearance and content. corner; the employer's address underneath, aligned to the left. wanting the same job. it is folded it will look untidy.
Put the job title and reference number, if there is one.
Each job is different, each company is different and your CV needs • Address the letter to a named person - look on the internet or Before you start There is usually a section on the form which asks you to write
to change too. The basic structure can stay the same, but think ring the company and find out exactly who you will be dealing • Read all the documentation sent by the company and re-read about yourself and why you want this particular job (it is often at
about the job you are applying for and adapt your CV and your with. If you are writing to a named person, finish the letter the original job advert. Some companies will also send a the end of the form and may have a heading 'supporting
cover letter to show how your skills and experience match the 'Yours sincerely'. Sign the letter by hand and type your name detailed job description. Looking through these will help you information' or ask you to 'state why you think you are the right
requirements of the job. below your signature. understand what skills and experience you need for the job. person for the job'). This is your chance to shine. Think about why
• If you cannot find a name to write to, address the letter to • Make sure you understand what each question is asking - it is you want this job. You can give relevant details here that have not
Some golden rules 'Dear Sir'. If you are writing to an unknown person, finish with easy to misinterpret what you are being asked. been covered elsewhere in the form. You might want to include
• Keep it brief - no more than two sheets of A4. 'Yours faithfully'. • Pay attention to any instructions - do they ask you to use black interests and hobbies that are relevant.
• You do not need to put 'CV' or 'Curriculum Vitae' at the top - it • Use the first paragraph to say why you were attracted by the ink or BLOCK CAPITALS? Do you have to list your
is obvious what it is, so use that space for your name instead. advert - show you have done some research into the company qualifications in any particular order? It is a good idea to get someone else to check over your answers
• Include only relevant and current information and give the most and you are really interested in it. • Check the deadline - aim to have the form in the post at least before you start filling in the final version of the form. Copy the
important information first • Include in your letter where you saw the job advertised. four days before the cut-off date. Do not leave it until the last completed form before you send it and keep it on file with all the
• Do not be tempted to bend the truth - employers are checking • Describe how your skills and experience make you suitable for minute before you start to complete the form, you will be more information relating to the job.
information more carefully now, so you will only get caught out. the job. Highlight relevant information from your CV, but do not likely to rush it and make mistakes. Remember - most
• Use active verbs which highlight your achievements, such as just repeat what is already there. employers will not accept late application forms. Online application forms
'achieved', 'organised', 'produced' and 'designed'. • Keep it to one page- it needs to be clear and concise, so the
• Make sure it is easy to read with space between each section. reader can glance through and quickly pick out the main Completing a form Most of the information for printed application forms is also
• Avoid large areas of text - use note form or bullet points points. To get you started, make a list of the things the employer is relevant to online applications. Additionally:
instead of long sentences. • Take the opportunity to say the things that do not comfortably looking for and match yourself, your skills and experience to each • Do save your work electronically as you work through it - it can
• Print your CV on white A4 paper and stick to just one style and fit into your CV. It should be formal - but give a sense of your of the questions being asked on the form. The employer is looking be helpful to come back later and look at it again with 'fresh
font. personality too. for you to demonstrate you have the qualities needed to do the eyes'.
• Check your grammar and spelling - then check and double- • Some employers ask for a hand-written covering letter - in job. When you mention a new skill, quality or experience make • Do not be tempted to complete the online form without first
check again! Ask someone else if possible. which case, make sure your writing is legible and neat. sure you give an example of how you have used it, linking back to writing a draft.
• Print out a copy of your CV to keep yourself. A potential why it makes you right for the job. • Do not be too informal or treat it as you would email.
employer will use your CV to form interview questions, so it's • Do not exceed any word counts specified within the form.
useful to remind yourself of what you've written! • Do not use a silly email address to send it from.
• Draft your answers before you complete the application form.
• Do not use ‘text speak’.
• Make sure you answer all the questions. Never leave a section
Writing a covering letter blank; each question has been designed by the employer for a
As part of your application for a job, you will need to write a reason. If you are certain a question is not relevant to you,
covering letter to accompany your CV - even if you are sending it explain why or write 'N/A' (not applicable) - it shows you have
by email. A covering letter builds on the information given in your not just forgotten to fill that bit in.
CV. Its purpose is to state clearly why this company should • Use clear, positive language and focus on your strengths.
employ you and your motivation for the job. Concentrate on achievements that are most relevant to the job
in question.
The opening paragraph is the most important - it can decide if • Never tell lies - you will be found out eventually and it could
your CV even gets looked at. Put the same amount of effort into lead to your dismissal even if you do get the job. It is never
getting your letter right as you put into your CV. Make it sound worth it!
interesting, focusing on your achievements and strengths rather • Keep responses short and to the point.
than just job responsibilities. • If you have a lot to say, do not try and cram it all in - it will look
messy and be difficult to read. Instead, attach some extra
sheets (but remember to mark them clearly with your name,
the job you are applying for and the relevant question).
62 63
CARRERS BOOKLET EDITION 18 17/10/13 15:46 Page 66

www.businesscasestudies.co.uk www.businesscasestudies.co.uk

Writing a CV Application forms


Your CV is the tool you use to 'sell' your skills and abilities to an Laying out your letter Many employers now use application forms as well as or instead • Keep a copy of the application form to remind yourself of what
employer. It is your chance to show them that you are the right As with a CV, your letter should be clearly presented on good of a CV. It allows them to compare candidates more easily and you have written.
person for the job. A well-presented CV is your key to getting an quality A4 plain paper and set out neatly with margins and equal means they can ask for exactly the information they want to know. • Send a covering letter along with your application form, unless
interview. Employers receive hundreds of CVs and they may make line spacing: You need to spend both time and effort on an application form if you are asked not to.
snap decisions on whether or not to interview you based on its • Put your address and contact details in the top right hand you want to beat off the competition from all the other candidates • Send it in an envelope big enough to hold it without folding it. If
appearance and content. corner; the employer's address underneath, aligned to the left. wanting the same job. it is folded it will look untidy.
Put the job title and reference number, if there is one.
Each job is different, each company is different and your CV needs • Address the letter to a named person - look on the internet or Before you start There is usually a section on the form which asks you to write
to change too. The basic structure can stay the same, but think ring the company and find out exactly who you will be dealing • Read all the documentation sent by the company and re-read about yourself and why you want this particular job (it is often at
about the job you are applying for and adapt your CV and your with. If you are writing to a named person, finish the letter the original job advert. Some companies will also send a the end of the form and may have a heading 'supporting
cover letter to show how your skills and experience match the 'Yours sincerely'. Sign the letter by hand and type your name detailed job description. Looking through these will help you information' or ask you to 'state why you think you are the right
requirements of the job. below your signature. understand what skills and experience you need for the job. person for the job'). This is your chance to shine. Think about why
• If you cannot find a name to write to, address the letter to • Make sure you understand what each question is asking - it is you want this job. You can give relevant details here that have not
Some golden rules 'Dear Sir'. If you are writing to an unknown person, finish with easy to misinterpret what you are being asked. been covered elsewhere in the form. You might want to include
• Keep it brief - no more than two sheets of A4. 'Yours faithfully'. • Pay attention to any instructions - do they ask you to use black interests and hobbies that are relevant.
• You do not need to put 'CV' or 'Curriculum Vitae' at the top - it • Use the first paragraph to say why you were attracted by the ink or BLOCK CAPITALS? Do you have to list your
is obvious what it is, so use that space for your name instead. advert - show you have done some research into the company qualifications in any particular order? It is a good idea to get someone else to check over your answers
• Include only relevant and current information and give the most and you are really interested in it. • Check the deadline - aim to have the form in the post at least before you start filling in the final version of the form. Copy the
important information first • Include in your letter where you saw the job advertised. four days before the cut-off date. Do not leave it until the last completed form before you send it and keep it on file with all the
• Do not be tempted to bend the truth - employers are checking • Describe how your skills and experience make you suitable for minute before you start to complete the form, you will be more information relating to the job.
information more carefully now, so you will only get caught out. the job. Highlight relevant information from your CV, but do not likely to rush it and make mistakes. Remember - most
• Use active verbs which highlight your achievements, such as just repeat what is already there. employers will not accept late application forms. Online application forms
'achieved', 'organised', 'produced' and 'designed'. • Keep it to one page- it needs to be clear and concise, so the
• Make sure it is easy to read with space between each section. reader can glance through and quickly pick out the main Completing a form Most of the information for printed application forms is also
• Avoid large areas of text - use note form or bullet points points. To get you started, make a list of the things the employer is relevant to online applications. Additionally:
instead of long sentences. • Take the opportunity to say the things that do not comfortably looking for and match yourself, your skills and experience to each • Do save your work electronically as you work through it - it can
• Print your CV on white A4 paper and stick to just one style and fit into your CV. It should be formal - but give a sense of your of the questions being asked on the form. The employer is looking be helpful to come back later and look at it again with 'fresh
font. personality too. for you to demonstrate you have the qualities needed to do the eyes'.
• Check your grammar and spelling - then check and double- • Some employers ask for a hand-written covering letter - in job. When you mention a new skill, quality or experience make • Do not be tempted to complete the online form without first
check again! Ask someone else if possible. which case, make sure your writing is legible and neat. sure you give an example of how you have used it, linking back to writing a draft.
• Print out a copy of your CV to keep yourself. A potential why it makes you right for the job. • Do not be too informal or treat it as you would email.
employer will use your CV to form interview questions, so it's • Do not exceed any word counts specified within the form.
useful to remind yourself of what you've written! • Do not use a silly email address to send it from.
• Draft your answers before you complete the application form.
• Do not use ‘text speak’.
• Make sure you answer all the questions. Never leave a section
Writing a covering letter blank; each question has been designed by the employer for a
As part of your application for a job, you will need to write a reason. If you are certain a question is not relevant to you,
covering letter to accompany your CV - even if you are sending it explain why or write 'N/A' (not applicable) - it shows you have
by email. A covering letter builds on the information given in your not just forgotten to fill that bit in.
CV. Its purpose is to state clearly why this company should • Use clear, positive language and focus on your strengths.
employ you and your motivation for the job. Concentrate on achievements that are most relevant to the job
in question.
The opening paragraph is the most important - it can decide if • Never tell lies - you will be found out eventually and it could
your CV even gets looked at. Put the same amount of effort into lead to your dismissal even if you do get the job. It is never
getting your letter right as you put into your CV. Make it sound worth it!
interesting, focusing on your achievements and strengths rather • Keep responses short and to the point.
than just job responsibilities. • If you have a lot to say, do not try and cram it all in - it will look
messy and be difficult to read. Instead, attach some extra
sheets (but remember to mark them clearly with your name,
the job you are applying for and the relevant question).
62 63
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www.businesscasestudies.co.uk

Interview advice
If you have been invited to attend an interview, you have obviously Anticipate questions
made an impressive application. The interview gives you the The preparation you do for the interview should give you a good
chance to prove that you are as suitable for the job in real life as foundation for dealing with questions you may be asked.
you appear on paper. It also gives an employer the opportunity to Rehearse possible answers to questions out loud. It may sound
see what you are like as a person and to assess whether you will silly, but you will find it helpful to get used to the sound of your
fit in with other employees. own voice. Note down any other questions that you are likely to
be asked as a result of the information you have provided. For
The time you spend during an interview is valuable for you to example if there are any gaps in your CV or application form -
make a decision if the job and company are right for you. what is the reason and can you justify this. Be positive, but honest
However, an interview is a two-way process and allows the and give clear explanations for any unaccounted-for 'time gaps'.
employer to 'sell' their company to you. After all, they want to
make a good impression too. The interview
Interviews can take various forms and will be based on the First impressions count!
information you supplied on your application form. Examples of • Be on time! Arriving late for your interview will not help you to
different interviews are: make a good impression. Make sure you know exactly where
• a question and answer session with one interviewer you are going and how long the journey will take. If you have an
• a panel interview with several people asking questions early morning interview some distance from where you live,
• interviews that require you to give a short talk or presentation consider travelling the day before and staying overnight.
• a combination of the above - presentation and questions. • If something happens and you really cannot avoid being late,
make sure you have the company's contact details with you so
How to prepare for interview that you can ring ahead to let them know and apologise.
It might be useful to go to the company's website or annual report to • Make sure you arrive clean and are dressed appropriately.
read about any latest developments or useful information such as Consider who you are meeting, the type of job and the
where the company operates as well as up-to-date news in the press company.
releases section. This will show an employer that you are interested in
the company, have done your research and perhaps give you Listen carefully to the interviewer's questions and make sure you
something to talk about or ask questions on during interview. have understood the question before you answer. If in doubt, ask
for the question to be repeated.
Make sure that you fully understand the responsibilities and
• If you don't know the answer to a question - be honest but be
requirements of the job so that you can present your skills,
prepared to give an opinion.
experience and abilities effectively. Read over your copy of the
• Give relevant information and as many illustrations of your
application form or letter and your CV and write down examples of
experience as you can.
your strengths or what you have done that demonstrates your
• Avoid giving yes/no answers to questions; always expand your
fitness for the job.
answers with reasons.
• Do not talk too much and never interrupt. Communication is a
Collect together everything you need to bring to the interview the
two-way thing. Keep your answers focused.
day before, for example:
• the company's contact details and name of the person you are • Be enthusiastic and give positive answers. Never criticise a
meeting previous employer or your school/college.
• a copy of your cover letter, CV and/or application form • Remember to thank your interviewers for their time as you leave.
• the job description
• a pen and paper for any last minute notes
• educational certificates or records of achievement, if requested
• any samples of work that were requested
• references, if appropriate
• your list of questions
• a passport photo of yourself (you may not need this, but it
might help the interviewer remember you when making their
decision).

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CARRERS BOOKLET EDITION 18 17/10/13 15:45 Page 2

Careers
Guide 2013

18
EDITION
www.businesscasestudies.co.uk

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