JASVEER SINGH

Contact: +91-09892812152, +91-22-66554639; Email: Jasveer123@gmail.com

SAP CRM-FUNCTIONAL CONSULTANT

Over 2 years of chiselled experience
PROFILE
 Competent & diligent professional with overall 3+ years including 2+ Years in SAP CRM of well-
honed expertise across CRM ; Currently working as CRM Support Consultant with Infosat
Corporation.
 Dexterity across providing post implementation support in SAP; thorough exposure to SAP CRM
5.0 and 6.0 Version with exposure in E-commerce, with the knowledge of customization in E-
Marketing, E-Selling and E-Services.
 Also garnered experience in Interaction center Win Client and Web Client with customization of
Interactive & Reminder scripting, Action Box Configuration, Application & Navigation Area and Call
Center Profile.
 Strong team leader, guiding & motivating teams of professionals towards maximum productivity
with exceptional consensus building, negotiation & interpersonal skills.
 Hands on experience in End-to-End Life cycle, from Business Blue printing to Go-live project.
 Demonstrated ability in analysing complex business objectives & to keep projects ahead of
schedule, under pre-determined time and cost parameters, while maintaining composure and
meeting deadlines in a fast-paced environment.

IT Skills:
ERP & CRM: SAP CRM 5.0, 6.0
Operating Systems & Platform: Windows-95/98/Unix/Linux
GUIs: MS Office, MS Excel.
Programming Languages: C, C++

SAP Skills
 Successfully completed Training on my SAP CRM 5.0 and 6.0 Version.
 In depth knowledge of SAP CRM Interaction center, both Win Client and Web Client, with
customization of Interactive & Reminder scripting, Action Box Configuration, Application &
Navigation Area and Call Center Profile.
 Well versed in Marketing Plan and Campaign Management, with customization of Campaign types,
Objectives, Tactics, Authorization, Segmentation of Business partner, define data source and
attribute list. Define questionnaire for lead and assigning qualification levels to questionnaires.
Customization of lead management, origins, priorities, lead groups.
 In Sales: - Opportunity Management, Copying Control, Quotation Management, Order Management,
Contract Management, Activity Management, and Territory Management.
 In Service: - Installed base, Service order, Service contract, Complaints and
returns, Warranty and claims.
 Successfully done CRM Connectivity i.e. Middleware Deep understanding of Mobile
Application.

PROFESSIONAL EXPERIENCE

INFOSAT CORPORATION Since Nov’07

(Infosat Corporation, A US based MNC into ERP solutions, Consulting and Outsourcing of Technologies.
www.infosatcorporation.com)
CRM Support Consultant
 Identify, document and analyze all business processes in Business Blue Print for direct sales, dealer
sales & Government sales and map them onto SAP functionality.
 Proficiency in SAP methodology phases: Project Preparation, Business Blue Print documents,
Realization, Final Preparation and Making Live.
 Identify the customizing requirements of the client and configured in SAP customization
 Set up the Sales Organization that includes sales area for the direct sales, Dealer sales and
Government sales. Mapped Sales Organization, corporate office, Regional office, branch offices and
associated dealer network spread across the nation.
 Prepare Functional specifications for the Technical team to develop technical specifications and
coding for the special reports involving sales analysis based on conditions like Regional sales
 Attend business process team meetings and prepared status reports.
 Prepare functional specifications as per the design agreed upon with the client.
 Work closely with various user departments to identify and select project priorities, create plans,
define, document and implement them.
 Communicate with different levels of management to inform about project status and other issues.

Project Details

Project: SAP CRM 5.0 Implementation

Client: Wal-Mart
Role: SAP CRM Jr. Support Consultant and Team Member (Support &
Maintenance)
Business Areas: CRM
Duration: Nov07 to till date
Client Overview Wal-Mart, the world's biggest retailer and also the biggest employer with
over 1.8 million full- and part-time workers. It operates Wal-Mart stores
along with Sam's Club membership warehouses in the U.S. and 15
foreign countries. Known for its low pricing and wide selection of goods,
Wal-Mart has become the undisputed king of retailing. It is also a feared
giant for its sheer size and pricing power. For fiscal 2005, Wal-Mart had
record revenues of $312.4 billion and net income of $11.2 billion.Wal-
Mart has more than 3,800 stores worldwide. The company has been
growing rapidly overseas, especially in China. www.walmart.com,
www.walmartstores.com
Accountabilities:  The vision of the project was to provide support to already
implemented SAP CIC module.
 Reconfigured number ranges and groupings for Business partner and
configured field settings and visual screens.
 Reconfigured Business Partner Relationships in different groups and
maintained as per client requirement and needs; customized and
maintained business partner roles and assigned the role to them.
 Reconfigured the actual / planned date profile for the campaign
management transactions.
 Reconfigured partner determination procedure using access
sequence and used in new transaction type.
 Reconfigured interactive script profile which comes under script tab
in the application area in which script text, profile structure was
created and defined new workspace and assigned complete profile to
ICWC similarly for lead transaction workspace is designed.
 Reconfigured lead groups, origin and priorities and personalized email
forms and created lead management and created target groups and
segmented through marketing attributes and their sets.
 As a part of the post implementation project in Wal-Mart, provided
support from Offsite to solve the issues raised by the End Users and
core teams by solving the issues or transitioning the same to India as
Tickets

POLESTAR SERVICES Nov’06-

Oct’07
HR Executive-cum-Team Leader
 Accountable for sourcing, screening, short listing and qualifying candidate for technical interviews.
 Handled a team of 6-8 recruiters, and motivated them to achieve the set target.
 Involved in searching resume from Job Portal, internal data base, directly submitted resume and net
working & references.
 Short listed candidates after scanning external and internal databases for sourcing and screening of
profiles and conducting preliminary screening/scheduling interviews and coordinated till joining of
the company by the candidates.
 Evaluated skill level; managed offer process, including reference checks, salary recommendations,
offer letter generation and offer acceptance/decline.
 Handled business development activities of corporate business in the allotted region for
accomplishment of targets on time.
 Coordinated with candidate after selection process and follow up with candidate till joining.
 Coordinated the walk-in recruitment drive.
 Assumed responsibility in providing Training and Development of the Team Members.
 Responsible for securing clients for the organization, Arranging and Handling Client meeting.
 Maintained adherence and motivated every team member for their growth.
 Preparing and Marinated report of the entire team on the Excel-Sheet.
 Conducted Important parties/ festival in the organization.

EDUCATION & PROFESSIONAL DEVELOPMENT

MBA (Marketing & International Management), 2009
National Institute of Management
BSC in Math’s, Physics and Electronics, 2007
Andhra University affiliated College

Date of Birth: 01 Feb 1987

References: Available on request