OFF BROADWAY SHOE WAREHOUSE

Charlotte, North Carolina

January 23, 2018

Lisa Spears

Head of Loss Prevention

Off Broadway Shoe Warehouse

9041 Research Drive

Charlotte, North Carolina, 28262

Ref: Your letter dated 22, Jan. 2018

Dear Luis Franco,

I would like to thank you for your letter which I received January 22, 2018.

I am glad to see that you and your co-workers are also concerned about the surge in stolen merchandise
at your location (Store 5085). I am aware of the current lack of closing coverage for your location and
have compiled a request to payroll and your regional manager in order to give you added time to have
an extra closing associate every night. I see no reason for my request to be denied, considering you are
the largest store in the region. In the meantime, consider these options. First begin register closures at
7:30pm, by taking 3 of the five registers, while you’re in the office have associates do a store walk
through and provide every customer with your best service. This will limit the amount of loss
merchandise because every guest is being taken care of.

Thank You for your concern,

Lisa Spears