WORK EXPERIENCE

COX CHEVROLET , Bradenton, Florida

Phone operator | Feb 2018 - Present

Confer with customers by telephone or in person to provide information

about products or services, take or enter orders, cancel accounts, or obtain
details of complaints.
Refer unresolved customer grievances to designated departments for
further investigation.
I work in the service department, my job is to make appointments for

Vanessa customers that need their vehicles to get serviced as well as follow up
with customers after their visit with us to ensure they were completely
satisfied with their experience at our dealership.
Garza TARGET, Bradenton, Florida

Cashier/ Customer Service | Nov 2017 - Jan 2018

2808 9th st e
Bradenton, Florida, 34208
9418402314 vngarza15@gmail.com
Compute charges for merchandise or services and receive payments.
Resolve customers service or billing complaints
Performed exchanges, refunded money, or adjusted bills that were not
made correctly
Processed payments received by cash, debit/credit cards, coupon, checks
and rebate checks as well as process tax exemptions and returns
Greet our guest in a proper manner

TROPICAL SMOOTHIE CAFE, Bradenton, Florida

Shift leader | Mar 2016 - Nov 2017

Monitor food preparation methods, portion sizes, and garnishing and

presentation of food to ensure that food is prepared and presented in an
acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or
accommodations.
Maintain food and equipment inventories, and keep inventory records.
Made sure workers were working in a correct manner
Open the food store and open it

EDUCATION

SOUTHEAST HIGH SCHOOL, Bradenton , Florida

High School Diploma, May 2017

Joined many community clubs

Played sports for three out of the four years of high school
Joined the JROTC program

STATE COLLEGE OF FLORIDA, Bradenton, Florida

A.A Degree Candidate, Expected graduation, May 2020

Plan on either joining the nursing program or transferring to USF

ADDITIONAL SKILLS

*Motivated no matter the situation, responsible and trusting. Very reliable

and helpful, the go to person.*Customer service oriented
professional*Ability to work under pressure or deadlines, very precise
with time management and decision making.*Excellent team-building
skills and communication skills Bilingual, speak both Spanish and
English at an excellent level.*Experienced in customer service and food
service, certified in Food Handler Certificate, FRLA.*Certified in CPR
and First Aid, The American Red Cross, 2015