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Consumer Perception Towards Different Jewellery Brands Gitanjali Tanishq D Damas and Unbranded
Consumer Perception Towards Different Jewellery Brands Gitanjali Tanishq D Damas and Unbranded
INTRODUCTION
“Gold jewellery is often envisioned as a symbol of wealth and status.
Interestingly, buying gold jewellery is also one of the best ways to
invest hard earned money. Vibrant looks, exquisite design and the
impeccable style, innate to well crafted gold jewellery, make it
nothing short of a treasure. Gold jewellry is a striking piece of art and
the aptly described as poetry in metal.”
Among the gold market, gems and jewellery segments shows highest
potential of growth the growth of retail business in this area. The
Indian gems and jewellery sector contributed to about 15 per cent of
India's total merchandise exports during 2005-06. And in 2006-07, it
accounted for 13.7 per cent of the country's total merchandise exports.
The domestic demand for retail jewelry (both branded and unbranded)
was estimated at Rs 490 billion in 2005, with diamond jewelry
comprising Rs 80 billion. By 2010, according to a study by
McKinsey, the branded jewelry market alone would touch Rs 100
billion mark. The sale of diamond jewelry in India has been
increasing at a rapid pace of 25% every year over the last two years.
The branded jewelry segment has shown an astonishing trend,
increasing by 50% each year.
Generally, Indian consumer looks out for low-cost jewelry for daily
wear and prefers to buy from trustworthy jewelers. Diamonds,
precious stones which give elegant look not so expensive and
changeable after few years of wearing are preferred by the working
class women. Some of the prominent brands in the market are Adora,
D'Damas, Oysterbay, De Beers and Carbon. There are about 30 major
players marketing about 50 brands in India.
Jewelry retailers are exploring the vast India Gold and jewelry
market, especially brand jewelry in their own way of branding, suiting
to the needs and expectations of the consumer. Among Indian brands,
for example, Nakshatra is product specific, Asmi is feeling specific,
and Glitterati is star oriented.
The Indian USP Unlike many other fashion markets in the world,
which are more homogeneous in character, the Indian market
demonstrates a great element of duality, particularly in traditional
product segments like jewellery. Indian consumers operate with two
contradictory mindsets when deciding to buy a piece of jewellery. At
heart, we remain quite rooted in culture and tradition and continue to
revere and value jewellery as a time-honored possession. On the other
hand, the same consumers exhibit contemporary urban traits and see
trendy jewellery as an extension of their personality and lifestyles.
They opt for brands, thereby emphasizing their perceived worth
accorded to a piece of jewellery. The jewellery buying pattern in the
Indian market is also changing. For instance, the Indian woman today
is economically independent and does not seek approval from her
father or husband to buy jewellery as was the case earlier. Indian
fashion does not surrender to the burdens of fall-winter or spring-
summer influences. In India people stick to their personal tastes and
do not kowtow to the imposed opinion. It could also be because most
of them cannot afford the routine makeover of the wardrobe another
interesting feature is that the Indian consumer looks for the longevity
in a product. Hence the product supersedes the season. Also, Indians
might see tough competition from other luxury items like high-end
mobile phones, travel, and the like, Indians have a rich culture and
heritage, which continue to respect and follow despite changing
modern attitudes. Jewellery is far too integrated into lifestyles to get
affected in one generation. This could all change some two
generations down. The good part is that they still have the luxury of
time to work on it, unlike the west.
It is felt during a recession; jewellery comes in last and goes out first.
While buying, jewellery is last on the list. Although mobile phones
are a luxury item, they have become a necessity. Nonetheless, the
Indian market is getting stronger by the day; it will see a big change
in the tastes of the Indian consumer within three or four years. And
while many point to the growing use of diamonds in Indian jewellery,
complete makeover is still a way off. Rural India still has a mindset
for plain gold jewellery, as it is easily traded as compared to diamonds
(meaning investment is still a big jewellery purchase driver). And
rural India accounts for a major chunk of jewellery consumption.
There are several trends running parallel in the Indian market as far as
the design life cycle goes. While in the traditional jewellery market,
change is gradual, spread over years, in the urban segment, it is quick
and ongoing. Moreover, in precious jewellery, the evolution is much
slower and most often, jewellery in the high-end segment tends to
have a long-term appeal. However in the fashion segment, it is very
important to tie it to trends, as the price points for these are much
more affordable, and this is where the consumer is able to experiment.
The product life cycle in India is much longer because of the high
value costs involved. Other lifestyle products undergo four fashion
cycles a year, but jewellery cannot follow this pattern. Only between
one and three per cent can afford to buy so frequently. Trends in
jewellery change at much lower rate as compared to the rest of the
luxury market due to the high costs involved.
Designing To Follow Fashion:
the garments. One need to study the necklines that are in vogue to
decide the profiles of the neck- wear that you are going to design. A
good example of fashion trends affecting jewellery design was the
layered look. A few seasons back, all the big design houses were
suddenly wrapping up their models in many layers of different
materials. This concept took off in the jewellery industry like a rage
with designs featuring many different beaded necklaces and bangles
at the same time.
A designer has to also keep in mind the wear ability of the piece while
being conscious of trends. Indians have traditionally preferred
emeralds and rubies for the color in their jewellery but that of late, a
variety of colors and types are in vogue.
Today Indians want topaz, tourmaline and even synthetics if they give
them the look they want. But even after factoring all the variables,
most designers will tell you that there is no such thing as a single,
homogenous Indian jewellery market. Geographic location and ethnic
differences break it up into distinctly different markets with differing
tastes. When one designs for the Indian market, one has to definitely
keep these aspects in mind. But, the contemporary jewellery segment
responds closely to the changes in the global market and the consumer
base is not wholly segmented by geographic location or ethnic
groupings. Internationally, companies and marketers are segmenting
consumers in the context of their attitudes and values, tastes and
preferences, lifestyles and living patterns. However, there is a
specific, identifiable customer base in cities like Delhi, Mumbai,
Hyderabad and Bangalore, that is more willing to experiment with
new designs and concepts.
Delhi definitely is very quick to catch on to trends which are bold and
visible. Bombay is more style oriented where people are more aware
of what works for them individually and whether it suits their
personalities. The south tends to stay with a more classic approach. In
Chennai, gems are a no-no. Though jewellery is forever evolving, the
underlying essence of a particular region is always visible in it. Look
at a bride from any particular region of India. Even the most modern
north Indian bride will shun international brands on her big day and
opt for culturally and traditionally rich embellishments like Kundan
jewellery, while a south Indian bride would go for temple jewellery.
Indians attach a considerable amount of emotional value to jewellery
though this does not affect the design concepts of fashion jewellery.
There is a very small segment emerging of highly fashion- conscious
individuals who are ready to experiment with tradition. There is also
another segment of people who are artistically inclined, and prefer
handcrafted or artistically appealing jewellery. And then there are
collectors who go for customized pieces that are unique in design,
material, craftsmanship or technique. Fashion designers empathize
with
this drift and thus are exploring more and more possibilities in terms
of integrating regional tastes with the fashion dictates of today. Hot,
Evolving Market India is hot today, and tastes are moving from local
to global. The market for designed goods is fast evolving. From the
fashion weeks becoming popular in India, to Indian design stores and
Indian designer labels becoming fashion icons globally, India on the
path to becoming a design centre for the world.
Five or ten years ago, one could clearly distinguish between a western
and an Indian design. But today, the distinction is blurring. Plus, the
idea of fusion has brought the two worlds together. Indian designs are
readily accepted in the west and vice versa.
Electronic Influences:
When Britain's Prince Charles returned home after his recent trip to
India, he carried with him a glittering Nakshatra pendant presented by
the Diamond Trading Company (DTC). A gift fit for a prince, and
fitting gift for him to receive in a country where the rock is fast
becoming the ultimate style statement.
Diamonds are not restricted to the celeb set anymore, nor are they a
once-in-a-lifetime indulgence.
Whether dazzling white or sparkling champagne, they are the stone
for all occasions—from office parties to page three dos. Competition
is intensifying in the $70-billion global diamond jewellery market, as
rising wealth in Asia buoys demand. And India will easily top that
growth, because jewellery has always avowedly been a part of the
country's tradition and lifestyle.
This year, demand for diamond jewellery in India will have grown 40
per cent, on the back of a 30 per cent growth in 2005. Diamonds
account for nearly 70 per cent of the Rs 60,000-crore gem and
jewellery industry, in value terms the highest share in any country.
Over a million people are employed in this business across Gujarat
and Maharashtra. Exports went up 15 per cent last year.
These are facts that allow DTC, the marketing arm of the De Beers
group, which supplies half of the rough diamonds sold worldwide as
well as half of all diamonds sold in India, to set its sights and hopes
even higher. In volume terms, India is now DTC's third largest
market, accounting for seven per cent of total business after the US
(50 per cent) and Japan (13 per cent). But in terms of growth, India
heads the DTC chart.
India and diamonds are the best known combination throughout the
diamond industry. Though India was known to have diamond mines
many centuries ago - the fabulous Kohinoor is an Indian diamond - it
has virtually no mines today. However, India has continued to
maintain its tradition of diamond cutting and thousands of people are
involved in this skilled occupation.
Today, with its cut and polished diamonds, colored gemstones, gold
jewellery, pearls, non-gold jewellery and fashion jewellery, India
accounts for almost 50% of the international market. The gems and
jewellery sector contributes nearly 55% of the world’s net exports of
cut and polished diamonds in value, 90% in terms of pieces and 80%
in terms of carats. Every 11 of 12 diamonds sold around the globe are
processed in India, irrespective of where these are mined. With the
right policy and regulatory framework, India could establish itself as a
brand in the international Gems & Jewellery market, increase
employment and create new breed of entrepreneurship.
Apart from being the world’s largest diamond processing (cutting and
polishing) country with an 80 per cent share in world market India’s
favorable trade policies have made India the hub for gems and
jewellery. The burgeoning retail industry in India is instrumental in
innovatively marketing and branding diamonds and traditional
jewellery, making inroads in this sector and contributing to the
nation’s economy.
The Indian consumer has lately become the focus of every retailer's
eye, proof being the international brands flocking in to set up
franchises in India. Economic boom coupled with retail sales
explosion has made a smooth pathway for all those who understand
the art of retail in India. Due to the Economic boom in the country,
India is emerging as a very big Consumer Market for jewellery and
other luxury products and offering a very lucrative opportunity for
major brands to establish presence in the Indian market. The booming
domestic market along with export advantage of the industry and the
Government's decision to allow foreign direct investment of up to 51
per cent in single brand retail stores has attracted a large number of
players to the sector.
The surprising thing about retail investment is that about 20 per cent
of retail effort – in a planned manner – is targeted at rural areas, which
is defined as towns with a population of less than a million. India has
seen a significant growth in disposable incomes as a result of the
economic growth that it has been enjoying. This income is spread in
the rural areas also. According to the Tata Statistical Outline of India –
2005-06, around 60 per cent of the rural income is from north and
east. Depending on the size of the market, retailers work with multiple
formats – currently they are partnering with local jewellers and these
jewellers retail their brands, commonly known as the ‘shop in shop’.
These stores would carry a merchandise mix and are in the range from
600- to 1,000 square feet.
The Indian retail scene is set to flourish and there is no looking back
for those who know how to sell jewellery to an Indian woman, since
jewellery is a part of Indian tradition and customs.
Gold Information
In India, 18 karat and 22 karat are the most popular forms of gold
jewellery. The 18 karat is popular because of its rich colour and
durability.
Gold alloys can also affect the colour of gold. The following list
includes the most common colours of gold alloys and the metals used
for producing them:
Jewellery was fabricated mainly in 18, 22 and 24 carat Gold as Hallmarking was not very
common in India under caratege was prevalent. According to a survey done by a Bureau of
Indian Standard (BIS), most Gold jewellery advertised in India as 22- carat was of a lesser
quality. Over 80% of the jewelers sold Gold jewellery ranging from 13.5 carat to 18- carats as
22- carat Gold jewellery.
TANISHQ:
GITANJALI:
Gili distributed its jewellery priced between Rs. 500 and Rs. 40,000
through lifestyle and department stores across the country to increase
accessibility among its target segment, the 15 to 30 age group. The
company's products were also made available through a mail-order
catalogue. In 1997, Gili launched a collection of traditional Indian
ornaments made of 18-carat gold. In 1999, the Gili Gold range was
introduced. This range included rings, pendants, earrings, necklaces
and bangles made of 24-carat gold. All Gili products came with a
guarantee of diamond and gold quality. When research conducted in
February 2000 showed that there was a big gap between the Rs. 1000
and Rs. 10000 price segment and keeping in view the teenage
population, and the kind of pocket money they had, Gili brought out a
collection targeting teens.
Having captured the low price point market of Rs.2000 to Rs.10, 000,
in 2000, the company focused on penetrating the premium market of
customized jewellery. For this, Gitanjali jewels opened a jewellery
salon, Gianti, to provide customized jewellery to clients in India.
HIGHLIGHTS Q3 FY10:
Jewellery Sales turnover increased by 60% to 1,098 cr. in Q3
FY10
EBIDTA gone up by 44% to 102 cr. in Q3 FY10
RETAIL STRATEGY
Gitanjali’s strategy is to increase the market share of various
brands and its positioning in the market. Strategy is to generate
demand for branded diamond jewellery in the future
Gitanjali has also acquired a 76% stake in Salasar Retail and
will roll out multi-format retail stores under the ’Maya’ brand.
The Salasar stake gives Gitanjali Lifestyle 10 multi-storey stores
with 200,000 square feet of retail space in Northern India.
INDUSTRY
Overall Gold and jewellery industry is estimated to be about
USD 35 billion, out of which 12-15% is constituted by diamond
jewellery market. i.e. USD 4 billion, 10% of which is branded
jewellery market accounts for USD 500 million
Overall Industry is growing at the rate of 15-18% and where as
share of diamond jewellery is growing at 18-20%
D’DAMAS:
UNBRANDED JEWELLERY
UNBRANDED JEWELLERY:
There are some small shops also like Priya jwellers, Alankar abhushan
bhandar, the middle class families often purchase from them.
DATA TABULATION,
ANALYSIS
&
INTERPRETATION
DATA TABULATION
Table 1:
Table 2:
BELOW 20 15
21-30 28
31-40 24
41-50 1
ABOVE 50 2
Inference:
Out of the 70 respondents’ age of 15 respondents are below 20, 28 respondents are
21-30 age group, 24 respondents are 31-40 age group, 1respondent is 41-50 age
group, 2 respondents are between the age group of above 50.
OCCUPATION WISE CLASSIFICATION OF JWELLERY
BUYERS
Table 3:
OCCUPATION NO. OF RESPONDENTS
STUDENT 17
BUSINESS 14
SERVICE 18
HOUSEWIFE 21
Inference:
Table 4:
GOLD 40 57.14
SILVER 10 14.30
DIAMOND 15 21.43
PLATINUM 4 5.71
A.D 1 1.43
OTHERS 0 0
Inference:
Table 5:
BRANDED 70
UNBRANDED 30
Inference:
UNBRANDED 17 24.29
BRANDED
TANISHQ 23 32.86
GITANJALI 8 11.43
D'DAMAS 17 24.29
OTHERS 5 7.14
Inference:
Table 7:
TYPE OF PRODUCT NO. OF PERCENTAGE
RESPONDENTS
BRANDED 51 72.85
UNBRANDED 19 27.14
Inference:
MOTHER 25
FATHER 18
SPOUSE 16
OTHERS 11
Inference:
SOURCES OF DATA:
The study is based on primary data and secondary data. The required
information was collected through the questionnaire from the
consumers directly by interviewing them.
FINDINGS
I. 70 out of 70 respondents admitted that they buy jwellery.
II. 40 respondents buy Gold, 10 respondents buy silver, and 15 for
diamond, 4 purchase platinum, and 1respondent buy a.d., none
for others.
III. Branded jewellery buyers are 49 whether 21 respondents
purchase unbranded jewellery.
IV. In the branded jewellery segment Tanishq is high in demand
opted 23 respondents, D’Damas is on no. second chosen by 17
respondents, Gitanjali is on no. third with the support of 8
respondents, and 5 respondents go to others branded jewellery
firms.
V. 51 respondents do trust on branded jewellery and 19
respondents have trust on unbranded jewellery.
VI. The purchasing decision of the jewellery in respondents’ family
members varies from person to person. 25 respondents’ mothers
buy the jewellery, father purchase jewellery of 18 respondents.
16 respondents their spouse purchase jewellery, and at 11
respondents’ home, jewellery purchase by others.
VII. Between “21-30” age group purchase jewellery most.
VIII. Housewives are the leading jewellery buyers with 21 out of 70
respondents.
IX. 36 respondents are male and 34 respondents are female.
SUGGESTIONS
In the current era all the branded companies are concentrating
only on the females but males are also trendy now so, the
companies should also promote male gems and jewellery.
As the above concluded that the age group between 21-30 are
the high rate of jewellery buyers, and a new jewellery firm can
gain more by producing the new age jewellery with keep eyes
on the current fashion trend.
A franchise of Tanishq can give more return to a new born
jewellery seller.
Gold is used most in metals so may make sense to invest in
gold.
CONCLUSION
CONCLUSION
40% of the respondents are between 21-30 age group and they
purchase the jewellery most.
Housewives are more interested to buying jewellery.
Each and every person is willing to buy jewellery.
Gold consumers are more rather than other metals.
70% of the respondents purchase jewellery from the various
branded shops.
30% of the respondents use unbranded jewellery from the other
local shops.
Tanishq is highly preferred brand with 32.86% of the
respondents.
72.85% of the respondents have trust on the branded jewellery.
LIMITATIONS
LIMITATIONS
3. Due to short time of period this was not possible to collect more
primary data.
BIBLIOGRAPHY
Books:
NEW DELHI
2. BUSINESS LINE
3. RESEARCH JOURNALS
ANNEXURE
Name :
Age :
Sex :
Occupation :
QUESTIONNAIRE
1. Do you buy jewellery?
A. Yes B. No
2. Which type of jewellery segment do you mostly prefer?
A. Branded B. Unbranded
SYNOPSIS
METHODOLOGY:
Types Of Research:- Exploratory Report
Types Of Data To Be Collected:- Primary Data
Primary Data Collection Method:- Survey
Primary Data Collection Techniques:- Personal Interview,
Questionnaire
Sample Unit:- Mirzapur
Sampling Techniques:- Simple Random Sampling