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Job Description: Position: Class: Departament: División: Report To: Manager: General Description
Job Description: Position: Class: Departament: División: Report To: Manager: General Description
Job Description: Position: Class: Departament: División: Report To: Manager: General Description
General description:
Manage the quality assurance department, directing the work of quality technicians and any other personnel,
to satisfy the quality the requirements for current business, and future improvements.
Develop and execute annual quality goals and objectives tat align with overall company goal and long term
strategic concerns.
Actively direct the corrective actions system for customer complaints/warranties/returns, and internal
processes.
Participate in new product introduction, or product change projects, assuring that all requisite quality
characteristics and requirements are met.
Work with engineering, production, and QA team, to develop documentation of processes and procedures.
Lead the development of quality and improvement plans that will impact the overall cost.
Interactions with:
Decision-making authority:
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Doesn’t make decisions, always consult Must make decisions without consulting
xx
Makes decisions and verify with inmediate Supervisor Make decisions and support others to do it
Requirements:
Education:
Experience:
Skills:
Knowledge of quality methods, tools, and instruments. (8D, 5Why analysis, Ishikawa Diagram etc).
Experience in developing and implementing training for inspection, quality system, and total Quality
Management methods.
Results oriented.
Manage by Objectives.
Specific Knowledge:
FRH-TPIMX-01 REV 02
Leadership competencies
Department
Review Date:
Manager
Employee Human
Signature Resources
FRH-TPIMX-01 REV 02