PREFACE

Praise and gratitude to Allah SWT author , who has given pleasure to the author in
particular in general for all of us, because thanks his guidance and Inayah author could finish
this paper, along with greetings and prayers, let us devote to our lord the prophet Muhammad.
Authors thank the lecturers who have guided the authors in the preparation of this
paper , but the authors realized that papers
This is far from perfectness , therefore suggestions and constructive criticism the author
hoped for improvement and kindness .
Hopefully this paper into a repertoire of knowledge , especially for writers in general for all
of us also become problem guidance to all nature and may we always be given a truts in
worship and given guidance so that we can carry out the teaching and Islamic and law . amen

1
Contents
CHAPTER I INTRODUCTION ............................................................................................................ 3
I.I. Background ............................................................................................................................... 3
A. DEFINITION OF MANNER............................................................................................................. 5
In shops .............................................................................................................................................. 8
With the family.................................................................................................................................. 9
Close the Door .............................................................................................................................. 10
Check First .................................................................................................................................... 10
Avoid Chatter ................................................................................................................................ 11
Allow Personal Space ................................................................................................................... 11
Ignore Your Cell Phone ................................................................................................................ 11
Flush the Toilet and Cover the Evidence ...................................................................................... 11
Dispose of Personal Hygiene Products ......................................................................................... 11
Replace Supplies ........................................................................................................................... 11
Wash Your Hands ......................................................................................................................... 12
Clean Up After Yourself ............................................................................................................... 12
Don't Hog the Mirrors ................................................................................................................... 12
Report a Clog ................................................................................................................................ 12
G. Bathroom Rules and Etiquette Signs....................................................................................... 13
G. Telephone Manners .................................................................................................................. 14

2
 CHAPTER I
INTRODUCTION

I.I. Background

As time goes by, many outdated etiquette rules have gone out of practice. Let's face it;
not too many children bow or curtsey when greeting adults. The general stance on etiquette in
America is to treat others equally and politely.

All cultures and periods in time have had rules for proper etiquette. While some, like
covering your mouth while yawning to avoid swallowing flies, have health-related origins,
others were used to distinguish between classes or prevent social conflicts.

Many of today’s etiquette rules came from the 1600’s French Royal Court and were
adopted by other societies in Europe and around the world. In the nineteenth century
Victorian era in the United States, etiquette was a way for social classes to separate
themselves and, before the American Civil War, excluded non-whites, immigrants and
children.

After World War I, the invention and mass production of the automobile and the
creation of the suburban family, etiquette rules began to change. As the role of women
became more progressive, their limiting etiquette rules became more relaxed.

Today, one of the leading organizations for etiquette and manners is the Emily Post
Institute. Born in 1872 in Baltimore, Maryland, Emily Post was an American writer who
published Etiquette in 1922, becoming the nation's authority on etiquette in social settings.
Since then, Etiquette has been revised four times and remains an important guide for
manners. Watch the video below to hear Emily Post give etiquette advice for eating at the
dinner party.

3
1.2.Problem Formulation
1. What is the definition of manner ?

2. What are the manner in office bathroom ?

3. How the way we do the telephone call ?

1.3. Destination

The formulation of the problem that can be drawn from this discussion is:
1. Outlines what is meant by manner and etiquette
2. Describe the rules and etiquette sign bathroom
3. Desribe the manner of bringing handphone in a meeting

4
 CHAPTER II
1.II. Discussion

A. DEFINITION OF MANNER

Manners are something used every day to make a good impression on others and to
feel good about oneself. No matter where you are - at home, work, or with friends - practicing
good manners is important.

Good manners are more than opening doors and writing thank you notes. While
opening doors for others and writing notes is nice, true courtesy goes deeper. Being polite
and courteous means considering how others are feeling.

If you practice good manners, you are showing those around you that you are
considerate of their feelings and respectful. You are also setting standards for others' behavior
and encouraging them to treat you with similar respect.

Every culture and individual may have different rules or feelings about what is polite
or is not polite. The goal of this course is to review some of the more basic and common rules
of polite behavior in our society.

These rules may differ from person to person or based on situation, but there is one
rule of good manners (and life, in general) that is always easy to follow - do unto others as
you would have them do unto you.

B. Bathroom Etiquette for Office

o Irrespective of whether you are a man or a woman, ensure that in no case do

you make the bathroom a space to do your business deal.
o It is not good to see anyone going out without washing his or her hands after
using a bathroom. So, always wash your hands after using the washroom to rid
yourself off all the germs that you might have contacted from the
contaminated washroom doors or other surfaces.

5
o It is very embarrassing and awkward to find someone waiting at the bathroom
door when one comes out. So, instead of waiting in front of an occupied
bathroom, give your co-worker some space and go back to your desk or try
using another bathroom.
o Irrespective of your position in the organisation, remember that everyone has
equal responsibility of following the bathroom etiquette. With regards to
washing your hands or flushing the toilet after use, follow the rules strictly and
be a role model for your colleagues. Do not expect any privileges even if you
are the numero uno of your organisation.
o Do not make the bathroom a mess by leaving toilet papers and other waste
lying all around. Ensure that you clean the filth before leaving the bathroom.
Consider the bathroom as the one in your own house and keep it clean.
o Make sure you don’t make the toilet a space for socializing or a mini-library.
By doing this, you are monopolizing the space and denying someone access.
Always keep one thing in mind that others are waiting.
o Don’t wear shoes memorable enough to be recognized under a bathroom stall.
Don’t spend more time building the nest than you spend sitting on it.
o Find the safe haven toilets, usually located on the client meeting floor (nicer
bathrooms) or near HR (where the men’s room is a ghost town.)
o Don’t provide colleagues with any details of your experience (i.e. “I just
created a Pollock on porcelain masterpiece.”)
o Don’t wait for someone to open the door for you or bother using a hand towel
on the knob. Grow up. If you shake hands, ride in cabs, or eat in restaurants, it
won’t make a difference.
o Don’t take a newspaper. Guys are not exempt; this applies to all 56 genders.
Smartphones are unsanitary for a reason.
o No long conversations at the urinal. A simple “Hey man” or nod is acceptable.
o Absolutely no talking between stalls.
o If someone playfully taps their foot at the adjoining stall border, it’s okay to
tap back (“as a joke”) because we’re all better off knowing their true
intentions.
o Don’t announce your trips beforehand. I can’t help but time you, and I really
don’t want to.

6
 o The only thing worse than seeing a legible ID badge at someone’s ankles
between stalls is watching it scrape against the putrid tiles below the bowl. It
begs the question, “What other bad choices are you making?”
o Avoid the last stall; studies have shown it to be the most unsanitary because
people incorrectly assume it to be the least trafficked. The same is true with
the disabled toilets, but that’s for other reasons (lonely nights working late.)
o If there’s a nice hotel nearby, take a walk. Then grab a coffee on your way
back, just to let your stomach know who’s boss.
o Don’t talk on a cell phone. If I’m on the other end and I hear an echo, any
weird noises, or even a sloppy attempt at muting, I’m hanging up.
o If you toss your tie over your shoulder at the urinal, either your tie is too long
or your **** is too short.
o Don’t flush with your foot. All you’re doing is transferring urine and fecal
matter from the floor to the handle. Just wash your f***ing hands.
o They’re not movie theatre seats. I don’t care how entertaining this timeline is,
handle your business and get out. (Hiding interns get a pass on this.)
o No laughing at (or acknowledging) the strange noises. And, no jokes. We’ve
all heard “How do blind people know when to stop wiping?” before.
o No pulling rank. In the bathroom, everyone is equal, including your boss’s
boss.
o Don’t spit gum into the urinal. The guy who has to pick that out with his
hands took two.

C. Etiquette In Public Places

o People usually use cell phones in bathrooms. Always remember that hearing
the toilet flush on the phone is very awkward and disrespectful to the person
whom you are talking. Make sure that you do not embarrass the other person
by making your bodily functions public.
o Just imagine the situation in which you use the bathroom only to realize that
there are no toilet papers. If you are the last person to use it, ensure that a new
roll is put in place or at least others are made aware of the lack of toilet paper.
You can contact the person who is in charge of maintaining the bathroom and
get the roll fixed.

7
 o Engaging in a conversation with others in front of a public bathroom is
absolutely unacceptable. It is advisable to avoid talking about private or
unpleasant subjects in a raised voice around a bathroom.
o Holding spots while standing in a crowded bathroom line can create problems.
Allowing those people who are in a hurry to go is a basic courtesy that must be
extended by responsible citizens.

When in hotels

1. Be considerate to people in other rooms.' Especially late at night or early in the

morning - by avoiding loud conversations, moderating the volume levels of
televisions, radios and alarms, not slamming doors and being quiet in the corridors.
2. If the room is not adequate then say so immediately.' Deal with the front desk or
reception staff in the first instance. If there is no response then ask for the manager.
3. Seasoned travellers often choose to give something at the beginning and end of their
stay.' They will also be well-prepared with small notes and change for quick tips. In
the past, tips would be expected by doormen and porters on every interaction.
Increasingly this is a judgement call, dependent on the quality and speed of service,
and the level of expectation of the hotel and its staff.
4. When using room service be prepared to answer the door looking presentable and
make sure that the room is in a reasonable state.' Room service that is signed for may
have service included. If you are not leaving a single, large tip at the end of the stay,
then it is usual to tip when the order arrives.

In shops
1. Customers should treat staff with civility and respect.' It is not necessary to say good
morning as you go into a shop, as it is in France, and transactions may take place in
silence without giving offence, but a few words and at least a smile or some eye contact
are good form.
2. It is totally unacceptable to talk on a mobile while being served.' Treating staff with
courtesy and as human beings is not only polite, but can result in better service.
Similarly, it is ill mannered for someone working in a shop to ignore the customer in
front of them to take a call, speak to a colleague, or attend to their own administrative
tasks.

8
 3. Children should remain close to their parents at all times in a shop of any size.' They
should be supervised and not be allowed to touch or pick up items or be left to play in a
different area of the shop, unless it is in a dedicated children's area.

Using your mobile in public

1. Answering phonecalls, texting, or even repeatedly glancing at the screen in a social
situation is never acceptable.' Mobiles should be put away at the dining table (whether at
home or eating out) and calls should only be taken, away from the table, in exceptional
circumstances. If there is an emergency or crisis, always apologise for using a mobile.
2. Be aware that there are many situations in which using mobiles is inappropriate.' They
should be switched off in theatres, cinemas, art galleries, or any public space where
silence is desired.

With the family

Parents' reactions to their child should be well moderated.' If they are angry with a child
because of his/her behaviour in a public place (a supermarket, for example), shouting or
dramatic behaviour should be avoided. If the situation is getting out of control, a quiet corner
away from others is the best place to resolve the situation.

D. Etiquette in Aircrafts

o The doors of bathrooms in aircrafts are small and can be difficult to close due
to the scarcity of space. So, before you start the activities, ensure that the door
is safely locked. It is quite embarrassing to have someone walk in on you
while you are using the cubicle.
o Etiquette rule states that if the cleansing containers in aircrafts are empty, you
must ask the flight attendants to refill it.
o If the fellow passenger takes a long time, you can give a polite knock on the
door to remind them that others are waiting. But ensure not to employ this
technique before it has been at least five minutes. Also, make sure that the
knock is always polite; never aggressive.
o Music and Videos: Trying to keep occupied on flights today often includes
watching videos or in-flight television or listening to music. It’s not
uncommon for the volume of those to be disruptive to other passengers.

9
 o Pets on Planes: Make small talk about pets, Sit quietly and say nothing – even
though it bothers you.

E. Home Guest Bathroom Etiquette

o The host must provide a clean bathroom in order to make the guests feel at
home.
o If you have guests at your house, arrange for fresh towels, a tube of toothpaste
and a new bar of soap.
o It is not good for the guests to use the toiletries of the host; everyone must
carry their own lot of toiletries.
o In case the guests forget the toiletries, they must ask the host before sharing
the body wash, shampoo and bar soap. Although the guest is not expected to
clean the entire bathroom, it is basic etiquette to replace the lids of all bottles
that have been used and place everything back in their original locations.
o The guest must use hand wash after using the bathroom and should not leave
water droplets around.
o Always remember to switch off the lights, geysers and exhaust fans before you
leave your host’s bathroom.

F. In a Public Restroom

Close the Door

This may seem like a no-brainer, but you'll be surprised by how many people don't
bother closing the door all the way when they use the restroom. Close the door and make sure
it clicks. If you are in a public facility, lock it. If someone accidentally walks in on you, not
only will you be embarrassed, the other person will be red-faced as well.

Check First

In a public restroom, don't just push open a stall door. Someone may have missed the
latch, or the lock might not work.

Check under the door, and if you see feet, go to another stall or wait for the person to finish.

10
Avoid Chatter

Don't confuse the restroom with a conference room. It's not the place to chat about
business or hold long personal discussions. Remember that there may be other people in
there, and they shouldn't be forced to listen to something they don't need to know.

Allow Personal Space

When you go into a restroom, don't crowd other people. Be respectful of the personal
space of others. Men, unless the restroom is crowded, skip a urinal to prevent someone else
from being uncomfortable. And never look at another man as he does his business.

Ignore Your Cell Phone

Don't chat on your cell phone while using the restroom. The person in the next stall
over doesn't need to know the details of your personal life. And you certainly don't want the
person on the other end of the line to have to listen to the loud flush. That's just rude.

Flush the Toilet and Cover the Evidence

Before you leave the restroom, make sure you flush the toilet. Stick around and check
to see if everything has been whisked away. You don't need to leave something behind for the
next person to deal with. If you are in someone's home, you may need to flush more than
once to reduce sounds or lingering smells. Use an overhead fan if one is available. Some
people carry small containers of air freshener for this purpose, but remember that your host or
other guests may have allergies.

Dispose of Personal Hygiene Products

Anything you use for personal hygiene needs to be wrapped and disposed of in a trash
receptacle. Avoid flushing anything but toilet paper because it might clog the system.

Replace Supplies

If you use the last of the toilet paper, soap, or paper towels, show respect for the next
person and replace it. However, if you don't see spare ones lying around, inform someone
that this needs to be taken care of.

11
Wash Your Hands

Never leave a restroom without washing your hands. This is both an etiquette issue
and a sanitary necessity. You can prevent the spread of germs by keeping your hands clean at
all times. Dry your hands after washing them. If you are in a person's home, reach for a hand
towel rather than a bath towel. In a public restroom, you should have access to either paper
towels or air dryers.

Clean Up After Yourself

Leave the restroom or bathroom in as good of condition as you found it. This means
that men should check the floor around the toilet and wipe up splatters.

Both men and women need to check the toilet seat and make sure they are clean. After
washing your hands, avoid splashing water or soap all over the counter and mirror. If there is
a paper towel available, wipe splatters around the sink.

Don't Hog the Mirrors

Ladies, it's fine and even expected for you to freshen your makeup in the restroom.
However, if someone is waiting to wash her hands or use the mirror after you, don't dilly-
dally. Do what you need to do and then get out of the way as quickly as possible. If there is a
restroom attendant, thank the person and leave a tip to show your appreciation.

Report a Clog

Whether you caused the clog or someone before you did, make sure the host or office
manager knows about it. It's much better to discreetly let the person know rather than have
the problem get worse later.

Bathroom etiquette show our lifestyle and the respect that we have towards our fellow
beings. A little concern for others does not create issues for you; it only makes you a better
person. Rarely can you see any written codes in bathrooms and rest rooms. But always
remember that etiquettes are something which you must carry wherever you go.

12
G. Bathroom Rules and Etiquette Signs

Last fall we posted about Harvard grad students’ bathroom etiquette rules, some of
them being so obvious that people questioned their necessity. It seems that everyone, whether
it be at work, at home, or in any public bathroom, has been guilty of violating bathroom
etiquette. Whether it be leaving the toilet seat up at home, or forgetting to flush, there are so
many ways to offend the other bathroom users.

A search on the web for “bathroom rules” found a wide variety of signs and postings
regarding bathroom rules and etiquette. Here are some of these signs that remind us to use
these shared facilities with consideration.

13
G. Telephone Manners

Whether at work, at home, or on your mobile phone, here are 8 solid telephone
etiquette tips everyone should be displaying at all times.

1. Always identify yourself at the beginning of all calls.

A) When in the office, always answer a telephone by saying: “Hello/Good Morning,

Accounting Department, Syndi Seid speaking.”

B) From a cell phone, either simply say Hello, or state your name, Hello, Syndi Seid
here. Do not answer by using words such as “yeah” or “yes.”

C) When placing a call, always state your name along with the name of the person you are
calling. Example: “Hello, my name is John Doe from XYZ Corporation. May I please speak
with Ms. Jane Smith?”

2. Be sensitive to the tone of your voice.

Do not sound overly anxious, aggressive or pushy. It is important your tone conveys
authority and confidence. Do not lean back in your chair when speaking on the telephone.

Tip: Sit up in your chair or stand during the conversation. When at home, use a personal tape
recorder to privately record your own conversations. You will then hear how your sound to
others.

3. Think through exactly what you plan to say and discuss BEFORE you place a call.

Tip: Jot down the items you want to discuss and questions you want answered. In other
words, anticipate and expect you will be placed into a voicemail system; plan your message
to be as direct and specific as possible, asking the person to respond to specific alternatives or
questions. Do not say, “Hello, it’s Syndi, call me back.” At least state the subject about
which you want the person to call you back about.

14
4. Do not allow interruptions to occur during conversations.

Do not carry on side conversations with other people around you. The person on the
telephone takes precedence over someone who happens to walk in your office or passes by
while you are on the phone.

Tip: If you must interrupt the conversation, say to the person, “Please excuse me for a
moment I’ll be right back.” And when you return, say, “Thank you for holding.”

5. Especially when leaving messages, speak clearly and slowly.

Do not use broken phrases, slang or idioms. Always, always leave your return telephone
number as part of your message, including the area code . . . and S-L-O-W-L-Y, including
REPEATING your telephone number at the end of your message.

Tip: Practice leaving your number, by saying it aloud to yourself as slow as you have heard
an informational operator say it.

6. Build the habit of always turning off your cell phone ringer when entering a meeting,
restaurant, theater, training class, or other place

Where the purpose of your visit would be interrupted or others would be disturbed by hearing
your cell phone ring.

Tip: If you are expecting an important call, inform the caller you will be in a meeting during
certain times and state you will monitor your message indicator for when it illuminates you
will excuse yourself to leave the meeting and return the call.

7. Always speak into the telephone receiver with an even and low tone of voice.

Especially when speaking on a cell phone out in public, be sure to monitor how loud you
may be.

15
Tip: Move the phone ear piece just slightly away from your ear and listen to yourself
speaking. Discover whether you are speaking too loudly or too quietly for the other person to
hear you.

8. Do not allow yourself to be distracted by other activities while speaking on the telephone,
Such as rustling papers, chewing and eating, working on the computer, or speaking with
someone else. Most importantly, do not use a hand held cell phone while driving. Get a
headset or speaker phone for the car.

Tip: Always treat every caller with the utmost courtesy and respect by giving him/her your
undivided attention.

When you answer a telephone

you can say “hello”, but the best thing is to clearly say your name. This way, if
someone is trying to reach you, they know they have reached you and there will be no
confusion. When you call someone else, it is also polite to give your name right away: “This
is so and so. May I speak to so and so?” It is not polite to call someone and immediately ask
“Who is this?”

Speak Up. Remember that speech over the telephone is often unclear. You might hear the
other person perfectly and they might not be able to hear you very well. Speak and leave
messages very clearly and slowly. If you don't understand something you hear, politely ask
the person to repeat it. Use the words “please,” “thank you,” and “you're welcome.”

Time Zones. Remember that the United States covers four time zones, more if you include
Alaska and Hawaii. Consider what time it might be at the location you are calling before
making the call. If you don't know where you are calling, try to avoid late night calls if you
are on the West Coast or early morning calls if you are on the East Coast.

Leave Clear Messages. If you leave a message on an answering machine, don't take too long
but speak slowly and clearly. Leave the basic information--your name, your telephone
number and the time you called--but don't go into too much detail if you feel the person will
call you back. You can talk about it in detail when they do. In many cases, when you expect
to get a person's machine, you can compose an effective message before you even dial the
number. It's effective and it's polite.

16
 CHAPTER III

I.III. Closing
G. CONCLUSION

How you express yourself shows the kind of person you are - rude or considerate, selfish
or generous. The really polite person is tuned in to other people's feelings and can put
themselves in another person's place. They can understand how it would feel to be new to the
neighborhood or job, or what it's like to be the shortest person in the class or the shyest
person at a party. They react with understanding and with the kind of manners that matter
because they come from the heart.

Treating others the way you would like to be treated is the easiest rule to follow and
encourages others to treat you in kind. Even the most polite people in the world can
occasionally say the wrong thing or make mistakes, but being kind, considerate, and generous
on a daily basis shows true manners. We can't police ourselves all the time, but before you
say or do something, ask yourself how you would feel if others said or did that to you. The
more you practice this rule, the more natural and easier it becomes. Good manners show the
best you have to offer and encourage others to be their best. Practicing these manners on a
daily basis makes for a more pleasant life.

 Be thoughtful
 Be cheerful
 Be generous
 Be cooperative
 Be helpful
 Don't be bossy
 Don't put people down or say rude things
 Respect other's privacy
 Take care of personal property

17
 REFERENCES

Cross culture understanding’s handbook

https://thoughtcatalog.com/john-lefevre/2015/06/20-essential-rules-of-workplace-bathroom-
etiquette/

http://www.cntraveller.com/gallery/debretts-etiquette-public-places

https://www.tripadvisor.com/Travel-g191-c3541/United
States:Customs.Habits.And.Etiquette.html

All Rights Reserved © 2011-2018 Humanity.com

18