Tinaya, Patrick Carlo J.

EMG20/A1
A.

1. Fayol’s Principles mention division of work, authority,

responsibility and discipline; in this case, it would be best to
have 3 levels on the managerial hierarchy. Labor would be divided
evenly; save for the supervisors who will have both their own tasks
and the responsibility of instructing their subordinates. Authority
will follow the hierarchy, individuals will only report to those
with direct authority towards them.

2. Total quality management approach, because the company is to

develop a software meant for different age groups; meaning
different preferences that are subject to change given the
impermanent trends. The best approach would be to put yourself in
the consumers’ shoes and think about what would make you buy this
software.
B.

1. McDonalds- the workgroup consists of the manager, kitchen staff,

counter staff, security and clean-up staff. They tend to put more
people than necessary on clean-up rather than on the counter; this
tends to slow down progress. They should allocate people evenly
among the tasks.