H.

no 116 type3
Govt colony Kasumpati
Ph.+918091110819
E:- ssingh.vikram82@gmail.com

VIKRAM SINGH THAKUR

CAREER OBJECTIVE

To work with dedication for such an organization that will provide me the environment where I can
give my optimum performance and also helps me to learn an grow and to prove my strengths and
attain heights in my work field with my efforts and creativity.
.

PROFESSIONAL EXPERIENCE

Airtel Mobility Services (SHIMLA) 9-MAY 2006 to 7 April 2008 (Collection Executive)

Airtel Telemedia Services (LUDHIANA) 8-APRIL 2008 to 28 nov 2012 ( On Roll)

Presently working with Tata Tele Services in Shimla

DESIGNATION:

1. Retention officer (Location- Ludhiana)

Job Profile:

Able to work anytime according to condition under pressure and consistently meet tight deadlines. A
team player who thrives working with diverse teams and in challenging environments.Good
communication and interpersonal skills with the desire to excel, Confident, ambitious and self-motivator.

STRENGTHS:

 Analytical: Analysis of problems and data to find the cause and solutions.
 To drive collection and retention teams to achieve zone’s retention and collection targets.
 Special focus on High Value Collections Categorized under Gold & Platinum category.

Customer Retention
 Headed a team of retention executives and responsible for voluntary & involuntary churn
management.
 Resolved bill related disputes to aid collection & prevent disconnections
 Coordinated with the Retention agencies to reduce involuntary terminations
 Handled and managed all aspects of complaint and churn management activities
 Monitoring of external vendor activities for effecting higher customer retention through field
visits.
 Supervising the performance of team members for resolving grievances and queries of clients on
a day-to-day basis,
  Determining training needs of employees and conducting suitable training programs to enhance
their operational efficiency leading to increased productivity.

Work Profile : Solving the queries of the customer regarding telecom services

EDUCATIONAL QUALIFICATION

 10th From H.P Bord.

 Graduation.

COMPUTER SKILLS

 Proficient in operating MS Word, MS Excel.

 Good knowledge of ECRM

 Knowledge of Internet Operations

PERSONAL SUMMARY

Father’s Name : Mr. Roshan Lal Thakur

Date of Birth : 17 JULY 1983

Sex : Male

Martial Status : Married

Language known : English & Hindi

Hobbies : Reading & watching Cricket.

Date: 15-5-2015
________ (Vikram Singh Thakur )