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Business Elements

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Nigel Barnsley

-h Margie Lemmens
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Revisión Técnica
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Beatriz Pérez
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MADRID - BARCELONA - BOGOTÁ - BUENOS AIRES - CARACAS - GUATEMALA - MÉXICO

NUEVA YORK - PANAMÁ - SAN JUAN - SANTIAGO - SÃO PAULO

AUCKLAND - HAMBURGO - LONDRES - MILÁN - MONTREAL - NUEVA DELHI - PARÍS

SAN FRANCISCO - SIDNEY - SINGAPUR - ST. LOUIS - TOKIO - TORONTO

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Business Elements • Ciclo Formativo de Grado Medio
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No está permitida la reproducción total o parcial de este libro, ni su tratamiento informático,

ni la transmisión de ninguna forma o por cualquier medio, ya sea electrónico, mecánico,
por fotocopia, por registro u otros métodos, sin el permiso previo y por escrito de los
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titulares del Copyright. Diríjase a CEDRO (Centro Español de Derechos Reprográficos,

www.conlicencia.com) si necesita fotocopiar o escanear algún fragmento de esta obra.
Nota: Este libro se atiene al artículo 32 del derecho de cita de la Ley de Propiedad Intelectual
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de 1996 (RDLeg 1/1996 de 12 de Abril).

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Derechos reservados © 2014, respecto a la primera edición en español, por:

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McGraw-Hill/Interamericana de España, S.L.

Edificio Valrealty, 1.ª planta
Basauri, 17
28023 Aravaca (Madrid)

ISBN: 978-84-481-9099-6
Depósito legal: M-16918-2014

© Nigel Barnsley y Margie Lemmens

Todas las actividades de este libro deben realizarse en un cuaderno aparte.

Equipo editorial: Aurora Aguilella Asensi, Paloma Sánchez y Pablo Regueiro

Diseño de cubierta: Equipo de diseño de McGraw-Hill
Diseño interior: Equipo de diseño de McGraw-Hill
Ilustraciones: Nacho Subirats
Composición: www.dfrente.es
Impresión: XXX

IMPRESO EN ESPAÑA-PRINTED IN SPAIN

Introduction
Business Elements is a Professional / Business English course book for young people
enrolled on vocational courses, in particular Ciclos Formativos, in Spain. The book
aims to equip students with the essential language to work in an English-speaking
environment and to take their level from A2 into B1, according to the Common
European Framework of Reference for Languages.

Having taught English in Spain, in academies, business schools, universities and

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companies for many years, we felt that there was still a shortage of appropriate
materials for elementary and lower-intermediate students looking to improve

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their professional English language skills. Our views coincided with those of
McGraw-Hill, who –as one of the leading publishers in the field of education and
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training– were looking for authors for such a book. Consequently, in 2013, this
book was conceived as a solution to that gap in the market.
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Business Elements has a graduated, functional approach, with each unit dealing
with major business functions, such as making telephone calls, attending
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meetings, writing emails, reports and proposals, and giving presentations. These
functions and their relevant vocabulary are presented in lively and interesting
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situations. The focus throughout the book is on real communication, both spoken
and written, with a range of task-based activities which include a wide selection of
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listening materials. Equal importance is given to grammar and structures, which

are presented and practised in realistic business contexts.
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A unique feature of Business Elements is that it is set in and around one company:
MN Global Access Ltd., and features a cross section of multicultural characters,
representing key roles in contemporary business. Although the protagonists are
dedicated business professionals, there is a thread of fun and humour running
through their daily lives, by which we hope to demonstrate once and for all that
Business English does not need to be “boring” English.

Another point that we feel strongly about, which is also reflected in the book,
is the importance of using English as the vehicle for learning; consequently all
rubrics and instructions are written in English. We believe that an over-reliance on
the mother tongue in foreign language teaching can restrict students’ progress
and lead to dependency on literal translations.

Finally, we believe that Business Elements is not only a course book, but also a
useful reference document, which students can return to in their future working
lives for clear models and explanations of key business English. We hope that
students who use the book will feel the same.

The authors
 Table of Contents
First Day at Work: Introducing Yourself and Others 7
1 1. Situation One: Welcome to the Department! ...8
2. Situation Two: Employee Profiles....................... 10
3. Presentation One: Vocabulary
and Pronunciation ......................................................12
4. Situation Three: In the Despatch Office .......... 14
5. Situation Four: Human Resources..................... 15
6. Starting: Classroom Language ............................ 16
Talking about Company Structure
and Organisation
2 1. Situation One: Company Organisation ............ 18
2. Presentation One: Days, Dates and Times .....20
3. Presentation Two: Be: Negative Forms
and Short Answers .....................................................21
4. Situation Two: A Company Description...........22
5. Situation Three: On the Phone ...........................24
6. Situation Four: Messages and Arrangements.25
7. Pronunciation and Writing ..................................26
Talking about Daily Routines
3 1. Situation One: Daily Routines..............................28
2. Presentation One: Present Simple Positive ...29
3. Presentation Two: Adverbs of Frequency.......29
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4. Presentation Three: Present Simple:
Questions and Negatives ........................................30
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5. Presentation Four: Prepositions of Place ....... 31
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6. Situation Two: Where is…? ...................................32
7. Situation Three: Likes and Dislikes ....................34
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8. Pronunciation and Writing ..................................36
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Talking about Travel and Booking a Flight
4 1. Situation One: At the Airport ..............................38
2. Presentation One: Some / Any;
Much / Many / A lot of; Enough / Too ...................40
3. Situation Two: Booking Flights ............................41
4. Presentation Two: Comparatives
and Superlatives.........................................................42
5. Presentation Three: Time.....................................42
6. Presentation Four: Currencies and Prices ......43
7. Situation Three: Comparing Cities ....................44
8. Pronunciation and Writing ..................................46
Talking about Facilities, Reservations and Services 47
5 1. Situation One: Choosing a Hotel ........................48
2. Situation Two: At Reception................................ 50
3. Situation Three: What a Coincidence! ..............52
4. Presentation One: Present Continuous ...........53
4
5. Presentation Two: Present Continuous/
Present Simple ............................................................54
6. Pronunciation and Writing ..................................56
Revision Unit 1 57
1. Grammar and Functional
Language Schemes ...................................................58
2. Pair and Group Work ................................................62
3. Writing Guide: Writing an Email ..........................66
4. Revision and Extension Task:
17 The Ordering Process ...............................................68
Talking about Food and Eating Out 69
6 1. Situation One: Food, Menus
and Restaurants .........................................................70
2. Situation Two: Going to a Restaurant...............72
3. Presentation One: Like and Would like;
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Be like; Look like .........................................................73
4. Situation Three: Favourite Dishes ...................... 74
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5. Presentation Two: Past of Be; Can / Could ......76
27 -h 6. Pronunciation and Writing ..................................77
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A Company History: the Growth
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of a Family Business 79
7 1. Situation One: The Company History ...............80
2. Situation Two: An Interview with the CEO .....82
3. Presentation One: The Past Simple Positive .83
4. Presentation Two: The Past Simple
in Negatives, Questions and Short Answers ...83
5. Presentation Three: More Irregular Verbs
in the Past Simple ......................................................84
6. Presentation Four: Past Tense Expressions ...85
37
7. Presentation Five: The Past Continuous .........86
8. Presentation Six: Past Continuous /
Past Simple ...................................................................87
9. Pronunciation and Writing ..................................88
CV and Cover Letter: Applying for a Job 89
8
1. Situation One: Job Adverts ...................................90
2. Situation Two: The Right CV ................................92
3. Situation Three: The Right Applicant ...............94
4. Presentation One: Present Perfect (1) ..............95
5. Situation Four: The Cover Letter........................96
6. Pronunciation and Writing ..................................98
The Interview: How to Get that Job 99
9 1. Situation One: Interview Techniques
and Advice ..................................................................100
2. Presentation One: Giving Advice ..................... 101
 3. Situation Two: Interview Questions ................102
4. Presentation Two: Obligations..........................103
5. Situation Three: Two Interviews .......................104
6. Presentation Three: Present Perfect (2)........105
7. Situation Four: Selection Techniques ............106
8. Pronunciation and Writing ................................108
Forecasts, Decisions and Planning
10 1. Situation One: Developments
in Key Sectors ........................................................... 110
2. Presentation One: Going to / Will ..................... 111
3. Presentation Two: The Infinitive
of Purpose ...................................................................112
4. Presentation Three: For + –ing .........................113
5. Situation Two: More Arrangements .................114
6. Presentation Four: Present Continuous
for Future Arrangements ...................................... 115
7. Pronunciation and Writing .................................116
Revision Unit 2
1. Grammar and Functional
Language Schemes .................................................120
2. Pair and Group Work .............................................. 124
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3. Writing Guide: Reports and Proposals.............126
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4. Revision and Extension Task:
The Selection Process ............................................129
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Trends: Describing Company Performance
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11 1. Situation One: Displaying Information ..........132
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2. Situation Two: Changes and Movements .....134
3. Presentation One: Talking about
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Cause and Result......................................................136
4. Situation Three: The Company Newsletter..138
5. Pronunciation and Writing ................................140
Accounts: Balancing the Books
12 1. Situation One: Financial Documents ..............142
2. Situation Two: Number Crunching ..................144
3. Situation Three: Money, Money, Money .......146
4. Presentation One: Focus on Phrasal Verbs ..148
5. Pronunciation and Writing ................................150
Job Satisfaction and Safety at Work
13 1. Situation One: A Company Survey ..................152
2. Presentation One: Gerunds and Infinitives ..153
3. Situation Two: A Visit from the Health
and Safety Inspector ..............................................154
4. Presentation Two: Subject Questions,
Indirect Questions and Question Tags.............155
5. Situation Three: Describing a Process ...........156
6. Presentation Three: The Passive Voice .........157
7. Situation Four: Questions,
Questions, Questions .............................................158
8. Presentation Four:
Agreeing and Disagreeing:
So Do I; Neither Do I; I Do / Don’t......................159
109 9. Pronunciation and Writing ................................160
Improvements: Putting Suggestions into Practice 161
14 1. Situation One: Suggestions
and Improvements ..................................................162
2. Presentation One: Zero and
First Conditionals .....................................................163
3. Situation Two: Staying Healthy at Work ........164
4. Presentation Two: Conditionals without
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Will / Won’t .................................................................165
5. Presentation Three: Zero and
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First Conditionals without If ................................165
119 6. Situation Three: Changes on the Way ...........166
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8. Situation Four:
The Hotel Conference Centre ..............................168
9. Presentation Five: Relative Pronouns ............169
10. Pronunciation and Writing ................................170
All In A Day’s Work: A Change is as Good as a Rest! 171
131
15 1. Presentation One: Used To and Usually ........172
2. Presentation Two: Past Perfect ........................173
3. Presentation Three: Third Conditional .......... 174
4. Situation One: Presentations ............................. 176
5. Presentation Four:
Language for Presentations.................................178
6. Pronunciation and Writing ................................180
141
Revision Unit 3 181
1. Grammar and Functional
Language Schemes .................................................182
2. Pair and Group Work ..............................................189
3. Writing Guide: Formal Letters.............................192
4. Revision and Extension Task:
151 Presenting your Findings ......................................194
Annex
1. The English Phonetic Alphabet ..........................196
195
2. Common Irregular Verbs.......................................197
3. Phrasal Verbs .............................................................198
4. Key Vocabulary .........................................................201
5
 How the Book Works
Unit

Introduction Page
First Day at Work:
Introducing Yourself and Others 1
Each unit starts with an illustrated introduction page which
sets the scene for the rest of the unit. Below the illustra-
tion there are two communicative activities; the one on
the left, called Rapid Review, revises important language
points from the previous unit, while the one on the right,
Getting Started, elicits language related to the content of
the coming unit.
The objectives for the unit also appear on this page, in a
box on the right hand side. In line with the Common Euro-
pean Framework of Reference for Languages, they are pre- Rapid Review: Getting Started: Objectives

sented as “can do” statements; for example: I can introduce • Work in pairs. Write down
as many English words as
you can think of in two
• Where are the people?
What are they wearing?
What are they doing?
I can give personal information; I can introduce somebody
and use basic greeting and leave taking expressions; I can
handle simple numbers; I can write a simple e-mail; I can
minutes. Compare your write sentences and simple phrases about myself; I can say

myself to others. answers. when I don’t understand; I can very simply ask somebody
to repeat what they said; I can very simply ask somebody
to speak more slowly.

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Main Unit Content

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Situations
Each unit contains several common business situations, for example booking a flight in Unit 4. In these
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situations, vocabulary and key functions and structures are presented and practised through a variety
of speaking, listening and reading activities (which, by the way, must be done in a separate notebook).
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The tapescripts of the listenings are available in the CEO (Centro de Enseñanza Online), so you can read
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them whenever you wish.

Presentations
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In the presentation sections, key language and grammatical structures are developed and explained in
greater detail and practised through a range of activities; for example, comparatives and superlatives,
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also in Unit 4.
Pronunciation and Writing
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Each unit finishes with a pronunciation and writing section. The pronunciation section focuses on
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common problem areas related to sounds, stress and intonation, while the writing section consolidates
and extends key business writing skills such as writing emails, reports and proposals.
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Furthermore, we have paid special attention to stress and intonation, so new words introduced in the
text are always presented with their stress marked in blue.

Watch Out!
Help Boxes
A variety of help boxes appear in the margins of each unit. These are divided into Help Boxes
Watch Out!, Saying it Right, Remember and Key Verbs; each of which highlights
and deals with common mistakes and problem areas. A further help box, Did Did You Know?
You Know…?, provides information and explains idiosyncrasies about the English
language and elements of the culture of the English speaking world. Help Boxes

Revision Unit Content Annex

The book contains three revision units which come after units 5, 10 and 15. These units The appendices include: a phonetic
include grammar and functional language schemes which summarise the grammar chart, an irregular verbs list, a list of
and functions featured in the previous five units; materials for pair and group work common business phrasal verbs and a
and a writing guide with models of key business correspondence and documents. list of key vocabulary.
The unit ends with a revision and extension task for further integrated practice.

6
 Unit
First Day at Work:
Introducing Yourself and Others 1

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Rapid Review: Getting Started: Objectives:

• Work in pairs. Write down • Where are the people? I can give personal information; I can introduce somebody
as many English words as What are they wearing? and use basic greeting and leave taking expressions; I can
you can think of in two What are they doing? handle simple numbers; I can write a simple e-mail; I can
minutes. Compare your write sentences and simple phrases about myself; I can say
answers. when I don’t understand; I can very simply ask somebody
to repeat what they said; I can very simply ask somebody
to speak more slowly.
 1 First Day at Work: Introducing Yourself and Others

Situation One: Welcome to the Department!

Conversation 1: (Hattie Jones, Allan O’Brien)

Good morning, I’m Allan.
Good morning, Allan, my name’s Hattie.
Pleased to meet you, Hattie.
Pleased to meet you, Allan; how are you?
Fine thanks, and you?
Very well, thanks!

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Conversation 2: (Allan O’Brien, Jake Hudson,
Steve Mayo)

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Hi, Allan, I Jake.
Hello, Jake, nice to meet you.
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And you. This Steve.
Hello, Allan. you the new accountant?
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Hello, Steve, yes I . How you?

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I ok, and you?

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Very well, thanks.

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Conversation 3: (Gita Jaffrey, Allan O’Brien, Debbie Stoker)

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Hi, what your name? I’m from Canada and Gita

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from India.
Hello, I Allan. What
your names? And what his name?
I Gita and this David. He’s the company
Debbie. receptionist.
Hi, Allan, where you from? he from India too?
I from Ireland, and you? No, he from Pakistan.

Did You Know?

36.7% of London’s population are
from other countries.
The largest groups are from India,
Poland, Ireland, Nigeria and Pakistan.
Nearly 40,000 Spanish people live in
London.
Apart from English, Londoners speak
more than 300 languages.

8
 Activities
1. Reading, Listening and Speaking
Read and listen to Conversation 1. Practise the conversation with a partner. Noti-
1.1
ce the word stress and intonation.
2. The Verb Be
A. In your notebook, fill in the gaps in the table with ‘re/’m/’s.

Full form Contraction Question Full form Contraction Question

I am I Am I? We are We Are we?
You are You Are you? You are You Are you?

He/she/it is He/she/it Is he/she/it? They are They Are they?

B. Look at the question forms; what’s the rule for making questions with be?

3. Pronunciation: Saying Contractions

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Listen and repeat the contractions. Use the phonetics to help you.
1.2
a) I’m /aim/

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b) You’re /jur/
c) He’s /hiz/ -h Remember
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d) She’s / iz/
/its/
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e) It’s When we speak we usually use con-
f) We’re /wea/ tractions; full forms are for emphasis.
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When we write, we use full forms in

g) They’re / ea/
formal texts.
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4. Reading, Listening and Speaking

Read Conversation 2. Fill in the gaps with the correct form of the verb be.
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1.3
Work in pairs. Compare your answers. Listen and check. Practise the conversa-
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tion in groups.
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5. Listening and Speaking

Listen to Conversation 3. Fill in the gaps with the correct form of the verb be.
1.4
Work in pairs. Compare your answers. Listen and check. Practise the conversa-
tion in groups.
6. Question Words and Possessive Adjectives
A. Fill in the gaps in the table. Look at the conversations to help you. Compare
with a partner.

What your name? name’s Hattie Where you from?

What his name? name’s David Where’s from?
What her name? name’s Debbie Where’s from?

B. Which form of be can we contract with these question words?

7. Ask and answer questions

Stand up and introduce yourself to as many of your classmates as possible. Work
in pairs. Tell your partner about the people you spoke to. Example: Pablo, this is
Yolanda. She’s from Toledo.

9
 1 First Day at Work: Introducing Yourself and Others

Situation Two: Employee Profiles

Activities
8. Listen to the names of the jobs. Practise saying them. Notice the stress.
1.5

Watch Out!
a department manager a secretary an administrative assistant
Word stress in English has few rules. a receptionist an IT technician a trainee an accountant
In words of two or more syllables, one
syllable is always emphasised more
than the others. This is word stress.
Complete the rules with a or an:
When you learn new words, you can
use a dictionary or ask your teacher to • We use with nouns that begin with a consonant sound.
find out where the stress is.
• We use with nouns that begin with a vowel sound.

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9. Reading and Listening

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A. Read and listen to the profile of Hattie Jones.
1.6
1.7
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B. Now read the profile of David Patak and fill in the gaps. Listen and check.
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This is Hattie Jones. She’s the department manager.

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She’s 35 years old, single and she’s Australian.

Her email address is: hjones@mnga.com
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Her phone number is: 523 671498.

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is David Patak. He Name: Name:

the receptionist. He’s 28 Job: Job:
years , married
Age: Age:
and he’s Pakistan.
His email address is: Marital status: Marital status:
d_patak@mnga.com Nationality: Nationality:
phone number email: email:
is 523 449600. Phone no.: Phone no.:

10
 Before Activity 9.C, look at Presentation One and practise
saying the numbers, the alphabet and the email addresses.
C. Listen to the information about Debbie Stoker and Steve
1.8
Mayo and complete their profiles.

10. Speaking
A. Work in pairs. Tell your partner about Gita Jaffrey or
Jake Hudson using the notes in the profiles below.
B. Work in pairs. Student A and Student B turn to page 62.

11. Writing
Write a short description of Allan O’Brien using the notes
in his profile. Use the descriptions of Hattie and David to
help you.

12. Extra Practice

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Find the mistake in each sentence and correct it.
a) I am mechanic.

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b) My friend have 26 years old.

c) Mary are married. -h

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d) Where’s you from?
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e) I’m from Spanish.

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f) This is Peter, her surname is Leese.

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g) Where’s your job?

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h) Is she of Australia?
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Name: Gita Jaffrey Name: Jake Hudson Name: Allan O’Brien

Job: secretary Job: admin assistant Job: accountant
Age: 47 Age: 26 Age: 31
Marital status: married Marital status: single Marital status: separated
Nationality: Indian Nationality: British Nationality: Irish
email: gita.j@mnga.com email: jhud@mnga.com email: aob@mnga.com
Phone no.: 532 937765 Phone no.: 532 431088 Phone no.: 532 189335

11
 1 First Day at Work: Introducing Yourself and Others

Presentation One: Vocabulary and Pronunciation

Activities
13. Numbers
A. Can you say these numbers?

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B. Listen and check. How do you write the numbers in words?
1.9

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1.10 C. Now listen to these pairs of numbers: 13 and 30, 14 and 40, 15 and 50, 16 and 60. What do you no-
tice about the stress? Practise saying the numbers.

1.11
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D. Do you remember how to say these numbers: 28, 35? Listen and check.
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1.12 E. How do we say: 21, 43, 56, 67, 89? Listen and check.
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1.13 F. This is David’s phone number: 523 449600. Do you remember how to say it? Listen and check.
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1.14 G. Listen and circle the numbers you hear:

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11–12 13–15 17–70 24–34 40–44 56–66 86–87 19–90

H. Listen to the numbers and write them in words.

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1.15
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14. The Alphabet

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A. Can you say the alphabet? Listen and repeat.

1.16

B. Listen to the words and sounds. Repeat them.

1.17
C. Now put the letters of the alphabet into the correct column according to their sounds.
/e / say /i / he /e/ pen /a / my / / go /u:/ you / / car

A B
F I
H C

D. Listen and check.

1.18
1.19 E. Listen to the spelling of some words and write them down. Now translate them into Spanish.

12
 15. Email addresses
This is Hattie’s email address: hjones@mnga.com This is Allan’s email address:
aob@mnga.com Can you remember how to say them?

Symbol or expression How we say it

www double u, double u, double u

@ at

. dot

/ forward slash

_ underscore

- hyphen Watch Out!

com com
In email addresses we say dot and
es; uk; fr e, s; u, k; f, r not point.

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16. Practice

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Work in pairs. Spell your name and surnames and tell your partner your phone
number and your email address. Write down your partner’s details. Are they
correct? -h
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17. Extra practice
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Listen and write down the words being spelt and the
1.20
numbers, phone numbers and email addresses you hear.
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Translation time
Can you translate these words and expressions?
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a) Single.
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b) Married.
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c) Divorced.
d) Separated.
e) I’m 18 (years old).
f) She’s 27.
g) My teacher’s 51.

Work in pairs. Use the English words and expressions

to talk about people you know.
Can you translate the following sentences?
a) Her email address is…
b) He’s 35, single and from Ireland.
c) I’m 19 and I’m a student.
d) The manager is Australian.
e) This is John’s phone number…
f) Natalia is an accountant.

13
 1 First Day at Work: Introducing Yourself and Others

Situation Three: In the Despatch Office

Activities
18. Vocabulary
A. Fill in the names of the countries.
a) This container is from . e) These boxes are for .
b) These orders are for . f) Do you remember where Gita’s from? .
c) These boxes are from . g) Do you remember where Hattie’s from? .
d) This order is for .
B. Listen and check.
1.21

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Did You Know?

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Great Britain is England, Scotland

and Wales.
The United Kingdom is Great Britain
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and Northern Ireland. We usually say

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the UK or Britain.
People from the UK or Britain are 19. Speaking and Listening
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British.
A. Complete the table with the countries and nationalities.

Countries Nationalities
Countries Nationalities Countries Nationalities
I’m from… Spain I’m… Spanish
England English Brazilian China
Ireland Canadian Japanese
Polish India Portuguese
Scotland Scottish Italian France
Sweden Russia Greek
Turkey Saudi Arabia Pakistan
The United Kingdom British American Swiss
Australian Germany German Thailand
Belgium Belgian Morocco The Netherlands Dutch

B. Listen and check.

1.22
Remember 1.22 C. Now listen again and mark the stress.

Use Capital Letters for countries,

20. Speaking
nationalities and languages. Work in pairs. Student A and Student B turn to page 62.

14
 Situation Four: Human Resources

Activities
21. Reading and Writing
Work in pairs. Look at Allan’s employee profile and then ask and answer ques-
tions to complete a similar profile about each other.
Employee Profile
Surname:
First Name:
Date of Birth: ien
Su rna me: O’Br
st Na me : All an
Fir
Place of Birth: Da te of Bir th:
27.01.83
Cork
Place of Bir th:

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Marital Status: Ma rit al St atu
s: separated r M95 2QS
ston, Manche ste
High Bank, We
Address: Ad dr es s: 42,
X9791331
Contr ac t No.:

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01.03.14
Position: St art ing Da te:
on e Nu mb er: 532 189335
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Department: s: aob@mnga.co g
Email Ad dr es

Phone No.: -h Ed uc ation:

La nguages: En
HN D (Hi gh er National Diplom
glish and Frenc
h
a) in Accountin

ting Assistant,
DPV Ltd, Pre sto
n
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iou s Em plo yment: Accoun
Pr ev
Email Address: nc e No.: 5734
83XA
Na tiona l Insura 56 91 29127739
ra
t No .: 98 12 23
Education: Ba nk Ac coun

Languages:
cg

Previous Employment:
.m

National Insurance No.:

Bank Account No.:
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w

22. Reading and Writing

w

Look at the email for the Human Resources department and fill in the gaps with
the words in the boxes and the information from Allan’s employee profile.

account

am

is

first

old
Dear Suzanna,

Here are personal details for my employee profile: my surname O’Brien and my name
is . My of birth is and I am years .I from and I speak number
Spanish and . My address is . As you know I’m in the department.

My National Insurance is and my bank number is .

my
Best wishes,
date

15
 1 First Day at Work: Introducing Yourself and Others

Starting: Classroom Language

• Instructions from your teacher
23. Reading and Listening
Match the instructions in A to the translations in B.

a) Listen and check. 1. Siéntate.

b) Look at the board. 2. Escucha y comprueba.
c) Sit down. 3. Trabajad en parejas.
d) Open your books at page 53. 4. Rellena los huecos.
e) Work in pairs. 5. Trabajad en grupos.
f) Work in groups. 6. Abrid vuestros libros por la página 53.
g) Listen and repeat. 7. Mira a la pizarra.

es
h) Write down. 8. Apaga tu teléfono.
i) Turn off your phone. 9. Apunta.

ill.
j) Fill in the gaps. 10. Escucha y repite.

24. Listening
-h
w
A. Listen to and follow the six instructions you hear.
1.23
ra
1.24 B. Listen to four more instructions and write them down.
cg

• Questions for your teacher

25. Reading and Listening
.m

A. Match the expressions to the pictures.

1 2
w

a) I don’t understand. c) Can you repeat please?

w

b) Can you spell it please? d) What is mesa in English?

w

B. Listen and check.

1.25

26. Reading and Listening

A. Match the words to the pictures. 3 4

file printer drawer chair phone mouse computer desk key pencil

1 2 3 4 5 6 7 8 9 10

B. Listen and check. Practise spelling the words in pairs.

1.26

27. Speaking
A. Work in pairs. Ask and answer the questions: What is carpeta in English? Can you spell it please?
B. Now ask the questions for these words.

ratón silla cajón mesa de trabajo llave ordenador impresora lápiz teléfono

16
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