Speakers

Mohammed Alhajjy BSN MSc Abdullah Alfalah CPHQ Yasser Alshallahi CPHQ
CPHQ LSSBB LSSMBB
Organizing Committee Chairman Workshop Instructor Workshop Instructor

11/17/17     QPS  Club  Team   2  

 Content

❶ Quality and Patient Safety Definition and History

❷ Juran’s Triology (Planing, Control & Improvement)

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 ❶ Quality and Patient Safety Definition and History

•  What is Quality ?

"The degree to which a set of inherent

characteristics fulfils requirements"
International Organization for Standardization (ISO)

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 ❶ Quality and Patient Safety Definition and History

•  Healthcare Quality is :

The extent to which health care services provided

to individuals and patient populations improve
desired health outcomes. The care should be
based on the strongest evidence and provided in a
technically and culturally competent manner with
good communication and shared decision
making.
Institute of Medicine (IOM)

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 ❶ Quality and Patient Safety Definition and History

•  Quality History :

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 ❶ Quality and Patient Safety Definition and History

•  Quality Dimensions (STEEEP):

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 ❶ Quality and Patient Safety Definition and History

•  Quality Dimensions (STEEEP):

Safety

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 ❶ Quality and Patient Safety Definition and History

•  Quality Dimensions (STEEEP):

Timely

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 ❶ Quality and Patient Safety Definition and History

•  Quality Dimensions (STEEEP):

Effectiveness

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 ❶ Quality and Patient Safety Definition and History

•  Quality Dimensions (STEEEP):

Efficiency

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 ❶ Quality and Patient Safety Definition and History

•  Quality Dimensions (STEEEP):

Equitable

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 ❶ Quality and Patient Safety Definition and History

•  Quality Dimensions (STEEEP):

Patient
centered care

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 ❶ Quality and Patient Safety Definition and History

•  Define Safety?

The prevention of errors and

adverse effects to patients
associated with health care.  
 

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 ❶ Quality and Patient Safety Definition and History

•  Define Safety?

98,000/365 = 268.49

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 ❶ Quality and Patient Safety Definition and History

•  Define Safety?

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 ❶ Quality and Patient Safety Definition and History

•  Define Safety?

Our Health System

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 ❶ Quality and Patient Safety Definition and History

•  International Patient Safety Goals

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 ❶ Quality and Patient Safety Definition and History

•  International Patient Safety Goals

 Identify patient correctly

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 ❶ Quality and Patient Safety Definition and History

•  International Patient Safety Goals

Improve effective communication

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 ❶ Quality and Patient Safety Definition and History

•  International Patient Safety Goals

   
Improve the safety of high alert
medications

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 ❶ Quality and Patient Safety Definition and History

•  International Patient Safety Goals

 
Ensure correct site, correct procedure,
correct patient surgery

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 ❶ Quality and Patient Safety Definition and History

•  International Patient Safety

  Goals
Reduce the risk of health care
associated infections

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 ❶ Quality and Patient Safety Definition and History

•  International Patient Safety Goals

 Reduce the risk of patient harm

resulting from falls.

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 ❶ Quality and Patient Safety Definition and History

 Summary

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 ❷ Juran’s Triology (Planning, Control & Improvement)

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 ❷ Juran’s Triology (Planning, Control & Improvement)

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Planning Annual Quality Plan

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Planning Training

11/17/17     QPS  Club  Team   30  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Planning Teams Building

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Planning Standards

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Planning Departmental Manual

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 ❷ Juran’s Triology (Planning, Control & Improvement)

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Control Performance Indicators Types

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Control Performance Indicators Priority

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Control Performance Indicators Profile

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Control Performance Indicators Graphs

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Control Performance Indicators Dashboard

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Control Performance Indicators Benchmarking

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Control Regular Rounds

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Control Regular Meeting

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 ❷ Juran’s Triology (Planning, Control & Improvement)

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   46  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   47  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   48  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   49  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   50  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   51  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

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 Name Symbol Usage

Start  or  Stop The  beginning  and  end  point  in  the  sequence

Process An  InstrucFon  or  a  command

Decision A  decision,  either  YES  or  NO

Connects  the  symbols  

DirecFon
The  arrow  shows  the  direcFon  of  flow  of  instrucFons
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Abdullah Alfalah-Quality Director
 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   56  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   57  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   58  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   60  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   61  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

11/17/17     QPS  Club  Team   62  

 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

PILOT SCALE

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement

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 ❷ Juran’s Triology (Planning, Control & Improvement)
Improvement
Standardize
(Large Scale)

Recycle Project
Steps

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Thank you

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