Norma Garcia

Objective
Customer service representative position that will allow me to utilize my communications skills and
experience to help serve the needs of the customers and company. Maintained consistent high-quality
scores. Facilitated a new hire training class each month. Skilled in navigating multiple programs at the
same time. Proficient in Spanish and English, with a certification from LanguageLine Academy, with over
four years of experience.

Education
BUSINESS A.S. | CURRENTLY ATTENDING | SALT LAKE COMMUNITY COLLEGE
· Related coursework: Financial Accounting, Personal Finance, Business Computer Proficiency:
Spreadsheets and Databases, and Professionalism in Business

Skills & Abilities

MICROSOFT OFFICE SUITE
· Further developed my skills by taking a Business Computer Proficiency: Spreadsheets and Databases
class

BILINGUAL
· English and Spanish
· LanguageLine Academy Certification

COMMUNICATION
· Speak to hundreds of patients on the phone during my shifts as a Patient Service Representative. ·
· Lead a training class every month for the new hires

Experience
PATIENT SERVICE REPRESENTATIVE | SUTTER PHYSICIAN SERVICES | DEC 2015-PRESENT
· Inbound and outbound phone calls. Subject matter expert and part of the training team. Achieved four
straight months of 100 % quality scores and consistently maintain an average of 90-100%.

CUSTOMER SERVICE REPRESENTATIVE | JOY TO LIVE, LLC | MAY 2013-NOV 2016

· Resolved customer inquiries through email and phone. I took orders and handles returns.