B) Listen to the comments from different places in the organization and write them

down. Then match them to the places listed in exercise A. pg 37

Example: 1) Stock levels have been low for two weeks now. (Warehouse)

2) Why do we always have to check with the parent company before making decisions?
(Subsidiary)
3) Yes, that’s fine. If you could just hold on a minute, I’ll need to transfer you to a
supervisor. (Call Centre)
4) We need to deliver this consignment on Friday. (Distribution Centre)
5) The production line is operating at full capacity. (Factory/Plant)
6) The board of directors has fixed the Annual General Meeting for Tuesday the second.
(Subsidiary)
7) Can you e-mail head office as soon as possible and find out about the designs for the
new window displays? (Headquarters)
8) I’m afraid all our engineers are out working on repairs at the moment. (Service Centre)

C) What do the following departments do? pg 37

Example: 1) In R&D, people research and develop new products.
2) Customer Services: The part of an organization that answer costumers’ questions,
exchanges, goods that are not satisfactory.
3) Human Resources: The department of an organization that deals with finding new
employees, keeping records about all organizations and helping them with any problems.
4) Sales: The business of selling products or services, or the department in a company
that is responsible for selling them.
Marketing: Activities for selling and advertising products, and for increasing sales by
understanding what costumer want, how much they will pay, etc. Or department of a
company that is responsible for this activities.
5) Production: The process of producing commodities or manufacturing goods to be
sold.
6) Finance: The activity or business of managing money, especially for a company or
government.
7) Administration: The activity of managing or dealing with a business activity.
8) Legal: Connected with the system of law within a country or area.
9) Logistics: Relating to the process of planning and organizing to make sure that
resources are in the places where are needed, so that and activity or process happens
effectively.
10) Public relations: The activity of providing information about on organization so that
people have positive ideas about it.
11) IT: Team or department in a company or organizations that provides technical help
to people who have problems with its computer systems.

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