1. What is ADSL?

ADSL stands for Asymmetric Digital Subscriber Line. It is a technology that allows copper telephone
pairs to be used to provide a broadband connection. It provides ‘always-on’ Internet connection that is
automatically established once the PC and ADSL modem are switched on.

2. What is BTCL ADSL Broadband Service?

Broadband refers to a connection that has capacity to transmit large amount of data at high speed.
Presently a connection having download speeds of 128 kbps or more is classified as broadband.
When connected to the Internet such a connection allows surfing or downloading much faster than a
dial-up or any other narrowband connections. BTCL offers 2 Mbps minimum download speed for its
ADSL Broadband connections.

3. What is always-on service? Will there be call charges?

Always-on means that the ADSL broadband sets up a permanent connection to the internet that lets
you access the internet as soon as you switch on the computer and the modem. You do not need to
dial up like when you are using a standard modem connection. There will be no call charges for
Internet access but voice calls will be charged as before.

4. How fast is ADSL compared to normal dial-up, ISDN?

If you are using a 2 Mbps broadband connection then you will be having a download speed which is
35 times faster than that of normal dial-up connection, about 16 times faster than that of ISDN
connection.

5. What are the benefits of ADSL?

−>Fast downloads
−>faster than dial-up connection in manifolds
−>Always on connection
−>Telephone and Internet access can be used together
−>No telephone call charges
−>Cost effective way to access Internet
−>A host of free content on the web can be downloaded faster

6. Do I need a separate line for ADSL?

No. ADSL can run on your existing basic phone line. If you do not have a Phone connection then you
need to get one from BTCL before you can ask for an ADSL broadband connection.

7. Can I use both phone and ADSL together?

Yes. ADSL uses a different set of frequencies and does not interfere with telephone conversation.
You can make a phone call while accessing the Internet without affecting the speed of the ADSL
connection.

8. How do I get the connection?

Collect the registration form Emem Systems Ltd. (ESL) customer center or POS (Point of Sales).
Choose the appropriate package from the tariff plan sheet and submit the duly filled up registration
form (with one copy of photograph and copy of the last months paid telephone bill) and also pay
appropriate amount of money while submitting the form. For details kindly contact ESL customer care
centre, phone no. - (02)8810408.

9. What is a CPE? How do I get it?

CPE stands for Customer Premise Equipment. This consists of an ADSL modem/router and a stand-
alone or a build in splitter to separate the telephone and broadband connections.

10. What is a splitter? Do I need one?

If at your home/business, the same line is used for voice and data then you need to separate out
these signals by using a splitter. The splitter will have one output for your telephone and one or more
for the ADSL modem which in turn connects to your computer. This comes along with the modem that
ESL provides.

11. My friend has ADSL but ESL in my city says I cannot!

These could be the reasons for this. Your distance from the nearest ADSL Central Office equipment
(DSLAM) may be beyond the technically permissible limit. Visibly the distance of your house/business
may look same to you as your friend's but it is the actual cable length that counts. Once you apply for
a BTCL broadband connection, you line will be tested and you will be informed whether you
home/business is covered. Other reason could be that your friend has a BTCL fixed line phone and
you do not.

12. What is download/upload?

When the information flows from somewhere e.g. a web-page or a site to your PC you are
“downloading” on the other hand when you send information e.g. request for a web-page, you are
“uploading”

13. Why are the download/upload rates different?

ADSL is an asymmetric technology giving different rates in “down” and “up” directions. This is
perfectly fine since we download (browsing, downloading clips, music etc) much more than we
upload(a website address, a few clicks etc)

14. How do I connect to ADSL?

To connect to ADSL you need an ADSL modem/router to be installed at your home/business. On your
PC you should have an Ethernet port with RJ45 socket. Some ADSL modems have a USB port and
you could connect these modems to the USB port of you computer. Some ADSL modems have both
USB and RJ45 , you can choose any of them.

15. How do I install ADSL?

Once your connection comes through, an installation pack consisting of the CPE and installation
guide will be sent to you. A technician will visit and complete the installation for you. If you are buying
your own Modem you can still request for installation on payment of the requisite charges. We will,
however, only support equipment supplied by us.

16. How long does it take to install ?

Once we receive your order, ESL will do the required line checks and assuming these pass it takes
around 7 working days for the service to be enabled by BTCL at your local telephone exchange.

17. Do I need any software for the installation?

No. With your Welcome Pack you get an installation CD which includes everything you need to get
started. If you choose to use your own equipment (e.g. modem or router) then you will need to ensure
you have the right software.

18. What is an IP address?

When you are connect to the Internet, your PC is automatically allocated an IP(Internet Protocol)
address to identify it to the outside world. There are two types of IP addresses, dynamic and static.
Dynamic IP changes from session to session while static always remains same.
19. Can I change from one Broadband data rate to another?

Yes, you can change your BTCL Broadband plan. For Prepaid package you have to complete the
package plan period before opting for another package. For Postpaid connection, the package can be
changed after the month is over.

20. What happens if I shift my premises?

ADSL connection is given for a particular BTCL fixed line. If you move, ADSL can be shifted to a
BTCL line in the new location subject to availability in that area.

21. Do I still need to pay the telephone line rental ?

Yes. The ADSL broadband service uses your normal analogue exchange line to provide the high
speed Internet access, so you still need to pay the applicable line rental.

22. How do I choose the speed/tariff plan that's right for me?

This will depend on the purpose for which you will be using the broadband connection. If you are
using it from home or a small office, you may go for startup bandwidth. However, if you are
downloading lots of videos or sending very large files, it may be better to choose a broadband plan
with higher bandwidth.

23. How do I pay for Broadband from BTCL?

For prepaid you have to pay in advance the whole amount for the package length, but for postpaid
packages you will pay the bill as same as your telephone bills after receiving the monthly bills.

24. Can the helpdesk help solve problems with my own computer/ hardware?

No. The helpdesk is there to help you with problems relating specifically to the Broadband service
from BTCL and the hardware/software provided by BTCL. If you have purchased a product where
hardware was not provided as part of the service, the helpdesk will not be able to assist you with it,
and you should contact your hardware supplier.

25. Can I have more than one broadband connection, for redundancy/up time?

You can have more than one line for redundancy.

26. Do I need any extra equipment when upgrading to a faster speed package?
You do not need to purchase any extra equipment just for increased bandwidth for faster speed.

27. I want to connect more than one computer to my Broadband line to share my internet
connection. How do I do this?

Although the basic connection as provided by BTCL does not extend more than one PC/Laptop but it
is possible to configure this connection for use from more than one PC/Laptop. Clients may setup the
LAN as an additional effort to use the ADSL broadband to use in the LAN.

28. What is a firewall, should I have one?

A firewall is a system designed to prevent unauthorized access to or from a private computer/network.

It is highly recommended that all Internet users (even using standard dialup access ) should have a
firewall to protect their computer/network. As ADSL broadband service are always on, it is even
more important.

29. I have ADSL at office, can I also use it at home ?

An ADSL Broadband account is activated on a specific telephone line only. If you need to use the
broadband connection at a location other than where it is installed you need to take another
broadband connection.

30. Where can I get help about BTCL Broadband service?

You can call 24 hours helpline number: 8810408

31. What kind of PC do I need to run ADSL?

Most present day configuration PCs will run ADSL. The following minimum configuration is, however,
recommended:

Processor 200 MHz (or better)

Operating System Windows XP (or higher)
RAM (memory) 256 MB RAM
Free Disk Space 125MB
SVGA monitor
CD-ROM Drive
Network Interface Card(NIC) with 10/100 Mbps Ethernet port with RJ45 socket

32. How about Broadband Plans and Pricing?

Post Paid Connection

[A] Volume-based Category

CHARGE MONTHLY CHARGE FOR SETUP &

PACKAGE SPEED REGISTRATION
(TK.) FREE ADD ITIONAL CONFIGURATION
NAME KBPS CHARGE TK.
/MONTH TRAFFIC TRAFFIC CHARGE TK.
BCube Upto
300.00 2 GB Tk.0.0001/KB
SuperSaver 128
BCube Upto
500.00 5 GB Tk 0.0001/KB
Standard 256
100.00 300.00
BCube Upto
1,000.00 12 GB Tk 0.0001/KB
Premium 512
Bcube Upto
1,800.00 25 GB Tk 0.0001/KB
Express 1024
15%VAT will be applicable on the monthly charge.
[B] Unlimited Category (Always ON)

PROPOSED
SETUP &
PACKAGE SPEED FREE DATA FIXED REGISTRATION
CONFIGURATION
NAME KBPS TRAFFIC CHARGE CHARGE TK.
CHARGE TK.
(TK.)/MONTH
BCube
Up to 128 Unlimited 500.00
Infinity-128
BCube
Infinity Up to 256 Unlimited 900.00
-256
BCube 100.00 300.00
Infinity Up to 512 Unlimited 1,500.00
-512
BCube
Infinity Up to 1024 Unlimited 2,200.00
-1000
15% VAT will be applicable on the monthly charge.
Terms and Conditions for ADSL Broadband

Pre-Paid

[C] DayTime Category (08:00 AM ? 08:00 PM)

MONTHLY PACKAGE SETUP &
PACKAGE SPEED REGISTRATION
FREE PLAN TIME VALUE CONFIGURATION
NAME KBPS CHARGE TK.
TRAFFIC (TK.) CHARGE TK.
DayBCube-
Up to 128 Unlimited 3 Months 1,725
128
DayBCube-
Up to 256 Unlimited 3 Months 2,553
256
100.00 300.00
DayBCube-
Up to 512 Unlimited 3 Months 4,485
512
DayBCube- Up to
Unlimited 3 Months 6,900
1000 1024

[D] NightTime Category (08:00 PM ? 08:00 AM)

MONTHLY PACKAGE SETUP &
PACKAGE SPEED REGISTRATION
FREE PLAN TIME VALUE CONFIGURATION
NAME (KBPS) CHARGE TK.
TRAFFIC (TK.) CHARGE TK.
NightBCube-
Up to 512 Unlimited 3 Months 2,415
512
NightBCube- Up to
Unlimited 3 Months 3,450 100.00 300.00
1000 1000
NightBCube- Up to
Unlimited 3 Months 5,520
2000 2000

ADSL Modem is now at Tk 2500.00.

Terms and Conditions for ADSL Broadband

1. Prepaid plans? tariffs are inclusive of VAT. Po st-paid plan tariffs are exclusive of VAT.
2. 2000 Kbps connectivity package is subject to technical feasibilit y.
3. Speeds mentioned in the Package are maximum downlo ad speed; upload is 25% of the
download speed.
4. Service is on best effort basis i.e. maximum limit of the ment io ned bandwidth is not
ensured at all times.
5. Fresh set up and configuration charge shall be applicable in case of shift ing the
connection, if required.
6. Prepaid Package change is not allowed during plan time.
7. After expiry of the subscribed package?s plan time. The customer can renew the same
package. In such case, no setup and co nfiguration, registrat ion charge and renew al
charge will be applicable.
8. The customer can change the package. Within same catego ry, no charges will be
applicable in case of changes to the higher bandw idth package but 50% of setup and
configuration charge will be applicable in case of changes to the lower bandw idt h
package. If the customer changes package from one category package to anot her
category package, in such case, 50% of the setup and co nfigurat ion charge of the new
package will be applicable. However, no new regist rat io n charge will be applicable
9. No refund of the prepaid plan package value will be made, if surrendered/abandoned
the connection within plan time.
10. No fixed IP will be provided in general. But one fixed IP may be given to the
government/Semi-government/Autono mous/St atuto ry Bo dies/Government Educat ional,
Training and Research Institutions. In such case charge of Tk. 50.00 per mont h shall be
applicable. The packages do not include any email acco unt.
11. BTCL is not responsible for installat io n and maintenance of the CPE (Customer
Premise Equipment). However, customer may cont act BTCL?s enlisted/no minated suppo rt
service providers for the installation support. Unt il enlist ed/no minated suppo rt service
providers are available or the customer w ishes to subscriber the service directly from
BTCL, BTCL shall charge Tk. 600 for initial set up and configuration service at customer
end, if required. For further visit to cust omer?s premise charge of Tk. 150 per visit w ill
be applicable.
12. For Standard monthly post paid plan full charge will be applicable if service is
commissioned between 1st day and 15th day of the mont h. Half of the mont hly charge
will be applicable if service is commissio ned aft er 15th day of the month.
13. Prepaid plans will automatically be expired at the end of subscribed period, if not
renewed.
14. BTCL is responsible for delivering the service on a single point to the custo mer
premise. This will be a PC or Laptop. How ever, further extension (if required) of the
connection will be customer?s responsibility.
15. If the customer has to change the existing subscribed packages due to revisio n of the
AD SL tariff structure, no additional charge w ill be applicable in that case.