Au Wing Kei, Nico

 

T:  +852  9353  5443      E:  nicoauw@gmail.com    

 
Education   The Pennsylvania State University, University Park Graduated May 2016
Bachelor  of  Science  Hospitality  Management,  Cumulative  GPA  3.10  
Relevant  Coursework  –  Hospitality  Marketing,  Advanced  Food  Production  and  Service  
Management,  Hospitality  Managerial  Accounting,  Financial  Management  in  Hospitality  Operations  
Honors  –  Fall  2013  &  Fall  2014  Dean’s  List  
 
Experience   Crowne Plaza Hong Kong Kowloon East, Tseung Kwan O, HK August 2017 - Now
Reservation  Sales  Agent  
• Record  and  process  70+  individual  and  group  reservation  inquiries  made  by  phone,  fax  and  email  
daily  
• Uphold  knowledge  of  special  rates,  promotions,  and  provide  room  quotation  for  travel  agencies  
and  corporations  
• Handle  guest  requests  and  process  amendments  to  reservations  such  as  room  upgrade,  
celebration,  extensions,  early  departures,  etc.  
• Manage  “no  show”  reservations  by  investigation,  recording,  and  report  to  corresponding  travel  
agencies  or  partner  corporations  
• Assist  sales  and  event  team  members  and  create  complimentary  room  reservations  for  wedding  
and  conference  guests  
• Coordinate  special  billing  arrangements  or  advance  payment  authorization  for  corporate  guests  
• Liaise  with  Front  Office  Manager  or  Finance  Manager  for  all  reservations  that  require  credit  
approval  
Walt Disney World Parks and Resorts, Florida, USA June 2016 - May 2017
Attractions,  Disney  College  Program  
• Monitored  continuous  guest  flow  including  loading  and  unloading  guests  from  attractions  while  
maintaining  excellent  Disney’s  four  keys  basics,  i.e.  safety,  courtesy,  show,  and  efficiency  
• Conducted  sophisticated  ride  systems  and  enforced  audience  control  in  queues,  especially  during  
holidays  and  peak  seasons  
• Memorized  and  delivered  lengthy  safety  narrations  to  large  groups  
• Operated  and  advised  guests  with  ticketing  distribution  system  that  confirms  attraction  ride  
times  and  Fastpass  usage  
• Complied  with  area  managers  at  emergency  evacuations  for  any  safety  concerns  or  medical  
situations  at  responsible  attractions  
• Rotated  more  than  20  different  positions  at  6  attractions  operation  
The Mira Hong Kong, Tsim Sha Tsui, HK May - June 2015
Food  and  Beverage  Internship  at  Café  Coco  
• Managed  all  food  and  beverage  pick-­‐‑up  from  pastry  and  delivery  
• Utilized  more  than  30  individual  reservation  inquires  for  hotel’s  signature  afternoon  tea  set  daily  
• Displayed  and  served  signature  café  beverages  and  desserts  following  portion  control,  timing  of  
products  and  temperature  guidelines  with  5-­‐‑starred  hotel  requirement  
• Assisted  with  the  balance  of  accounts  at  café  cash  register  
Nittany Lion Inn, Pennsylvania, USA August 2014 - May 2015
Culinary  Internship  
• Provided  service  in  all  areas  of  food  production  for  banquets,  in-­‐‑room  service,  brunch  and  dinner  
buffets    
• Made  food  to  order  I  front  of  more  than  50  guests  per  brunch  and  seafood  in  timely  manner  
 
  

 
The Penn Stater Hotel and Conference Center, Pennsylvania, USA May - August 2014
Guest  Room  Attendant,  Public  Space,  Laundry  
• Maintained  exceptionally  clean,  neat,  and  functional  guest  rooms,  conference  rooms,  and  all  
public  areas,  both  front  and  back  of  house,  in  accordance  of  with  3-­‐‑starred  hotel  standards  
• Delivered  and  retrieved  items  requested  by  guests  and  floor  supervisor  

 
Leadership   Hong Kong Student Association, Penn State University
Multimedia  and  Event  Coordinator  
• Designed  nearly  20  flyers  and  online  video  releases  and  advertised  on  social  media  for  all  events  
• Collaborated  with  executive  board  members  and  other  cultural  organizations  and  coordinated  at  
least  3  game  race  and  social  events  with  30+  participants  per  semester  
• Participated  in  International  Education  and  Global  Penn  State  programs  to  promote  Cantonese  
and  Chinese  culture  to  the  Penn  State  community,  as  well  as  to  exchange  cultural  knowledge  
alpha Kappa Delta Phi Sorority, Inc., Penn State University
Asian  Awareness,  Publicity,  Recruitment  Chair  
• Organized  3  weeks  of  recruitment  events  with  10  other  student  organizations,  while  successfully  
staying  under  USD  $600  budget  
• Arranged,  reserved,  and  prepared  venues  with  2  co-­‐‑planners  for  Asian  Pacific  American  Pageant  
that  drew  audiences  of  more  than  100  
• Engaged  in  raising  awareness  about  different  Asian  and  Asian-­‐‑American  issues  in  Penn  State  
community  
• Created  official  Spring  2014  recruitment  flyer  and  no  less  than  10  banners  for  other  major  events    
 
Skills   ServSafe  Food  Safety  and  ServSafe  Alcohol  Certified  
Sufficient  in  Opera,  Microsoft  Office  Word,  Powerpoint,  Excel,  and  Outlook  
Fundamental  use  of  Adobe  Photoshop  and  Final  Cut  Pro  
Fluent  in  English,  Mandarin,  Cantonese  
 

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