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Checklist For Age Friendly City Design PDF
Checklist For Age Friendly City Design PDF
Age-friendly Cities
This checklist of essential age-friendly city features is based on the results of the WHO Global
Age-Friendly Cities project consultation in 33 cities in 22 countries. The checklist is a tool for a
city’s self-assessment and a map for charting progress. More detailed checklists of age-friendly
city features are to be found in the WHO Global Age-Friendly Cities Guide.
This checklist is intended to be used by individuals and groups interested in making their
city more age-friendly. For the checklist to be effective, older people must be involved as full
partners. In assessing a city’s strengths and deficiencies, older people will describe how the
checklist of features matches their own experience of the city’s positive characteristics and
barriers. They should play a role in suggesting changes and in implementing and monitoring
improvements.
Outdoor spaces and buildings ☐ Services are situated together and are
accessible.
☐ Public areas are clean and pleasant.
☐ Special customer service arrangements
☐ Green spaces and outdoor seating are
are provided, such as separate queues or
sufficient in number, well-maintained
service counters for older people.
and safe.
☐ Buildings are well-signed outside and
☐ Pavements are well-maintained, free of
inside, with sufficient seating and toilets,
obstructions and reserved for pedestrians.
accessible elevators, ramps, railings and
☐ Pavements are non-slip, are wide enough stairs, and non-slip floors.
for wheelchairs and have dropped curbs to
☐ Public toilets outdoors and indoors are
road level.
sufficient in number, clean, well-main-
☐ Pedestrian crossings are sufficient in tained and accessible.
number and safe for people with different
levels and types of disability, with non-
Transportation
slip markings, visual and audio cues and
adequate crossing times. ☐ Public transportation costs are consistent,
clearly displayed and affordable.
☐ Drivers give way to pedestrians at intersec-
tions and pedestrian crossings. ☐ Public transportation is reliable and fre-
quent, including at night and on weekends
☐ Cycle paths are separate from pavements and holidays.
and other pedestrian walkways.
☐ All city areas and services are accessible by
☐ Outdoor safety is promoted by good street public transport, with good connections
lighting, police patrols and community and well-marked routes and vehicles.
education.
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☐ Vehicles are clean, well-maintained, acces- Housing
sible, not overcrowded and have priority
☐ Sufficient, affordable housing is available
seating that is respected.
in areas that are safe and close to services
☐ Specialized transportation is available for and the rest of the community.
disabled people.
☐ Sufficient and affordable home mainte-
☐ Drivers stop at designated stops and beside nance and support services are available.
the curb to facilitate boarding and wait for
☐ Housing is well-constructed and provides
passengers to be seated before driving off.
safe and comfortable shelter from the
☐ Transport stops and stations are conve- weather.
niently located, accessible, safe, clean, well-
☐ Interior spaces and level surfaces allow
lit and well-marked, with adequate seating
freedom of movement in all rooms and
and shelter.
passageways.
☐ Complete and accessible information is
☐ Home modification options and supplies
provided to users about routes, schedules
are available and affordable, and providers
and special needs facilities.
understand the needs of older people.
☐ A voluntary transport service is available
☐ Public and commercial rental housing is
where public transportation is too limited.
clean, well-maintained and safe.
☐ Taxis are accessible and affordable, and
☐ Sufficient and affordable housing for frail
drivers are courteous and helpful.
and disabled older people, with appropri-
☐ Roads are well-maintained, with covered ate services, is provided locally.
drains and good lighting.
Social participation
☐ Traffic flow is well-regulated. ☐ Venues for events and activities are con-
☐ Roadways are free of obstructions that veniently located, accessible, well-lit and
block drivers’ vision. easily reached by public transport.
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☐ Good information about activities and ☐ Older people are recognized by the com-
events is provided, including details about munity for their past as well as their pres-
accessibility of facilities and transportation ent contributions.
options for older people.
☐ Older people who are less well-off have
☐ A wide variety of activities is offered to good access to public, voluntary and pri-
appeal to a diverse population of older vate services.
people.
Civic participation and employment
☐ Gatherings including older people are held
☐ A range of flexible options for older vol-
in various local community spots, such as
unteers is available, with training, recog-
recreation centres, schools, libraries, com-
nition, guidance and compensation for
munity centres and parks.
personal costs.
☐ There is consistent outreach to include
☐ The qualities of older employees are well-
people at risk of social isolation.
promoted.
Respect and social inclusion ☐ A range of flexible and appropriately paid
☐ Older people are regularly consulted by opportunities for older people to work is
public, voluntary and commercial services promoted.
on how to serve them better.
☐ Discrimination on the basis of age alone is
☐ Services and products to suit varying forbidden in the hiring, retention, promo-
needs and preferences are provided by tion and training of employees.
public and commercial services.
☐ Workplaces are adapted to meet the needs
☐ Service staff are courteous and helpful. of disabled people.
☐ Older people are visible in the media, and ☐ Self-employment options for older people
are depicted positively and without stereo- are promoted and supported.
typing.
☐ Training in post-retirement options is
☐ Community-wide settings, activities and provided for older workers.
events attract all generations by accommo-
☐ Decision-making bodies in public, pri-
dating age-specific needs and preferences.
vate and voluntary sectors encourage and
☐ Older people are specifically included in facilitate membership of older people.
community activities for “families”.
Communication and information
☐ Schools provide opportunities to learn
☐ A basic, effective communication system
about ageing and older people, and involve
reaches community residents of all ages.
older people in school activities.
☐ Regular and widespread distribution of
information is assured and a coordinated,
centralized access is provided.
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☐ Regular information and broadcasts of Community and health services
interest to older people are offered.
☐ An adequate range of health and commu-
☐ Oral communication accessible to older nity support services is offered for promot-
people is promoted. ing, maintaining and restoring health.
☐ People at risk of social isolation get one-to- ☐ Home care services include health and
one information from trusted individuals. personal care and housekeeping.
☐ Public and commercial services provide ☐ Health and social services are convenient-
friendly, person-to-person service on ly located and accessible by all means of
request. transport.
WHO/FCH/ALC/2007.1
© World Health Organization 2007. All rights reserved.
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