Taco Bell

Irvine, CA

May 29, 2018

Sales Manager
215 Glen Bell Dr.
Irvine, CA 29345

Ref: Your letter dated May 23, 2018

Dear Ma’am,

We have received your letter of complaint dated May 23rd, 2018 regarding an unsatisfactory
experience and we regret that you had a poor experience at our restaurant.

Due to understaffing issues, the order was not of our usual standards. We are extremely
sorry about this misunderstanding and hope you will realize that it was only due to
circumstances beyond our control. Since you have provided the receipt and a picture, we
will provide you with a refund by June 05, 2018. We will make sure that such events are
prevented in the future.

Best regards,

Kevan Capotosta
Manager, Sales and Customer Services
Taco Bell