A STUDY OF CUSTOMER SATISFACTION AT CORPORATE SOLUTIONS

REDEFINED (ACCOMMODATION BOOKING SECTION)

Customer name:

Mobile No:

Email:

1. How do you rate CSR

Poor Average Good Very Excellent
Good
1. Quality of service
2. Staff courteousness & helpfulness
3. Staff support
4. Was the staff interested in serving
you?
5. Staff knowledge of the product and
service?
6. Overall customer service &
relationship
7. In meeting our commitments, how do
you rate us?
8. How do rate our product and service
with competitors in the market?

2. The service provided by CSR

Better Good Worse
1. Reliability
2. Location &
Timing
3. Rating &
charges
4. Products
3. Why do you prefer CSR?

A. Reliability B. Location & Timing C. Customer service

D. Rate & charges E. Other

4. Is the waiting acceptable to you?

A. Yes No

5. Are you satisfied with the neatness, health and safety standard of the branch?

A. Yes No

6. Do you think our products & services given to you value for money

A. Too much B. Yes C. Somewhat D. No

7. How often you avail the Services?

A. Monthly Once B. Once in two Months C. Once in 6 Months

D. More than twice in 1 month E. Once in a year F. Other

8. How long have you been using CSR services?

A. Less than Six Months B. Six Months to 1 year C. 1-2 Years

D. 2-5 Years E. More than 5 years

9. To serve you better in future, what factors you think we should focus more on?

A. Rate B. Number of branches C. Customer service

D. New product development E. Other