Process: Walk the dog to the park

Course: Quality Management and Customer Services

Teacher: Augusto Choy

Section: S-001

Name: Escurra Yactayo, Renzo

2018-1
 Process: Walk the dog to the park
In this report we will analyze the process that I perform when I take my dog called duke
to the park to play. The activities include the preparation of the outing that I do at home
until the time it takes me to walk to the park. The time of the activity is taken
approximately from 6:00 p.m. I do not consider Wednesdays and Sundays (Wednesdays
because I'm late from university).
Flowchart of the process:
 Data Collection

14 th 15 th 17 th 18 th 19 th 21 th 22 th 24 th 25 th 26 th 28 th 29 th 31 th 1 th 2 th 4 th 5 th 7 th 8 th
Activities
May May May May May May May May May May May May May Jun Jun Jun Jun Jun Jun
1 Get ready to leave home 8.26 7.07 7.21 8.16 9.49 7.35 8.34 8.03 9.03 7.08 9.46 7.18 9.39 9.12 7.33 8.4 9.25 7.34 7.19
2 Search the harness, strap and bag. 2.29 3.21 2.57 3.16 3.14 3.25 4.15 2.04 4.1 4.35 4.57 2.09 3.05 3.07 4.53 3.33 2.02 4.07 2.23
3 Put the accessories 2.34 2.55 1.05 2.27 1.55 1.26 2.56 1.52 1.18 2.07 2.31 1.5 1.22 1.32 2.53 2.09 2.59 1.56 1.59
4 leave towards the park ( 2 block) 7.24 6.09 6.47 6.18 6.3 6.18 6.26 6.11 6.27 9.25 9.59 9.26 7.07 9.14 7.59 7.59 7.48 8.49 7.45
5 Play with Duke 19.35 19.45 19.35 24.34 18.2 20.47 20.3 24.11 24.3 19.56 23.32 17.46 21.04 23.57 20.54 21.42 24.04 21.56 21.24
6 Use the bag 1.55 1.51 1.31 1.22 1.5 2.13 2.35 1.54 1.2 1.54 2.06 1.47
7 Throw the bag to the trash 1.38 1.58 1.36 1.32 1.33 1.59 2.15 2.02 1.17 1.19 1.54 1.32
8 Place the strap 3.57 2.21 2.51 3.16 2.52 3 2.52 3.58 2.53 3.54 2.32 2.41 2.19 2.2 2.4 2.32 3.1 2.53 2.26
9 Go back Home 6.01 8.33 6.33 5.4 6.41 5.42 6.5 7.46 5.1 8.44 6.44 7.38 5.32 7.45 6.46 5.38 5.54 5.02 8.12
10 Save the accesories 2.08 1.08 1.51 1.05 2.53 1.07 1.52 2.22 1.33 2.16 2.49 2.34 1.32 2.16 1.22 1.43 2.43 1.39 2.49

Days without activities:

Wednesday: 16, 23, 30 May and 6 Jun
Sunday: 20, 27 May and 3 Jun