Rizza Mae E.

Salem
San Andres Street, South Poblacion
Masinloc, Zambales
2211
onesalem19@gmail.com
0906.232.1005

Qualifications:

 Substantial experience and outstanding skills in customer service with almost four years in a
Canadian company, a year with hospitality industry, and half year with banking and finance.
 Accustomed to working in fast paced environments with the ability to think quickly and
successfully handle difficult clients.
 Excellent interpersonal skills, ability to work well with others, in both supervisory or support
staff roles.
 Willing to relocate and travel.

Work History:

Appointment Setter for Skilledhub.com Canada, November- December 2016

 (Seasonal/ Short Project) Makes phone calls to professionals in Canada and to make sure they
receive the email about the newly launched website.

Appointment Setter for Leader Computers Australia, November- December 2016

 (Seasonal/ Short Project) Makes phone calls to Primary and Secondary Schools in Australia and
makes sure the person in charge gets the list of approved computer approved for NAPLAN 2017
is received.
Client Business Analyst for Groupon US, Opsify Philippines, March 2016- Sept 2016
 Receives phone calls from one of the leading shopping websites in the US. Assists customers with
their inquiries and processes refund if necessary as well as return if eligible. Makes sure every
single customer is satisfied with their purchases and at the same time, checks red flags for any
possible fraudulent activities.

Executive Virtual Assistant, CoolPixels Australia, November 2013- April 2014

 Performs given tasks by the employer in a timely manner such as answering emails, receiving
phone calls from current or potential client, scheduling and makes reservations if necessary.
Basically does admin and /or secretarial duties like traditional offices but home-based. With
training and knowledge about the following utilized necessary applications:
 TimeDoctor
 Xlite
 Zendesk
 Dropbox
 GoogleDocs
 TeamViewer

Risk Operations Analyst (Fraud), JP Morgan Chase & Co., September 2012- February 2013

 Identifies possible identity theft, account take over and fraud transactions for ATM/debit cards.
Makes proper judgment for daily fraud cases and reviews most recent transactions with
customers whether inbound or outbound. Increases daily purchase/ATM withdrawal limit if
required or as requested by the account holder. Guarantees authentication is complete prior to
discussing any possible fraudulent activity. Handles escalations from Telephone Bankers
associated with fraud.

Client Business Analyst, Telus International Philippines Inc., December 2008- August 2012

 Serves customers by providing product service information; resolving product and service
problems. Intended to attract potential customers by answering product and service questions;
suggesting information about other product and services. Resolves product and service
problems by clarifying the customer’s complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting corrections and
adjustment; following up to ensure resolution.
Hotel Receptionist, Palmera Resort and Hotel Inc., April 2007- August 2007

 Answers, screens and directs inbound phone calls. Receives and assists guests and escorts them
to correct meeting, offices, rooms or function rooms. Performs general secretarial duties,
including scheduling meetings, appointment, faxing and mailing. Handles general requests for
information and data. Deals with delicate situations such as customer complaints. Performs
basic customer service practices.

Education and Achievements:

Elementary, Masinloc Central Elementary School 1996-2002

 Member, Student Organization

 Awardee, English and Science Club

High School, Northern Zambales College 2002- 2005

 Member, Zambales Scholars Honor Society 2004- 2005

 President, English Club
 President, Student School Organization
 Awarded Certificates of Achievement and Voluntary Events

College, Hotel and Restaurant Management, Northern Zambales College 2005- 2007

 Member, Rotary Club of Masinloc

 President, Hotel and Restaurant Management Department and Tourism Levels I & 2
 Co-coodinator, School Recognitions and Events
 Member, Zambales Scholars Honor Society 2005- 2007
 Offered time and services to community and charitable organizations, employer sponsored
committees and children’s chool events and activities.

Skills/Expertise:

Excellent customer service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflicts, Analyzing Information, Multi-tasking,
Excellent Fraud Detection Skill.