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  • Where Can We Have A Complaint?: Which Apologize Will Be The Best For Each Case Above ?

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    Mila Almanza
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    The document provides a table listing places where complaints can occur, the reasons for complaints, and who or what the complaints are about. It then provides 10 scenarios where complaints could take place and lists possible apologies for each scenario. The scenarios involve complaints at a restaurant, hotel, airport, doctor's office, and issues with technology. The document aims to teach appropriate apologies for different types of complaints in various situations.

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    EJERCICIOS

    Original Title

    Complaints Information

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    The document provides a table listing places where complaints can occur, the reasons for complaints, and who or what the complaints are about. It then provides 10 scenarios where complaints could take place and lists possible apologies for each scenario. The scenarios involve complaints at a restaurant, hotel, airport, doctor's office, and issues with technology. The document aims to teach appropriate apologies for different types of complaints in various situations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    40 views2 pages

    Where Can We Have A Complaint?: Which Apologize Will Be The Best For Each Case Above ?

    Uploaded by

    Mila Almanza
    The document provides a table listing places where complaints can occur, the reasons for complaints, and who or what the complaints are about. It then provides 10 scenarios where complaints could take place and lists possible apologies for each scenario. The scenarios involve complaints at a restaurant, hotel, airport, doctor's office, and issues with technology. The document aims to teach appropriate apologies for different types of complaints in various situations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    WHERE CAN WE HAVE A COMPLAINT?

    PLACE REASON / CAUSE ABOUT


    WHO /WHAT

    SERVICE WAITER
    RESTAURANT
    FOOD QUALITY / FLAVOR
    SERVICE MAID
    HOTEL
    ROOM SIZE / HIGIENE
    SERVICE PILOT/FLIGHT
    AIRPORT ATTENDENT
    PRICE
    TICKET / TIME

    WHERE DO THESE COMPLAINTS TAKE PLACE?


    1.- Excuse me waiter, but there is a fly in my soup….. ( ) ( )
    2.- I’m sorry to disturb you , but my room is not ready … ( ) ( )
    3.- Could you please tell me, at what time the plane from Missouri will arrive?... ( ) ( )
    4.- I’m calling you because the show .. pay per view, isn’t in my t.v ______( ) ( )
    5.- Excuse me Dr. but I’m allergic to Ampicillin…( ) ( )
    6.- Mr. , Sorry , but this is the line, please take your place…( ) ( )
    7.- I don’t want to trouble you , but this dress is not clean .It has a coffee stain. ( ) ( )
    8.- Excuse me teacher, but you give me a C and that is not my work.. it is Sophia’s work. ( ) ( )
    9.- I’m afraid that I have to make a serious complaint
    about the price. It is 23.00 pesos more.( ) ( )
    10.-Excuse me , there seems to be a problem with my i-phone 7.
    The battery doesn’t charge…( ) ( )

    Which apologize will be the best for each case above ?


    1.- Oh, I’m sorry about that. I will give you a free meal.
    2.- I can’t tell you how sorry I am , I will send you a maid to clean it up.
    3.- I wish it never happened, but it wont come today!!
    4.-Oh dear, I’m really sorry, but your TV doesn’t have that program .
    5.- I’m so sorry, I didn’t realize that you are allergic to it.
    6.- I just don’t know how to say, but I’m in a hurry.
    7.- I just don’t know what to say, I did a terrible mistake.
    8.- Oh, I’m sorry about that ,but the sale ended yesterday.
    9..-I can’t tell you how sorry I’m, but there is a problem with those cells.
    10.- Oh, I’m sorry about that. Could you leave it one more day ? I will fix that problem.
    VOCABULARY:
    English line
    waiter take
    fly place
    disturb trouble
    room dress
    ready has
    Could stain.
    tell me, give me
    plane afraid
    arrive have
    calling complaint
    because there seems
    pay per view, charge

    free meal.
    tell you
    send
    maid
    wish
    happened
    come
    dear,
    so sorry,
    realize
    hurry.
    did
    mistake.
    sale
    those
    leave
    will fix

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