Letter of Appreciation

Ref No: CET-17(7)/478/02/CONT/MM/83

To, Date: 03.05.2018

Sneha Jha,

M/S Ricoh India Ltd.

On behalf of all the employees of SAIL, Please accept my appreciation for the excellent job you
and your team has done in the training of VM ware, Zimbra mail server and Microsoft Outlook
conducted on 30.04.2018 and 01.05.2018 regarding the Project “Upgradation of IT
Infrastructure and Mail Messaging Solution at SAIL/CET, Ranchi”. It was an enormous
undertaking and went smoothly and efficiently!

Thanks to your leadership and dedication combined with your staff's teamwork and energy, we
are now able to have a better understanding on the contents delivered during the session. You
and your team should take great pride in this accomplishment.

I hope to personally thank each member of your team but, in the meantime, please pass along my
gratitude and that of all the employees of Ricoh India Ltd.

Sincerely yours,