Plagiarism Scan Report

Summary
Report Genrated Date 15 Feb, 2018
Plagiarism Status 100% Unique
Total Words 945
Total Characters 6162
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Dr. Armand Feigenbaum stipulated that total approach to quality is the best way to solve
quality problems. He supported the inspection or quality control a ter the act rather than
build it in at an earlier stage o the process. Feigenbaum method or quality is uniquely

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distinctive that rom o Deming and Juran, he presented his approach in three steps that
includes: Quality leadership, Quality Technology, and Organizational Commitment. Dr.
Feigenbaum philosophy is more on avoidance o system losses by giving emphasis on

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product, service and process design and by restructuring the sources o activities.
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Similarly, he also gave emphasis on the signi icant roles o all members o the
organization, including o fice sta f and other key players in the improvement o quality.
Moreover, he also stated that or manu acturing a product with high level quality, Total
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Quality Control should be measured instead o the implementation o the production

quality control alone. The undamental ideas o Feigenbaum’s systematic approach or
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quality as ollows: (1) Quality is a companywide-process; (2) Quality is what the customers
says it is; (3) Cost and quality are a sum, not a variation; (4) Quality needs to be tried both
individual and team; (5) Quality is also a process o managing; (6) Quality and innovation
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are equally dependent; (7) Quality is a principle; (8) Continuous improvement is a

requirement or Quality; (9) Quality is the most cost-e fected, least capital-intensive route
to productivity; and (10) Application or quality involves a total system connected with
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customers and suppliers.

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3.5. Crosby
“Quality is ree” and “Do it Right the First time” are the phrases that mostly associated
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with Philip Crosby. He pointed the ollowing our (4) absolutes o Quality management: (1)
Quality is congruity to requirements; (2) Quality presentation is much desirable to quality
inspection; (3) Zero de ects are quality per ormance barometer; (4) Quality is measured in
monetary terms-the price o non-con ormance. Crosby also ramed the 14 steps program
on Quality Improvement that includes: (1) Management commitment; (2) Create the quality
improvement team; (3) Measure or quality in present practices; (4) Cost o quality
evaluation; (5) Quality awareness is central to success; (6) Quality problems? Take
counteractive actions; (7) Plan or zero de ects; (8) Exercise e fective training or
supervisors; (9) Hold zero de ects day; (10) Involve everyone in goal setting; (11)
Disregards causes o mistakes; (12) Appreciation and respect or participants should be
cordially be implemented; (13) Form a quality councils; (14) Repeatedly do the process or
quality improvement is an endless development. Moreover, he also enumerated
characteristics o a highly success ul organization, that includes the ollowing: (1) People
customarily do things right the irst time; (2) Change is estimated and used to advantage;
(3) Growth is regular and pro itable; (4) New products and services appear when needed;
an lastly (5) Everyone is happy to work in the organization. An example is the continuous
provision o trainings to employees o a restaurant specially those who are handling oods
in the kitchen where they are trained in terms o the measurement o condiments, amount
and value o value to be served in order or them to gradually produce the desire taste and
quantity o ood to their customers in avoidance o waste o resources and de iciency in
product and services o fered.
3.6. Ishikawa
Kauro Isikawa developed the ishbone diagram which philosophically ocuses on Quality
Control Circles that is used in identi ying the root causes o problems and de ects. The
QCC contains o small group o employees who do similar task and arrange to meet
regularly to identi y, analyze work related problems to brainstorm and to recommend and

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implement solutions. Furthermore, the ollowing are the steps he ormulated in solving a
particular problem arises in the organization: (1) Select problem; (2) State and re-state

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problems; (3) Accumulate acts; (4) Brainstorm; (5) Build possible actions on each other
ideas; (6) Select course o action; (7) Presentation. Ishikawa believed that Quality begins
with education and ends with education. The irst step to quality is to understand the

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requirement o the customers, and the best state o quality control occurs when inspection
is no longer implemented. Moreover, remove the main source o causes and not the
symptoms or quality control is the responsibility o all workers and all divisions. Put

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quality irst and set a vision or a long term pro it. Vividly identi y the means with the
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objectives and marketing is the entrance and exit o quality, Management must be open
enough to listen when acts are presented by the subordinates since literature proved that
ninety ive percent o hitches in the company can be solved with simple tools or analysis
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and problem solving; and data without dispersal in ormation are alse data.
3.7. Taguchi
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Genichi Taguchi realized that methods o identi ying outside in luences or noise sources
have the greatest e fects on product variability. He trans igured the manu acturing
through cost saving. Taguchi contributed the ollowing in attainment or quality
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management: (1) Loss Function. An equation that measures the decline o a customer
perceives value o a product as its decline quality. This is a great tool or projecting the
bene its o a quality improvement program. It tells the managers how much pro it they
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are losing because o unpredictability in their production process; (2) Robustness. The
prowess o the process or product to work as intended regardless o intense outside
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in luences. Moreover, this is also an important actor in many companies’ growth and
expansion o products and processes which per orm uni ormly regardless o
uncontrollable orces as obviously bene icial service; (3) Orthogonal Arrays and Linear
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Graphs. Utilized to identi y external actors or noise which causes deviations rom the
mean, segregating these actors in determining their individual e fects is costly and time
consuming process.

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