MONA J AR OUD I

PROFI LE
Goal oriented professional with exceptional technical knowledge and skills. Outstanding qualities in
communication, organization, leadership abilities and quick decision - making. Looking to leverage my knowledge
and experience.

EXPERI EN C E
S EC R ET AR Y, M ARK ’S FL O O R DE SI G N; H O US TO N , TE XA S - FEB R U AR Y 2014 - J AN U AR Y 2015
❖ Secretary: Understand and implement product knowledge as well as company policy , Schedule
appointments for not only clients, but employer ,Recommended and provided customers with select
merchandise based on personal choice, Prepare and maintain clean merchandise for sales floor.
M O DE L, H O LL IS TE R CO ; SU G A R L A ND , T E XAS — A UG US T 2014 - N O VEM B E R 2014
❖ Cashier: Handled money, Assistance in customer service, Guided new employees on effective
techniques, policies and customer satisfaction, Resolved customer service issues in timely manner

❖ Model: Assigned clothing to advertise around the store, Proficient product knowledge, Assisted on sales
floor as needed to maintain service standards

S AL ES ASS O C IA TE , M IC H A EL K O RS ; K A TY , TE XA S — N O VEM B ER 2015 - JU N E 201 6

❖ Sales Associate: Ensure to make daily and monthly goals, Retained up-to-date knowledge of products,
Attended to customers preferences to provide accurate advice based on buying habits. Employee of the
Month: May 2016

❖ Cashier: Operated money, Advised new employees in effective customer care, policies, technical errors,
as well as background knowledge

EDU CA TI O N
U N IV ER SI TY OF H OU S TO N , K ATY; TEX AS
❖ Undergraduate program completion in 2019