TESDA-OP-CO -01-F16

(Rev.No.00-03/08/17)

LIST OF INSTRUCTIONAL MATERIALS/LIBRARY HOLDINGS

Program: CONTACT CENTER SERVICES NC II (144 HOURS)

Name of Institution: AME-FIL TRAINING AND SKILLS DEVELOPMENT INSTITUTE, INC.

No. of Copies
Date of Inspector’s
Title Classification* (where
Publication applicable) Remarks
The Amazing World of
Computers Book 2010 2
5 & 6 by Clifford Esteban
Study and Thinking Skills in
English Book 1998 2
by Lopez, et al
Speech and Oral
Communication Book 1999 2
by Cordero & Lopez
Literature of the World by
Book 2000 2
Lopez, Quimpo, et al
Warriner’s English and
Book 2000 2
Composition by Warriner
English in Use by Tayao,
Book 1990 2
Santos, et al
Spoken English for Filipinos
Book 1994 2
by Ballesteros
Language in Literature by
Book 1998 2
Ribo
Phoenix English by
Book 1991 2
Cabanilla & Gil
The Little Red Hand Book
for Call Center Agents by Book 2004 2
Rye Gutierrez
Basic Grammar in Use by
Book - 1
Raymund Murphy
Note *Classify whether journal, book, magazine, electronic materials available on electronic media
or in the internet, etc.
Columns 1-4 to be filled out by Institution/Company; Column 5 to be filled out by PO/Expert
Continue in additional sheet

Submitted by: Attested by:

SALVI T. VANGUNDA SALVI T. VANGUNDA

TVI Representative TVI Head
Date: Date:
Inspected by:

ROMELIA M. NUEZCA
PO UTPRAS Focal Person Expert
Date: Date:
 TESDA-OP-CO -01-F16
(Rev.No.00-03/08/17)

LIST OF INSTRUCTIONAL MATERIALS/LIBRARY HOLDINGS

Program: CONTACT CENTER SERVICES NC II (144 HOURS)

Name of Institution: AME-FIL TRAINING AND SKILLS DEVELOPMENT INSTITUTE, INC.

No. of Copies
Date of Inspector’s
Title Classification* (where
Publication applicable) Remarks
Effective Telephone Selling
by Magna Vision Home Video 2012 1
Video
US Virtual Tour Slides 2007 2
What is a Call Center Video 2007 2
Audio
America is great - 30
Recordings
Grammar and Language
Electronic
Workbook - 1
Material
By Glencoe/Mc Graw-Hill
English Versant Sample
Electronic
Recording - 1
Material
By Youtube
The English Language for
Electronic
24 Accents - 1
Material
By Youtube
Philippine Call Center Electronic
- 1
Industry by PLDT Material
Call Center Training Electronic
- 1
Phone Etiquette 1& 2 Material
Note *Classify whether journal, book, magazine, electronic materials available on electronic media
or in the internet, etc.
Columns 1-4 to be filled out by Institution/Company; Column 5 to be filled out by PO/Expert
Continue in additional sheet

Submitted by: Attested by:

SALVI T. VANGUNDA SALVI T. VANGUNDA

TVI Representative TVI Head
Date: Date:
Inspected by:

ROMELIA M. NUEZCA
PO UTPRAS Focal Person Expert
Date: Date: