FAST, FLEXIBLE AND CONVENIENT DELIVERY

02 A B2B SOLUTION YOU CAN TRUST

2015 2016 2017

€22 million Development of our Full acquisition by Expansion

investment in predictive algorithms Expansion to 5 cities Groupe La Poste
Stuart by Complementing urban
Paris distribution with Newcastle
GeoPost
Lyon Leeds
London Sheffield
Barcelona Bristol
Madrid Manchester
Liverpool
FAST

Stuart’s fleet of couriers can pick up and deliver

within the hour in cities we operate in

FLEXIBLE

It’s not all about speed. Customers can select

and change their location and delivery slot in
real time and no cost to retailers
 TECHNICAL EXPERTISE: 3 YEARS SPENT OPTIMIZING THE DELIVERY
05 SPACE

Automated Dispatch Package size

Ensures the most appropriate Calculate basket sizes based on
courier is offered the job # packages and optimize courier
instantaneously capacity

Multi Drop Scheduling

To allocate multiple orders from one To plan and book jobs ahead
restaurant to only one courier and
reduce unit delivery cost

Machine Learning Algorithms Advanced tracking

Stuart dispatch system gets smarter To locate in real-time courier based on
by the day GPS and actual mobile movements
06 USE CASES
LAST-MILE DELIVERY PLUGGED TO YOUR
LOGISTIC NETWORK

Store-to-home
Instant or 30 min delivery window

Hub-to-home
City depot network at your disposal to store
inventory or to cross-dock

Instant returns
Via a parcel shop network

Store-to-store
Stock shifting between locations

Concierge service
Home delivery after in-store
purchases
PRODUCTS AND SERVICES
08 STUART’S PRODUCTS

WEB APP API INTEGRATION

Request as many
Deliveries as needed. Keep your customers in the know.
There’s no limit to the number Put tracking details right in their order
of orders you have at once confirmation mail

Tracking link shared with Our API allows you to develop the
customers so they can business logic to fully automate
follow their deliveries last-mile delivery

Best transport type automatically

selected based on package size &
drop off location
09 HOW IT WORKS - OUR SIDE
ORDER PLACED ON DASHBOARD OR ORDERS ACCEPTED BY
AUTOMATICALLY VIA API
Deliveries can be ordered
on-demand or scheduled for
later with Stuart
CUSTOMERS CAN TRACK DELIVERY
COURIER ORDERS FROM PICKUP CONFIRMATION
TO DROP-OFF
Rate
Best transport type SMS Tracking notifications End customer signs on
automatically selected with real-time ETA and Stuart application
based on package size & up-to-date delivery status
drop off location. (picked-up, delivering,
delivered). £0.07 / message
ZOOM ON STUART API – OUR PLATFORM FULLY INTEGRATED INTO YOUR CUSTOMER
JOURNEY

Automated dispatch
You remain in control with courier tracking
of your client for retailer and
Stuart embedded into end-consumer
your interface

You set delivery

parameters
Price, time-slots, all
what you need
03 IN A NUTSHELL: A SOLUTION DESIGNED FOR BUSINESSES
Fresh new approach
Stuart is a delivery platform which enables clients
to leverage proximity to customers to offer a
best-in-class fast and flexible delivery option 7
days a week
Deliver anything
Stuart works across all industries, enabling
efficient delivery operations throughout the day.
Stuart passes those efficiencies on to its clients in
the form of best in class SLAs and pricing
Fast, flexible and convenient
Customers order through your website or app,
so you keep the customer relationship. Stuart
delivers ASAP or at a desired 30-minute /1h
scheduled slot, adjustable until an hour before
delivery
An experienced team
Now part of the GeoPost group, our 30+
member strong tech team has built world class
forecasting and dispatch technology to match
our top quality couriers
10 DELIVERY TRACKING

Confirmation & Tracking Customer notifications (email or SMS)

Once order purchase confirmed, customers and client Customers get tracking notifications with up-to-date delivery
can track the courier on a map in real-time with updated status (picked-up, delivering, delivered) - 100%
ETA customizable
13 RETURNS USE CASE – TRANSFORM A HEADACHE INTO A VALUE ADD

End customer orders an instant The nearest Instant returns are

return When ready, parcels are moved
courier consolidated
retailer DC / shop
accepts the job in the nearest postal hub
• Express
• Or scheduled
COMMERCIALS
25 STUART – THEY TRUST US
26 COVERAGE THROUGHOUT EUROPE

Live in 17 Cities: With Further Expansion in 2018

New
Markets

Live Paris London Barcelona

Lyon Newcastle Madrid
Bordeaux Sheffield
Toulouse Leeds
Montpellier Bristol
Strasbourg Liverpool
Lille Manchester
Nantes
2018/19
Rennes Birmingham Valencia Amsterdam
Grenoble Edinburgh Sevilla Brussels
Limoges Glasgow Bilbao Berlin
Hamburg
Munich
Milan
27 PRICING UK

Multi-drop: additional deliveries along the same route are £2.00/drop

Extras:
SMS: 0.7p per branded sms
Waiting time: >10 minutes wait at pick up 0.40p per minute
CASE STUDIES
 INSTANT RETURNS – ZALANDO AND STUART CLOSE
2 THE GAP ON CUSTOMER JOURNEY
X

End customer orders an The nearest Instant returns are

instant return When ready, parcels are
courier consolidated
moved to shop
accepts the job in the nearest postal hub
• Express
• Or scheduled
 NIKE REMAINS AHEAD OF THE COMPETITION PROVIDING
30 CONVENIENT NEXT DAY DELIVERY
X

Nike customer places order Customer Customer receives their items

A Stuart driver is
in-store for immediate or completes a at their convenience resulting in
assigned to the Nike job
scheduled delivery form for delivery overall satisfaction
 FAST & GREEN CAMPAIGN – NESPRESSO CHOSE STUART
31 FOR THEIR NEWEST GREEN INITIATIVES
X

Nespresso customers can In-store staff

A Stuart driver is Nespresso customer
place their order online and receive order
assigned to the receives their products at their
schedule same day 2h and schedule
Nespresso store convenience
delivery in-store pickup
APPENDIX
 CONSUMERS ARE CHOOSING WHO TO SHOP FROM BASED ON DELIVERY
33 OPTIONS...AND ARE WILLING TO PAY

68% 62% 87% 85%

Shopping carts are Have paid more for more likely to shop Want real-time
abandoned because goods thanks to again with merchant information on the
delivery and return faster delivery delivery status
following a positive
options were options delivery experience
unsatisfactory

Source : Metapack (« Delivering customer choice », 2015), Research Now

Our mission is to instantaneously connect
businesses, customers and couriers to
speed-up the way goods are transported
in cities