QUALITY AND CUSTOMER ASSISTANCE

CUSTOMER CARE
The Riva Group management applies a “System for Managing Quality Assurance” in
order to respect the qualitative requirements provided under Standard UNI EN ISO
and the main guides for application in the automobile industry sector. This system is
monitored by an appointed “Management Representative for Quality”.

DIRECTIVES AND OBJECTIVES

 Pursue continuous improvement in quality production.
 Define control indicators to identify and solve all quality non-conformity
 Measure the degree of customer satisfaction
 Develop new products and processes in accordance with market expectations
 Select and classify suppliers that may influence the final quality of products
or services.
A fundamental element in the philosophy of the Riva Group is an efficient
Customer Service, carried out by the technical assistance and the technical-
commercial structures.
The continuous improvement of steel production is linked to a strong
commitment of research and development, but above all, its purpose is the
achievement of the customer satisfaction.
THE COMMITMENT OF THE RIVA GROUP

ENVIRONMENT AND SAFETY

The Riva Group has always considered these two fields a priority.
On the Ecology front, the policy followed over the last few years has been addressed
to the creation of plants that are in line with the best techniques available, putting
into application the Environmental Management System.
On the safety front, in addition to the creation of safer plants, the Group gives
particular attention to the application of the integrated system of safety
management. This system involves inspections, safety meetings, operating practises,
statistical analysis, training of personnel and the employment of a specialised
technical staff.