Making Reservations

Used Words
reserve, book, place order : 预定
receptionist : 接待员
reception : 接待
hotel : 酒店
assist, help : 帮助
customer : 客户
actually : 其实
like to : 想
certainly : 当然
single room : 单人房
arrive : 到达
leave : 离开
next, following : 下
how much : 多少
special : 特殊
weekly : 每周
rate : 价格
total : 总计
slightly : 稍微
expensive : 贵
expectation : 预料, 预想
include : 包括
breakfast : 早餐
tax :税
charge, expense : 费用
extra, additional : 额外
reasonable, fair : 合理
useful : 有用
choice, option : 选择
prefer : 喜欢
ocean : 海洋
park : 公园
difference : 差异
same : 相同
view, scenery : 景色
advance, prepaid : 预付
remaining : 余下
settle : 解决
receive : 收到
email : 电子邮件
direct : 直接
be ready : 准备好了
request : 请求
appreciate : 欣赏
 Making a Hotel Reservation
Receptionist : Good morning, this is the Hilton Hotel in California. How may I help you?
Customer : Good morning, well actually it is already the afternoon here in England! I
would like to book a room please.
Receptionist : Certainly sir. How many people is the booking for?
Customer : One person. It’s for me, so I’d need a single room.
Receptionist : What date will you arrive?
Customer : I will be arriving on Saturday 10th August.
Receptionist : Ok and when will you leave?
Customer : I‘ll be leaving on the following Saturday, so that’s 17th August. How
much would that be?
Receptionist : With our special weekly rate, that would be a total of $1000.
Customer : Oh, well that’s slightly more expensive than I expected. Does that
include breakfast?
Receptionist : Oh yes absolutely. The price includes breakfast and all taxes. There are no
other extra charges.
Customer : Oh I see. Well that’s actually quite reasonable then. Is there WIFI in the
hotel?
Receptionist : Yes, all of our rooms have WIFI at no extra charge.
Customer : Excellent. That would be very useful.
Receptionist : For the choice of the rooms, would you prefer a room with a view of the
ocean or a view of the park?
Customer : Oh, I’m not sure. Is there a difference in price?
Receptionist : No, both rooms are available at the same price. The only difference is the
view.
Customer : Well in that case, I ‘d prefer the view of the ocean please. I would like to
 go ahead and book those dates please.
Receptionist : Certainly sir. For bookings made over the phone, we ask that customers
pay in advance for the first night. The remaining balance can be settled at
the end of the stay.
Customer : That’s fine, I understand.
Receptionist : May I take your full name please?
Customer : Yeah, It’s Mark Lewis. L-E-W-I-S.
Receptionist : I’ll need your email address too please.
Customer : Yes of course, It’s marklewis@outlook.com
Receptionist : Thank you…Ok, I have made the reservation for those dates. You will
receive confirmation by email along with instructions for making the
payment for the first night. Is there anything else I can help you with?
Customer : Ermm, yes one last thing. On 10th August, I will be arriving directly from
The airport at around 2 pm. Will the room be ready for that time?
Receptionist : Well usually check-in time is after 4pm but I’ll request that your room is
cleaned first. So as long as you don’t arrive before 2pm, then that will be
fine.
Customer : Thanks very much. I appreciate it. I’ll go and check my email straight away
and pay the deposit. Goodbye and thanks again.
Receptionist : You are welcome Mr Lewis. Thanks for your call and if there’s anything
else you need, don’t hesitate to ask.
Customer : Thanks again. Goodbye.
Q. When is Mr. Lewis arriving at the hotel and how long is he staying for?
Mr. Lewis is arriving at the hotel on 10th august and he is staying for 7 nights.
Q. What is the name of the Hotel?
The name of the hotel is HOTEL Hilton.
Q. Is the hotel rate cheaper than Mr. Lewis had expected?
No, the rate is slightly more than he had expected.
Q. Why does Mr. Lewis think the price is reasonable later?
Since the price includes both breakfast and taxes, MR. lewis thinks the price is reasonable
Q. What are the choices of the rooms for Mr. Lewis and what is the difference in the price?
Mr. Lewis has the choice of room with a view of the park or a view of the ocean. Both the
rooms are available at same price.
Q. How is the payment done when the booking is done over the phone?
For the bookings made over the phone, the customer should pay in advance for the first night
and the remaining balance could be paid at the end of the stay。
Q. What request does Mr. Lewis make to the receptionist?
The check-in time at the hotel is 4 pm but Mr. Lewis requests the receptionist if he could
check in at 2 pm.