13.

From: LIVIA (LIVIA@yahoo.com)

Subject: bad service experience at ‘Steaua de Mare’ Hotel from Eforie Nord

Date: 17.08.2018

To: complexsteauademare@yahoo.com

Dear Sir:

I wish to complain about _the bad service treatment at your hotel from 17th of August till 23rd of August,
service that I purchased on _25th of July 2018 on Booking.com.

I am complaining because nothing from what I was expecting and that was promised to me was
respected. To resolve this problem, I would like you to take care of my complaint and do something in
that respect.

When I first learned of this problem, I contacted Miss Christine Penora on 17th of August around 3 o
clock, at your company, and was told that nothing could be done about my problem. I believe that this
response is unfair because your company has an obligation to me as a client. I would like a written
statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you
within 3 days I will file complaints with the appropriate consumer agencies and consider my legal
alternatives.

I am attaching copies of my receipt.

You may reply to me at this email or call me 00740258974.

Sincerely,

LIVIA