BRAYAN D.

HERAZO SANCHEZ-T00049773

UNIT#1:

Lesson 6, A:

*What problema does Frank describe?:

The problem is that the customer service department staff is not following the food service
protocols, and they are giving the customer a bad sevice.

*What solution does Frank suggest to help fix the problema?:

The solution proposed by frank is that more training sessions should be dictated to the staff, this
to learn new skills, reinforce those already known and provide a better service.

Lesson 6, B:

1. Some patients are not being careful with food portions.

2. We are often late when we clear away the trays after lunch.

Lesson 6, C:

PROBLEM: Workers
are forgetting our
basic food service
guidelines.

Example: Workers PROBLEM: Workers

serve much or too don’t clear away the
little food. trays on time.

Email:

From: Brayan Herazo

To: Abraham camel

Subject: Insecurity in the corners of the neighborhood

Hi Abraham,
I am writing to let you know of a problem that is occurring in the neighborhood of San Rafael, is
that there are some malechores who always sit late at night in the corners of the neighborhood
intimidating everyone who passes through those places, I think that this happens in the absence of
security in the neighborhood at night.

I would recommend that a patruyaje schedule be established by the security entities, since there
have already been several altercations that have occurred with these people, robberies, insults,
and consumption of psychoactive substances.

All the neighbors of the communiy agree or this statement and we want a quick solution, for a
better explanation please do to the barium to explain in detail what happened.

Brayan Herazo

San Rafael neighborhood

San Jacinto, Bolivar

PROBLEM: people
who sit in the
corners cause
problems.

Example 1: They Example 2: consume

insult people who psychoactive
cross in those places. substances and rob
people.