PASSENGER INFORMATION SYSTEM

in

Intelligent Transport System

Presented By:
Amulya Pothkanuri | Gnana Kruba | Muzamil Hussain | Shreya Mor
CONTENTS

• INTRODUCTION OF ITS

• APPLICATION

• INFORMATION REQUIRED FOR ITS

• CASE STUDIES – On-board And Off-board Passenger Information

• PRIMARY SURVEY ANALYSIS

• DECISION MAKING

• CONCLUSION
Introduction

Bus terminal infrastructure planning is not just about provision of

requisite facilities, but also about how these facilities serve the terminal
users to enhancing user experience, efficiency, and attractiveness of bus
Real-time information Dynamic journey
terminal. at
Real-time information
planners & Vehicle Stop
in vehicles
stations/terminals/stops Announcement
WHAT IS INTELLIGENT TRANSPORT SYSTEM (ITS)?

Information and
communication
technology
Traveler
Provide information to Traveler information on information
improve the safety and PC/Internet on
efficiency of the
transportation system
phones/PDAs

ITS Applications extend the traditional information in three main ways:

• Electronic information channels, including internet and personal Alert services &
mobile devices
• Real-time information
• Computer-assisted information searches
Emergency/incident advice
Signage & Information Systems

Dynamic Static
Public Information Bus Information Static / Planned Information
Systems (PIS) Systems (BIS)
Provides real time passenger Provides information
• Available traditionally in printed form though route network maps,
information. Includes required by bus staff i.e.
• Bus arrival & departures drivers and conductors. timetable booklets, name signs and/or pictograms at stations and
(expected) Includes
stops etc.
• Bus location & status • Bus parking
updates information • This information is also available through dedicated national and local
• Schedule data • Schedule of bus
telephone services.
• Timely announcements entry & exit in the
terminal • In many areas, static information is now being made available
• Route & trip
electronically through websites or over mobile phone services
information
(typically via SMS).
• Help in solving operating problems, and in adopting
appropriate new technologies to introduce innovations • Information is also being increasingly provided in audio format, both
into terminal infrastructure. on bus and within terminals.
• Ensure real-time arrival information for users, saving
their time and improving the terminal’s performance, • Public address systems, usually but not always automated, will typically
along with helping improve overall system efficiency give next service announcements at terminals and next stop
and increase service frequency.
announcement on-board buses
APPLICATION OF ITS IN DIFFERENT AREAS
Electronic Toll Collection
• Non-stop toll facilities and
segregated traffic
management.
• Electronic payment by
means of contactless smart
cards to promote fast
passage through the toll
lanes.
Global Positioning System
• A system of satellites,
computers, and receivers in
which traffic data is
incorporated in the map,
the driver can get the
fastest route, can know the
position of the signals
ahead, predict traffic jams,
etc. GPS installed in car
Advanced Traveler
Information System
• It helps to save the travel
time, Reduce cost
reliability, more comfort
to travelers, gives safety
and security.
• The information which
the travelers want are of
both static and dynamic.
Transportation
Management Centers
respond to real- time
traffic conditions, control
which lanes may be used,
traffic signal timing.
Automatic Passenger
Counter
• The APC automatically
records the number of
passengers, time and
location of each stop as
passengers get on and off
the bus.
• The APC can collect data,
with a reduction in time,
cost, and effort by means
of infrared beams at the
doors or pressure
sensitive mats on the
steps.
UNDERSTANDING HOW ITS WORKS

ITS enables conveying information to different nodes

instantaneously.

We can track any vehicle using the number

plate tracker and know its speed and tyre
pressure on highway using this Intelligent
transportation system. It will help us during
emergency to tackle the situation aroused at
the site.
TRAVELER INFORMATION SERVICE

www.civilscholar.com
WAYFINDING IN TRANSPORT

Way finding in the transit systems can be deconstructed to four processes, comprising of

Orientation Recognition of
Route Selection Route Control
Destination
IMPACTS OF LACK OF INFORMATION

Confusion Frustration

Dis-orientation Tardiness

Missing information Anxiety

Loss of Ridership
STAGES OF TRIP AND REQUIRED INFORMATION

PRE TRIP ACCESSING THE ON TRIP/IN LEAVING THE PT END TRIP

PLANNING PT SYSTEM TRANSIT SYSTEM LEARNING
INFORMATION

• Location of the • Identification of Bus • Identification of bus • Area Geography • Spatial Knowledge
nearest PT stops for transfer or stops (confirmative
• Routes that travel disembarking. & supportive
to the desired • Correct bus to information)
destination & board
transfer location • How to transfer to
• Fare another report
• Time Table

Source: Importance of Way-finding in Transport, Prisha Agarwal

Information Distribution Framework
Passenger Information
System
•On-board passenger
information system
i.At stop displays system and
ii.Automatic digital voice announcement.
Information provided to
passengers after boarding bus
On-board passenger
Information system
provides the general
information like
• Upcoming bus stop
• Destination and
arrival time in bus
• How close to its
schedule
Medium implemented
1. Real-time passenger information (RTPI).
2. Payment and smart card payment kiosks.
3. Audible signage.
4. Wireless connectivity for arrival and scheduling information.
•Off-board passenger 5. Cameras and emergency call stations.
information system
•At stop displays system and 6. Electronic driver-to-waiting passenger communication.
•Automatic digital voice announcement.
Technology used
Information provided to
passengers at terminal 1. Telephone (either a manned bureau service or an automated
answering system).
Off-board passenger
Information system 2. Touch screen kiosks for self-service (e.g. in customer offices).
provides the general 3. Internet through a website.
information like 4. PDA or mobile phone (typically using SMS or WAP).
• Bus number
• Bus route number 5. LED displays and screens inside terminals
• Seat availability
• Vehicle location
• Departure time left
Case Studies for Off-board
passenger information system
I. AMTS Bus stop II. Nehrunagar Bus stop III. Maninagar Bus Terminal

Type of information available for passenger in Type of information available for passenger in bus Type of information available for passenger in
bus stop : stop : bus terminal :

1. AMTS signage on the street light pole 1. The information related to bus time and the 1. Maninagar terminal had information for
2. No information related to bus service schedules the offices on the terminal.
2. Lack of multi screens which are also 2. Parking was prohibited in front of the
readable from a distance. terminal.
3. The fare for each trip 3. Signage's for drinking water were placed.
4. Signage's for no parking 4. Lack of information for the bus schedules
and fares.
 1V. GSRTC Bus station: GITA MANDIR

Type of information available for passenger in bus Real time Passenger Platform identification Wayfinding:
station: Information System (RTPI)
Paper signages displays Wayfinding signages shows
1. Passenger Information Display system (PIDS)
Display of real-time information related respective platform number and special event wayfinding, entry
2. Platform identification
to travel like Date, Hour, Route, the destinations directions for users.
3. Wayfinding
4. Signages: regulatory, advertising, safety and security Current station, bus arrival information
5. Temporary signs and banners & platform number.
6. Bus fare and ticket counter

Type of information available in bus:

1. Passenger Information Display system (PIDS)
2. Bus number
3. Origin and destination.

Temporary signs and

banners:
Boards and time table - These Regulatory Signage's Advertising Safety and security
temporary banners include signage:
platform details for destined Regulatory signs guide patrons in safe Advertising frames on the walls
places use of system. Regulatory signs across the platform and columns.
Warning signs include signage for
announce regulations and subsequent These frames are typically square
passenger safety.
penalties. and uniform in size.
Bus fare and ticket
counter:
Ticket counter counter allows
the passenger to buy tickets
and to know about the bus
fares and platform numbers
V. BRTS Bus Stop

Type of information available for passenger in bus Real-Time Passenger Route maps: Wayfinding:
stop : Information (RTPI) :
Graphic representations of the Signage on local streets to
1. Passenger Information Display system (PIDS)
Display of real-time information related sequence of stops and bus route include signage for drivers,
2. Wayfinding
to travel like Date, Hour, Route, current can help passenger to pedestrians, and bikers. Develop
3. Route maps
position of bus, Current station, bus understand the BRTS system. this signage in collaboration with
4. Advertising and concession signage's
arrival information & platform number. local jurisdiction.
5. Bus fare and ticket counter
6. Platform identification
7. Station identification & Regulatory signs
8. Tactile paving

Tactile paving :
Tactile are provided for the safety of visually challenged
passengers in order to provide universal access in BRTS
stop. This kind of information is the most important and
need to be provided at all public transit stops to support
visually impaired passengers
Ticket counter & Platform Advertising Signage’s :
details:
Grouped in areas such as Entry & exit restrictions and
Helps in identification of platform trackway wall, typical, and other signage's related to bus
numbers and buy tickets concourse walls, as approved. stop name etc.
VI. Ahmedabad Railway Junction & Maninagar Railway Station

Directional/ Way finding Information Advertisements

Way finding boards directing the Exit Sign. All exit signs are Advertisement hoardings near parking area and entrance to the railway
passenger to platforms and other inscribed on red background. station.
different areas of the railway station.

Way finding boards directing the

passenger to different services

Signage directing
to police post
 VI. Ahmedabad Railway Junction & Maninagar Railway Station

Spot Information Train related Information

Vehicle related information in
the parking area.

Electronic display of train status showing details

like train code no., schedule, expected time,
departure time and platform number.

Customer Commitment Charter

Each room has signage giving

the information regarding
Wi-Fi Hotspot occupant administration.
Display fixed to ceiling Display at platform
of overpass corridor

Train Time table is fundamental piece

of information provides information
regarding Train No, Days running etc.
Commemorative Plaque
Case Studies for On-board
passenger information system
I. AMTS bus II. GSRTC bus

Passenger
information system
on high-end GSRTC
bus

Name plate: provides name

of destination stop

Passenger information
system on rear side

Display boards as
Passenger
information on
Buses used as both AMTS and BRTS normal GSRTC
bus
Displays referring seat
occupancy

On-board advertising
Matrix – Comparison
Elements Bus Stop – AMTS Bus Stop – AMTS Bus Stop - BRTS Bus Terminal - Bus Station – GITA
(without shelter) (with shelter) Maninagar Mandir
Stop identification

Route Numbers

Next Trip Instructions

Route Descriptions

Route Maps

Timetables

Real Time Signs

Fare Information

General Passenger
Information
Accessibility
Information
CCTV Cameras

Pedestrian Guides

No. of passengers per

day
No. of buses per day
SURVEY
 Survey Sample – 143
SURVEY FINDINGS Male – 94 | Female - 49

Recommendations for Improvisation? Base level of Information?

“Bus Expected timings near entry” “Bus timings and routes”

“BRTS like information in AMTS” “Fare”
“Language flexibility in AMTS”
Passengers opinion
Delphi method survey is taken on each type of bus stop/station
Survey Sample – 143
to identify the criteria that makes user’s travel more efficient. Male – 94 | Female - 49

Criteria AMTS Bus stop AMTS Bus stop BRTS bus Bus terminal Bus station Gita Less efficient : 0-20
Without With shelter station Maninager 1.mandir
K
shelter Moderate : 20-40
2. L
Bus frequency 25 25 75 30 90 Efficient : 40-60
3. O
Less Waiting time 10 10 70 50 75 More efficient : 60-80
4. J
Most efficient : 80-100
Safety and 5 10 95 25 5. M 95
security
6. M
Bus real-time 0 0 100 0 100
information 7. N
Bus route 0 0 95 0 8. N 90
identification Avg. Over all Sample number 143
9. M
Bus timetable 0 0 95 45 95
10. n
Ambience 5 5 90 10 85

Accessibility to 50 75 50 40 50
stop/station Delphi method survey shows that bus
Stop identification 0 0 90 0 90 stops/stations with real time passenger
information makes the travel more
Fare information 0 0 90 0 100 efficient according to users

100/1000 125/1000 850/1000 200/1000 870/1000

HOW PEOPLE PERCEIVE INFORMATION-QUESTIONNAIRE

Q.1. Do you think that the bus stops in your city provide adequate information?

Q.2. How helpful are the signage's/ information at the station you commute from?

Q.3. How do you locate nearest bus stops when you travel in new areas?

Q.4. Does the information provide inside the bus helpful?

Q.5. Have you ever been mislead by information provided at stops?

Q.6. Do you have any recommendations to improve our passenger information system?

Q.7. What in your view should be the basic level of information provided?

Q.8. What are the information that you use while you commute?
 AMTS BUS STOP SIGNAGE SCHEME

Signboard normally inscribed

with Bus no’s and route
schedule

Bus Stop Name

AMTS Branding

Fig. Typical AMTS shelter bus stop with signage

COST ESTIMATE FOR SIGNAGE

Rs. 1500 per shelter which include the
circular backlit signage at top, MS plates
for Station name and another MS board
for Branding.
AMTS BUS STOP SIGNAGE SCHEME
1
4

3 1. Pylon with Station name atop the station

2 2. Signage with Entry/Exit and Tickets sign.
3. Signage with Bus Station, Route and Gate no. information
4. Gate no. boards inside the station
BRTS also include Intelligent information center like LCD’s and electronic
boards to display information like status of buses.
COST ESTIMATE FOR SIGNAGE
Rs. 10 Lakh per station. Price assumed at roughly 15% of
total cost of the station.
COST ESTIMATION AND BENEFIT
The costs associated with implementing and
maintaining a bus stop sign program can be
categorized as follows:
• Design of signs and program elements,
• Acquisition of sign materials and decals,
• Acquisition of installation hardware, including
sign supports,
• Installation of signs, including preparation of
stop specific sign elements (e.g., route names
and/or numbers), and
• Ongoing maintenance and upkeep of signs.
Transit systems quoted individual sign costs in
the range of Rs. 500 to 1000 per sign. Installation
hardware costs can be expected to add an
additional Rs. 200 to Rs. 500 per sign, on average.
Hardware for customized installations can be
expected to be two to three times this amount.
Source: http://www.tripspark.com/
The goal of any transit agency is to provide
efficient, reliable service to their riders
• Reduced Perceived Wait Time: The
negative impact of transit delays is
minimized
• No More Guesswork: Passengers won’t
have to guess when their bus will
arrive—they’ll know
Here are a few Return on Investment (ROI) that
demonstrate the impact that passenger information
technology has made on transit operations.
• 65% of passengers felt they ‘waited for a
shorter period of time’
• 64% thought service had improved (it had
actually decreased)
• Generated greater than 1.5% new revenue
• 5% increase in bus riders
• Benefit: cost ratio in excess of 2:1
Decision making

Travel efficiency for passengers

Based on case studies, users opinion and literature study, passengers travel efficiency is
comparatively high in providing Real-time passenger information (RTPI).
1. Real-time passenger information (RTPI).
• Improves operational efficiency
• Saves passengers waiting time
• More reliable than timetable
• Increase easiness of use
• Increase terminal efficiency
• Attract more users
1. Cameras (CCTV)
• Provides secured feeling for passenger Source: Apogee report on Global ITS benefits

The decision making for provision of ITS is depend on location of bus stop/
station with more passenger flow, passenger demand, bus frequency.
Conclusion

• Intelligent transportation systems (ITS) have become common in public transport (PT) systems, particularly providing real time
passenger information (RTPI) systems
• Real time passenger information system is one of the key element of promoting public transport
• For the successful implementation of real time passenger information systems, various components should be considered, such as:
passenger needs and requirements, stakeholder involvement, technological solution for tracking, data transfer, etc.
• As bus terminals are a part of public infrastructure, ITS facilities should be implemented considering usability by physically
challenged travelers (visual or hearing impaired). Thus, information distribution should comprise visual, voice, or touchable media
• Considering language diversity in India, the ITS installed in the terminal should provide information in multiple language

References

• Bus Terminal Design Guidelines, SGArchitects, Delhi

• Marko elan et al 2017 IOP Conf. Ser.: Mater. Sci. Eng. 245 042008 “Bus-stop Based Real Time Passenger Information System – Case Study Maribor”
• Toolkit on Intelligent Transport Systems (ITS) on Urban Transport
 THANK YOU

A developed country is not a place where the poor

have cars. Its where the rich use public transportation.