ACCRA INSTITUTE OF TECHNOLOGY

DEPARTMENT OF CIVIL ENGINERING

QUESTIONNAIRE

Implementation of Quality Control in the Ghanaian Construction Industry

This questionnaire forms part of a research being undertaken at the Accra Institute of
Technology.
The purpose of the questionnaire is to enable the achievement of the following research

objectives:

1. To determine quality control practices available in the Ghanaian construction industry;

2. To determine the level of awareness or knowledge of contractors;
3. To determine level of application of quality control practices in the construction industry
And;
4. To make recommendations to improve the application of quality control in construction
projects in Ghana.
Your assistance in answering the questions set out below would be much appreciated. Please do

not leave any identification marks on the forms in order that the replies remain anonymous. The

information provided will be used solely for academic purposes and will be treated

confidentially.

Thank you.

For any enquiries please contact;

……………………………………..
Tel. No: +233…………………..
Email: …………………………………..

Please provide the correct information by ticking [√] in the appropriate box and fill in the blank
Spaces where necessary.

SECTION A: BACKGROUNG INFORMATION OF RESPONDENT

1. Academic Qualification:
SSCE [ ]
HND [ ]
BSC [ ]
[MSC [ ]
PHD [ ]

2. Occupation:
Project Manager [ ]
Engineer [ ]
Architect [ ]
Quantity Surveyor [ ]
Supervisor [ ]
Technician [ ]

3. How long have you worked at this company?

Less than (1) year [ ]
1 –5 years [ ]
6- 10 years [ ]
Above 10 years [ ]

4. What is the status of your firm?

Enterprise / sole proprietorship [ ]
Private Limited company [ ]
Partnership / Joint venture [ ]

5. How long has the firm been in existence?

Below 10 years [ ]
10 – 20 years [ ]
21 – 30 years [ ]
Above 30 years [ ]

SECTION (B): KNOWLEDGE OF QUALITY CONTROL

5. What is your level of understanding of the concept of quality control?

 Understand deeply through reading and taught courses [ ]
Only read about it [ ]
Fair knowledge about the concept [ ]
Just aware of it [ ]
No knowledge about it [ ]

6. What is your view about quality control in the construction industry?

Very important [ ]
Important [ ]
Fairly Important [ ]
Not important [ ]
Do not know [ ]

7. Which of the following quality control practices is/are applicable in your firm?
Design practices [ ]
Planning practices [ ]
Systems practices [ ]
Goal practices [ ]
Positioning practices [ ]
Interaction practices [ ]

8. What are the MAJOR OBJECTIVES of the Quality control Programmes? Please rank these
factors in order of importance (1, 2, 3, 4, and 5) where 1 is the most important and 5 is the least
important.
Increase productivity [ ]
Cost reduction [ ]
Involvement of employees in the quality building effort [ ]
Compliance with statutory, environment and safety requirement [ ]
Customer satisfaction [ ]

SECTION (C): LEVEL OF APPLICATION OF QUALITY CONTROL PRACTICES IN

THE CONSTRUCTION INDUSTRY

9. Do you collect data to monitor quality of works or processes?

Yes [ ]
No [ ]

10. How do you measure quality?

Fewer customer complaints [ ]
Increase productivity [ ]
Profit margins [ ]
Timely completion of projects [ ]
Others_________________
14. What extent do you practice quality control on your projects?
Very low [ ]
Low [ ]
Fair [ ]
High [ ]
Very high [ ]

SECTION (D): TRAINING

11. Is formal training in Quality Policy or TQM given to employees?

Formal training is done [ ]
Some training is available [ ]
No training available [ ]

12. How often is the training done?

Twice a year [ ]
Once a year [ ]
Once every two years [ ]
Never [ ]

13. What type of training is given to employees?

On the job training [ ]
Seminars [ ]
Short Courses [ ]
No training at all [ ]

14. Do you have any facilitators (experts) who provide the training?
Yes [ ]
No [ ]

15. If yes to the above question, who are the facilitators (experts or trainers)?
External trainers [ ]
Internal trainers [ ]
None of the above [ ]

16. Training is done on the following (Thick as many as practicable)

Customer Satisfaction [ ]
Process Improvement [ ]
Data Collection [ ]
Teamwork [ ]
Communication [ ]
None of the above

SECTION E: RECOMMENDATIONS TO IMPROVE THE APPLICATION OF

QUALITY CONTROL IN CONSTRUCTION PROJECTS IN GHANA.
What strategies can be employed to enhance implementation of quality control? Rank on a Likert
scale of 1 – 5, which of these measures is most important.

1 2 3 4 5
Not important Less important Quite important Important Very important

RANK
NO. RECOMMENDATIONS
1 2 3 4 5
1 Improving design and planning during the pre-construction phase
2 Developing and improving quality assurance & control systems
3 Improving the financial level and standard of living of employees
4 Improving the accuracy of cost estimating
5 Proper classification of contractors, consultants and projects
6 Employees’ conscientiousness
7 Improving training for contractor, owners and consultants
8 Encouraging ISO 9000
9 Increasing contractors’ technical and managerial efficacy
10 Improving maintenance systems during and after construction
11 Improving utilization of resources
12 Encouraging and improving specialization in construction work
13 Participating and co-operating with advanced international
organizations

If other, please specify

14 Adequate supervision
15 Training and development
16 Periodic evaluation of