EHR302 Training Reflection

Student Information

Quantitative Evaluation
1 = Strongly 2 = Somewhat 4 = Somewhat 5 = Strongly
3 = No opinion
Disagree Disagree Agree Agree

We feel that the participants will enjoy

the training session and will feel it was X
a valuable experience

We feel that the PowerPoint will

effectively supported X
the session

We feel that the materials distributed

will be helpful
X

We perceive that participants will feel

engaged in the training session and X
that the activity is appropriate

We perceive that the topic is relevant to

the participants learning needs
X

The session is well structured,

organised and easy to follow
X

We feel knowledgeable about the topic

and are well prepared
X

Our quality of instruction will be good

and the trainers are effective X
communicators

The group demonstrated good

teamwork; all members actively X
contributed to the overall session

The time is managed efficiently during

the session
X

Do you have any comments or points of elaboration that you wanted to raise relating to the above?
Qualitative Evaluation (responses should be approximately 150-200 words per question and should
include reference to academic scholarly references)
WHAT WERE SOME The TNA results show that roleplay was the 3rd highest activity trainees learnt best
ASPECTS OF THE
from. For this reason a role play has originally been planned. The challenge was
SESSION
PREPARATION THAT creating a realistic script from the few phrases the class learnt that would create
YOU EXPERIENCED
meaning for trainees (Clapper, 2010). Added to this was the class size and odd
CHALLENGES WITH
AND HOW DID YOU number. Such a small role play script would require no more than 2 trainees, this
OVERCOME THESE?
would lead to one trainee who would have to complete the role play with the
instructor. This could create either the perception of an unfair advantage or a
nervous trainee faced with someone who clearly knows if they are getting
something wrong (Osman-Gani & Rockstuhl, 2009).

I felt for learning language it was not enough for trainees to just speak the words,
but to also understand the words to ensure learning has happened (Feely & Harzing,
2003). This is important because, as Clapper (2010), states not encouraging and
providing multiple learning styles in a lesson can greatly reduce learning ability.
Furthermore trainees need to have the confidence to accomplish the task to ensure
expatriate success (Osman-Gani & Rockstuhl, 2009).

Therefore I overcame the challenge by creating the translator activity. This learning
starts with the slides prior to the activity. Firstly visual learning is provided by a slide
that shows the written word/phrase in English and German. Auditory learning is
provided by the video with the correct pronunciation. Finally kinesthetic learning is
provided by the translator activity encouraging students to not only be able to say
the word/phrase but understand the word/phrase and translate it to English.
WHAT ARE SOME I feel the most effective aspect of this training session is the structure. The training
ASPECTS OF THE
session has been set out to encourage learning by following Kolb’s learning cycle
SESSION THAT YOU
FEEL ARE MOST (Taylor & Hamdy, 2013). The first learning activity ‘Do you think Germans…?’ has
EFFECTIVE AND
been created to seek out trainees prior knowledge of the German culture. From
WHAT WILL MAKE
IT EFFECTIVE? here the trainees are provided new information and the ability to reflect upon this
information in group discussion. Finally the trainees are able to test their newly
acquired knowledge and learning by participating in the Australian or Germany
activity (Taylor & Hamdy, 2013). This also applies for the language section where
trainees are given new information, the ability to reflect upon the information and
the chance to speak and translate their new knowledge (Nam, Cho, & Lee, 2014).

Another aspect of the training session I feel is effective is the many group
discussions. The reasons being this was the number 1 most learnt from activity as
shown by respondent’s answers in the TNA. Furthermore Taylor and Hamdy (2013)
have shown how group discussion can allow trainees to learn added information
from those who have different experiences and knowledge of a topic. This has the
ability to significantly increase trainee’s practical knowledge (Taylor & Hamdy,
2013).

WHAT ASPECTS OF I feel the design and structure of learning could be improved two ways. The first
TRAINING DESIGN
way would be to more closely follow Adult learning theories. To do this I would
AND STRUCTURE
COULD BE have created more self-directed learning activities and more intrinsic rewards
IMPROVED FOR THE
(Hagen & Park, 2016; Bhuvanaiah & Raya, 2015). This would have ensured adult
FUTURE AND WHAT
WOULD BE THE learning took place, and would have given adult learners more control over their
LIKELY OUTCOME
learning adding to trainee motivation (Hagen & Park, 2016). Intrinsic rewards have
OF THESE
CHANGES? been shown to increase effort as they provide the trainee with the ability to reach
their own personal goals. This in turn, increases the trainees desire to learn
(Bhuvanaiah & Raya, 2015).
 Secondly, I feel it would have been beneficial to create separate training sessions
for separate cultural learning categories (Forster, 2000). Therefore in hindsight, I
would have made this training session purely about German language. More could
have been taught on language instead of partial learning on both topics. This would
have created higher confidence in trainees to speak German (Forster, 2000).

WHAT ASPECTS OF Participant engagement could be improved by creating more games / activities that
PARTICIPANT
get trainees up and moving (Clapper, 2010). Clapper (2010) claims getting trainees
ENGAGEMENT
COULD BE up and moving is valuable for increasing learning. The more actively involved in
IMPROVED FOR THE
learning the trainee becomes, the significantly better trainees do. This can be
FUTURE AND WHAT
WOULD BE THE achieved by simulation and role play. These are processes that have the trainee
LIKELY OUTCOME
move between learning styles and environments rather than sit and watch a
OF THESE
CHANGES? PowerPoint presentation (Clapper, 2010)

WHAT EVIDENCE The participant evaluation form will ask a range of questions following Kirkpatrick’s
WILL THERE BE
model. The questions will cover reactions; that is how satisfied trainees are with the
THAT LEARNING
TOOK PLACE? training session or their perception of how well the training session worked, and
learning; that is did the trainee acquire the correct knowledge and skills from the
training session (Rajeev, Maden, & Jayarajan, 2009).

The reaction questions will cover the trainee’s perceptions on how they enjoyed the
training session, did the training session cover their needs and did they perceive
they learnt anything via the training session (Rajeev, Maden, & Jayarajan, 2009). If
the training session was successful in this area then there will be many replies
strongly agreeing with the various statements.

The evidence of learning is a little more complicated. A pre training session test
would need to be completed to find out what trainees know prior to the training
session (Rajeev, Maden, & Jayarajan, 2009). During and after the training session
assessment will happen. This will be in the form of activities during the training
session and assessment at the end of the training session. Finally this assessment
 will be compared with the pre-test. A trainee that has increased knowledge and skill
over what they had prior to the training session has been successful in acquiring
new knowledge and skills and therefore provides evidence that learning took place
(Rajeev, Maden, & Jayarajan, 2009).

References
Bhuvanaiah, T., & Raya, R. P. (2015). Mechanism of improved performance: Intrinsic motivation and
employee engagement. SCMS Journal of Indian Management, 12(4), 92-97. Retrieved from
http://search.proquest.com.libraryproxy.griffith.edu.au/docview/1755863105?accountid=14543
Clapper, T. C. (2010). Beyond Knowles: What Those Conducting Simulation Need to Know About
Adult Learning Theory. Clinical Simulation in Nursing, 6(1), 7-14.
doi:10.1016/j.ecns.2009.07.003
Feely, A. J., & Harzing, A.-W. (2003). Language Management in Multinational Companies. Cross
Cultural Management: An International Journal, 10(2), 37-52.
doi:10.1108/13527600310797586
Forster, N. (2000). Expatriates and the impact of cross-cultural training. Human Resource
Management Journal, 10(3), 63-78. doi:10.1111/j.1748-8583.2000.tb00027.x
Hagen, M., & Park, S. (2016). We knew it all along! Using cognitive science to explain how andragogy
works. European Journal of Training and Development, 40(3), 171-190.
Nam, K., Cho, Y., & Lee, M. (2014). West meets east? identifying the gap in current cross-cultural
training research. Human Resource Development Review, 13(1), 36-57.
doi:10.1177/1534484313500143
Osman-Gani, A. M., & Rockstuhl, T. (2009). Cross-cultural training, expatriate self-efficacy, and
adjustments to overseas assignments: An empirical investigation of managers in asia.
International Journal of Intercultural Relations, 33(4), 277-290.
doi:10.1016/j.ijintrel.2009.02.003
Rajeev, P., Maden, M. S., & Jayarajan, K. (2009). Revisiting kirkpatrick's model – an evaluation of an
academic training course. Current Science, 96(2), 272-276.
Taylor, D. C., & Hamdy, H. (2013). Adult learning theories: Implications for learning and teaching in
medical education. Medical Teacher, 35(11), e1561-e1572.
doi:10.3109/0142159X.2013.828153
 Session Name: German Language, Greetings and Basic Business Culture

Student Name: Natasha Fulton Student I.D.: S5000577

Date of Training: 14th April, 2017 Time of Training: 9:30am

Location:
Room 318
Saxons Training Facilities
Level 11, 300 Adelaide street Brisbane
Queensland, 4300

Note: Saxons Training Facilities is located in the building next door to the left.

Training Session Length: 4 ½ hours

Additional Notes:

 Lunch will be provided at the end of the training session for all participants

Learning Objectives

1. At the end of the training session, the training participant will be able to greet a
superior fluently in German in a formal manner and setting without error.
2. The training participant will be able to describe three German business
meeting cultural rules without assistance or prompts when asked by the
training session facilitator in the classroom at the end of the training session.
3. When asked by the training session facilitator, at the end of the training
session, the training participant will be able to translate 5 German words
shown to them into English without error.

Target Audience

Five employees of a canola oil company who are adding a new product. The
employees have been tasked with meeting managers in the German division to show
the new product. This is a month long assignment and the employees will not be
bringing their families with them.
 Room Layout
Small Horseshoe

Required Resources

Resource Provided by
Smart board Saxons Training Facilities
PowerPoint presentation Natasha Fulton
YES / NO Flip cards Natasha Fulton
Paper and Pen for all trainees Saxons Training Facilities
Morning Tea Saxons Training Facilities
Phrase Cards Natasha Fulton
Translator Cards Natasha Fulton
Take Home Pamphlet Natasha Fulton
Lunch Saxons Training Facilities

Time Facilitator Topic Activity

 Welcome
 Meet and Greet
o Trainees will write their name on
their favorite destination. They
will then state why this
destination is their favorite, and
1 cultural rule or issue that must
8:45am- Natasha
Introduction overcome when visiting this
9:20am Fulton
destination
 General housekeeping
o Where the toilets are
o Morning tea time
o Lunch time
 Ground rules
  What will be covered in today’s training
session
 Objectives
 Explain how todays learning will be
assessed.

 Do you think German’s………?

 Facilitator will hand out YES / NO flip
cards to trainees
German
 Facilitator will ask up to 8 questions.
9:20am- Natasha business
9:40am Fulton meeting  Facilitator will ask trainees to answer
culture either yes or no with their flip card.
 The answers will be discussed after
each question.

 PowerPoint presentation
German  This will cover German business
9:40am- Natasha business meeting culture
10:40am Fulton meeting  Each topic in this section will have a
culture group discussion.

 Australian or German
 This activity will ensure learning has
been transferred.
 A worksheet will be handed out with 2
columns, one for Australia, one for
Germany.
 There will be 30 phrases spread out on
German a table.
10:40am- Natasha business  Trainees will be asked to pick 3
11:00am Fulton meeting phrases that would describe a person
culture attending an Australian business
meeting and 3 phrases that would
describe a person attending a German
business meeting.
 Trainees will be given 3 minutes.
 Trainees will then be asked to explain
why they picked those phrases.

11:00am- Natasha
Break  Morning Tea
11:15am Fulton
  PowerPoint presentation
 This will cover German language,
correct use and how to introduce
yourself and greet others in a business
11:15am- Natasha German setting.
12:00pm Fulton Language  Each slide topic will have a video to
provide correct pronunciation.
 After each video the trainees will be
asked to speak the word or phrase.

 Translator Card Activity

 Translator card Activity will cover
introductions and greetings in German
 Each trainee will take turns at choosing
a facedown card.
 They will then read the phrase on the
card in German to the person on their
12:00pm- Natasha German
right.
12:20pm Fulton Language
 This person will then translate the
phrase into English.
 Once they have correctly done this it is
their turn take to take a card and ask
the person on their right to translate
that card.

 Group discussion with 3 questions

1. Today I have learnt?
2. The most surprising thing I learnt
today was?
12:20pm- Natasha All we have
3. Coming in to today’s class what
12:40pm Fulton learnt
assumptions about German
language or culture have been
changed?

 Everything discussed today will be

briefly gone over.
 Trainees will be reminded that lunch
12:40pm- Natasha will be provided after a brief
Conclusion
12:50pm Fulton assessment
 Take home information will be given to
each trainee

Natasha  Each trainee will be asked 3 questions

12:50pm Assessment
Fulton by the facilitator
 o Can you please show me how
you would formally greet a
manager in German using the
German language?
o Can you describe 3 German
business meeting cultural rules?
o Can you translate 5 German
words into English from this list?

Expected Learning

It is expected that all trainees will learn the basics in how to behave and conduct
themselves in a German business meeting. It is also expected that all trainees will be
able to speak several basic German phrases that will enable them to greet others and
introduce themselves in a German business meeting.

Learning Assessment
Learning will be assessed by 3 questions at the end of the training session that cover
the trainee’s ability to speak German and recall German business cultural meeting
rules.
 Guten Morgen und herzlich
willkommen zum heutigen
Trainingseinheit auf Deutschland
Good Morning and welcome to
todays training session on Germany

(Google Translate, 2017)

INTRODUCTIONS

(Geology.com, 2017; Taylor & Hamdy, 2013)

General House Keeping
Toilets
Turn left out of the training room and the toilets are at the end of
the hall.

Morning Tea
11:00 am

Lunch
1:00 pm
Ground Rules
Respect others
Allow others time to speak
Everyone’s opinion is valid
All questions are allowed
No mobile phones
Most importantly, Have Fun!

Any other ground rules?

Todays Topics
German business meeting culture
General rules in conducting business in Germany
Business meeting cultural differences
Business meeting etiquette
Do’s and Don‘ts
Morning Tea

(Taylor & Hamdy, 2013; Clipart: http://www.freestockphotos.biz/stockphoto/9551)

 German Language
How to greet others in a formal setting
How to introduce yourself formally
Group Discussion
Conclusion
Assessment
Lunch

(Taylor & Hamdy, 2013)

Learning objectives
1. At the end of the training session, you will be able to greet a
superior fluently in German in a formal manner and setting
without error.

2. You will be able to describe three German business meeting

cultural rules without assistance or prompts when asked by
the training session facilitator in the classroom at the end of
the training session.

3. When asked by the training session facilitator, at the end of

the training session, You will be able to translate 5 German
words shown to them into English without error.
(Noe & Winkler, 2012)
Assessment

Formally greet a manager

Translate 5 German words into English
Describe 3 German business meeting
cultural rules.

(Clapper, 2010; Noe & Winkler, 2012 Clipart: https://simpsonswiki.com/wiki/Bart_vs._Lisa_vs._the_Third_Grade)

DO YOU THINK GERMANS…….?
1. Greet each other by first names in business?
2. Plan their working day?
3. Have strict division between management and sub-ordinates?
4. Focus on the task over personal relations in business?
5. Communicate indirectly in business?
6. Enter a formal business meeting in any order?
7. Merge their private life and work life?
8. Joke and are jovial in business?

(Taylor & Hamdy, 2013; Forster, 2000; Hinner, 2009; Commisceo Global, 2017)
German Business
Meeting Culture
General Business Meeting Rules
Planning your time is extremely important
 Ensure meetings are booked well in advance
Keep Work and Personal lives separate
Germans value rules and structure
 Consider this when conducting meetings
Communication is formal
 Making jokes is considered rude and unprofessional
When doing business, the ‘colorful’ language often used in Australia
can not be used in Germany, this would be most offensive

(Hinner, 2009; Commisceo Global, 2017; Communicaid, 2017)

Business Meeting Cultural Differences
Australia Germany

Australians often use humor Germans do not value humor

in business
Meetings are relaxed Meetings are formal

Business discussions proceed Business meetings take time

quickly
Can be blunt Can seem rude

(Hinner, 2009; Commisceo Global, 2017; Communicaid, 2017)

Business Meeting Etiquette
 When greeting you superior, and other employees, use titles and last names

 Always use the formal version of ‘you’ – ‘Sie’

 A short, firm grip handshake is required on arrival and departure

 The highest ranked person enters the room first

 If a male and female have the same ranking, the male enters the room first

 Business meetings are formal and follow strict procedures

(Hinner, 2009; Commisceo Global, 2017; (Communicaid, 2017)

Do’s and Don'ts
• Maintain eye contact when greeting someone
• Be punctual to all meetings
DO • Be formal in all business meeting aspects
• Treat superiors with respect
• Focus on the task at hand in meetings

• Sit until formally invited and shown where to sit

• Use ‘fluff’ or salesman type tactics in business meetings
DO NOT • Shake hands while one hand is in your pocket
• Cancel meetings at the last minute
• Be emotional in meetings

(Hinner, 2009; Commisceo Global, 2017; (Communicaid, 2017)

Australian or German

Pick 3 phrases that match Germany

Pick 3 phrases that match Australia

(Taylor & Hamdy, 2013; Clapper, 2010; Forster, 2000)

 MORNING TEA TIME BREAK TIME OVER
(Clipart: https://wiki.godvillegame.com/Victorique_Vang)
German Introductions
and Greetings
GREETINGS
Good Morning = Guten Morgen

Good Day = Guten Tag

Good Evening = Guten Abend

Good Bye = Auf Wiedersehen

(Hagen & Park, 2016; Feely & Harzing, 2003; Nam, Cho, & Lee, 2014; Google Translate, 2017; YouTube, 2012)
HOW TO INTRODUCE YOURSELF
Good day = Guten tag

I’m / I am = Ich Heisse

Schön Sie
Nice to meet you =
kennenzulernen

Good day I’m Guten tag, ich heisse

(Your Name), nice = (Your Name), schön Sie
to meet you kennenzulernen.

(Hagen & Park, 2016; Feely & Harzing, 2003; Nam, Cho, & Lee, 2014; Google Translate, 2017; YouTube, 2012)
THANK YOU and YOU’RE WELCOME

Danke
Thank you =
Ich danke Ihnen

Bitteschön
You’re Welcome =
Gern Geschehen

(Hagen & Park, 2016; Feely & Harzing, 2003; Nam, Cho, & Lee, 2014; Google Translate, 2017; YouTube, 2012)
HOW ARE YOU?

How are you? = Wie geht es Ihnen?

(Hagen & Park, 2016; Feely & Harzing, 2003; Nam, Cho, & Lee, 2014; Google Translate, 2017; YouTube, 2012)
Mr. and Mrs.

MR. Mr. Herr

Mrs. Frau

MRS.
(Hagen & Park, 2016; Feely & Harzing, 2003; Nam, Cho, & Lee, 2014; Google Translate, 2017; YouTube, 2013)
Translator
 Take one card at a time

 Repeat phrase written on card to the person on your right

 That person must translate the phrase into English

 After correctly translated, it is your turn to choose a card

(Taylor & Hamdy, 2013; Clapper, 2010; Osman-Gani & Rockstuhl, 2009)
Group Discussion
 Today I have learnt…

 The most surprising thing I have learnt today was?

 Coming into todays class, what assumptions about German language or culture

have been changed?

(Noe & Winkler, 2012)

In conclusion
 German business meetings and communication are very formal in
Germany
 Rules and structure are valued
 Business meetings can take time and Germans may seem rude due
to their bluntness.
 Always use titles and last names.
 Always use the formal version of you – ‘Sie’
 Enter the business meeting based on rank and wait to sit until you
have been invited.
 The German language has informal and formal ways of saying some
phrases. Make sure you always use the formal version.
Finally
 Assessment

 Lunch – after you have completed your assessment lunch will be provided in the
dinning room. Opposite this training room.

 We ask that during lunch you fill in training evaluation form and hand it in to your
training instructor.

 Thank you for your participation today

(Clapper, 2010; Noe & Winkler, 2012)

References
Clapper, T. C. (2010). Beyond Knowles: What Those Conducting Simulation Need to Know About Adult Learning Theory. Clinical Simulation in
Nursing, 6(1), 7-14. doi:10.1016/j.ecns.2009.07.003
Commisceo Global. (2017). Germany Guide. Retrieved April 14, 2017, from Commisceo Global: http://www.commisceo-global.com/country-
guides/germany-guide
Communicaid. (2017). Country: Germany. Retrieved April 14, 2017, from Communicaid: https://www.communicaid.com/country/germany/
Department of Foreign Affairs and Trade. (2015, June). AUSTRALIA'S TRADE AT A GLANCE. Retrieved April 10, 2017, from Department of
Foreign Affairs and Trade website – www.dfat.gov.au: http://dfat.gov.au/trade/resources/trade-at-a-glance/pages/goods-by-country.aspx
Feely, A. J., & Harzing, A.-W. (2003). Language Management in Multinational Companies. Cross Cultural Management: An International Journal,
10(2), 37-52. doi:10.1108/13527600310797586
Forster, N. (2000). Expatriates and the impact of cross-cultural training. Human Resource Management Journal, 10(3), 63-78.
doi:10.1111/j.1748-8583.2000.tb00027.x
Geology.com. (2017). World Map - Political. Retrieved April 11, 2017, from Geology.com: http://geology.com/world/world-map.shtml
Google Translate. (2017). Google translate english to german. Retrieved April 10, 2017, from Google Translate:
https://translate.google.com.au/
Hagen, M., & Park, S. (2016). We knew it all along! Using cognitive science to explain how andragogy works. European Journal of Training and
Development, 40(3), 171-190.
Hinner, M. B. (2009). Culture's influence on business as illustrated by german business culture. China Media Research, 5(2), 45-54.
Hofstede, G. (2017). Cultural dimensions: Germany. Retrieved April 14, 2017, from Geert hofstede: https://geert-hofstede.com/germany.html
Nam, K., Cho, Y., & Lee, M. (2014). West meets east? identifying the gap in current cross-cultural training research. Human Resource
Development Review, 13(1), 36-57. doi:10.1177/1534484313500143
References
Noe, R. A., & Winkler, C. (2012). Training and Development: Learning for Sustainable Management (2nd ed.). North Ryde, NSW: McGraw-Hill
Australia Pty Ltd.
Osman-Gani, A. M., & Rockstuhl, T. (2009). Cross-cultural training, expatriate self-efficacy, and adjustments to overseas assignments: An
empirical investigation of managers in asia. International Journal of Intercultural Relations, 33(4), 277-290. doi:10.1016/j.ijintrel.2009.02.003
Saxons Training Facilities. (2014). Training rooms. Retrieved April 11, 2017, from Saxons Training Facilities:
http://www.saxonsgroup.com.au/trainingfacilities/
Taylor, D. C., & Hamdy, H. (2013). Adult learning theories: Implications for learning and teaching in medical education. Medical Teacher, 35(11),
e1561-e1572. doi:10.3109/0142159X.2013.828153
YouTube. (2012, March 7). How to say "Wie geht es Ihnen?". Retrieved April 13, 2017, from YouTube:
https://www.youtube.com/watch?v=Eud28B4HEVE
YouTube. (2012, September 3). Learn German - German in Three Minutes - Greetings in German. Retrieved April 13, 2017, from YouTube:
https://www.youtube.com/watch?v=aZJhkghsWGM
YouTube. (2012, July 11). Learn German - German in Three Minutes - How to Introduce Yourself in German. Retrieved April 13, 2017, from
YouTube: https://www.youtube.com/watch?v=QWcZGv_fWR8
YouTube. (2012, August 22). Learn German - German in Three Minutes - Thank You & You're Welcome in German. Retrieved April 13, 2017,
from YouTube: https://www.youtube.com/watch?v=g4wQ2PNNaWY
YouTube. (2013, January 8). Frau - (German Pronunciation). Retrieved April 13, 2017, from YouTube: https://www.youtube.com/watch?v=5hy-
_qhlyhY
YouTube. (2013, January 8). Herr - (German Pronunciation). Retrieved April 13, 2017, from YouTube:
https://www.youtube.com/watch?v=uXnft39VuSE
 Link to Training Needs Analysis – Germany

https://docs.google.com/forms/d/e/1FAIpQLSesA2BCMsj7JHNrmiSM4MipLdA2k
EpTm5l_zTqtBzU2tBFTVA/viewform?usp=sf_link
General Questions

Have you been to Germany before?

Yes
No
If yes, for what reason did you go to Germany?
Business
Leisure
Other
Not Applicable
Can you speak German?
Yes
No
On a scale of 1 to 5, please rate your Fluency in German

1 2 3 4 5
Not Fluent Very Fluent

Can you read or write German?

Read
Write
Neither
What are your concerns about relocating to Germany?
Long answer text………..
Social and business practices, customs, norms and
protocols (greeting, gestures, mannerisms)
Please rate your knowledge and understanding on the following topics

Non / Intermediate Satisfactory Good Excellent

Very
Limited
German Social
Practices

German
Business
Practices

German
Customs and
Norms

German Cultural
Protocols
(greeting,
gestures,
mannerisms)

Germans are considered 'master planners', On a scale of 1-10 how well do you
believe you plan your working day?

1 2 3 4 5 6 7 8 9 10
Poor, I Exceptional, I
complete work plan
as it arises everything and
and often stay always finish
back late to work on time
finish because of my
uncompleted planning
work
How important do you believe the following topics are to the success of your
relocation to Germany

Not Somewhat Important Very Extremely

Important Important Important Important
German
Language

Social
Practices

Business
Practices

Customs and
Norms

Cultural
Protocols
(greeting,
gestures,
mannerisms)

Daily Work
Planning

Are there any barriers within the above topics that you believe would prevent
you from being able to complete your job in Germany, If yes, what?
Long answer text……

How different do you think doing business will be in Germany compared to

Australia?

Not 1 2 3 4 5
Extremely
different at
different
all
Training Delivery Methods
I learn best during the
Morning
Afternoon
Night
My preferred learning style is? Select at most 2 answers
Visual
Aural
Read / Write
Kinesthetic
Multimodal
In what setting do you best learn
One – on – One
Small Group (2-5 people)
Large Group (5 or more people)
Other
If other, what setting?
Long answer text…..

Select the types of activities you learn best from. Please select all that apply.
Q&A
Lecture
PowerPoint Presentation
Short Videos
Role Paly
Take Home Pamphlets
Quizzes
Group Discussion
Reading Materials
Worksheets
Demonstrations
What learning outcomes do you expect from this training session
Long answer text……

Can you think of any other information that will better your training experience?
Long answer text…..

Do you have any special requirements to be able to attend the training session?
For example: Wheelchair
Long answer text…..
 General Questions

Have you been to Germany before?

Has the respondent been to Germany before?

No Yes
47% Yes
53% No

If yes, for what reason did you go to Germany?

What reason did the respondent go to Germany

for?

Business
Not Applicable
41% Leisure
Leisure
53% Other
Not Applicable

Other
6%
Can you speak German?

Can the respondent speak German?

Yes
24%

Yes
No

No
76%

On a scale of 1 to 5, please rate your fluency in German

On a scale of 1 to 5, respondents fluency in

German
16
NUMBER OF RESPONDENTS

14

12

10

0
1, Not Fluent 2 3 4 5, Very Fluent
FLUENCY
Can you read or write German?

Can the respondent read or write German?

Read
18%

Read
Write
Neither

Neither
82%

What are your concerns about relocating to Germany?

Language and Culture are the two highest concerns by respondents

 Social and business practices, customs, norms and protocols (greeting, gestures, mannerisms)

Please rate your knowledge and understanding on the following topics

Respondents knowledge and understanding of

different topics
None / Very Limited Intermediat Satisfactory Good Excellent
NUMBER OF RESPONDENTS

14
12
10
8
6
4
2
0
German Social German Business German customs German Cultural
Practices Practices and Norms Protocols (greetings,
gestures,
TOPICS mannerisms)

Germans are considered 'master planners', On a scale of 1-10 how well do you believe you plan
your working day?

On a scale of 1 to 10, respondents belief in their

planning ability
NUMBER OF RESPONDENTS

6
5
4
3
2
1
0

PLANNING ABILITY
How important do you believe the following topics are to the success of your relocation to
Germany?

Respondents importance of topics to reloaction

success in Germany
Not Important Somewhat Important Important Very Important Extremely Important
NUMBER OF RESPONDENTS

8
7
6
5
4
3
2
1
0
German Social Business Customs and Cultural Daily Work
Language Practices Practices Norms Protocols Planning
(greetings,
gestures,
mannerisms)

IMPORTANCE TO RELOACTION TOPICS

Are there any barriers within the above topics that you believe would prevent you from being able
to complete your job in Germany, If yes, what?

Language is a topic that many respondents find to be a barrier to job completion in

Germany
How different do you think doing business will be in Germany compared to Australia?

How different respondents think doing business

in Germany will be
NUMBER OF RESPONDENTS

8
7
6
5
4
3
2
1
0
1, Not different 2 3 4 5, Extremely
at all different
DIFFERENCE IN DOING BUSINESS

Training Delivery Methods

I learn best during the

When do respondents learn best?

Night
12%

Morning
Morning Afternoon
Afternoon 53% Night
35%
My preferred learning style is? Select at most 2 answers.

Respondents preferred learning style

Multimodal
LEARNING STYLE

Kinesthetic

Read/ Write

Aural

Visual

0 2 4 6 8 10
NUMBER OF RESPONDENTS

In what setting do you best learn?

The group size respondents learn best in

Large Group
12% One - on - One
18%

One - on - One
Small Group
Large Group
Other

Small Group
70%
If other, What setting?

Not Applicable, no other’s

Select the types of activities you learn best from. Please select all that apply.

Type of activities respondents learn best from

Demonstrations
Worksheets
Reading Materials
Group Discussion
ACTIVITY

Quizzes
Take home Pamphlet
Role Play
Short Videos
PowerPoint Presentation
Lecture
Q&A
0 2 4 6 8 10 12 14 16
NUMBER OF RESPONDENTS

What learning outcomes do you expect from this training session?

Answers from respondents vary in reply to this question, with the most common reply
being ‘Understanding of German business culture
Can you think of any other information that will better your training experience?

Answers vary in reply to this question. Most respondents found the TNA had covered
everything

Do you have any special requirements to be able to attend the training session? For example:
Wheelchair

All respondents answered No.

Respondents full answers

What are your concerns about relocating to Germany?

Respondents Answers
Respondent 1 language barrier

Respondent 2 language barrier

Respondent 3 Culture shock

Respondent 4 Culture shock

Respondent 5 Cultural issues

Respondent 6 Probably life's basics, finding a house, the medical care

systems, getting a car, getting insurance, different laws

Respondent 7 The adaptation phase

Respondent 8 language, business practices, safety

Respondent 9 Not being able to speak the Language

Respondent 10 Language

Respondent 11 Communication with locals – language

Respondent 12 Learning the language

Respondent 13 The culture, the language, missing my family & friends

Respondent 14 Adjusting to the weather, having the skills and knowledge to

work in the culture, meeting other expats and locals

Respondent 15 None

Respondent 16 Not understanding the local culture

Respondent 17 communication issues

Are there any barriers within the above topics that you believe would prevent you
from being able to complete your job in Germany, If yes, what?

Respondents Answers
Respondent 1 No

Respondent 2 No

Respondent 3 No

Respondent 4 No

Respondent 5 Language

Respondent 6 Language

Respondent 7 N/A

Respondent 8 N/A

Respondent 9 Lack of German language knowledge and cultural

knowledge

Respondent 10 The complete lack of knowledge of the German language

Respondent 11 I don't speak German - this could be very problematic

Respondent 12 no knowing the language

Respondent 13 No with the right training I should be able to complete my

work

Respondent 14 No barriers at all

Respondent 15 Language

Respondent 16 Not really

Respondent 17 N/A
What learning outcomes do you expect from this training session?

Respondents Answers
Respondent 1 How to perform business in Germany

Respondent 2 The do's and don'ts when doing business in Germany - more
specifically the social / business protocols

Respondent 3 To get a basic understanding about cultural norms and

behaviors as they relate to a work context

Respondent 4 To acquire more skills and knowledge to be ready for this

assignment

Respondent 5 prepare me for business in Germany

Respondent 6 A understanding of how to operate in Germany and what

mannerisms I should use

Respondent 7 understand customs and protocols

Respondent 8 Understanding of the German business culture and ability to

apply it appropriately

Respondent 9 Better understanding of the German language and business

culture

Respondent 10 N/A

Respondent 11 To get an introduction into German culture

Respondent 12 feel more comfortable about the move

Respondent 13 Acquire knowledge and skills to work within the local culture

Respondent 14 None specifically

Respondent 15 A better understanding of German business practices and

protocols

Respondent 16 To know the basics of what is culturally appropriate when

working in Germany

Respondent 17 a smooth relocation

Can you think of any other information that will better your training experience?

Respondents Answers
Respondent 1 No

Respondent 2 No

Respondent 3 No

Respondent 4 No

Respondent 5 No

Respondent 6 N/A

Respondent 7 N/A

Respondent 8 N/A

Respondent 9 I like to have things to look over after training - prompts that
remind me of the key learnings.

Respondent 10 I think that the information provided in this TNA covers

everything

Respondent 11 Not at this time

Respondent 12 German classes

Respondent 13 Ability to practice

Respondent 14 Role playing

Respondent 15 Not really

Respondent 16 Just as much participation as possible

Respondent 17 FAQ booklet

Do You Think Germans……………..?

Questions and Answers for the facilitator

Questions Correct Answers

Greet each other by first names in business? No
Plan their working day? Yes
Have strict division between management and sub-ordinates? Yes
Focus on the task over personal relations in business? Yes
Communicate indirectly in business? No
Enter a formal business meeting in any order? No
Merge their private life and work life? No
Joke and are jovial in business? No

The flip cards would be A4 size, folded in half and glued together to create a card that says
YES on one side and NO on the other side.

YES
NO
Australia vs. Germany

Phrases to be used
I enter the room first
I am a master planner
I like rules and regulations
I keep my work life separate to my personal life
Please use my last name when greeting me
I prefer formal communication
I am very punctual
I wait to be invited before I sit
I find humor in business inappropriate
I like to know all details before making a decision
Sie
I like strict business meeting procedures
I like to focus on the task at hand
Please do not cancel meeting with me at the last minute
Please shake my hand at the start and end of each business meeting
I like to joke
I am more relaxed in business meetings
I like quick business meetings
You can greet me in a relaxed manner
You may use my first name
I can be blunt
I like punctuality
I like to talk about my personal life with work mates
I like relaxed communication
I sit when I walk into a business meeting without being asked to sit
I like to get down to business straight away
I am happy for some small talk
I sometimes use language others might not find appropriate
G’day mate
I like to be friendly at work
The phrases would be laminated cards that can be placed on the work sheet provided to
trainees.
The hand out provided to participants would be A4 size and laid out as per the below image.

Australia Germany
Translator
Phrase Cards

Guten Morgen,
Guten Tag, Wie Guten Abend, Herr
schön Sie
geht es Ihnen? Fulton
kennenzulernen

Guten Abend ich

heisse schön Sie
Guten Tag, Frau
(Your Name), kennenzulernen,
Fulton
schön Sie frau Fulton
kennenzulernen

schön Sie
Wie geht es Ihnen
kennenzulernen, Auf Wiedersehen
frau Fulton?
herr Fulton.

Guten Morgen ich

heisse
Auf Wiedersehen,
Gern Geschehen (Your Name),
frau Fulton.
schön Sie
kennenzulernen
Guten tag, ich
heisse
Wie geht es Ihnen,
(Your Name), Ich danke Ihnen
herr Fulton?
schön Sie
kennenzulernen.

The cards will be cut out and laminated. The facilitator will fan the cards out to each trainee
one turn at a time. Trainees will take one card at a time. They must say the phrase on the card
in German to the trainee on their right. That trainee must translate the phrase into English.
Once they have done this correctly it will be their turn to choose a card and ask the student on
the right to translate it. This continues until all cards have been translated
Take Home Pamphlet GERMAN LANGUAGE

English German
Good
Guten Morgen
Morning
Good Day Guten Tag
Good
Guten Abend
Evening
BUSINESS MEETING CULTURE Goodbye Auf Wiedersehen
I’m / I am Ich Heisse
Nice to Schön Sie
 Book meetings well in advance meet you kennenzulernen
and plan your time
 Ensure you follow rules and
structure in business meetings
 Keep work and personal lives
separate
 Be formal, keep humor out of
the business meeting.
 Be patient
Good day Guten tag, ich
 Do not take Germans bluntness I’m heisse
to heart. (Your (Your Name),
 Always use titles and last names Name), nice schön Sie
 Always use the formal version of to meet you kennenzulernen
‘you’ – Sie Danke or Ich
Thank you
 Greet superiors with a firm short danke Ihnen
handshake and eye contact. You’re Bitteschön or
 Always allow the highest welcome Gern Geschehen
ranked person to enter the How are Wie geht es
room first. you? Ihnen?
 Be punctual to all meetings Mr. Herr
 Do not sit until invited to. Mrs. Frau
References
Commisceo Global. (2017). Germany Guide. Retrieved April 14, 2017, from Commisceo Global:
http://www.commisceo-global.com/country-guides/germany-guide
Communicaid. (2017). Country: Germany. Retrieved April 14, 2017, from Communicaid:
https://www.communicaid.com/country/germany/
Feely, A. J., & Harzing, A.-W. (2003). Language Management in Multinational Companies. Cross
Cultural Management: An International Journal, 10(2), 37-52.
doi:10.1108/13527600310797586
Geology.com. (2017). World Map - Political. Retrieved April 11, 2017, from Geology.com:
http://geology.com/world/world-map.shtml
Google Translate. (2017). Google translate english to german. Retrieved April 10, 2017, from
Google Translate: https://translate.google.com.au/
YouTube. (2012, March 7). How to say "Wie geht es Ihnen?". Retrieved April 13, 2017, from
YouTube: https://www.youtube.com/watch?v=Eud28B4HEVE
YouTube. (2012, September 3). Learn German - German in Three Minutes - Greetings in German.
Retrieved April 13, 2017, from YouTube: https://www.youtube.com/watch?v=aZJhkghsWGM
YouTube. (2012, July 11). Learn German - German in Three Minutes - How to Introduce Yourself in
German. Retrieved April 13, 2017, from YouTube:
https://www.youtube.com/watch?v=QWcZGv_fWR8
YouTube. (2012, August 22). Learn German - German in Three Minutes - Thank You & You're
Welcome in German. Retrieved April 13, 2017, from YouTube:
https://www.youtube.com/watch?v=g4wQ2PNNaWY
YouTube. (2013, January 8). Frau - (German Pronunciation). Retrieved April 13, 2017, from
YouTube: https://www.youtube.com/watch?v=5hy-_qhlyhY
YouTube. (2013, January 8). Herr - (German Pronunciation). Retrieved April 13, 2017, from
YouTube: https://www.youtube.com/watch?v=uXnft39VuSE
Date:

Trainee’s Name:

Name of training session:

Location of training session:

Training Instructor name:

Strongly Somewhat Strongly

Neutral Disagree
Agree Agree Disagree

I enjoyed the training

session and content

The materials I received

were helpful

The training session was

organised and easy to
follow

The objectives of the

training session were
stated clearly

The training facility and

equipment made it easy to
learn the material

The facilitator was

knowledgeable about the
training session content
The training facilitator
encouraged participation

The skills I have learnt will

be used often in my job
assignment

I feel todays training

session is relevant to my
job assignment in
Germany

I feel confident speaking

basic German phrases
after today’s training
session

I feel confident greeting a

German business
manager after today’s
training session

The topics covered in

today’s training session
are relevant to my job
assignment in Germany

The training facilitator

listened and understood
me when I asked
questions

The objectives of the

training session were
achieved

I would recommend this

course to others
 Very Very
Good Neutral Poor
Good Poor

How would you rate the

overall quality of today’s
training session

How would you rate

todays facilitator on
delivery of training
session material

How would you have

rated your knowledge in
German business meeting
culture prior to this
training session

How do you rate your

knowledge in German
business meeting culture
since completing todays
training session

How would you have

rated your skill in basic
German language
meeting cultures prior to
this training session

How do you rate your skill

in basic German language
since completing todays
training session

What was your favorite

part of today’s training
session?
What was your least
favorite part of today’s
training session?

How do you think todays

training session will help
you in your job
assignment to Germany?

What would have made

this training session more
effective? Why?

Is there anything else you

would like to add
regarding todays training
session design or
information?