How to change internet banking secret question and answer Internet Banking = Log on to internet banking with your username and password = Click Self Service> Reset secret question and answer = Complete the displayed form with requested details (new question, new answer, mother’s maiden name) = Enter your Token code and click Submit’ to complete request Timeline: Takes effect after 3 hours Mobile Banking = Log on to GTMobile banking app with internet banking username and password = Click the menu button on the screen then select 'Service& Help>Reset Secret Answer> = Input Reminder Question and new answer and click ‘Save ‘Answer’ to complete request 7 GTConnect = Dial +2348039003900, ++2348029002900 or send an email to gtconnect@gtbank.com = Upon authentication, agent proceeds to reset secret question and answer Note: Call charges apply