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Behind

Closed Doors: Marriott



Watch the CNBC Special Report video on Marriott –
Hotel Behind Closed Doors: Marriott. This documentary explores the
revenue generated in 24 hours at one Marriott property.

Answer the following questions:

1. What are the responsibilities of the Executive Chef?




2. What area of a full-service hotel provides the highest margin of
revenue?



3. How much revenue did the hotel make in the 24-hour period?



4. Bill Marriott had a strong work ethic. He believed in very personal

interactions to sell the hotel __________________________________ .


5. What is the job of the Marriott Researcher?





6. What are the 3 values of a customer?





7. What are 2 challenges Marriott faced with development in India?

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