HEATHER KALLIO

289-228-4988
heather.kallio@gmail.com | www.linkedin.com/in/hkallio

EDUCATION
Office Administration – Executive (Co-op) September 2016 – April 2018
Niagara College, Niagara-on-the-Lake, ON
• Courses include: Document Development (Word), Spreadsheets (Excel), Access,
Presentations (PowerPoint), Integrated Office Projects, Customer Relations in Society,
Business Communications
• Member of the President’s Honour Roll during all academic semesters (GPA greater than 90%)
• Recipient of a Meridian Scholarship - Winter 2017, Fall 2017
• Participant in the LEAD (Leadership Exploration and Development) program - Winter 2017
• Certificate of Writing Excellence, Business Writing Fundamentals - Fall 2016
• Certificate of Keyboarding Proficiency, Document Development - Fall 2016, Winter 2017
• Peer Tutor, Mathematics - Fall 2016
• Note Taker, Business Communications - Winter 2017
• Secretary, OA@NC (Office Administration Professional Organization) - Fall 2017, Winter 2018

BA (Honours) – Psychology (Major) and Computer Science (Minor) Graduated April 2005
University of Guelph, Guelph, ON

EXPERIENCE
Jeffery’s Greenhouses April 2018 - Present
Sales and Administrative Assistant, St. Catharines, ON
• Enter orders into the Plant Partner database, and liaise with the internal production and
transportation teams, as well as external merchandising company
• Prepare daily paperwork for cross-border shipments
• Ensure paperwork is complete for CFIA (Canadian Food Inspection Agency) surveillance audits
• Create and use pivot tables, as well as analyze current sales trends, to plan daily orders

Niagara College, Student Recruitment January – April 2018 (Co-op Position)

Recruitment Assistant, Niagara-on-the-Lake, ON
• Led comprehensive campus tours for prospective students and their supporters
• Accurately and efficiently entered data regarding prospective students into Salesforce
• Supported recruitment activities such as Spring Open House, Ice Dogs Night, and Pathways Fair
• Updated resource documents for internal use, as well as created training materials for student
volunteers

Niagara College, School of Business & Management October 2017 – April 2018 (Co-op Position)
Office Assistant, Niagara-on-the-Lake, ON
• Greeted and directed students as they entered the School of Business offices
• Provided day-to-day administrative support
• Paid, tracked, and categorized invoices
• Took minutes from Program Advisory Committee meetings, as well as student feedback sessions
• Assisted in organizing events such as Winter Orientation and Student Appreciation Day
• Administered KPI (Key Performance Indicators) surveys to classes within the School of Business
 HEATHER KALLIO, Page 2

Jeffery’s Greenhouses April 2017 – August 2017 (Co-op Position)

Sales and Administrative Assistant, St. Catharines, ON
• Duties as noted above

Membership Services Representative July 2015 – October 2016

Shaw Festival Theatre, Niagara-on-the-Lake, ON
• Communicated with patrons over the phone and in-person to solicit donations
• Processed donations and reconciled batches
• Greeted and hosted members on the Members’ Terrace
• Accurately updated the Tessitura database with patron information

Box Office Coordinator May 2015 – June 2015 (Contract Position)

Niagara Integrated Film Festival, St. Catharines, ON
• Managed a reservation system and associated inventories for over 40 concurrent events
• Established procedures for managing ticket bookings through multiple sales channels including
the general public, sponsor, media, and industry requests
• Coordinated with various venues and organized pop-up ticket sales locations
• Created a training manual for staff and volunteers focusing on box office procedures; led training
sessions for volunteers

Visitor Experience & Marketing Coordinator April 2012 – November 2014

Canmore Nordic Centre Provincial Park, Government of Alberta, Canmore, AB
• Sold ski tickets and processed season’s pass applications over the phone and in-person
• Updated ATMS ticketing system with pricing and inventory information
• Answered visitors’ questions regarding onsite events and activities
• Created and maintained operations manuals
• Prepared monthly and annual reports, distributed to management
• Took minutes at monthly staff meetings and quarterly Trail Advisory Group meetings

ADDITIONAL COURSES
• JCI Impact 2016
• Niagara Ambassador Training – Welcome to Niagara Course
(Tourism Partnership of Niagara) 2015
• Code of Conduct & Ethics for the Public Service of Alberta eCourse 2013
• Your Guide to Information Security eCourse 2013

COMMUNITY INVOLVEMENT
JCI St. Catharines April 2016 – Present
• Recipient of “Key” award, Fall 2017 for Most Valuable Board Member
• Recipient of “Committee of the Year” and “Rookie of the Year” awards, Fall 2016
• Chair of the 2016 Mayors’ Grape Stomp event
• Held the position of Secretary/Treasurer - 2017
o Invoiced and tracked payments for event sponsorships and memberships
o Prepared bank deposits
o Took minutes during monthly meetings

Therapy Tails February 2015 – Present

• Volunteer at several libraries and schools as part of a “reading dog” program